Design for Six Sigma

Design for Six Sigma is a five-day advanced Six Sigma course that uses a unique set of

tools and methodologies focused explicitly on customer needs. DFSS is employed for

the creation and design of a totally new process, product, or service or for major redesign of an existing process, product, or service where incremental efforts are unlikely to achieve the

improvement objectives.

With DFSS, the Voice of the Customer Drives DesignDesign for Six Sigma begins with the business case and with integration of the Voice of the

Customer. In five high-energy days, participants experience first hand what it takes to develop

products and services that are highly valued by customers. Participants learn how to deploy

quality, reliability, cost, and technology throughout the project and the customer experience by

working through our proprietary five-step design process:

Step 1: Define the ProjectBuild the Business Case —

• Develop the Charter: Set expectations, scope; Hand-off the project from the Leadership

Team to the Project Team.

• Start Identifying Customer Requirements.

• Project Planning/Change Management/Risk Assessment.TOOLS: Business Case Templates, Charters, Change Management and Project Planning Tools

Step 2: Identify RequirementsTranslate Voice of the Customer into Quality Characteristics —

• Set Targets.

• Create Specifications.

• Identify and Prioritize Key Functions.

TOOLS: Voice of the Customer (VOC), Research and Analysis Methods, Benchmarking, QFD,

Platform Management

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Outta COntROl —An Interactive Workshop for Design for Six Sigma

Experience using Design for Six Sigma tools in this FUN, unique workshop.

Participants measure and apply Voice of the Customer inputs to the rock group Outta Control’s concert promotion and product sales process — complete with costumes, props, and music to set the tone.

Step 3: Select ConceptGenerate, Evaluate, and Select Concepts —

• Identify and Prioritize Design Elements.

• Develop High-Level Design.

• Predict High-Level Design Performance.

• Create a Six Sigma Scorecard.

TOOLS: Creativity Techniques, Pugh Matrix

Step 4: Develop DesignDevelop and Test Detailed Design —

• Plan for Process Management.• Review the Design.

TOOLS: QFD, Simulations, Process Modeling, EMEA/FMEA, Six Sigma Scorecard, Statistical

Tolerancing, DFMA Principles

Step 5: ImplementationPilot, Test, and Implement the Design —

• Plan Pilot Phase.

• Run Pilot.• Transition Product/Process/Service to Owners for Full Roll-out, Implementation, Ongoing

Maintenance, and Control.TOOLS: Planning Tools, Work Documentation, Process Management Charts

Our fun, stimulating workshop — Outta Control — is an additional one-day option.

ExPERIEnCE THIS: Your customers are the fans of the new rock band Outta Control. Your charter is to design a rock concert that will meet the expectations of — and delight — Outta

Control’s demanding fans....

For more information about licensing and Rath & Strong’s Design for Six Sigma, please contact us at 800/622-2025; in Massachusetts at 781/861-1700; or via email at info@rathstrong.com.

www.rathstrong.com

With Design for Six Sigma — value and sales go up....

costs go down.... profits soar! It’s practical, revolutionary

— and did we mention profitable?

“...more than 50% of our sales will come from DFSS products....”

– GE Medical Systems

Outta Control Activities and OutcomesExperience using Design for Six Sigma tools in this FUN, unique workshop.

• See how to use Quality Function Deployment (QFD) to translate customer requirements into design requirements.

• Use simulations to create optimal design

• Choose top design concepts with Pugh Matrixes

• Run a pilot — see the design in action to improve implementation

The Outta Control Workshop is a proven way to introduce the advantages of Design for Six Sigma. It takes the project beyond real-world pressures and gives people time to try out new skills, learning, and ideas. It’s the perfect way to introduce your teams to Design for Six Sigma and get them energized!