design for enterprise delight - benjamin humphrey
DESCRIPTION
Why does enterprise software feel under designed compared to consumer products? And how does Atlassian build beautiful, useful enterprise software? Learn how you can bring creativity and design into your development process to make your company's software better.TRANSCRIPT
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#atlassian
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BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC
Design for Enterprise Delight
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Enterprise tools are rubbish
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Enterprise tools are rubbish
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Redefining enterprise software
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Redefining enterprise software
Enterprise design challenges
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Redefining enterprise software
Enterprise design challenges
Busting common myths
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Redefining enterprise software
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What is enterprise software?
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Purposed-designed computer software used in the furtherance of the needs and objectives of the organization... as opposed to the
individual.W I K I P E D I A
”
“
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Purposed-designed computer software used in the furtherance of the needs and objectives of the organization... as opposed to the
individual.W I K I P E D I A
”
“
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Enterprise software is a scalable tool used by ordinary people to get their primary job done.T H I S G U Y
”
“
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The consumerization of I.T.
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The consumerization of enterprise software
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But we still have a way to go…
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Redefining enterprise software
Enterprise design challenges
Busting common myths
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Enterprise design challenges
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#1 Scaling the design
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Assignee field typeahead
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Salmon swimming upstreamSalmon swimming upstream
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Salmon swimming upstreamSalmon swimming upstream
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Salmon swimming upstream
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Manage Boards
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1,475Add-ons in the Marketplace
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Extensibility for add-ons
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#2 Accessibility
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What seats are available?
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What seats are available?
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Contrast ratio 3:1 for AA compliance
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New system notifications
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#3 Long shelf life
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6%7%
Windows XP!24.8% Windows 7!
51.2%
Windows 7Windows XPWindows 8.1Windows 8Mac OS X 10.9Windows VistaLinuxOther
Desktop OS market share July 2014
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Redefining enterprise software
Enterprise design challenges
Busting common myths
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Busting common myths
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I am a nice guy, but I am a grumpy designer.
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Enterprise users don’t expect the software they use at work to be designed well.
Myth #1
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People are more productive with better designed software.
Fact #1
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source: trust me
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Enterprise software has to be complex and utilitarian.
Myth #2
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Enterprise software can be human and easy to use.
Fact #2
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HipChat empty state
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ADG writing style
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Illustrations
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If I add more features I’ll sell more software.
Myth #3
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Ease of use enhances experience more than features.
Fact #3
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vs
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vs
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vs
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In summary
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Be human in your design
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Design for scale
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It’s not all about features
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Thank you!
BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC
design.atlassian.com