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P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Presenter: Gregor Walter
April 2018 - Göteborg
Descartes End-to-end Vision for Ecommerce
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Safe Harbor: Certain information in this presentation relates to currently planned or anticipated development activities by Descartes (the “Roadmap”). The Roadmap is subject to change at any time at the sole discretion of Descartes, which may include the addition or deletion of certain items from the Roadmap, changes in the scope or expected functionality of certain items or changes in the projected time line for completion of such items. Nothing contained in this presentation should be interpreted as a commitment, promise or other binding obligation in respect of any portion of the Roadmap or the projected timing under the Roadmap. Descartes undertakes no obligation to communicate any changes in its Roadmap at any time.
Safe Harbor
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
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Disclaimer
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Agenda
DigitalTransformation
Introduction EcommerceReality
DescartesEcommerce
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Introduction
Agenda
Ecommerce Reality
DigitalTransformation
DescartesEcommerce
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Internet Usage
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Internet Usage
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Ground Traffic Lights – for smartphone-addicted pedestrians!
https://www.marketwatch.com/story/these-traffic-lights-on-the-ground-are-made-for-smartphone-addicted-pedestrians-2017-03-30
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
EcommerceReality
Agenda
Introduction DigitalTransformation
DescartesEcommerce
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Package/Parcel Growth
Source: Pitney Bowes Parcel Report 2017
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Cross Border Parcels EU
Source: Verband österreichischer Handelsunternehmen
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
The Rise of the influenza Influencers
78% of consumers are influenced by social media when shopping online
Source: PwC Total Retail Survey 2016
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Influencers are good in selling…
• … but need support in shipping.
• Peak – ”Cyber Week 2017” –80.000 orders.
This can be a big chance for Logistic Service Providers!
Case Study – Fitvia - PackAngels
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
DigitalTransformation
Agenda
Ecommerce Reality
Introduction DescartesEcommerce
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Digital Transformation
Who do you think invented the digital camera?
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Local heating company
• No local stock - he get the parts from the local specialized dealer• He buys from a whole seller, he gets it from the
manufacture – imports stuff etc.
B2B Sample – Buying a new heating – the old way
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Buy your heating online
• Go online, get a quote, order it
• Cut the middle man –30% cheaper for the consumer
• Logistic Service Provider takes care of the delivery
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
This is not fair!
One Smith & Wesson Beats Four Aces
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Don’t ignore – start! § It’s not the question if others will service this particular field, just when
• Talk to your customers § Check your customer base – maybe you have the right customers already!§ Start small by servicing an overlooked area, gain a foothold§ Iterate, learn, try again
Digital Transformation - Key Takeaways
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
DescartesEcommerce
Agenda
EcommerceReality
Introduction Digital Transformation
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Descartes’ Ecommerce Solutions
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Rapidly onboard and connect to over 65+ channels
• Exchange data in real-time
• Stream information into internal systems and platforms
Connections
65+ marketplaces, carts, payment systems & more
My.ShipRush API
Single, flat REST API
OEM CustomersFedex.com, other shipping systems
65+Marketplaces,
Carts, Pay Systems & More
Easily connect your customers to your ecommerce world
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Warehouse Management (pixi)
• Modern, mobile solutions on Android
• Chaotic stock management, multi-order-picking
• Efficient wave order picking
• Geared towards: companies shipping 500 to 10,000+ parcels per day
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Customer Success: Maskworld.com
Managing peak seasons easily using Descartes pixi* WMS
Requirements
• Handle peaks: 450% growth in 10 days
• Increase productivity
• Decrease error rates
Benefits
• Double productivity at receiving goods
• Triple productivity at shipping
• Save $600k costs per year
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Ship
men
ts p
er d
ay
Halloween
Carneval
Halloween
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Rate shopping & automated label creation§ Streamline operations with automatic
label creation§ Quickly and easily compare rates with
multiple carriers§ Boost customer service with enhanced
shipment visibility § Choose the right carrier for the service
expected by the customer§ automatically integrated with your
eCommerce website / customer requirements.
Shipping
Ecommerce integration
Real-time data
Rate shopping
Visibility
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Route optimization, increase efficiencies and value-added service offerings§ Manage and schedule deliveries more
efficiently§ Deliver more packages in fewer miles
and reduce costs§ Provide differentiated, value-added
customer services
Home Delivery
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Decreased scheduling staff from 50 to 5 people
• Saved over $3.0 million with eco delivery concept
Significantly Increased Revenue with additional services
Customer Success
Same DayDelivery (£19.00)
Free Standard Delivery
PremiumDelivery (£8.50)
7am-9am
Wednesday22 April2017
Thursday23 April2017
Friday24 April2017
Saturday25 April2017
Sunday26 April2017
Monday27 April2017
9am-11am
11am-1pm
eco
eco
eco
eco
eco
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Customer Success – BC Sands
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
Customs - GCT
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
• Don’t ignore the Ecommerce avalanche§ Start small, but start§ Go step by step, involve your customers
• Descartes delivers an end-to-end Ecommerce supply chain solution suite§ We offer solutions to all logistical Ecommerce challenges and for all industries§ We help you to grow
• Integrated services offer competitive advantages§ Technical integration is key for successful Ecommerce operations§ Deep Ecommerce domain expertise
Check out more on https://Ecommerce.Descartes.com
Logistics – The Engine of Ecommerce
Gregor Walter – [email protected]
Summary
P r o p r i e t a r y a n d C o p y r i g h t o f T h e D e s c a r t e s S y s t e m s G r o u p I n c . A l l r i g h t s r e s e r v e d .
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