design for user participation: a half day workshop
DESCRIPTION
A half-day workshop on designing online and in-gallery platforms for museum user participation. Topics include designing to visitor motivations, developing good feedback questions, creating social object feature sets, and exploring different models for institutional participation. Presented by Nina Simon of Museum 2.0 at the 2010 Museums and the Web conference in Denver, CO.TRANSCRIPT
design for participation
nina simon, museum [email protected]@ninaksimon on twitter
a workshop at Museums and the Web
slides at http://bit.ly/MWnina
introductionsdesign theory with activitiesproject brainstorming
the plan
where i live
what i dobalboa park online collaborativeboston children’s museum calgary science centerchabot space science centerchicago history museumdenver art museumexperience music projectgirls math and science partnershipinternational spy museummonterey bay aquariumoakland museumSFMOMA smithsonian museum of natural historystatens museum for kunsttech museum of innovation
a participatory institution is a place where visitors can create, share, and connect with each other around content.
what i focus on
in cultural institutions, that can mean...
Stanford Art Center upper: chicago children’s museumlower: Science Museum of Minnesota
Minnesota History Museum
Authority is content provider Authority is platform provider
Authority is platform provider
why?
participation does five things best:
deliver personal relevance
celebrate and network diverse voices
deliver dynamic content
encourage interpersonal dialogue
support collaborative + creative practice
Authority is platform provider
why?
To be most satisfying, leisure should resemble the best aspects of work: challenges, skills and important relationships.
Geoff Godbey, professor of leisure studies Pennsylvania State University
Authority is platform provider
how?
what do they need?
what will these relationships look like?
what are you about?
web 2.0 is software that gets better the more people use it
-Tim O’Reilly, technologist and publisher
how can your museum get better the more people participate?
Worcester City Gallery and Museum
an exhibit that gets better the more people use it?
four techniques for participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
four techniques for participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
WHERE WERE YOU LAST NIGHT?
PHOTO BY NATHANINSANDIEGO, FLICKR (HTTP://WWW.FLICKR.COM/PHOTOS/NATHANINSANDIEGO/3455796359/)
WHAT IS NANOTECHNOLOGY?
LESSON 1:MAKE SURE YOU CARE ABOUT THE ANSWER. TO YOUR QUESTION.
LESSON 2:MAKE THE QUESTION PERSONAL.
NATIONAL CONSTITUTION CENTER
DAISY: How do I know I'm talking to a human and not just another machine? DAISY: Are you sure that I'm not a real person talking to you by e-mail? What would it take to convince you?
EXPLORATORIUM
LESSON 3:ASK SPECULATIVE QUESTIONS.
PLAY.SIGNTIFIC.ORG
WORLDWITHOUTOIL.ORG
WOULD YOU GO TO MARS?
SPECULATIVE
PERSONAL
FRAMES EXPERIENCE
Write down a question for which you have a genuine interest in knowing other
peoples’ answers.
LESSON 4:SITUATE YOUR QUESTION WISELY.
STORYCORPS BOOTH BY LOCAL PROJECTS
CANADA SCIENCE AND TECHNOLOGY MUSEUM
CHIC CHICAGO, CHICAGO HISTORY MUSEUM ADVICE, UNIVERSITY OF WASHINGTON STUDENT CENTER
Lowell National Historical Park
Take Action at the US Holocaust Memorial Museum
http://www.ushmm.org/genocide/take_action/
Pick a good question. How would you situate it to make it most effective--both
online and in-gallery?
four techniques for participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
what do people already do in museums?
explorersexperience seekersrechargersfacilitatorsprofessional/hobbyists
what do people already do on the web?
and what do they need to be happy?
satisfying work to do
the experience of being good at something
time spent with people we like
the chance to be part of something bigger
Jane McGonigal, Director of Games Research &DevelopmentattheInstitutefortheFuture
where does it come together?
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
What does your website or project tell people about what they will get out of
participating?
four techniques for participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
what’s a social object?
“social networks consist of people who are connected by a shared object”
- Jyri Engeström, 2005
flickr
what kind of social behavior makes sense to promote around your objects?
Science Museum of Minnesota
pointing
Experience Music Project
taking photos
Advice, University of Washington
using familiar structures
lab.signtific.org
gaming
make it shareablePick a piece of content or experience that you would like users to be able to share with each other. Using questions, instructions, secrets, or other design tools, develop a feature set for how people can share that object, content, or experience.
four techniques for participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
contributory collaborative
co-creative host
visitors help weave a net at sfmoma co-design of media products for smithsonian
wing luke museum community exhibit process youtube meetup at the ontario science centre
WHICH MODEL IS RIGHT FOR YOU?
150 entrants12 finalists4 concerts
1 cd
expanding participation: Sound Off case study
Current Program Participants
teen artists (13-17) - makers, musicians
family who come see performance/show
Their Audiences
teen bands (13-21) (don’t have tight relationship) friends who come
for the show
fans of the bands
Sound Off audiencebands who don’t get into
Sound Off
youth advisory board (13-18) who volunteer with Sound
Off + other projects
Interests/Desires from Site
behind the scenes influence
becoming pro musicians
learning to play music/cultivate arts
Experience the Band - ensemble musicians
Affinities
playing in a band
meet other kids like them/finding community
meet pros
get scholarships to Berklee
school groups
On Stage
SoundLab
reading
skateboarding
comic books
gaming
musiciansfans of rock
music collectors
people into music history
artistsdreamers
people into scifi history
car guys
tattoomovie buffs
DIY
science enthusiasts
architecture/design enthusiasts
graphic design/illustration
activate historic interest
be a part of the music making history
sharing passions with family/friends
personal quest for improvement
close to celebrity
play the music you love
meet heroes
specific program interest
finding new things you’ll like
validating your nichehope to replicate peak
experiences
entertainment
one-off programs
guest events
peers other teen musicians
teachers
out-of-school facilitators
part 1 - identifying audiences
Sound Off currently...Creators: kids in bands
Critics: Facebook voting, pro critics, judges
Collectors:
Joiners: MySpace communities around bands,
Spectators: people who come to the show
ADD:-open submission process online (get other bands more out there)-YAB switch from judging to press corps/critics, bloggers-open vlogger competition-oral history live with youth-tracing past bands over time-fans and bands that lose have online community to support each -monthly challenges, lightweight, write a song based on X or using -Sound Off backstage - other roles
part 2 - identifying opportunities
part 3 - rolling out new services with impact assessment
year 1: - digital, online submissions (private), culled by staff + youth advisory board - engage the other bands in social network around Sound Off!
- light merchandise contest, gig promotion, musician meetups - youth advisory board produces journalistic content about finalists and events - live event text voting “people’s choice” by audience
year 2: - digital, online submissions (public), culled by online audience, then staff + youth advisory board - social network members produce journalistic content inc. behind-the-scenes
- youth advisory board manages social network - youth advisory board begins oral history live project around all-ages scene