FINAL PRESENTATIONDESIGNING FOR SERVICES 2013

Theresa Berg Jan Nikander

Samuli Räisänen Justina VengraityteAajwanthi Baradwaj

CONTENT

BACKGROUND

RESEARCH & FINDINGS

IDEAS & CONCEPTS

BACKGROUND

BACKGROUNDWhat is the OVS all about?

The aim of Open Vocational School is to aid youth in creating their personalized education paths leading to a vocation

A paradigm shift is going on in vocational education, in which flexibility is emphasized

BACKGROUNDVocational Education

RESEARCH & FINDINGS

BENCHMARKING

SERVICE BLUEPRINT

SERVICE MAPPING

PERSONAS

MOOD BOARDS

ENACTED SCENARIOS

TOOL CO-CREATION

METHODSVocational Education

PROCESS

Vocational School

Drop outstudents

Vamos/Other Organizations

Vocational School

Students changing the

discipline

Courses

Workshops

Other Organizations(army/mental health

services)

OPEN VOCATIONAL SCHOOL

CURRENT STUDENT JOURNEY

Counselor

USERS

DROP OUTSMotivational issues, substance abuse, troublein family, teachers, etc.

CHANGING DISCIPLINEPoor discipline selection and motivational issues

YOUTH

FINDINGS

SYSTEM

KNOWLEDGE DISTRIBUTIONStakeholders do not know about the service

COUNSELINGNew materials required

TEACHERSLack of motivation

Preventive social work has been shown to be more effective than corrective work

DESIGN DRIVER

WHAT IS EMPOWERING?

BE RESPECTED AND

APRRECIATED

EMPATHYTRAINING

HAVING A PURPOSE IN LIFE

IDEAS & CONCEPTS

SERVICE TOUCH POINTSFOR THE STAKEHOLDERS

COMPREHENSIVE SCHOOL

CONFUSION

MAKE IT EASIER TO FIND RIGHT EDUCATION

STUDENT

/ Provide 9th graders with a chance to try out different vocations during their orientation to working life -period (TET)

/ During the two-week period the youth could try out 3-4 vocations

APPRENTICE

// Gaining hands-on experience from different disciplines, preventing poor selections

/ Present the study practices to prospective students

// Students get a chance to see what is like to study

TRY OUT

SERVICE TOUCH POINTSFOR THE STAKEHOLDERS

COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL

CONFUSION

MAKE IT EASIER TO FIND RIGHT EDUCATION

BUILD INTEREST AND BUILD ENGAGING

RELATIONSHIPS

I DON`T FEELRESPECTEDWHY SHOULD I?

STUDENT

HERO/MENTORSHIP

/ Assign a successful practitioner to each class

// Motivate students and keep them involved

/ Students give positive feedback on teachers

// Empower youth, motivate teachers, identify problems

FEEDBACK

/ Inter-class competition for best attendance record

// Encourage youth to attend class// Helps the school to keep track of students absences

CLASSROOM CONTROLAttendence Competition

/ If a given class succeeds in particular task, they get the chance to plan their Friday’s activities

// Empovers the youth and gives them a chance in decision making

CLASSROOM CONTROLOpen-Format Friday

/ Ask the students what they want to do in class

// Empowers the youth

CLASSROOM CONTROLStudent Audit

SERVICE TOUCH POINTSFOR THE STAKEHOLDERS

COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL

CONFUSION

MAKE IT EASIER TO FIND RIGHT EDUCATION

BUILD INTEREST AND BUILD ENGAGING

RELATIONSHIPS

I DON`T FEELRESPECTEDWHY SHOULD I?

IMPROVE COMMUNICATIONSTUDENT - COUNSELEROVS - STAKEHOLDERS

STUDENT

OPEN VOCATIONAL SCHOOL

COMMUNICATION STRATEGYWebsite

COUNSELING MATERIALSAttendence Competition

STUDENT

COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL OPEN VOCATIONAL SCHOOL

CONFUSION

MAKE IT EASIER TO FIND RIGHT EDUCATION

BUILD INTEREST AND BUILD ENGAGING

RELATIONSHIPS

I DON`T FEEL RESPECTEDWHY SHOULD I?

IMPROVE COMMUNICATIONSTUDENT - COUNSELEROVS - STAKEHOLDERS

TRY IT OUT HERO/MENTORSHIP

FEEDBACK CLASSROOMCONTROL

TEACHER

STUDENT

OVS COUNSELER

COMMUNICATION STRATEGY

COUNSELING MATERIAL

1 2 3 4 5

6 7

APPRENTICE

APPRENTICESHIP

TRY IT OUT

HERO/MENTORSHIP

FEEDBACK

CLASSROOM CONTROL

COUNSELING MATERIAL

COMMUNICATION STRATEGY

IDEAS

T H A N K YOU