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TRANSCRIPT
A REPORT AND RECOMMENDATIONS
TO THE COLLEGE COMMUNITY AND
BOARD OF TRUISTEES
DESERT COMMUNITY COLLEGE
TECHNOLOGY PLAN
2010-2015
TABLE OF CONTENTS
TABLE OF CONTENTS ................................................................................................................................................... i
FORWARD ......................................................................................................................................................................... i
EXECUTIVE SUMMARY ............................................................................................................................................... ii
1 | ACADEMIC AFFAIRS ................................................................................................................................................. 1
2 | STUDENT AFFAIRS .................................................................................................................................................. 4
3 | ADMINISTRATION ................................................................................................................................................... 7
4 | INFRASTRUCTURE ............................................................................................................................................... 10
5 | SUMMARY ..................................................................................................................................................................15
GLOSSARY ..................................................................................................................................................................... 199
APPENDIX I: LINKS ...................................................................................................................................................... 22
APPENDIX II: KEY RECOMMENDATIONS GRID .............................................................................................. 23
Desert Community College Technology Plan, 2010-2015 Page | i
FORWARD
The development of the College of the Desert
Technology Plan began with the appointment
by the College Planning Council of a Task Force
to write a District technology plan. The
Technology Plan Task Force (TPTF) began its
work in September, 2009.
The TPTF reviewed the college’s Mission and
Vision statements as well as the Information
Systems and Educational Technology (ISET)
unit’s mission statement. The TPTF also
reviewed Accreditation standards to ascertain
areas to be incorporated into the plan. Standard
IIIC: Resources – Technology Resources states
that “technology resources are used to support
student learning programs and services and
improve institutional effectiveness. Technology
planning is integrated with institutional
planning.”
The TPTF was designed to reflect a wide
constituency of the college. Bina Isaac,
administrator and Dean of ISET, and Reynaldo
Ortiz, Counseling faculty and Academic Senate
President were the Co-Chairs. The members of
the task force were Betty Baluski, Nursing
faculty and Chair of the Educational Technology
Committee representing the faculty, Carol
O’Keefe, Business adjunct faculty representing
the adjuncts, Jim Berg, administrator and Dean
of Social Science and Arts representing
Academic Affairs, Lauro Jimenez, Second Vice
President of Classified Union representing the
Classified, Glenn King, Director of Network
Services and Telecommunications representing
the Classified Supervisors, Paul Maag, DSPS
faculty and Ed Tech member representing the
student services, and Tony Aguilar, Associated
Student Body Secretary, representing the
students. Diane Abdelhamid from ISET served
as secretary to the committee.
The committee met continuously from
September 2009 through April 2010 and
reviewed plans from other institutions, read
through a variety of reports and considered
various documents (see the appendix). Finally,
the Educational Master Plan developed by
gkkworks served as a final lens for the
completion of the Technology plan. The
deadline for completion of the plan was set
based on the timeline for completion of the
Education Master Plan to allow for a review of
that plan’s technology needs.
The goals of the taskforce were to provide:
1) Complete and full disclosure of the
college’s existing technology
environment; and
2) Short term and long term
recommendations as well as
descriptions of the alternatives
available to meet any deficiencies
that may be present.
This plan makes a number of recommendations,
the most salient of which are discussed in the
Executive Summary. By far, the three most
pressing technology issues facing the college
involve scheduled maintenance; upgrade of the
infrastructure to meet growth and staffing
issues. Following these sections, the other major
technology issues in this plan are briefly
addressed.
Desert Community College Technology Plan, 2010-2015 Page | ii
EXECUTIVE SUMMARY
KEY RECOMMENDATIONS
The Technology Plan Task Force (TPTF)
recognizes the need of technology across the
institution. Part of the district mission for
College of the Desert is to provide “excellent
educational programs and services that
contribute to the success of our students.” The
district vision elaborates that “College of the
Desert will be a center of collaborations and
innovations for educational enrichment.”
Technology plays a great role in this as
innovation in instruction and support of
students often involves it.
Furthermore, the mission of Information
Systems and Technology (ISET) is to deliver
“both an efficient computing environment and
quality customer service to support the mission
and goals of the Desert Community College
District.” Therefore, this technology plan
addresses the following four areas: Academic
Affairs, Student Affairs, Administration, and
Infrastructure. The plan is couched in terms that
reflect the mission statements of the institution
and Information Systems and Technology.
Undergirding the implementation of this plan
are two key groups. The first is the Information
Systems and Technology department which
reports through its dean to the President of the
College and implements technology related
activities. The second is the Educational
Technology Committee of the Academic Senate
which determines policies and procedures for
the technology and related software that impact
student learning and faculty usage.
The key recommendations of this plan are:
Increase IS staffing to Total Cost of
Operations (TCO) guidelines and
comparison study to support the
additional job functions and services
Follow a scheduled maintenance and
upgrade plan
Upgrade the Core Infrastructure to
keep up with technology and additions
in the new buildings and campuses
Support New Technology including
Distance Education while complying
with ADA
Support processes that facilitate new
efficiencies when utilizing technology
Desert Community College Technology Plan, 2010-2015 Page | iii
Finally, the committee realizes that in these
economic times it will be difficult for the
district to fully implement all aspects of this
plan. We highly recommend that whenever
changes and additions to the technology
framework is made, due consideration be made
of the limited support that will be available. To
this end, the TPTF recommends that
constituents take the time this coming academic
year to review this plan in conjunction with
their Annual Program Review Updates to assure
that where the plan may have missed the mark,
a revised plan will better address the issues.
Finally, ISET working in conjunction with
Educational Technology Committee and the
Datatel Administrative Users Group (DAUG)
should develop a realistic implementation plan
to achieve the recommendations outlined above.
Desert Community College Technology Plan, 2010-2015 Page | 1
1 | ACADEMIC AFFAIRS
College of the Desert has implemented
technology usage across all aspects of student
learning and learning support. Most classrooms
have a standard set of media equipment:
computer with internet access; projector and
screen; DVD VHS players; ELMO; WiFi access.
There are smart classrooms with individual
stations with computers interlinked with the
instructor’s oversight computer. Several labs
have similar capabilities. A variety of programs
utilize technology: Business, Architecture,
Digital Design, Nursing, and other departments.
The institution maintains technology enhanced
labs for mathematics, science, theater, nursing,
and other departments. The performing arts
program utilizes technology enhanced theater
space. The Library has a writing lab as well as a
web-based collection. It has trained students in
research techniques utilizing technology.
Students have wireless access throughout Palm
Desert Campus and the Mecca-Thermal
Campus. The Academic Skills Center (ASC) is
serving more students. The Assessment center
has implemented a new online scheduling
process.
The delivery of distance education requires
support of Blackboard. The institution supplies
the faculty with appropriate technology to
deliver their respective courses. The Technology
Learning Center (TLC) trains faculty and staff
in technology and software usage. ISET
coordinates these activities and is intricately
involved with the implementation of new
technology. Training activities are provided
during Flex and other days throughout the
academic year. Blackboard is gradually being
accepted by more and more faculty since it was
implemented one year ago.
The Educational Technology Committee of the
Academic Senate develops policies and
procedures related to technological standards
utilized for instructional as well as other
activities such as student affairs. The
Educational Technology committee is
standardizing classroom equipment.
The Faculty Resource Center (FRC) provides all
faculty, but primarily adjunct faculty, a location
to work on computers to develop course
materials, check their email and utilize scantron
scoring equipment.
Planning, with its heavy emphasis on data, has
demanded better access to more data as well as
more easily understood data. Datatel is now
utilized by faculty, their divisions and programs
to manage enrollment, maintain rosters and
report final grades. The recent implementation
of a waitlist through Datatel is working well.
Currently, the curriculum committee is
implementing CurricuNet, a web-based system
to standardize course reporting to the
Chancellor’s office. Data collection for program
review and other faculty research projects is
supported by the Office of Institutional
Research.
The COD Library has requested dedicated
technical support because of its unique needs.
Currently, the circulation and catalog is run
Desert Community College Technology Plan, 2010-2015 Page | 2
through the Riverside County software system
and the library maintains its own independent
databases. EzProxy is used to access library
databases from off campus. The library has
approximately 20 computer stations on the
main floor. Student use has grown and there is a
need to add more for student use. The library
has indicated a desire to be part of the campus-
wide project to implement the student
integrated cards that allow students to use one
card for a variety of services on campus, such as
printing and lab check-in.
NEEDS
Computers, while upgraded on a consistent
basis, still experience long periods before the
upgrades are made. Usually priority is given on
an emergency basis. Not all students have high
speed access or the software at home to access
the technology rich curriculum of some courses.
Students seem to need more computer access
points on campus. The warranties on most
computers in labs are expired. The library needs
reflected above are dedicated technical support,
more computers for student use on the main
floor, and involvement with a student integrated
card. Having real world technology will
contribute to the success of our students and
the vitality of the communities we serve.
FUTURE TRENDS
Rather than having a variety of computer
laboratories all over the campus a centralized
computer lab would avoid the extra costs of an
individual lab technician in each lab. The use of
a lower cost student online learning program,
such as Moodle or Welcome to OLAT (Online
Learning and Training), a web-based open
source learning management system which is
completely free of charge, should be considered
to cut costs and use software familiar with
faculty and students. The future mandatory
requirements for Disabled Students Programs
and Services (DSPS) need to be periodically
reviewed. Updated security along with
increased data storage will be required in the
future. With the possibility of more online
classes to accommodate student’s schedules and
to address conformity, a set list of links on the
left of each class should be implemented.
Finally, learning about future trends in
education technology to accommodate students
should be an ongoing task for faculty
development.
RECOMMENDATIONS
Short term: Supply up-to-date, functional
technology throughout the COD campus that
will:
Support innovative pedagogy
Upgrade labs to current technology
standards
Desert Community College Technology Plan, 2010-2015 Page | 3
Provide assistive technology where
appropriate
Provide students with software
applications currently demanded in
the local job market
Provide dedicated Technical
support for the Library
Long term:
Support research into new
technologies for education
Provide quality hardware, software,
and labs that
o Facilitate teaching, learning
and successful completion
of course work
o Anticipate future job
market demands in
technology
Implement futures scan focused on
technological trends in education
Desert Community College Technology Plan, 2010-2015 Page | 4
2 | STUDENT AFFAIRS
The focus of Student Affairs is to establish and
maintain a thorough matriculation process that
supports students to their ultimate informed
goal. This is accomplished by providing
answers, clarifying goals, supporting instruction
and empowering students to make their own
choices.
Student Affairs supports the matriculation
process through a variety of services that range
from assessment to counseling, from special
programs such as the Extended Opportunity
Programs to Financial Aid. Many of these
programs rely on a technology rich environment
while others must be maintained by robust
technological support. The District uses Datatel
as its Enterprise Resource Planning System
(ERP). Datatel, implemented in phases, has been
integrated with third party products, such as
XAP, Blackboard, SARS, STARS, and Degree
Check, and is used by many of the areas of
Student Affairs. Following is a listing of the
programs and units that are highly supported by
technology.
The Academic Counseling and Educational
Services program (ACES) maintains computers
for student usage as well as loaning some
students laptops (some with WiFi). Their most
recent Annual Program Review Update (APRU)
identified the maintenance and upgrading of the
ACES computer lab so students could have
access to desktop computers for educational
purposes. The Extended Opportunity Programs
(EOPS) also has a laptop loan program with 20
available for student use. The Upward Bound
program (UB) has a supply of 20 laptops
available for student loan. UB is seeking to
improve online communication with students.
The Career/Transfer Center (CTC) has a
networked lab of 12 computers. A variety of
software, such as Eureka and O-Net, is on these
computers. Students are able to take career
assessments as well do career exploration and
research. With the move to the Cravens Center,
they will reevaluate some of their services.
The Disabled Students and Programs Services
program (DSPS) has an instructional laboratory
(High Tech Center) with 25 workstations for
students. The center is used for both instruction
as well as open laboratory access for DSPS
students. Adaptive equipment, such as scanners,
is included with most work stations. There are
almost two hundred software programs utilized
to provide students with learning and visual
disabilities the opportunity to access text and
web-based materials.
The Academic Skills Center (ASC) consists of
instructional labs at the Palm Desert Campus,
Eastern Valley Campus, and Mecca/Thermal
Campus. Through these labs, ASC provides
computer assisted instruction, video and audio
Desert Community College Technology Plan, 2010-2015 Page | 5
tape instruction, and tutorial services that
supplement classroom instruction. The labs are
rich with software programs for English, ESL,
and reading students and provide diagnostic
assessment and remediation customized to the
needs of individual students. As time goes by,
there may be a need to replace up to 130 PCs at
the PDC. There is also an issue of some major
software programs being able to run on
Windows 08, calling for replacement or
upgrading. Another concern relates to
enforcement of required lab attendance which
would have a huge impact (currently students
only meet about ¼ of the requirement)
Tutoring Services are offered in several
technology rich labs: ASC Writing Lab, ASC
Language Lab, Math Science Study Center,
Computer Information and Systems labs, ACES
Lab, and Mathematics, Engineering and Science
Achievement Center. An issue for them is
support of basic skills math courses that have
greatly expanded the required use of online text
support. Also, the Mind Shack Tutoring Center
does not have a sufficient number of computers.
To provide effective tutorial support under
these circumstances will require about another
15 to 20 PCs. They have proposed to use
Netbook PCs.
The Assessment program utilizes PCs for
testing. Its upcoming move to the Cravens
Center will require the purchase of computers
stations and other equipment.
Student Life oversees the Cyber Café which
contains 31 computers for student use.
The Financial Aid (FA) department’s in-house
student computer workstations have proven to
be an invaluable resource and have shown
increase usage. FA is seeking to increase use of
any electronic processes possible in order to
lessen paper usage.
The Admission and Records department (A&R)
provides assistance and support to students,
staff and the institution for the application,
registration, evaluation and transcript processes
as well as being responsible for data integrity of
the student information system. It utilizes a
variety of technical equipment, such as scanners
and 14 computers. A&R’s workload utilizes a
robust technological interface involving student
and instructional data.
The Counseling Center which operates on both
drop-in and scheduled appointments utilizes a
variety of databases to work with students.
Appointments and tracking are handled by the
SARS program. Some of the challenges facing
the Counseling Center involve improving its
process for capturing contact data, improving
and increasing the use of technology in
providing orientation services, and making SEPs
accessible electronically so that students can
then take a pro-active approach in the
developing, monitoring, and updating their
academic roadmap for success. Two of its goals
are to improve on-line information and service
delivery, and improve data collection for
tracking orientations, contacts, follow up
services, and transfer students.
NEEDS
There is a need to establish a student
perspective on the access of student affairs
information and services. By gaining the student
perspective, the institution and Student Affairs
in particular can provide a proper approach to
meeting the needs of the students.
One very obvious need transcends many
Student Affairs areas: ease of access to the
College of the Desert website. Research into
new ways to search the campus website needs
to be completed to determine what type of
search engine should be used. Given the
tremendous use of data, there is a need to
Desert Community College Technology Plan, 2010-2015 Page | 6
establish a database warehouse of all data
elements from all areas to support easier
extraction of information to support students.
This will allow for a system whereby students
can query to receive pertinent information in as
quickly as possible timeframe. Furthermore, the
college needs to move to more of a multimedia
approach, for lack of a better term, that is usable
and friendly to address student access to the
support available to them.
Another overarching need is the process to make
all documents available electronically. The areas
of student affairs that require the maintenance
of records have struggled with establishing an
imaging process to make this so. For example,
Admissions and Records must handle thousands
of pages of transcripts as well as other official
forms. Financial aid and other support programs
handle a high volume of documents that
students must provide to demonstrate need for
services.
RECOMMENDATIONS
Short term:
Make available Degree Audit to
students; Expand to E
advising/Retention Alert
Implement an electronic SEP
Either upgrade the current imaging
system (ATI filer ) or adopt Hershey or
other imaging software
Investigate the possibility of using other
modules in SARS
Implement single sign on
Determine feasibility of Data
warehousing
Consistently review and update
computer labs and their specialized
equipment
Long term:
Implement an active Portal for students
Implement and broaden the use of
internet chat and video conferencing to
provide expedited service to students at
all campuses
Explore the use of both internal and
open source systems of video
broadcasting through the net that
support Multilanguage translation via
closed captioning
Implement EDI Speede transaction Set
Interface – Electronic Transcript
capability to import & export data
between institutions
Desert Community College Technology Plan, 2010-2015 Page | 7
3 | ADMINISTRATION
ISET supports all the hardware, software and
provides other technical support for the
President’s office, Business Affairs, Human
Resources, Security office and Maintenance.
The District uses Datatel release 18 and Web
Advisor 4.X applications (on RX7620 Itanium
processors – 32GB – HP/UX 11.23 operating
system and Unidata 7.1 database) as its
Enterprise Resource Planning System (ERP).
A more powerful HP server, HP RX, was
purchased in 2006 to handle Datatel Colleague
Release 18 which transfers more of the
processing of web transactions to the ERP
server. An EVA7100 – 4TB is being leveraged for
use by Colleague. Dell TL 2000 tape drives are
used for a daily backup onsite as well as Data
Domain DDRS are used for remote backups.
Datatel was implemented in 2004 in phases and
integrated with third party products such as
XAP, Blackboard, SARS, STARS, Degree Check,
ATI filer and other software. The Business
Office uses the County’s Galaxy software for
Accounts Payable, Receivables, Payroll and
General Ledger and currently Datatel is not
integrated with Galaxy. HR uses Datatel for its
employee database and People Admin software
for applicant workflow. Maintenance uses the
Mainsaver package as well as special software
for Lock Netics.
NEEDS
The HP RX has a 5 year life span a with best
efforts warranty for an additional 3 more years.
It will be reaching its end of life next year (2011)
and it must be upgraded to be consistent with
the recommendation of maintaining all
hardware upgrades as a high priority. The
appropriateness of the database (UNIDATA
versus SQL) should be reviewed at that time
also.
The current imaging system (ATI filer) is
currently obsolete. There is a need to document
workflow and process. For better service, the
Helpdesk is in need of integrated software
system. For security purposes and prevention of
loss of documentation, a remote backup system
should be in place along with email archiving.
The college has not made full use of all Datatel
functionality. Due to cost factors not all Datatel
modules have been purchased and implemented.
Business Affairs would like to get reports out of
Galaxy and activate functions such as
workflow.
RECOMMENDATIONS
Short term:
Upgrade Datatel hardware when it
reaches end of life – do a due diligence
analysis on the database (UNIDATA
versus SQL)
Review functions in Datatel especially
in Web Advisor that are not currently
used but paid for
Support data warehousing
Implement appropriate integration with
third party users (Library, Bookstore,
Galaxy, etc.)
Long term:
Integrate Datatel functionality with a
mobile operating system (MOX)
Investigate the possibility of integrating
Datatel and Galaxy to avoid duplicate
data entry
Desert Community College Technology Plan, 2010-2015 Page | 8
Work with Riverside County to create
custom financial reports and have the
ability to do “what if” analyses
Implement intrusion detection software
Information Systems and Staffing
As a guideline, the Total Cost of Ownership
standards defined in the State’s TTIP program
might be of value to determine staffing
minimums. Comparing to this TCO model and
other colleges in the tech plan market basket,
COD is understaffed in the IT area (see Table 1
below). It is very highly recommended that the
District support IT with additional staffing
before adding additional responsibilities, job
functions or labs. The table below indicates that
for the colleges listed, the average FTEs per IT
Technician is 1805 and for College of the Desert,
it is 2691. The average FTEs per IT Programmers
is 2733 and for College of the Desert, it is 2691.
(Please see appendix on presidential taskforce
primary function of IS and EdTech.)
Table 1: Staffing Comparison of College of the Desert to Tech Plan Market Basket Colleges
Ranking by IT Technician per FTES
College
So
lano
Oh
lon
e
Victo
r Valley
Mo
nterey
Pen
insu
la
Red
wo
od
s
Hartn
ell
Average
Sh
asta-
Teh
ama-
Trin
ity
Nap
a Valley
Mt. S
an
Jacinto
Imp
erial
Desert
Funded FTES
08/09 9307 8447 9821 8534 5273 7083 8276 7935 6168 10598 7206 8073
All IT
Technicians 10 7 8 5 3 4 5 4 3 5 3 3
FTE/
Technician 931 1207 1228 1707 1758 1771 1805 1984 2056 2120 2402 2691
Desert Community College Technology Plan, 2010-2015 Page | 9
Ranking by IT Programmer per FTES
College
Oh
lon
e
Sh
asta-
Teh
ama-
Trin
ity
Hartn
ell
Imp
erial
Red
wo
od
s
Average
Mo
nterey
Pen
insu
la
Nap
a Valley
So
lano
Victo
r Valley
Mt. S
an
Jacinto
Desert
Funded FTES
08/09 8447 7935 7083 7206 5273 7189 8534 6168 9307 9821 10598 8073
Programmers 7 5 3 3 2 3 3 2 3 3 3 2
FTES/
Programmer 1207 1587 2361 2402 2636 2733 2845 3084 3102 3274 3533 4036
From Staffing survey of college websites on 04/21/2010, Table IX 5 yr summary" of
FDAT_2008_2009_ALLTables.XLS
http://www.cccco.edu/SystemOffice/Divisions/FinanceFacilities/FiscalServices/FiscalStandardsInformat
ion/FiscalDataAbstract/tabid/340/Default.aspx
RECOMMENDATIONS
Short term:
Pursue grant funds and alternative
funding for IS technical support
Combine funds to fund a technical staff
when new projects have need of
technical resources
Decommission obsolete labs or replace
labs instead of adding additional
computers to support
Support and encourage student use of
personal laptops in lab environments
Minimally provide funding for the
following additional staff
o 1 Computer Support Technician
o 1 Network Services Technician
o 1 Programmer/Analyst
o 1 Researcher/Research
Specialist
Long term:
Centralize all IT related support staff
for efficiency and effectiveness
ADDENDUM:
Copy Center:
Currently, the copying functions of the District are under review. There are copiers in the various departments across the campus. Most of these are on the network and users do their own copying. Some copiers also have the ability to scan documents and send them as email documents. Adjuncts as well as users who have bulk or special copying projects send their copy jobs to the Copy Center. Instead of manually sending these jobs, there have been requests to send them electronically. The Director of Fiscal Affairs is looking at this project and the workflow process and will have a recommendation soon.
Desert Community College Technology Plan, 2010-2015 Page | 10
4 | INFRASTRUCTURE
COD’s network core infrastructure is built
around Cisco networks routers, switches, and
operating system software. Routers provide
wide-area network (WAN) connectivity to
Indio-EVC, Mecca-Thermal campus and the
Institute for Sales and Service Excellence (ISSE)
Center at the Mall. Switches are typically
interconnected via a one gigabit trunk on a star
topology on 6-strand multi-mode 62.5 micron
fiber that was originally installed in mid 1990s.
Recently, as part of the bond building projects
with the new buildings, some new 50 micron
multimode fiber has been installed. While most
network connections are switched 10/100 mbps
Ethernet to the desktop, current computer and
server network interface cards are capable of
gigabit Ethernet.
COD’s server room has a backup generator, able
to provide power to core systems. Backup
uninterruptible power supplies (UPS) exist for
network equipment in individual buildings.
These UPS devices provide power for
approximately 60 minutes as well as condition
power levels and protect equipment during
spikes and outages.
NEEDS
While core network equipment is fairly current,
some COD’s Cisco ancillary equipment,
purchased in 2002-2003, has reached end-of-life
and most of it is at full capacity. Current and
future network switches will need to meet
increasing network bandwidth and throughput
requirements, including increased uplink
interface speeds of 10 Gigabit and higher.
There are 72 Windows based servers centrally
housed in the Hilb server room for security,
cooling, special fire suppression (Inergen) and
for centralized server management. We are at
the place where rack space is limited in the
server room and we must question the
proliferation of servers due to technical
demands of proper server management as well
as energy consumption. Virtual infrastructure
can leverage storage, network, and computing
resources to control costs and respond faster.
Virtual services are created out of the physical
IT infrastructure, enabling administrators to
allocate these virtual resources quickly to the
areas with greatest need. In a virtual
infrastructure, users see resources as if they
were dedicated to them while the administrator
manages and optimizes resources globally
across the enterprise. Currently, we have
virtualized 13 servers and in the process of
virtualizing 4 more and the recommendations
are to continue this pattern.
Desert Community College Technology Plan, 2010-2015 Page | 11
ISET aims to have 24x7 up-times which are
difficult with the limited normal business day
(8x5) and limited IS staffing. It is imperative
that the systems be up continuously to facilitate
teaching and learning.
To provide anytime, anywhere access, ISET
monitors all core and mission-critical devices
during business hours. During off-hours, email
notifications and text messages will alert IS
managers of any problems with the key systems
including the VoIP. IS also provides ongoing
scheduled maintenance on a routine basis after
hours so that normal business functions are not
interrupted with minimal impact to users. It is
important to have sufficient UPS backup as well
as maintenance and warranty is provided.
There are approximately 134 networked printers
and 26 printer/copiers located throughout the
District in addition 356 stand-alone printers.
Desktop printers are much more expensive per
page of printing, require more maintenance due
to paper jams and failed ink cartridges, and are
often not repairable.
RECOMMENDATIONS
Short term:
Provide adequate tools for network,
security and ERP management
Establish and publish a window of time
for scheduled system maintenance
Implement physical security cameras
and appropriate capturing and
documentation
Plan on annual increase in licensing and
maintenance cost
Implement a 5 year schedule for PCs
upgrade campus-wide
Allocate sufficient budget for training of
users as well as IS staff
Implement a unified sign-in system both
for faculty and students
Standardize hand held devices
Implement a 5 year schedule for servers
upgrade , including a plan on
virtualizing the servers
Consolidate the desk jets to lasers and
all-purpose copiers as they become
obsolete
Long term:
Create a total backup solution at a
remote site
Implement a unified Helpdesk system
Upgrade to current generation (layer 4-
7) switching to meet current and future
anticipated bandwidth, traffic
management, and security requirements
Upgrade the current 6513 that is in the
server room to a Cisco 7010 in the new
server room in the Classroom building
for speed, compatibility and
manageability
Upgrade the current 6509 server switch
to a Nexus 5000 for better security and
stability
Implement a plan to replace or upgrade
network equipment every five years.
Upgrade network equipment and
cabling as needed in buildings as they
are renovated
Desert Community College Technology Plan, 2010-2015 Page | 12
Establish space with adequate
environmental conditions for network
infrastructure serving buildings
Involve IT during design and planning
phases of construction projects,
especially the labs
Upgrade and maintain UPS devices for
all network switches
Increase the bandwidth from 1Gb to 10
Gb to keep up with the growth in East
and West valley
Implement full deployment of Office
Communications Server
Enable Email archiving by
implementing the exchange 2010
Implement use of a Universal Card
Implement virtual servers where
possible to mitigate server proliferation,
save energy, and wisely use funds
Purchase additional disk drives for the
storage area network (SAN)
Increase warranty coverage on core
devices from 8x5 next business day to
24x7 same day
Examine options for providing on-call
staff capable of responding to afterhours
problems
Investigate purchase of redundant core
network equipment (server switch and
spare switches) to minimize down time
during failures
Investigate cost effectiveness of
changing from desktop printers to
networked printing
Wireless Technology
Currently COD has campus-wide wireless
connectivity in Palm desert and Mecca Thermal.
We have 3 SSID zones: Administration,
Wireless Lab and COD Guest. The hardware
consists of two Cisco 5500 Controllers, capable
of supporting 250 Access Points (APs) with
redundancy. We currently have a Cisco wireless
controller server and a Location server with 130
APs. The COD guest wireless network is
secured by the Cisco Clean Access software that
limits traffic as well as prevents hacking to the
internal network. We average over 200
notebooks on the guest network.
RECOMMENDATIONS
Short term:
Provide wireless capability to all
buildings and campuses as they are built
or remodeled.
Provide more N-Radios (for greater
throughput)
VOIP: Telephony
COD converted from a PBX (Private Branch
Exchange) system to a VoIP (Voice Over
Internet Protocol) in December of 2004 as the
first major bond project, which produced
significant savings. This brought additional
functionality such as unified messaging, voice
mail message indicator and extended e-911
services and call trees.
Currently, we have one Cisco Call Manager
Publisher and 2 Subscribers running 6.1.2
software over a mixture of SCCP and SIP
protocols. We currently have 745 IP based
phones, 1200 voice mail boxes, and 12 analog red
phones for emergencies. We have approximately
25 auto attendants (call trees) that IS maintains.
As part of the VoIP system, the extended 911
Desert Community College Technology Plan, 2010-2015 Page | 13
Cisco Emergency Responder System was
implemented. When a 911 call is made, the E911
operator gets all the pertinent information to
the building level in addition to the contact
information of the Security as well as the Call
back number that will ring the extension that
placed the call.
NEEDS
To be compatible with the recent SIP industry
standard protocol (The IEEE has set SIP
protocol to be the standard for
communications) the first phones deployed
(7960 and 7940) need to be upgraded as they
were designed for the SCCP protocol. They will
work on a SIP network, however are missing
some of the SIP functionality, the screens are
hard to read and new technology such as Office
Communications services will be limited. New
phone purchases are running the SIP protocol
and our Exchange 2007 voice mail is also
running SIP. There are 231 – 2940 models and
283 – 7960 model phones.
RECOMMENDATIONS
Short term:
Upgrade 7960 and 7940 telephones
with 231 – 2940 and 283 – 7960 models
Long term:
Implement Call Center – Route Calls,
puts calls on holds, etc. (better service
and more efficient)
Distance Education, Training and Tele-
Conferencing
College of the Desert (COD) has an evolving
Distance Education program. In 2008, COD
implemented the Blackboard, Learning
Management System (LMS), using their
Managed Hosting Solution. Blackboard is being
utilized for both online classes, and web-
enhanced classes. During spring 2010, COD
offered approximately 75 sections of online
classes, covering several disciplines. Faculty
teaching traditional courses are utilizing
Blackboard as an enhancement to their
classroom. During spring 2010, approximately
450 traditional courses are utilizing Blackboard
to some degree.
Since 2003, COD has been utilizing the CCC
Confer e-conferencing solution. Funding for the
CCC Confer project is provided by a grant from
the California Community Colleges Chancellor’s
Office. Using e-conferencing, groups can
potentially see, hear, text chat, present and
share information in a collaborative manner.
This has been supported partly by the
Chancellor’s Office Technology
Telecommunications Infrastructure program.
COD provides video conferencing services
located in the Technology Learning Center
Desert Community College Technology Plan, 2010-2015 Page | 14
(TLC). The TLC is equipped with a Polycom
VSX 7000 video system, and a Cisco IP
Telephone Conference Station. Through The
Corporation for Education Network Initiatives
in California, COD provides Video-over-IP
services.
TelePresence will be the core technology to
make College of the Desert a true testament of
the 21st Century Education Experience. By
merging the potential of student-centered
learning methodologies with interactive, rich
media to create a new form of collaborative
educational experience, the students and
educators of College of the Desert will set the
bar as they harness the power of technology and
make it an enabler in education.
TelePresence is significantly different from
existing video conferencing systems as it
emulates an eye to eye in person interaction
with high definition video and audio. It is a
feature rich collaboration that allows students,
staff, and teachers to view shared video,
presentations, and documents, and conduct an
electronic dialogue without the constraints of
time and place. The ability to have such group
collaboration – anytime, anywhere – can be the
most rewarding and productive educational
experience of all and provide the essential
teamwork skills required by today’s business
world. Additionally, research teams on cross
institution and transnational projects can save
traveling time and money for brainstorming and
development meetings. Using the power of IP
technology to implement a TelePresence
solution, College of the Desert will set the bar
for the 21st Century Classroom in California
Community Colleges by enabling improved
collaboration in the academic community and
bringing people together that are geographically
dispersed into a single conference to facilitate
discussions, share ideas, and make decisions.
NEEDS
As part of the Educational Master Plan and Dr.
Vorhees’ recommendation, there is great
potential for growth in the area of Distance
education. COD has the infrastructure built in
and is currently being planned for with the new
buildings in the new off-site locations. Adequate
software, hardware and training needs to be
incorporated as more online, web-enhanced and
hybrid courses are developed. Also, consistent
training should be offered to all faculty in all
campuses. Communication across a wide
geographic area is difficult. An efficient
approach to support communication, and in
particular meetings, can be accomplished
through technology such as TelePresence.
RECOMMENDATIONS
Short term:
Support faculty development activities
related to distance education
Long term:
Study and implement a fully functioning
TelePresence plan
Desert Community College Technology Plan, 2010-2015 Page | 15
5 | SUMMARY
This technology plan was developed through a
perspective of four areas, Academic Affairs,
Student Affairs, Administration and
Infrastructure.
Each area had a variety of short term and long
term activities to meet student and institutional
needs. Upon reflection, these activities fall
within five key recommendations. The five key
recommendations and the activities (s=short
term; l=long term) related to them are listed
below.
Increase IS staffing to Total Cost of Operations (TCO)
guidelines and comparison study to support the
additional job functions and services
Pursue grant funds and alternative
funding for IS technical support (s)
Combine funds to fund technical staff
when new projects have need of
technical resources (s)
Minimally provide funding for the
following additional staff (s)
- 1 Computer Support Technician
- 1 Network Services Technician
- 1 Programmer/Analyst
- 1 Researcher/Research
Specialist
Provide dedicated Technical support for
the Library (s)
Allocate sufficient budget for training of
users as well as IS staff (s)
Examine options for providing on-call
staff capable of responding to afterhours
problems (s)
Centralized all IT related support staff
for efficiency and effectiveness (l)
Follow a scheduled maintenance and upgrade plan
Either upgrade the current imaging
system (ATI filer ) or adopt Hershey or
other imaging software (s)
Investigate the possibility of using other
modules in SARS (s)
Consistently review and update
computer labs and their specialized
equipment (s)
Upgrade Datatel hardware when it
reaches end of life – do a due diligence
analysis on the database (UNIDATA
versus SQL) (s)
Review functions in Datatel especially
in Web Advisor that are not currently
used but paid for (s)
Implement appropriate integration with
third party users (Library, Bookstore,
Galaxy, etc.) (s)
Investigate the possibility of integrating
Datatel and Galaxy to avoid duplicate
data entry (l)
Desert Community College Technology Plan, 2010-2015 Page | 16
Plan on annual increase in licensing and
maintenance cost (s)
Implement a 5 year schedule for PCs
upgrade campus-wide (s)
Implement a 5 year schedule for servers
upgrade, including a plan on
virtualizing the servers (s)
Upgrade to current generation (layer 4-
7) switching to meet current and future
anticipated bandwidth, traffic
management, and security requirements
(l)
Upgrade the current 6513 that is in the
server room to a Cisco 7010 in the new
server room in the Classroom building
for speed, compatibility and
manageability (l)
Upgrade the current 6509 server switch
to a Nexus 5000 for better security and
stability (l)
Implement a plan to replace or upgrade
network equipment every five years (l)
Upgrade and maintain UPS devices for
all network switches (l)
Implement full deployment of Office
Communications Server (l)
Increase warranty coverage on core
devices from 8x5 next business day to
24x7 same day (l)
Upgrade the Core Infrastructure to keep up
with technology and additions in the new
buildings and campuses
Upgrade labs to current technology
standards (s)
Implement an active Portal for Students
(l)
Implement intrusion detection software
(l)
Decommission obsolete labs or replace
labs instead of adding additional
computers to support (s)
Implement physical security cameras
and appropriate capturing and
documentation (s)
Consolidate the desk jets to lasers and
all purpose copiers as they become
obsolete (s)
Create a total backup solution at a
remote site (l)
Upgrade network equipment and
cabling if needed in buildings as they are
renovated (l)
Establish space with adequate
environmental conditions for network
infrastructure serving buildings (l)
Involve IT during design and planning
phases of construction projects,
especially the labs (l)
Increase the bandwidth from 1Gb to 10
Gb to keep up with the growth in East
and West valley (l)
Desert Community College Technology Plan, 2010-2015 Page | 17
Purchase additional disk drives for the
storage area network (SAN) (l)
Investigate purchase of redundant core
network equipment (server switch and
spare switches) to minimize down time
during failures (l)
Investigate cost effectiveness of
changing from desktop printers to
networked printing (l)
Provide wireless capability to all
buildings and campuses as they are built
or remodeled (s)
Provide more N-Radios (for greater
throughput) (s)
Upgrade 7960 and 7940 telephones
with 231 – 2940 and 283 – 7960 models
(l)
Support New Technology including Distance
Education while complying with ADA
Support innovative pedagogy (s)
Provide assistive technology where
appropriate (s)
Support research into new technologies
for education (l)
Provide quality hardware, software, and
labs that (l):
- Facilitate teaching, learning and
successful completion of course
work
- Anticipate future job market
demands in technology
Implement and broaden the use of
internet chat and video conferencing to
provide expedited service to students at
all campuses (l)
Explore the use of both internal and
open source systems of video
broadcasting through the net that
support Multilanguage translation via
closed captioning (l)
Support and encourage student use of
personal laptops in lab environments (s)
Standardize hand held devices (s)
Implement virtual servers where
possible to mitigate server proliferation,
save energy, and wisely use funds (l)
Support faculty development activities
related to distance education (s)
Implement futures scan focused on
technological trends in education
Support processes that facilitate new
efficiencies when utilizing technology
Provide students with software
applications currently demanded in the
local job market (s)
Make available Degree Audit to
students; Expand to E
advising/Retention Alert (s)
Implement an electronic SEP (s)
Implement single sign on (s)
Desert Community College Technology Plan, 2010-2015 Page | 18
Determine feasibility of Data
warehousing (s)
Implement EDI Speede transaction Set
Interface – Electronic Transcript
capability to import & export data
between institutions (l)
Support Data warehousing (s)
Integrate Datatel functionality with
mobile operating system (MOX) (l)
Work with Riverside County to create
custom financial reports and have the
ability to do “what if” analysis (l)
Provide adequate tools for network,
security and ERP management (s)
Establish and publish a window of time
for scheduled system maintenance (s)
Implement a unified sign-in system both
for faculty and students (s)
Implement a unified Helpdesk system
(l)
Enable Email archiving by
implementing the exchange 2010 (l)
Implement use of a Universal Card (l)
Implement Call Center – Route Calls,
puts calls on holds, etc. (better service
and more efficient) (s)
Study and implement a fully functioning
TelePresence plan (l)
In conclusion, the essence of any plan is to
accomplish goals. This plan is no different.
However, given the complexity of technology
and the current economically weak situation the
institution finds itself, the TPTF can only
recommend a judicious approach to
implementation of parts of this plan. If anything,
the institution should be guided by what has
been provided and only deviate as extremely
necessary. We also ask that all constituents take
the time this coming academic year to review
this plan in conjunction with their Annual
Program Review Updates to assure that where
the plan may have missed the mark, a revised
plan will better address the issues. Finally, ISET
working in conjunction with Educational
Technology Committee and the Datatel
Administrative Users Group (DAUG) should
develop a realistic implementation plan to
achieve the recommendations outlined above.
Desert Community College Technology Plan, 2010-2015 Page | 19
GLOSSARY
25/Resource 25 (R25) ®: A campus-wide, multi-user system to schedule special events.
Ad Astra: Room scheduling software used in the higher education to improve performance of college and
university scheduling.
ADA: Americans with Disabilities Act.
ASC: Associated Students College of the Desert.
Bandwidth: A rate of data transfer, throughput or bit rate, measured in bits per second (bps).
Camtasia: Capture software.
Cisco Unified Call Manager: A software-based call-processing system developed by Cisco Systems.
CurricuNet: A web-based software system to standardize course reporting to the Chancellor’s office.
CMH: Carol Meir Hall.
COD: College of the Desert.
CRT: Cathode Ray Tube.
Data Dictionary: A centralized repository of information about data such as meaning, relationships to
other data, origin, usage, and format.
Data Warehouse: A repository of an organization's electronically stored data.
Datatel: Software utilized by faculty, their divisions and programs to manage enrollment, maintain
rosters and report final grades.
Distance education: A field of education that focuses on the pedagogy, technology, and instructional
system designs that aim to deliver education to students who are not physically "on site" in a
traditional classroom or campus.
DSPS: Disabled Students Programs and Services.
DVD: Digital Video Display.
E-911 (Enhanced 911): A North American telecommunications based system that automatically
associates a physical address with the calling party's telephone number, and routes the call to the
most appropriate Public Safety Answering Point (PSAP) for that address.
ELMO: Electronic document camera.
Email archiving: A stand-alone IT application that integrates with an enterprise email server for the
protection of mission critical data, record retention for regulatory requirements or litigation, and
reducing production email server load.
ERP: A system that is used to manage and coordinate all the resources, information, and functions of an
organization.
ESL: English as a Second Language.
Ethernet: A family of frame-based computer networking technologies for local area networks (LANs).
Desert Community College Technology Plan, 2010-2015 Page | 20
EVC: Easter Valley Campus.
FRC: Faculty Resource Center.
Gigabit Ethernet: A term describing various technologies for transmitting Ethernet frames at a rate of a
gigabit per second, as defined by the IEEE 802.3-2008 standard.
Help Desk System: An information and assistance resource that troubleshoots problems with computers
or similar products.
IEEE (Institute of Electrical and Electronics Engineers): An international non-profit, professional
organization for the advancement of technology related to electricity.
Imaging Software: The technique and process used to create images of original documents.
Intrusion Detection: The act of detecting actions that attempts to compromise the confidentiality,
integrity or availability of a resource.
IS: Internet Services.
ISET: International Solar Electric Technology.
LCD: Liquid Crystal Display.
Multi-mode Fiber: A type of optical fiber mostly used for communication over shorter distances, such as
within a building or on a campus.
N Radios: A wireless networking standard to improve network throughput over the two previous
standards with a significant increase in the maximum raw data rate.
NIC (Network Interface Card): A computer hardware component designed to allow computers to
communicate over a computer network.
Office Communicator: An instant messaging client used with Microsoft Office Communications Server.
Office Live: A set of Internet-based services designed for consumers and small businesses interested in
creating a website or storing and sharing documents online.
Open Source: Describes practices in production and development that promote access to the end
product's source materials.
PBX (Private Branch Exchange): A telephone exchange that serves a particular business or office, as
opposed to one that a common carrier or telephone company operates for many businesses or for
the general public.
SharePoint 2010: Software for a business collaboration platform for the enterprise and the web.
Single Sign On: A property of access control of multiple, related, but independent software systems.
SCCP (Skinny Call Control Protocol): A proprietary network terminal control protocol originally
developed by Selsius Systems.
SLOAC: Special Leave of Absence Coverage.
SSID: Service Set Identifier.
Desert Community College Technology Plan, 2010-2015 Page | 21
Star Topology: In its simplest form, a star network consists of one central switch, hub or computer,
which acts as a conduit to transmit messages.
TCO (Total Cost of Ownership): A financial estimate. Its purpose is to help consumers and enterprise
managers determine direct and indirect costs of a product or system.
TLC: Technology Learning Center.
UM (Unified Messaging): The integration of different electronic messaging and communications media
(e-mail, SMS, Fax, voicemail, video messaging, etc.) technologies into a single interface,
accessible from a variety of different devices.
UPS: Uninterruptible Power Supply.
Video Conference: A set of interactive telecommunication technologies which allow two or more
locations to interact via two-way video and audio transmissions simultaneously.
Virtualization: Execution of software in an environment separated from the underlying hardware
resources.
VHS Players: Video Home System.
Wi-Fi: A trademark of the Wi-Fi Alliance that manufacturers may use to brand certified products that
belong to a class of wireless local area network (WLAN) devices.
Work Flow: A depiction of a sequence of operations declared as work of a person, a group of persons, an
organization of staff, or one or more simple or complex mechanisms.
Desert Community College Technology Plan, 2010-2015 Page | 22
APPENDIX I: LINKS
The Technology Plan Task Force (TPTF) began its work in September, 2009. The membership, the
meeting minutes, Technology Plans from other California Community Colleges, Surveys and other
pertinent information are documented in the following link on the campus portal:
http://campus/pres/ttf/default.aspx
A sub group of the task force worked on the ISET staffing and compared the current staffing against the
Chancellors Office recommended staffing and the table is at the following link:
http://campus/pres/ttf/IT%20Staffing/1/Total%20Cost%20of%20Operation%20for%20COD.docx
Academic computing labs:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/AcademicComputing.aspx
Acceptable Use Guidelines:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/ImportantDocuments.aspx
Accessibility Statement:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/ImportantDocuments.aspx
Administrative Computing:
http://www.collegeofthedesert.edu/FS/DEPT/IS/Pages/AdministrativeComputingServices.aspx
COD Communication Services:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/CommunicationServices.aspx
COD Wireless Network:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/Wireless.aspx
District Technology Standards:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/CODStandards.aspx
ISET Mission and Vision:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/MissionStatement.aspx
ISET Staff Directory:
http://www.collegeofthedesert.edu/fs/dept/is/Pages/Staff.aspx
Desert Community College Technology Plan, 2010-2015 Page | 23
APPENDIX II: KEY RECOMMENDATIONS GRID
Key Recommendation 1: Increase IS staffing to Total Cost of Operations (TCO) guidelines and comparison study to support the additional job functions and services.
Key Recommendation 2: Follow a scheduled maintenance and upgrade plan.
Academic Affairs Student Affairs Administration Infrastructure
Either upgrade the current imaging system (ATI filer ) or adopt Hershey or other imaging software (s) Investigate the possibility of using other modules in SARS (s) Consistently review and update computer labs and their specialized equipment (s)
Upgrade Datatel hardware when it reaches end of life – do a due diligence analysis on the database (UNIDATA versus SQL) (s) Review functions in Datatel especially in Web Advisor that are not currently used but paid for (s)
Plan on annual increase in licensing and maintenance cost (s) Implement a 5 year schedule for PCs upgrade campus-wide (s) Implement a 5 year schedule for servers upgrade, including a plan on virtualizing the servers (s)
Academic Affairs Student Affairs Administration Infrastructure Provide dedicated Technical support for the Library (s)
Pursue grant funds and alternative funding for IS technical support (s) Combine funds to fund technical staff when new projects have need of technical resources (s) Minimally provide funding for the following additional staff (s): - 1 Computer Support Technician - 1 Network Services Technician - 1 Programmer/Analyst - 1 Researcher/Research Specialist Centralized all IT related support staff for efficiency and effectiveness (l)
Desert Community College Technology Plan, 2010-2015 Page | 24
Implement appropriate integration with third party users (Library, Bookstore, Galaxy, etc) (s) Investigate the possibility of integrating Datatel and Galaxy to avoid duplicate data entry (l)
Upgrade to current generation (layer 4-7) switching to meet current and future anticipated bandwidth, traffic management, and security requirements (l) Upgrade the current 6513 that is in the server room to a Cisco 7010 in the new server room in the Classroom building for speed, compatibility and manageability (l) Upgrade the current 6509 server switch to a Nexus 5000 for better security and stability (l) Implement a plan to replace or upgrade network equipment every five years (l) Upgrade and maintain UPS devices for all network switches (l) Implement full deployment of Office Communications Server (l) Increase warranty coverage on core devices from 8x5 next business day to 24x7 same day (l)
Key Recommendation 3: Upgrade the Core Infrastructure to keep up with technology and additions in the new buildings and campuses.
Academic Affairs Student Affairs Administration Infrastructure Upgrade labs to current technology standards (s)
Implement an active Portal for students (l)
Implement intrusion detection software (l) Decommission obsolete labs or replace labs instead of adding additional computers to support (s)
Implement physical security cameras and appropriate capturing and documentation (s)
Desert Community College Technology Plan, 2010-2015 Page | 25
Consolidate the desk jets to lasers and all purpose copiers as they become obsolete (s) Create a total backup solution at a remote site (l) Upgrade network equipment and cabling if needed in buildings as they are renovated (l) Establish space with adequate environmental conditions for network infrastructure serving buildings (l) Involve IT during design and planning phases of construction projects, especially the labs (l) Increase the bandwidth from 1Gb to 10 Gb to keep up with the growth in East and West valley (l) Purchase additional disk drives for the storage area network (SAN) (l) Investigate purchase of redundant core network equipment (server switch and spare switches) to minimize down time during failures (l) Investigate cost effectiveness of changing from desktop printers to networked printing (l) Provide wireless capability to all buildings and campuses as they are built or remodeled (s)
Desert Community College Technology Plan, 2010-2015 Page | 26
Provide more N-Radios (for greater throughput) (s) Upgrade 7960 and 7940 telephones with 231 – 2940 and 283 – 7960 models (s)
Key Recommendation 4: Support New Technology including Distance Education while complying with ADA.
Academic Affairs Student Affairs Administration Infrastructure Support innovative pedagogy (s) Provide assistive technology where appropriate (s) Support research into new technologies for education (l) Provide quality hardware, software, and labs that (l): - Facilitate teaching, learning and successful completion of course work. - Anticipate future job market demands in technology. Implement futures scan focused on technological trends in education (l)
Implement and broaden the use of internet chat and video conferencing to provide expedited service to students at all campuses (l) Explore the use of both internal and open source systems of video broadcasting through the net that support Multilanguage translation via closed captioning (l)
Support and encourage student use of personal laptops in lab environments (s)
Standardize hand held devices (s) Implement virtual servers where possible to mitigate server proliferation, save energy, and wisely use funds (l) Support faculty development activities related to distance education (s)
Desert Community College Technology Plan, 2010-2015 Page | 27
Key Recommendation 5: Support new processes that support efficiency when utilizing technology
Academic Affairs Student Affairs Administration Infrastructure Provide students with software applications currently demanded in the local job market (s)
Make available Degree Audit to students; Expand to E advising/Retention Alert (s) Implement an electronic SEP (s) Implement single sign on (s) Determine feasibility of Data warehousing (s) Implement EDI Speede transaction Set Interface – Electronic Transcript capability to import & export data between institutions (l)
Support data warehousing (s) Integrate Datatel functionality with mobile operating system (MOX) (l) Work with Riverside County to create custom financial reports and have the ability to do “what if” analysis (l)
Provide adequate tools for network, security and ERP management (s) Establish and publish a window of time for scheduled system maintenance (s) Implement a unified sign-in system both for faculty and students (s) Implement a unified Helpdesk system (l) Enable Email archiving by implementing the exchange 2010 (l) Implement use of a Universal Card (l) Implement Call Center – Route Calls, puts calls on holds, etc. (better service and more efficient) (l) Study and implement a fully functioning TelePresence plan (l)