Designing for Disaster

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Amy Silvers (@A_Silvers) Big (D)esign | September 2014

Tropical Storm Sandy

New York City Metropolitan Area !

Population >20 million

Some Facts About Sandy • At its peak, the storm was over1500 km

in diameter

• 8 million people in the US lost power

• About 150 people died in the US

• Second-costliest storm in US history (after Hurricane Katrina)

Breezy Point, Queens, NY

Text

New York City, October 30, 2012

Brooklyn, New York October 30, 2012

Jersey Shore, November 2012

http://www.flickr.com/photos/b0jangles/

Jersey Shore, November 2012

Disclaimer: None of this happened

to me.

West Orange, New Jersey

© NJ Tech Teacher

So...what does this have to do with UX?

Us

Where to get help; what to

do next.

How to cope with new conditions

How to help; engagement

with community

How to prepare and prevent next time

A natural disaster is an information architecture

problem.

Ecosystem of a Crisis

Primary victims First responders

Secondary victims

Emergency mgmt agencies

Federal State Local

NGOs/Aid organizations

Volunteers

Friends/ Family

MediaUtilities

& services

Insurance companies

Other govt. agencies

Community-created outage map

GasBuddy.com Fuel Shortage Tracker

Google Crisis Response map

It turns out I’m not the first person to think about

designing for disasters.

Data is not enough. !

Information is not enough.

Ecosystem of Crisis Information

Primary victims First responders

Secondary victims

Emergency mgmt agencies

Federal State Local

NGOs/Aid organizations

Volunteers

Friends/ Family

MediaUtilities

& services

Insurance companies

Other govt. agencies

Time

Context

- access

- environment

- medium

- expertise

2:02pm @RedCrossLW: #lakewoodfire #lwfire use these tags for reporting, #fireline, #line_down, #addy, #city, #X_streets 2:04pm @RedCrossLW: #lakewoodfire #lwfire more tag reporting: #wind, #visibility, #road_close, #injury, #num, #comment 2:06pm @RedCrossLW: #lakewoodfire #lwfire use this format: #fire #city [city] #addy [address or cross streets] #floor [floor] 2:08pm @RedCrossLW: #lakewoodfire #lwfire use this format: #imok [name] #city [city] #location [place] #addy [address or cross streets] 2:10pm @RedCrossLW: #lakewoodfire #lwfire For those of you in Lakewood, TN, use the #lwfire hashtag to report info.

Authority

- credibility

- consistency

- trust

Ethnography

Bus lines in NYC, November 2013

Empathy http://www.flickr.com/photos/nycstreets/

Empathy (belated)