designing & deploying connected device solutions for small and … · 2014-03-11 · designing...

Designing and

Deploying Connected

Device Solutions for

Small and Medium

Business HPATA – Connected Devices

Study Guide

Rev 1.1

Designing & Deploying Connected Device Solutions

Study Guide 1

Table of Contents

1.1 Describe and recognize common desktop virtualization technologies and products ...... 3

1.2 Describe and recognize Mobile Computing technologies and their implications on

customer needs ................................................................................................................. 4

1.3 Describe and recognize traditional PC technologies and their implications on customer

needs ................................................................................................................................ 5

1.4 Describe and recognize thin client technology and solutions ........................................ 6

1.5 Describe and recognize cloud technology as it relates to client solutions ...................... 7

2.1 Consult with an SMB customer to assess their business and technical needs and create a

plan for a client solution .................................................................................................... 9

2.2 Design a client solution to meet the customer needs identified in the planning stage . 10

3.1 Create pre-installation checklist ................................................................................. 12

3.2 Set up a new PC (hardware) ........................................................................................ 13

3.3 Install the OS (operating system) ................................................................................ 14

3.4 Set up a new mobile device ........................................................................................ 15

3.5 Set up a thin client ..................................................................................................... 17

4.1 Troubleshoot common client issues using the HP 6-step troubleshooting methodology

....................................................................................................................................... 19

4.2 Describe how to best use support resources............................................................... 20

5.1 Perform change management and version control ...................................................... 22

5.2 Perform backups ........................................................................................................ 23

5.3 Perform administrative and maintenance tasks ........................................................... 24


Study Guide 2

Unit 1

Explain and recognize industry standard

client technologies and their implications

on customer needs

1.1 Describe and recognize common desktop virtualization technologies

and products

1.2 Describe and recognize Mobile Computing technologies and their

implications on customer needs

1.3 Describe and recognize traditional PC technologies and their

implications on customer needs

1.4 Describe and recognize thin client technology and solutions

1.5 Describe and recognize cloud technology as it relates to client

solutions


Study Guide 3

1.1 Describe and recognize common desktop virtualization

technologies and products

Question:

Which phrase best describes a VHD?

Answer choices:

A. A logical volume

B. A dynamic disk

C. A basic disk

D. A logical disk

Explanation:

A virtual hard drive (VHD) is a logical disk created using a virtualization technology such as

Hyper-V. Virtual disks are represented by .vhd files.

Dynamic and basic disks are physical disks, not logical disks.

A volume is a portion of a disk.

Additional Information:

http://technet.microsoft.com/en-us/library/dd979538(WS.10).aspx

http://technet.microsoft.com/en-us/library/dd979538(WS.10).aspx


Study Guide 4

1.2 Describe and recognize Mobile Computing technologies and

their implications on customer needs

Question:

You want to ensure that Windows-based mobile clients for one of your customers receive

timely operating system updates. Some clients rarely connect to the internal business

network.

What should you use?

Answer choices:

A. Windows Server Update Services (WSUS)

B. Configuration Manager

C. Windows Update Agent (WUA)

D. Systems Management Server (SMS)

Explanation:

You should use WUA to update the mobile clients. WUA contacts the Microsoft Windows

Update Web site directly and checks for updates. You can control whether or not the

updates are downloaded and installed automatically for each client on an individual basis.

Network server based solutions, including WSUS, Configuration Manager, or SMS, should not

be used because some of the clients rarely connect to the network. This means that the

clients would not receive timely updates.

With WSUS, updates are downloaded to one central server. An administrator can then select

which updates will be installed on client computers. In a routed network, you can set up

local update servers that receive updates from the central server and pass them on to

clients.

Configuration Manager was created as a replacement for SMS. It is designed to manage

network clients, including deploying updates, but requires the client computers to be

connected to the network. Configuration Manager works with WSUS and receives updates

from a WSUS server.

SMS can be used to deploy updates, but the process is somewhat manual. You must

download the updates and make them available from the SMS server, then configure

deployment to client computers.


http://technet.microsoft.com/en-us/library/cc732448(WS.10).aspx

http://technet.microsoft.com/en-us/library/cc732448(WS.10).aspx


Study Guide 5

1.3 Describe and recognize traditional PC technologies and

their implications on customer needs

Question:

How many peripherals per bus can Small Computer System Interface standard One (SCSI-1)

support?

Answer choices:

A. 8

B. 7

C. 4

D. 16

Explanation:

SCSI-1 supports a computer and 7 additional peripherals per bus. SCSI is a set of standards

relating to physically connecting computers and peripheral devices. This is a standard

relating to the interoperability of conforming devices on a parallel interface. Like all

standards in the industry, SCSI has evolved through the years including changes in transfer

speeds, cables, and interfaces. Although SCSI-1 supports a total of 8 devices, the question

asks for the number of other peripherals, so it is assuming that one ID is already in use.

Fast-Wide SCSI supports 16 IDs (15 peripheral devices).

Ultra SCSI supports 4 IDs when deployed at a length of 3 meters.


http://en.wikipedia.org/wiki/SCSI

http://en.wikipedia.org/wiki/SCSI


Study Guide 6

1.4 Describe and recognize thin client technology and solutions

Question:

You need to centrally deploy an application that is updated often for one of your customers.

You also need to allow Windows-based thin client computers from multiple locations to

access the application remotely.


Answer choices:

A. APP-V

B. System Center Configuration Manager

C. Remote Desktop Services

D. Server Manager

Explanation:

You should use Remote Desktop Services. Remote Desktop Services provides session

virtualization and allows you to deploy applications to remote client computers. A

RemoteApp can be deployed to a Remote Desktop (RD) Session Host server and then

remotely accessed by client computers. Remote Desktop Services also allows you to deploy

a virtual desktop that can be accessed by remote client computers.

You should not use Microsoft Application Virtualization (APP-V). APP-V provides application

virtualization by isolating applications and providing application-to-application

compatibility. You would use APP-V to allow users to access an application that is not

compatible with another application or a previous version of the same application.

You should not use System Center Configuration Manager (SCCM). SCCM is a tool that you

can use to centrally manage your IT infrastructure. You can use it to deploy and update

servers, clients, and other devices more efficiently.

You should not use Server Manager. Server manager allows you to remotely manage a

Windows 2008 server from a Windows 7 client computer.


http://technet.microsoft.com/en-us/library/cc725560.aspx

http://technet.microsoft.com/en-us/library/cc725560.aspx


Study Guide 7

1.5 Describe and recognize cloud technology as it relates to

client solutions

Question:

Which Windows technology allows you to upload files to cloud storage and then access the

files via the Internet?

Answer choices:

A. Windows Server Update Services

B. Windows Live SkyDrive

C. BitLockerToGo

D. Sync Center

Explanation:

Windows Live SkyDrive allows you to upload files to cloud storage and then access the files

via the Internet. You can grant others the ability view uploaded files. You can also use

Windows Live Mesh to synchronize files stored in the cloud.

Windows Server Update Services (WSUS) is used to deploy updates to client computers

connected to a network. With WSUS, the updates are downloaded directly from Microsoft to

a WSUS server and can then be centrally managed, approved, and applied.

BitLockerToGo is used to encrypt data stored on removable storage devices. It does not

allow you to upload files to cloud storage.

Sync Center is used to automatically synchronize offline files and folders between your

desktop and laptop. It allows you to configure, manage, and monitor synchronization of

files. You can access Sync Center via Control Panel or through Windows Mobility Center.


http://explore.live.com/windows-live-skydrive-about-faq

http://explore.live.com/windows-live-skydrive-about-faq


Study Guide 8

Unit 2

Plan and design client solutions for SMB

customers

2.1 Consult with an SMB customer to assess their business and technical

needs and create a plan for a client solution

2.2 Design a client solution to meet the customer needs identified in the

planning stage


Study Guide 9

2.1 Consult with an SMB customer to assess their business and

technical needs and create a plan for a client solution

Question:

Your customer uses a laptop computer at home and at work. The computer is running

Windows 7. It is configured as a domain member at work. She wants to access a HomeGroup

on her home network.

What are the limits on a domain member computer joining a HomeGroup?

Answer choices:

A. The work laptop cannot provide users with access to its files or printers.

B. The work laptop cannot join the HomeGroup.

C. She will not be able to modify files stored on computers in her HomeGroup.

D. She cannot connect to other computers in the HomeGroup.

Explanation:

The work laptop cannot provide users with access to its files or printers. Users cannot

access files or printers on the work laptop because it is a member of a domain.

She can join the HomeGroup and access resources from other computers, but cannot share

resources from the domain-member computer.

When she joins the HomeGroup, Windows 7 will automatically try to connect to the other

computers in the HomeGroup.

Whether or not she can modify files shared to the HomeGroup depends on how the files are

shared. A user can choose to share files as read/write or as read-only.


http://technet.microsoft.com/en-us/library/ee449408(WS.10).aspx

http://technet.microsoft.com/en-us/library/ee449408(WS.10).aspx


Study Guide 10

2.2 Design a client solution to meet the customer needs

identified in the planning stage

Question:

You need to protect the data on a USB drive for a customer who wants to require a smart

card to unlock access to the data. The USB drive is used by employees who use Windows-

based computers.


Answer choices:

A. Encrypting File System

B. NTFS partition

C. BitLocker Drive Encryption

D. Group Policy

Explanation:

You should use BitLocker Drive Encryption. BitLocker is supported for internal and external

storage devices. You can configure BitLocker to require a password or a smart card to

unlock access to the data on the drive.

You should not use Encrypting File System (EFS). EFS is a method for encrypting data. EFS

requires the NTFS file system, which is not supported on a USB drive.

You should not use an NTFS partition. NTFS is not supported on a USB drive.

You should not use Group Policy. You can use the Local Group Policy Editor to require

BitLocker Drive Encryption on any storage device interacting with the computer, but it

cannot be used to apply BitLocker to a storage device.


http://windows.microsoft.com/en-US/windows7/What-is-a-USB-flash-drive

http://windows.microsoft.com/en-US/windows7/What-is-a-USB-flash-drive


Study Guide 11

Unit 3

Install, configure, startup, and upgrade

client solutions for SMB customers

3.1 Create pre-installation checklist

3.2 Set up a new PC (hardware)

3.3 Install the OS (operating system)

3.4 Set up a new mobile device

3.5 Set up a thin client


Study Guide 12

3.1 Create pre-installation checklist

Question:

You need to ensure that no system compatibility issues exist for your customer's current

Windows Vista computer that would prevent successfully installing and running Windows 7

Which tool can you use?

Answer choices:

A. Upgrade Advisor

B. Device Manager

C. System Configuration

D. Windows Update

Explanation:

You can use Upgrade Advisor to ensure that no system compatibility issues exist with your

current Windows Vista computer before installing Windows 7. Upgrade Advisor scans the

current system for compatibility issues that might prevent a successful upgrade to Windows

7.

You cannot use Windows Update. Windows Update allows you to download and install

operating system updates and security fixes, not to check for upgrade compatibility issues.

You cannot use Device Manager. Device Manager can be used to install and manage device

drivers and roll back to a previous version of a device driver.

You cannot use System Configuration. Msconfig.exe, also known as System Configuration, is

a graphical tool that you can use to customize the boot process and which applications are

automatically loaded when the computer is restarted. You can enable or disable startup

items and explicitly control which applications are loaded at startup.


http://windows.microsoft.com/en-US/windows/downloads/upgrade-advisor

http://windows.microsoft.com/en-US/windows/downloads/upgrade-advisor


Study Guide 13

3.2 Set up a new PC (hardware)

Question:

You are planning to deploy the 64-bit version of Microsoft Windows 7 Ultimate to five

computers at a customer's site. The computers have the following configuration:

x64 processor

1 GB of RAM

200-GB hard disk

DirectX 9 graphics device with WDDM 1.0

Applications that will be installed after the operating system installation require 100 GB of

disk space. You need to ensure that users have at least 50 GB of disk space available for

data files.

You need to identify the necessary hardware upgrades to the computers to meet the

minimum system requirements.

What component or components must be upgraded?

Answer choices:

A. RAM

B. RAM and hard disk

C. Hard disk and graphics card

D. Hard disk

Explanation:

You need to upgrade the RAM. The 64-bit version of Windows 7 requires a 64-bit processor,

2 GB of RAM, 20 GB of hard disk space, and a DirectX 9 graphics device with WDDM 1.0 or

higher. The computers only have 1 GB of RAM, so the RAM must be upgraded.

You do not need to upgrade the hard disk space. The operating system will use 20 GB of

disk space. Therefore, the total disk space used by operating system and applications is 120

GB, leaving 80 GB for the paging file and data files.

You do not need to upgrade the graphics card. The graphics card meets the minimum

requirement.


http://windows.microsoft.com/en-US/windows7/products/system-requirements

http://windows.microsoft.com/en-US/windows7/products/system-requirements


Study Guide 14

3.3 Install the OS (operating system)

Question:

You need to install Windows 7 on a customer's netbook computer, which does not have a

DVD drive.

You want to install Windows 7 using a USB device.

What should you do FIRST?

Answer choices:

A. Format the USB device as FAT32.

B. Run Diskpart and clean the USB device.

C. Create a primary partition on the USB device.

D. Copy the contents of the Windows 7 DVD installation media to the USB device.

Explanation:

First, you should run Diskpart and clean the USB device. After cleaning the device, you can

create a primary partition, make that partition active and format it as FAT32, assign it a

drive letter, copy the contents of the Windows 7 DVD installation media to it, and run the

install from the USB device.

You should not format the USB device as FAT32 first. You should first clean the USB device

using Diskpart, create a primary partition on it, and make that partition the active partition.

You should not create a primary partition on the USB device first. You should first clean the

USB device.

You should not copy the contents of the Windows 7 DVD installation media to the USB

device first. You should first clean the USB device, create a primary partition, make the

partition active, format the USB device as FAT32, and assign it a drive letter.


http://support.microsoft.com/kb/117662

http://support.microsoft.com/kb/117662


Study Guide 15

3.4 Set up a new mobile device

Question:

You are configuring networking for a Windows 7 mobile client at a customer's site.

You want the Windows 7 client to connect to a wireless access point (WAP) that does not

broadcast its service set identifier (SSID). You need to minimize the possibility of

compromising network security.

What should you do?

Answer choices:

A. Configure the network properties to connect automatically to the WAP when in range.

B. Configure the network properties to connect automatically to the WAP when in range

and connect even if the network is not broadcasting.

C. Manually connect to the network listed as Unnamed Network and enter the SSID when

prompted.

D. Modify the WAP to have it broadcast its SSID.

Explanation:

You should manually connect to the network listed as Unnamed Network and enter the

SSID when prompted. This solution ensures that the WAP is sent probe packages only when

the client connects, minimizing the possibility of compromising the SSID.

Configuring a WAP to not broadcast its SSID is not a reliable security measure. Even though

the WAP is not regularly broadcasting its SSID, it will send its SSID as the response to a

probe by a wireless client. Wireless clients configured for automatic connection will probe

the WAP every 60 seconds, increasing the possibility that the SSID could be detected.

You should not configure the network properties to connect automatically to the WAP when

in range. This setting is used to automatically connect to wireless networks that broadcast

their SSIDs.

You should not configure the network properties to connect automatically to the WAP when

in range and connect even if the network is not broadcasting. This will cause the WAP's SSID

to be listed as an available network and will cause the WAP to be probed regularly,

potentially exposing it to unauthorized users.

You should not modify the WAP to have it broadcast its SSID. This would make the WAP

readily visible to any client in range. Even though not broadcasting the SSID is not a reliable

security measure, broadcasting the SSID is even less secure. This is because broadcasting

the SSID announces the existence of the WAP whether or not any valid clients are attempting

to connect to the WAP.


Study Guide 16


http://technet.microsoft.com/en-us/library/bb726942.aspx

http://technet.microsoft.com/en-us/library/bb726942.aspx


Study Guide 17

3.5 Set up a thin client

Question:

Your customer has a new HP Compaq MultiSeat Desktop computer. He wants you to set it

up to support eight HP t150 Zero Client for MultiSeat stations. You need to ensure that the

data on USB devices attached to each station is available only to the user of that station.

Which operating system (OS) should you install on the desktop computer to support these

thin clients?

Answer choices:

A. Microsoft Windows MultiPoint Server 2010 Essential version

B. Microsoft Windows MultiPoint Server 2011 Essential version

C. Microsoft Windows MultiPoint Server 2010 Extended version

D. Microsoft Windows MultiPoint Server 2011 Extended version

Explanation:

To support this configuration, you should install Microsoft Windows MultiPoint Server 2011

Extended version. This OS supports up to 10 stations and ensures that data on any USB

device attached to a station is available only to the user of that station.

You should not install Microsoft Windows MultiPoint Server 2010 Essential version or

Microsoft Windows MultiPoint Server 2011 Essential version. These versions only support up

to four t150 stations.

You should not install Microsoft Windows MultiPoint Server 2010 Extended version. This

version allows users at each station to access data on a USB device on other stations.


http://www.hp.com/sbso/busproducts_thinclient.html?jumpid=reg_r1002_usen

http://www.hp.com/sbso/busproducts_thinclient.html?jumpid=reg_r1002_usen


Study Guide 18

Unit 4

Troubleshoot and perform

repair/replacement procedures for client

solutions for SMB customers

4.1 Troubleshoot common client issues using the HP 6-step

troubleshooting methodology

4.2 Describe how to best use support resources


Study Guide 19

4.1 Troubleshoot common client issues using the HP 6-step

troubleshooting methodology

Question:

You recently upgraded a customer's computer to Windows 7, and now one of the

applications is not running properly.

What should you attempt FIRST to correct the problem?

Answer choices:

A. Modify the Compatibility mode of the application.

B. Create a shim for the application.

C. Uninstall and reinstall the application.

D. Run Application Compatibility Manager.

Explanation:

You should modify the Compatibility mode of the application. The Compatibility tab in the

application's Properties dialog box has a Compatibility mode option that you can set to

allow an application to run in an environment that emulates a previous Windows version.

You should not create a shim for the application. A shim is a piece of code that translates

code in an incompatible application to code that is compatible with Windows 7. Developing

a shim would require much more effort. Therefore, it would be best to first modify the

Compatibility mode of the application.

You should not uninstall and reinstall the application because this would most likely not

resolve issues relating to application compatibility.

You should not run Application Compatibility Manager (ACM). ACM is used to determine

whether applications are compatible prior to an upgrade to Windows 7.


http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-

Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows


Study Guide 20

4.2 Describe how to best use support resources

Question:

Your customer has a variety of HP computers and peripheral devices that are all under

warranty. You plan to use the online diagnostic tools available through HP Instant Support

Professional Edition to resolve issues that the customer reports to you.

For which three products can you use the online diagnostic tools? (Choose three.)

Answer choices:

A. HP desktop computers

B. HP BladeSystem servers

C. HP printers

D. HP storage systems

E. HP notebook computers

Explanation:

You can use the online diagnostic tools for HP desktop computers, HP printers, and HP

notebook computers. HP Instant Support also includes Chat support for products that are

under warranty.

You cannot use the online diagnostic tools available through HP Instant Support

Professional Edition for HP BladeSystem servers. For these servers, HP offers the HP

Proactive BladeSystem Service.

You cannot use the online diagnostic tools available through HP Instant Support

Professional Edition for HP storage systems. For these systems, you can use HP Insight

Remote Support, which is included with an HP warranty and with the HP Care Pack Service.


http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx

http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx


Study Guide 21

Unit 5

Perform administrative and operational

tasks

5.1 Perform change management and version control

5.2 Perform backups

5.3 Perform administrative and maintenance tasks


Study Guide 22

5.1 Perform change management and version control

Question:

Your customer has run out of space on a partition of a Linux-based client computer. You

plan to move data from the partition to a new partition, and you want to prevent the need to

reconfigure existing applications with the new data path.

What type of link should you create?

Answer choices:

A. hard

B. alternate

C. symbolic

D. shadow

Explanation:

A symbolic link consists of text that is interpreted and followed as a path to another file or

directory. In this scenario, you would move the data off the full partition and create a

symbolic link to map the old path to the data to the new path, thus ensuring that

applications can continue to locate the data they require.

Symbolic links are also useful in situations where a binary expects a configuration file at

/etc/app.conf but you place the configuration file in /tmp/app.d/app.conf instead. In this

scenario, you could create a symbolic link using the command:

ln -s /tmp/app.d/app.conf /etc/app.conf

You use a hard link to define a name for a file that is different from the original file name, in

essence giving the file multiple names, each of which can be in a separate directory on the

same file system as the directory in which the file was originally created. Each name refers

to the same file.

A symbolic link is also referred to as an alias, not an alternate.

A shadow is used in the OS/2 operating system similar to the way in which a symbolic link is

used in Linux.


http://en.wikipedia.org/wiki/Soft_link

http://en.wikipedia.org/wiki/Soft_link


Study Guide 23

5.2 Perform backups

Question:

You are preparing to make several changes to a computer running Microsoft Windows 7.

You need to be able to quickly revert to the current registry settings. You want to minimize

the effort and hard disk space required to accomplish this.

What should you do?

Answer choices:

A. Create a backup task.

B. Create a file backup.

C. Create a system restore point.

D. Create a system image.

Explanation:

You should create a system restore point. A system restore point lets you quickly restore

registry settings, as well as other settings used by the Windows operating system. System

restore requires minimal storage space compared to other backup methods. One potential

drawback of system restore, in some situations, is that it does not have any affect on

personal files.

You should not create a system image. This is a full backup of the computer, including the

operating system, installed applications, personal files, and configuration settings. You

would be able to recover from this image, but it requires more space than creating a system

restore point. The hard disk file system is not specified in this question, but the system

image can be used only with partitions formatted with the NTFS file system.

You should not create a file backup. A file backup can back up operating system

information, but requires more effort that a system restore point because you would need

to specify the files and folders to back up. This would also require an understanding of

system configuration and how it is stored on the hard disk.

You should not create a backup task. This is a way of specifying file backups to run

periodically, but does not necessary back up any data when the task is first created.


http://windows.microsoft.com/en-US/windows7/Back-up-your-programs-system-settings-

and-files

http://windows.microsoft.com/en-US/windows7/Back-up-your-programs-system-settings-and-files

http://windows.microsoft.com/en-US/windows7/Back-up-your-programs-system-settings-and-files


Study Guide 24

5.3 Perform administrative and maintenance tasks

Question:

You need to customize the boot process and selectively control which applications

automatically load when a customer's Windows 7 computer restarts.

Which tool should you use?

Answer choices:

A. Device Manager

B. System Configuration

C. System Center Configuration Manager

D. System Information

Explanation:

You should use System Configuration (Msconfig.exe). System Configuration is a graphical

tool that you can use to customize the boot process and which applications are

automatically loaded when the computer is restarted. You can enable or disable startup

items and explicitly control which applications are loaded at startup.

You should not use Device Manager. Device Manager is used to view and manage device

properties and device drivers. You can use Device Manager to install or update device

drivers, roll back device drivers, and troubleshoot devices and device driver problems.

You should not use System Center Configuration Manager (SCCM). SCCM is a tool that you

can use to centrally manage your IT infrastructure. You can use it to more efficiently deploy

and update servers, clients, and other devices.

You should not use System Information (Msinfo32.exe). System Information can be used to

view detailed information about a computer system, such as details about the hardware and

software that is installed.


http://windows.microsoft.com/en-us/windows7/Using-System-Configuration

http://windows.microsoft.com/en-us/windows7/Using-System-Configuration

designing & deploying connected device solutions for small and … · 2014-03-11 · designing...

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