design thinking with field service engineers (sap teched 2013)
Post on 22-Oct-2014
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DESCRIPTION
How do you design a user interface for a complex service management process?TRANSCRIPT
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Design Thinking with Field Service Engineers SAP TechEd, 2013
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Prelude
what is Twan doing here?
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Prelude
what are we doing here?
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First
setting the scene
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Field Service Engineer Se#ng the scene
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Cleanroom Se#ng the scene
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The Company Se#ng the scene
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Understand scoping
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A day in a life Daily ac1vi1es with informa1on need
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Observe 360° research
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Understand current situaCon What is good – what can be improved
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Point of view synthesis
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Personalize Define who you want to support in what way
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Meet Chip Field Service Engineer Persona
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Ideate choose solutions
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Ideate Brainstorming and sketching
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Prototype validate and test
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Maintenance Manager Entry point for Field Service Engineers
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Maintenance Manager Integra1on of SAP and non SAP func1onality
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Time WriCng applicaCon User Experience design
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Implement
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ImplementaCon?
• Ask me next year at SAP TechEd 2014 ;-‐)
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Epilogue
what was Twan doing here?
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Epilogue
What were Julia and Twan doing here?
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Key takeaways
• Involve end users • Involve SAP • Involve all stakeholders • Collaborate and Co-‐create
• Plus … listen and discuss to really, really understand business requirements
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Contact informaCon
• Ciber – Principal Technology Officer SAP – Scrum master / coach SAP projects (2009) – SAP NetWeaver soluCon architect (2007)
• SAP related – SAP project experience since 1995 – SAP Mentor – Blogger on scn.sap.com
• Web – www.twanvandenbroek.nl – nl.linkedin.com/in/tbroek – twi_er.com/tbroek
Thank you!
Twan van den Broek
m: +31 6 29 735 952
t: +31 40 232 90 90
f: +31 40 232 90 91
www.twanvandenbroek.nl
@tbroekCiber Nederland BV
Meerkollaan 15Postbus 843
5600 AV Eindhoven
www.ciber.nl