designing accountability interventions what works and what ... · dieter zinnbauer lisbon, may 2012...
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Dieter Zinnbauer
Lisbon, May 2012
designing social
accountability interventions what works and what does not
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Three stories
• About social accountability
• About using research for NGO action
• About how to bring research and NGOs together in fruitful ways
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Who are we, how do we work?• Founded in 1993, network of 95+ chapters,
international secretariat in Berlin• Key principles
– Country-driven– Non-partisan– Constructive engagement– Non-investigative– ADVOCACY– Mainstreaming
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What and how?• “Abuse of entrusted power for private gain”• From kick-backs for public services and bribing to get
contracts, to paying off politicians and infiltrating institutions
• Attention to supply and demand side of corruption• Research, advocacy, tools, services
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Key research activities
• Big picture: Corruption Perceptions Index (CPI)
• Household perspective: Global Corruption Barometer
• Country diagnostics: National Integrity System Studies
• Thematic explorations: Global Corruption Reports, Working Papers, Policy Positions
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Accountability
The concept that individuals, agencies, and organisations (public, private and civil society) are held responsible for executing their powers properly
(TI Plain Language Guide)
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Surge in enthusiasm…Não é possível apresentar esta imagem de momento.
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More recent: focus on social accountability
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Social accountability• from state to stakeholders to citizens
• initial focus on service delivery
• increasingly technology heavy
• Examples:– feedback: citizen report cards, citizen surveys, complaints
mechanisms– monitoring: social audits, PETS, community monitoring,
transparency initiatives
– participation: participatory budgeting, participatory policy development, citizen committees
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and very recently: some timely soul-searching
• What has been tried where?
• What works, what does not – why?
• How can we learn more from each other, work together and try things out more systematically?
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Main messages on impact• some evidence of impact, yet limited and uneven• transparency alone is not sufficient…
… and does not stimulate collective action single-handedly
• highly contingent: identified success factors:– Civil society side: capabilities, linkages to broader
mobilisation, cover full policy cycle– State: space for engagement, political will, enabling
frameworks (media etc.)
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Some pretty big challenges
– difficulty to encourage engagement and sustain it
– free-riding and over-kill?
– circumvention and backlash
– citizen capture?
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Collocal
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• planned project and service information• project / service specifics• budgets, deliver timelines
• observations of project status, service quality• mobile text and voice messages• email, still images, video footage
• collaborative online clearinghouse• organises information by district, service etc.• maps, search functions, comments option
what ought to be there?
what is actually there?
Our main idea
COLLOCALcollaborative
local governance
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local health clinic in Bangladesh
• to start operations: Aug 2008• staffing: 5 nurses, 2 doctors• facilities: 2 treatment rooms• opening hours: 8am to 8pm• building costs: USD 1.5 million
government, donors, NGOs
local monitors, service users
COLLOCALNão é possível apresentar esta imagem de momento.
Não é possível apresentar esta imagem de momento.
user 1 by voice mail, Jan 12, 2009
“showed up three times, only two nurses and no doctor
present, waiting time 6 hours“
user 7 by text message, Feb 05, 2009
“doctor asked for extra payment”
user 4, picture taken, Feb 14, 2009
planned
actual
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Research guided design
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Using research insights 1: Opera and farmers
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Using research insights 2: bath towels and forests
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what to take from this?Não é possível apresentar esta imagem de momento.
Não é possível apresentar esta imagem de momento. => design and implementwith street-smartness
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=> be open, flexible, test, learn and tweak
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Existing initiatives for engagement with the academic community
• Use our data!
• ACRN: nurturing an anti-corruption research community
• RESTAP: practical research challenges as student term projects
• Corruption laboratory: design, field test and assess innovative anti-corruption interventions