designing consumer digital health for patients and caregivers
TRANSCRIPT
Health 2.0 - September 26, 2016
Eric Schneider, M.D., M.Sc.Senior Vice President for Policy and Research
Designing Consumer Digital Health for Patients and Caregivers What Do They Tell Us?
Can consumer-facing technology transform health care?
Current investments in digital health are not addressing populations with major health-related needs
• Among 92 funding deals in digital health• Only 22% aimed at patient care • 4 focused on senior care vs. 7 focused on
fitness/nutrition
Source: Dan Diamond, “Insiders: Silicon Valley is blowing its chance to ride the silver tsunami,” Politico, 9/21/2016
Project Sage (http://www.sagehealthadvisor.com/) Human-Centered Design
• Preparatory• Interviews with health care innovation experts • Workflow mapping with care managers
• Virtual stories: patients and caregivers online • In-home shadowing: seven patient/caregiver dyads
• Bay Area and New York City• Concept shaping labs
Populations• Frail elders• People with Multiple Chronic Conditions• Caregivers and Care Managers
PROJECT SAGE: FINDINGS
Digital Health can make a difference in four areas
PROJECT SAGE: PERSONAS AND SCENARIOS
Personas can guide the design of features that respond to needs
http://www.sagehealthadvisor.com/
PROJECT SAGE: FUNCTIONS SUPPORTED BY DIGITAL HEALTH
Advice & Information
Tracking & Insights
Holistic Picture
Coordination & Communication