Desktop Support Technician DiplomaDesktop Support Technician Diploma

Introducing a new one-year IT program designed to produce effective Help Desk

representatives!

Introducing a new one-year IT program designed to produce effective Help Desk

representatives!

What is a Help Desk?What is a Help Desk?What is a Help Desk?What is a Help Desk?

• A help desk is a single point-of-contact in an organization that provides support to individuals who use technology to perform their jobs.

• It is a service organization.

• A help desk is a single point-of-contact in an organization that provides support to individuals who use technology to perform their jobs.

• It is a service organization.

What is the job What is the job market like?market like?

What is the job What is the job market like?market like?

• Employment of computer support specialists is expected to increase faster than the average for all occupations through 2014, as organizations continue to adopt increasingly sophisticated technology and integrate it into their systems. Job growth will continue to be driven by the ongoing expansion of the computer system design and related services industry, which is projected to remain one of the fastest-growing industries in the U.S. economy. --Bureau of Labor Statistics; Jan 2007.

• Employment of computer support specialists is expected to increase faster than the average for all occupations through 2014, as organizations continue to adopt increasingly sophisticated technology and integrate it into their systems. Job growth will continue to be driven by the ongoing expansion of the computer system design and related services industry, which is projected to remain one of the fastest-growing industries in the U.S. economy. --Bureau of Labor Statistics; Jan 2007.

The DiplomaThe Diploma

• 1-year program (Diploma Program); 48 credit hours (24 hours of IT concentration; 24 hours of general education)

• Learn PC and network troubleshooting, critical thinking, customer service and user support in a business environment.

• 1-year program (Diploma Program); 48 credit hours (24 hours of IT concentration; 24 hours of general education)

• Learn PC and network troubleshooting, critical thinking, customer service and user support in a business environment.

For more information…For more information…For more information…For more information…

• Graduates of the DST diploma who want to continue their educations can learn computer network administration in the two-year ISE program. After that, they can learn programming, database administration, security and e-commerce in the four-year BIT degree (the three programs are designed to plug into each other).

• The idea of a help desk program was suggested by a Customer Support manager on our Advisory Board!

• Graduates of the DST diploma who want to continue their educations can learn computer network administration in the two-year ISE program. After that, they can learn programming, database administration, security and e-commerce in the four-year BIT degree (the three programs are designed to plug into each other).

• The idea of a help desk program was suggested by a Customer Support manager on our Advisory Board!

Questions?