De’Shaun Brown600 Greenlawn drive apt 2105, Columbia, SC 29209 | cell: 843- 200 -0137| deshaun.brown84@gmal.com

To impart strong leadership and core values in all aspects of the business, as well as have unparalleled drive to exceed sales and customer service goals in the marketing capacity while building and sustaining relationships with customers.

SUMMARY OF SKILLS

▪ Flexibility in schedule ▪ Solutions Analytics ▪ Business Solutions

▪ Strategic Selling ▪ Client Management ▪ Technology Sales

▪ Business Case Assessments ▪ Problem Solving and Analysis ▪ Strong Communication skills

▪ Employee Development ▪ Performance Evaluations ▪ Progress Monitoring

WORK EXPERIENCE

Solutions Manager 2014-PresentVerizon Wireless, Charlotte, NCSummary: Support the delivery of an ideal customer experience by working with the sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. Exemplify professionalism and excellent customer service by demonstrating and holding sales team accountable for developing product expertise and providing quality service to all customers.

Essential Duties ▪ Analyze and coach and general business periodicals filter amongst the store and throughout the district and terri -

tory. Also calculated commissions and use discount reporting and Verizon peak reporting to increase sales year over year by 18%.

▪ Effectively managed the performance of the sales teams and solutions staff still travel to different trainings and held different road show to demonstrate best practice that made the store and district successful.

▪ Assess and track team performance and exceeded assigned quotas consistently by 125%. Demonstrated a strong business acumen at the store level to push the store to # 3 spot in Southeast market.

▪ Presented information to sales team, fellow managers and customers on new products and services. Col-laborate with sales/solutions team to implement development plans for any existing skill gaps.

▪ Provide ongoing development, training, and coaching to motivate and influence sales team. Produce 6 sales rep to leadership roles throughout the company.

Key Accomplishment(s):➢ 2013 and 2014 Winner’s Circle Recipient➢ Met and exceeded sales quota by 143% in 2013 and 187% in 2014

Retail Sales Representative 2012-2014Verizon Wireless, Charlotte, NCSummary: Built a loyal customer base and grew existing customer base by delivering superior customer service and proactively contacting existing customers to ensure there are receiving the best products and services based on their needs. Subject matter expert responsible for analyzing customer needs and presenting value-added solutions. Provided customers

De’Shaun Brown600 Greenlawn drive apt 2105, Columbia, SC 29209 | cell: 843- 200 -0137| deshaun.brown84@gmal.com

with a basic understanding of product and service functionality and provided both formal and informal training to ensure customers were pleased with their purchase.

Essential Duties:▪ Helped drive overall team performance objectives through role plays and analyzing different spread sheets and

reports▪ Participated in leadership programs to help drive results and prepare for next steps in leadership.▪ #1 sales rep for the Arboretum store and Charlotte South district also top ten for the Carolina Tennessee market▪ Presented information to fellow peers that were below quota and also taught workshop classes on new products

and services.

Store manager, Columbia SC 2010 – 2012At&t/ Itel communicationsSummary: Trained, evaluated employees and motivated associate morale to exceed monthly goals by creating different initiatives that elevated performances. Also lead a young energetic team in different district metrics to exceed company's quota.

Essential Duties▪ Help drive the newest location for the authorized retail chain to #1 profitable store.▪ Built and maintained a loyal customer base and managed ongoing customer relationships through reaching to

local schools and colleges. ▪ Also presented to local community leaders on the different products and services the community.▪ Educated customers on how to achieve the greatest possible value from our products and services.▪ Analyzed current customer relationships and proactively contacted customers with recommendations to help

them achieve the best plan.▪ Made cold calls using a data base to drive potential customer into the local sales location.▪ Developed relationships with external partners to maximize sales opportunities also partner with local universi-

ties for potential employment opportunities.

Assistant manager 2009-2010CVS Pharmacy, Columbia, SCSummary: Utilize a wide range of operational management skills to optimize the customer and employee experience and maintain the health of daily and long -term store functions, including analyzing store staffing needs providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory level, and ensuring that compli-ance, sales and retention objectives are met.

EDUCATION

Master of Business Administration, Claflin University Orangeburg SC May 2009GPA 3.62

Bachelor of Science, Business Management,Claflin University, Orangeburg SC May 2007

De’Shaun Brown600 Greenlawn drive apt 2105, Columbia, SC 29209 | cell: 843- 200 -0137| deshaun.brown84@gmal.com

GPA 3.34