design challenge reflections
TRANSCRIPT
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Design Challenge: Redesign the School-to-Work Transition
Reflection on
Design Thinking ProcessTheresa Kingston
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Observe and Reflect - Takeaways
• The process is fun. It provides an opportunity to be creative and think. The prototyping and need to ‘fail fast’ allowed me to let go of a need for things to be perfected prior to showing others.
• Empathize is a way of being not a stage in the process. Keeping in mind the needs of the stakeholder throughout the entire process is paramount.
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• Be prepared to be amazed and excited throughout the journey. You really don’t know where you will end up. But it will be at the right place…
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My Design Thinking Process
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My Design Thinking Journey
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Applying Design Thinking
• To Municipal Government
• I have already started to apply Design Thinking in my workplace. Over the past two weeks we have had a team of 6 people working on a design challenge and going through the same processes that we did in the course.
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Design Challenge: Redesign the Budget Process
Our workspace – while we have not yet installed hanging whiteboards, we have changed how the room is used. The information on the walls represents 4 team meetings focusing on the design challenge.
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Empathize
Stakeholder Map Empathy Map for City Councillor
Team members interviewed a City Councillor and several taxpayers
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Define
For City Councillor For Taxpayer
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Ideate – Team came up with over 90 ideas in 30 minutes
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Prototype
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Next Step
• Test with Council and Taxpayers, Refine, Retest and implement
• Include more managers in the process
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Next Design Thinking Challenge
• Redesign the Employee Engagement Process for involving employees in the budget process
• Team of 8 employees from different departments and levels in the organization will be the Design Team
• They start next week…