designing learning content for reusability 2.0
DESCRIPTION
Designing for reusability can lower the cost of content development and allow you to better meet the needs of learners. You’ve been hearing about it for years, now meet a company that’s successfully doing it! Learn how AchieveGlobal transformed their content development strategy into one that creates a single-source of reusable content that supports multiple delivery formats and enables rapid customization of their learning products. To download the webinar recording please go to: http://www.xyleme.com/download_webinarTRANSCRIPT
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Designing Learning Content for Designing Learning Content for
Reusability 2.0 Reusability 2.0
Xyleme Reusability 2.0 Webinar SeriesXyleme Reusability 2.0 Webinar Series
Our PresentersOur Presenters
Mary MillerVP of Professional ServicesAchieveGlobal
Jeff KatzmanVP and Chief Learning Officer
Xyleme, Inc.
© 2009 Xyleme - All rights reserved
Xyleme, Inc.
Stuart GrossmanVP of Client ServicesXyleme, Inc.
During the WebinarDuring the Webinar
Use your Q&A pane to type any questions you may have from our panelists.
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Post your own views, questions, hot topics via Twitter including the hash tag #xyleme09
Visit www.xyleme.com/twitter to follow thediscussion in real time!
AgendaAgenda
� Training Content: The Problem
� What is Single-Source Learning Content
� How to create Single-Source Learning Content
� Impacts on Instructional Designers
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Training Content: The ProblemTraining Content: The Problem
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PollPoll
POLL
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POLL
Vision of the Solution: Before/AfterVision of the Solution: Before/After
XML
BeforeBefore AfterAfter
Instructor’s Guides
Participant Guides
Handout Packs
Slide DeckXML
Performance Support
Mobile
Assessments
E-learning
Reference Guides
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Reusable SingleReusable Single--SourceSource
SourceSource New CourseNew Course
RepositoryRepository
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AchieveGlobalAchieveGlobal
� Over 40 years of experience in sales performance, leadership and customer service training
� Clients include more than 400 of the Fortune 500
� Operations in over 40 countries and 32 languages
� Training methodology is a results driven, proven processprocess
� Applications for all employee levels of an organization
� Offer eLearning and classroom solutions
� Over 3,000 people go through our classes daily
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Why go Through the Transition?Why go Through the Transition?
� Improves speed to market/delivery
� Updated products
� Customized modules to support verticals/audiences
� Changes in graphics/wording to bring content to life
� Localized changes to meet global market
� Extends the life of the investment� Extends the life of the investment
� Revise only the “topic” that changed
� Alter the delivery mode to meet cultural and technical readiness
� Evolves as the audience, organization or process evolves
� Can tie into marketing, data sheets, training (internal/external)
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SingleSingle--Source Case StudySource Case Study
� AchieveGlobal
� Leadership Development, Sales Effectiveness, and Customer Service
� Classroom, e-learning
� Sample Outputs
� Facilitator Guide
� Slides
� Wall Charts
� Supplements and Handouts
� Program Support Materials
� Participant Guide
� Exams
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PollPoll
POLL
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POLL
The SingleThe Single--Source ModelSource Model
Course
Objectives
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SingleSingle--Source Publishing ProcessSource Publishing Process
Selection
Transformation
Formatting
Publishing
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A New Way to See Learning ContentA New Way to See Learning Content
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The SingleThe Single--Source ModelSource Model
Objectives
Course
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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity
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Step Group
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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity
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Step Group
Step
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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity
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Step Group
Step
Example
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The SingleThe Single--Source ModelSource Model
Objectives
Course
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PollPoll
POLL
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POLL
DemoDemo
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Reusable vs. Single SourcedReusable vs. Single Sourced
� Reusable
� Content in “chunks”/topics
� Address many business needs by assembling differently
� Easy to combine
� Single Sourced
� Written once, used for several outputs
� Change in one place, impacts all deliverables
� Select appropriate delivery mode, as � Easy to combine
behavioral training with process and system training
� Need to consider references to other content and transitions
delivery mode, as audience needs evolve
� Need to consider how to structure each component to allow output to different modes
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Best PracticesBest Practices
� Plan for increased design/development time for new products and to transition existing products
� Clearly set expectations that existing content will change
� Plan change management process for designers/writers
� Market the advantages to all stakeholders and business partners
� Start with a high-impact project
� Market your success
� Carefully think through metadata
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Mfg OperatorsMfg Operators Quality AssuranceQuality Assurance MaintenanceMaintenance
Mfg floor layout x x x
Identify equipment x x x
Safety procedures x x x
How to Know How to Know WWhat is Reusable? hat is Reusable?
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Bioreactor Operation x ?
Sample access ports x x
Cleaning x x
Repair x
Keep Shared Content Context Neutral Keep Shared Content Context Neutral
How to operate a bio-reactor
Where do you draw the sample for
testing?
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How does a bio-reactor work
How does a bio-reactor work
Manufacturing Operator Quality Associate
Course 1
How Do I Make it Relevant?How Do I Make it Relevant?
1
Not Shared
Shared
Introduction
General Content
Example
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2
Non-Example
General Content
Summary
Course 2Course 1
Where Could the Object Appear?Where Could the Object Appear?
1
Not Shared
Shared 2
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2 3
SummarySummary
� Explored the problem
� Explained Single-Source
� Looked at an example
� Explored one way to structure content
� Discussed how structured content impacts the � Discussed how structured content impacts the
instructional designer
© 2009 Xyleme - All rights reserved
Questions?Questions?
Mary MillerVP of Professional ServicesAchieveGlobal
Jeff KatzmanVP and Chief Learning OfficerXyleme, Inc.
© 2009 Xyleme - All rights reserved
Xyleme, Inc.
Stuart GrossmanVP of Client ServicesXyleme, Inc.
Learn MoreLearn More
� Follow the Twitter discussion at www.xyleme.com/twitterand participate with your own tweets using the hash tag #xyleme09
� Contact us directly
� Mary Miller, VP of Professional Services, [email protected]
Jeff Katzman, VP and CLO, Xyleme, Inc.� Jeff Katzman, VP and CLO, Xyleme, [email protected]
� Stuart Grossman, VP of Client Services, Xyleme, [email protected]
� Visit our podcast library at www.xyleme.com/podcasts
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