deposit schenes of_jamuna_bank_report_2

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CHAPTER 1: INTRODUCTION

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1.1 Introduction

One of the most important factors for industrialization and economic development of a

country is the availability of the credit facility. The continuing crisis of accumulation of

nonperforming and default banking loans has emerged as most of the serious constraint in the

path of economic development of Bangladesh as banking remains the main intermediary

vehicles in harnessing capital for accelerating the growth of the productive sectors in

Bangladesh in the absence of a healthy capital market. But providing loans without proper

appraisal are even more dangerous as the depositors are put into great risk of losing their

money and at the end, the crisis might go beyond overcome. So, I think it is very important to

gather the technical know how regarding the critical analysis of credit approval procedure

practiced by the Jamuna bank ltd. By preparing this report. This internship report on Jamuna

Bank Limited is prepared to fulfill the partial requirement of the internship program as full

credit subject of the BBA program of The University. In Bangladesh today financial sector is

one of the most established areas in the macroeconomic sector. Economy and finance is

carrier of the country. So for the aspects of economic development, banking sector must be

reformed. In the process of forming a good economic system, private banks are paling an

important role compare to the government banks in the country. For this reason I prepared

my internship report on Jamuna Bank Limited.

1.2 Objective of the Report

As business student it is indispensable to undergo some practical study like this for the

purpose of having flavor of professional atmosphere and make rectification, as required.

1.2.1 Broad Objectives

General objective of the report is to examine financial performance and challenges of

Jamuna Bank Limited.

To get an overall idea about the management policy of JBL as well as commercial

Bank.

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1.2.2 Specific Objectives

Specific objectives of this report are-

To analysis Credit Deposit Ratio (CDR).

To examine Ratio of classified loan against total loan

Find out Cost of Fund (COF), Return on Investment (ROI), Earnings per Share (EPS)

1.3 Methodology

In order to meet the data requirement and collect the above mentioned information following

sources has been used:

1.3.1. Primary Data Sources

Primary data have been collected from the individual employee those who are working in the

Jamuna Bank at Savar Branch by face to face questions and answer, also oral conversation

with different customers of the bank.

1.3.2. Secondary Data Sources

Important sources of secondary data for conducting this research were

Different reports and journals of JBL.

Brochures and leaflets of the bank

Head office circulars

Some unpublished information

Relevant marketing and business research books.

Web side of the bank

Bangladesh Bank web site.

The sources of all secondary data have been given in bibliography at the end of the

research report.

1.4 Scope of the Report

This report covered the financial performance of JBL and also includes so many challenges

by the bank according to the banking system.

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1.5 Limitations of the Report

The present study was not out of limitations. But as an intern it was a great opportunity for

me to know the banking activities of Bangladesh specially Jamuna Bank Ltd. Some restraints

are disclosed bellow:

Data insufficiency limitation is the main constraint in the development of the report.

Time constraints are another important limitation of the report.

As I am a not an employee of JBL, some data could not be collected due to internal

security of the bank

This report did not include the whole financial position of JBL.

Lake of Experience

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Chapter 2: Organizational Overview

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2.1 Background of Jamuna Bank Limited

Jamuna Bank Ltd. is a banking JBL registered under the bank companies act, 1991 and

incorporated as public limited JBL by shares under the companies act, 1994 in Bangladesh.

The bank started its operation from 3rd June 2001 as a scheduled bank. JBL is the youngest

commercial bank in Bangladesh.

JBL came into being as a highly capitalized new generation bank started its operations with

an authorized capital and paid-up capital of Tk. 2424.00 million and Tk. 1313.00 million

respectively. JBL has already achieved tremendous progress within only eleven years. The

bank has already ranked at the top of the quality service providers and is known for its

reputation.

To keep pace with time and in harmony in national and international economic activities and

for rendering all modern services, JBL, as a financial institution automated all its branches

with online computer network in accordance with the competitive commercial demand of

time. Since its inception the bank’s footprint has grown to 77 branches across the country and

the customer base has expanded to 82000 depositors and 8500 borrowers as on 30 th April,

2012. The expectation of all class businessman, entrepreneurs and general public is much

more to JBL. Keeping the target in mind the bank has taken preparation to open new

branches in coming months of 2012.

Now JBL is online to establish trade and communication with the premier international

banking companies of the world. As a result JBL is able to have a global footprint. The bank

has arrangement with widespread money transfer service agency “Money Gram”. It has a full

time arrangement with widespread transfer money all over the world. Without this others

money transfer services are Transfast, Xpress money, Placid etc.

Banking is not only for a profit –oriented commercial institution but it has a public base and

social commitment. JBL offers different types of corporate and personal banking services

involving all segments of the society within the preview of rules and regulations laid down by

the central bank and other regulatory authorities. JBL introduced different types of savings

scheme, consumer’s credit scheme, Housing loan, Different types of SME loan facilities to

combine the people of lower and middle-income group.

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As regards mobilization of the bank’s deposit, utmost importance is attached for mobilization

of stable, low and no-cost deposit so that proper liquidity could be maintained and maximum

development of fund could be made avoiding mismatching of fund.JBL has provided Q-Cash

Debit and Credit Card that has gained good market reputation. Being inspired by market the

bank has already introduces VISA card in the market in 2008. JBL has formed a foundation

on its own guardianship named JBL Foundation inaugurated in 2008 so that some social

welfare activities can be rendered to the society besides banking business. The bank has

started scholarship Program to the meritorious but underprivileged students. Besides with a

view to develop the human resources professionally the bank has established a library

wherein all sorts of books, journals including the professional’s books are available so that

the officers and executives can sharpen and update their knowledge.

2.2 Organizational Analysis

2.2.1 Strategic Posture of Jamuna Bank Limited

2.2.1.1 Mission

To become a leading banking institution and to play a significant role in the development of

the country through best application of modern information technology in business activities,

offering high standard clientele services and proper coordination of high quality assets is the

core of the vision.

2.2.1.2 Vision

The Bank is committed to satisfying diverse needs of its customers through an array of

products at a competitive price by using appropriate technology and providing timely service

so that a sustainable growth, reasonable return, and contribution to the development of the

country can be ensured with a motivated and professional work-force.

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2.2.1.3 Objectives

To establish relationship banking and improve service through development of

strategies marketing plan.

To remain one of the best banks in Bangladesh in terms of profitability and assets

quality.

To ensure an adequate rate of return on investment.

To keep risk position at an acceptable range.

To maintain adequate liquidity to meet maturing obligation and commitments.

To maintain adequate control systems and transparency in procedure.

To develop and retain a quality work force through an effective Human Resources

Management Systems.

To ensure optimum utilization of all available resources.

To pursue an effective system of management by ensuring compliance to clinical

norms, transparency and accountability.

To earn and maintain CAMEL rating “Strong”.

To introduced fully automated systems through integration of information

technology.

2.2.1.4 Corporate Governance

Board of Directors

The Board of Directors consists of 13 members elected from the sponsors. The Board of

Dirc-7 supreme body of the Bank.

Executive Committee

All routine matters beyond the delegated powers of management are decided upon by or

routed through the “Executive Committee, subject to ratification by the Board of Directors.

Audit Committee

In line with the guidelines of Bangladesh Bank, a three-member Audit Committee of the

Board of Directors been formed to assists the Board in matters related to Audit and Internal

Control System of the Bank.

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Chairman

AI-Haj Nur Mohammed

Vice Chairman

Mr. Md. Sirajul Islam Varosha

Directors

Al-haj M. A. Khayer

Engr. A. K. M. Mosharraf Hussain

Mr. Arifur Rahman

Mr. Golam Dastagir Gazi, Bir Protik

Mr. Fazlur Rahman

Mr. Md.Tajul Islam

Mr. Md. Mahmuclul Hoque

Mr. Md. Irshad Karim

Mr. Shaheen Mahmud

Mr. Mohammad Nurul Alam

Sponsor Directors

Engr.Md. Atiqur Rahman

Al-haj Md. Rezaul Karim Ansari

Mr. Md. Belal Hossain

Mr. Sakhawat Abu Khair

Mohammad Mr. M.N.H. Bulu

Mr. Farhad Ahmed Akand

Mr. Md. Ismail Hossain Siraji

Mr. Gazi Golam Murtoza

Mr. Kanutosh Majumder

Shariah Council

Professor Dr. Mustafizur Rahman Mawlana

Mufti Ruhul Amin

Mawlana Abdur Razzak

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Professor Mowlana Md.Salahuddin

Mr. M Azizul Huq

Managing Director

Mr. Mohammed Lakiotullah

Additional Managing Director

Mr. Md. Motior Rahman

Company Secretary

Mr. Md. Anwar Hossain

Auditors

M/s. G. Ki b ria & Co. Chartered Accountants

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2.2.1.5 Organogram

Chairman

Managing Director (MD)

Additional Managing Director

(AMD)

Deputy Managing Director (DMD)

Senior Executive Vice President (SEVP)

Executive Vice President (EVP)

Executive Vice President (EVP)

Senior Vice President (SVP)

Vice President (VP)

Senior Assistant Vice President (SAVP)

Junior Assistant Vice President (JAVP)

First Assistant Vice President (FAVP

Assistant Vice President (AVP)

Senior Executive Officer (SEO)

Executive Officer (EO)

First Executive Officer (FEO)

Officer (General)

Officer (Cash)

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2.2.1.6 Product and Service

11.. CCoorrppoorraattee BBaannkkiinngg

Jamuna Bank ltd. offers a complete range of advisory, financing and operational support

services to its corporate client groups requiring support for Trading, Manufacturing,

Treasury, Investment and Transactional Banking Facilities.

Whether it is project finance, Term loan, Trade finance, Working capital finance or a forward

cover for a foreign currency transaction, JBL Corporate Banking specialists will offer you the

accurate solution and high class service for speedy approvals and efficient processing to

satisfy your needs.

22.. RReettaaiill BBaannkkiinngg

AAuuttoo LLooaann

SSaallaarryy LLooaann

PPeerrssoonnaall LLooaann

EEdduuccaattiioonn LLooaann

AAnnyy PPuurrppoossee LLooaann

33.. SSmmaallll aanndd MMeeddiiuumm EEnntteerrpprriissee ((SSMMEE))

JJaammuunnaa SSwwaabboolloommbbii -- WWoorrkkiinngg CCaappiittaall LLooaann

JJaammuunnaa SSoommmmrriidddd hhii -- WWoorrkkiinngg CCaappiittaall LLooaann

JJaammuunnaa JJaannttrriikk -- CCaappiittaa MMaacchhiinneerryy LLooaann

NNaarrii UUddddoogg -- WWoommeenn EEnnttrreepprreenneeuurr

JJaammuunnaa CChhaallaannttiiaakk

JJaammuunnaa BBoonniikk

NNGGOO SSoohhoojjooggii

JJaammuunnaa GGrreeeenn

JJaammuunnaa SShhaacchhcchhoonnddoo

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44.. TTrreeaassuurryy aanndd FFoorree iiggnn CCuurrrreennccyy

aa.. MMoonneeyy MMaarrkkeett

OOvveerrnniigghhtt CCaallll

RReeppoo aanndd RReevveerrssee RReeppoo

SSwwaapp

SSaallee aanndd PPuurrcchhaassee ooff TTrreeaassuurryy BBiillll aanndd BBoonndd

TTeerrmm PPllaacceemmeenntt

TTeerrmm BBoorrrroowwiinngg

bb.. FFXX MMaarrkkeett

SSppoott TTrraannssaaccttiioonn

FFoorrwwaarrdd TTrraannssaaccttiioonn

IInntteerr BBaannkk SSaallee// BBuuyy ooff FFoorreeiiggnn CCuurrrreennccyy

55.. TTrraannssaaccttiioonnaall AAccccoouunnttss aanndd DDeeppooss iitt PPrroodduuccttss

SSaavviinnggss AAccccoouunntt

CCuurrrreenntt AAccccoouunntt

SShhoorrtt NNoottiiccee DDeeppoossiitt

FFiixxeedd TTeerrmm DDeeppoossiitt

FFoorreeiiggnn CCuurrrreennccyy AAccccoouunntt

MMoonntthhllyy SSaavviinnggss SScchheemmee

DDoouubbllee BBeenneeffiitt SScchheemmee

TTrriippllee BBeenneeffiitt SScchheemmee

66.. IIss llaammiicc BBaannkkiinngg

aa.. TTrraannssaaccttiioonnaall AAccccoouunnttss aanndd DDeeppooss iitt PPrroodduuccttss

SSaavviinnggss AAccccoouunnttss

AAll--WWaaddeeeeaahh CCuurrrreenntt AAccccoouunntt

MMuuddaarraabbaa SSaavviinnggss AAccccoouunntt

MMuuddaarraabbaa SSppeecciiaall NNoottiiccee DDeeppoossiitt AAccccoouunntt

MMuuddaarraabbaa TTeerrmm DDeeppoossiitt AAccccoouunntt

MMuuddaarraabbaa HHaajjjj SSaavviinnggss SScchheemmee

MMuuddaarraabbaa DDeeppoossiitt PPeennssiioonn SScchheemmee

MMuuddaarraabbaa MMoonntthhllyy PPrrooffiitt PPaayyiinngg DDeeppoossiitt SScchheemmee

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bb.. IInnvveess ttmmeenntt PPrroodduuccttss

BBaaii MMuuaajjjjaall ((WWoorrkkiinngg CCaappiittaall FFiinnaannccee))

BBaaii MMuurraabbaahhaa PPoosstt IImmppoorrtt

HHiirree PPuurrcchhaassee UUnnddeerr SShhiirrkkaattuull MMeellkk

QQuuaarrdd

IIjjaarraahh // LLeeaassee

SSMMEE IInnvveessttmmeenntt

HHoouusseehhoolldd DDuurraabbllee PPuurrcchhaassee IInnvveessttmmeenntt

IInnvveessttmmeennttss aaggaaiinnsstt DDooccuummeennttaarryy BBiillllss

77.. CCaarrddss

JJBBLL VViissaa DDeebbiitt CCaarrddss

VViissaa LLooccaall CCuurrrreennccyy

VViissaa DDuuaall CCuurrrreennccyy

VViissaa IInntteerrnnaatt iioonnaa ll

JJBBLL VViissaa PPrreeppaaiidd ttrraavveell CCaarrdd

JJBBLL VViissaa dduuaall ggoolldd CCrreeddiitt CCaarrdd

JJBBLL GGrreeeenn DDeebbiitt CCaarrdd

88.. SSeerrvviicceess

AATTMM SSeerrvviicceess

RReemmiittttaannccee SSeerrvviiccee

LLoocckkeerr SSeerrvviiccee

OOnnlliinnee BBaannkkiinngg

IInntteerrnneett BBaannkkiinngg

SSMMSS SSeerrvviicceess

MMoobbiillee BBaannkkiinngg

SSWWIIFFTT

BBAACCHH && EEFFTTNN

SSttuuddeenntt FFiillee

TTrraavveelleerr’’ss CChheeqquuee

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99.. OOffff--SShhoorree BBaannkkiinngg

BBiillll DDiissccoouunntt iinngg

CCaappiittaall FFiinnaannccee

WWoorrkkiinngg CCaappiittaall FFiinnaannccee

1100.. CCaappiittaall MMaarrkkee tt

BBrrookkeerraaggee OOppeerraattiioonn

MMaarrggiinn LLooaann

OOwwnn PPoorrttffoolliioo MMaannaaggeemmeenntt

2.2.2 Current Situation

2.2.2.1 Return on Investment (ROI)

JBL JBL

2010 2009

Changes (%)

2010

Taka in BDT Million

Taka in

BDT

Million

ROI 11.89 21.37 -44.37 11.89

Table 1: Return on Investment (ROI)

2.2.2.2 Profitability

Profit Margin

2011 2010 2009 2008 2007

PPrrooffiitt mmaarrggiinn 2277..3355 2288..4466 3311..5533 2277..3366 66..7711

Table 2: Profit Margin

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Figure 1: Profit Margin

Return on Asset (ROA)

2011 2010 2009 2008 2007

RReettuurrnn oonn AAsssseett 11..6699 11..8800 22..3300 11..6655 00..3388

Table 3: Return on Asset (ROA)

Figure 2: Return on Asset (ROA)

2007 2008 2009 2010 2011

Year

Pro

fit

Mar

gin

Rat

io

2007 2008 2009 2010 2011

Year

Re

turn

on

Ass

et

(RO

A)

Rat

io

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Return on Equity (ROE)

2011 2010 2009 2008 2007

RReettuurrnn oonn EEqquuiittyy 1199..4433 2200..5522 3300..0066 2255..1122 55..5544

Table 4: Return on Equity (ROE)

.

Figure 3: Return on Equity (ROE)

2.3 Findings

JBL products of the investment and deposit are some of the other Commercial bank.

Future forecast are not enough specified.

Smooth productivity sector that direct and indirect impact of our economic

conditions.

JBL rules and regulation are moderate flexible.

Unsteady large investment and SME consumer credit scheme.

Insufficient employee of this bank provides smooth service.

The upgrading technologies in the banking operation are insufficient.

2007 2008 2009 2010 2011

Year

Re

turn

on

Eq

uit

y (R

OE)

Rat

io

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2.4 Recommendation

JBL Bank should be introduced special product diversification both deposit and

investment to stay ahead in competition and better satisfies to expand and diversify

customer demands.

Proper future forecasting need to be more specified.

To increase in productive potential of economy sectors of our country, that directs

and indirect impact for the betterment of our economic condition.

Large investment risk must be minimized and should be emphasis to its SME and

consumer credit scheme.

Comprehensive service rules and regulation of the Bank should be more flexible

and easy which speedy solutions across all customer segments.

JBL should concentrate on Smoothing service and reducing time consumption.

Therefore, JBL should recruit more employees at their branch

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Chapter 3: Actual Task Part

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3.0. Activities Learned During Internship:

During my internship, I have learned so many things. Here I found some basic difference

between theoretical knowledge and practical application. I performed the followings –

3.1Monthly Breakdown of the Activities:

SL. No Time line Department Task Supervisor

01

04-25

September

2012

Accounts

Department

Introduction of customer

Preparing Saving, current,

MMS accounts forms.

Giving forms to the clients.

Check form thus are filled

up by clients

Numbering the Ac

Give entre in the CRM

Update forms

Give information to the

clients about opening new

accounts

Give balance statements to

the clients

Give cheque-book to the

clients who are gave

requisition.

Mrs. Khehinur

Khanum

02

25 Sep-15

Oct 2012.

FDR

Introduction of customer

Preparing FDR.

Giving forms to the

clients.

Check form thus are

filled up by clients

Numbering the Ac

Give entre in the CRM

Update forms


clients about different

types of FDR accounts.

CRM

Mr. Giues

Uddin

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SL. No Time line Department Task Supervisor

03.

15 Oct-5 Nov

2012.

Scheme

Introduction of customer Counseling with

customer. Customer chose the

scheme Fill up form

Check up the Scheme

form Numbering the Ac

CRM Update forms


clients about different types of FDR accounts.

Mr. Giues

Uddin

04.

5 Nov-15

Nov 2012.

Clean Cash

Collect all Supply sheet.

Find out Debt & Credit. In clean cash Dr side

credit

Cr side Debate. Cheek all supply to cash

clean. After checking writing

all information.

At least bind the voucher.

Mr. Razvie

Rahman

05.

15 Nov-29 Nov 2012.

Cash

To collect Desco

Electricity bill. Data Entry on the

Computer. Count all Electricity bill.

Checking the bill.

Mr. Oliur Rahman

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Chapter 4: Project Part

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Survey Research

On

Deposit Scheme of Jamuna Bank Ltd, Tongi Branch.

4.1 Problem Statement

In the period of my three months internship program, I have got a position and some duties in

Jamuna Bank Limited. My observation and responsibilities is in Front desk Department and I

worked in the Deposit Scheme. From September 5, 2012 to December 4, 2012 I was working

with Mrs. Khehinur Khanum who is the head of Deposit Scheme Department.

On that time I observed the rules and regulations of Deposit Scheme, and talking to the

customer. Regarding the Deposit scheme and impress them to taking a Deposit on this Bank.

4.2 Project time line:

For project purpose I spend the whole month of November 5, 2012 to December 4, 2012. I

show my activities by this grand chart-

Figure 4: Project time line

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4.3 Budget:

In the internship period from 5th September to 4th December, 2012 in this three month I have

to spend this amount of money shown in the below-

Internship Budget Information

Table-14: Internship Budget Information

4.4 Methodology

The study requires a systematic procedure from selection of the topic to preparation of the

final report. To perform the study, the data source were to be identified and collected,

classified, analyzed, interpreted in a systematic manner and key points were to be found out.

The overall process of methodology has been given as bellow-

4.4.1 Selection of the topic:

Here the analysis topic is “Deposit Scheme of Jamuna Bank Ltd”. The topic of the study

was chosen in consultation with the honorable supervisor. While assigning the topic

necessary suggestions were provided by the honorable supervisor to make this project report

a well organized.

4.4.2. Population definition:

Type of research: Exploratory.

Population: Total 35

Elements: Clients of Jamuna Bank Limited.

Extent: Jamuna Bank Limited office at Tongi, Gazipur.

Duration: 9th September 2012 – 9th December.

Particular’s Amount (Rs.) Percentage (%)

Transportation cost(3) Monthly 1500 3,500 33.33

Lunch (3) monthly 1500 4,500 42.86

Printing, Photocopy & Binding 1000 9.52

Cell phone & Internet Bill 1000 9.52

Others Expenses 500 4.77

Total 10,500 100.00

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4.4.3 Research Design:

4.4.3.1. Data Source

Primary Data:

Questionnaires with Structure question by the survey of JBL clients.

4.4.3.2. Research Approach

Survey

4.4.3.3. Research Instrument

Questionnaires with Structure question

7 Liker Scale Question

5 Rating Scale Question

4.4.3.4. Sampling Plan

Sample Unit:

Clients of Jamuna Bank Ltd.

Sample Frame:

The sample frame of this study consists of Approximately 300deposit

customers

Sampling Size:

35 Clients

Sampling Procedure :

Probability Sampling

- Simple Random Sampling.

4.4.3.5. Contract Method

Questionnaire Survey.

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4.4.4 Analysis of Data:

After collecting all the data I had analyzed all the data individually. I had analyzed the data

by myself. Then I had made the comparison of data and explain it through graph, chart, table

etc. I have used MS Word, MS Excel to analyze data. Also the parametric and non-parametric

statistics / tools and basic statistical techniques have been used. Based on my analysis I made

findings, limitation, recommendation and conclusion. Finally I will present my research in

front of audiences.

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4.5 Hypothesis Development:

With a view of fulfilling the objectives some relevant hypothesis have been formulated for

this study:

1. HA: JBL offers attractive deposit scheme compare to other banks. 2. HA: JBL provides the highest interest rate in FDR as per the rules of Bangladesh Bank.

3. HA: By launching idea box JBL can get new idea from customer to develop their deposit

Scheme. 4. HA: JBL should give more security to their customer deposits to attract their customer.

5. HA: JBL provide the highly customer service to maintain its Deposit Scheme easy and

profitable for customer. 6. HA: JBL need less time rather than other bank to close or broke DPS before maturity.

7. HA: Deposit helps to improve the bank strength to do banking business.

8. HA: JBL can promote their deposit products to the customers’ doorsteps which will increase the number of customers.

4.6 Hypothesis Testing:

Table 17: Hypothesis Testing * Sources: Questionnaire Survey

Liker Scale H4 H5 H6 H7 H8 H9 H10 H11

1= Strongly disagree 2 8 0 0 1 0 8 0

2=Disagree 0 13 3 4 6 3 12 2

3= Not Sure 4 7 6 4 7 12 5 6

4= Agree 18 5 17 19 13 14 7 19

5= Strongly agree 11 2 9 8 8 6 3 8

Total 141 87 137 136 128 128 90 138

Average 4.0 2.48 3.91 3.88 3.66 3.66 2.57 3.94

Standard Deviation .9710 1.275

.874 .687 1.27 .845 1.27

.7908

Z-test value 9.14 5.64

9.55 11.90 5.430 8.11 4.33

10.75

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4.7: Graphical Representation

4.7.1 Instrumentation:

Through face- to- face interview and structured questionnaire with 5 point likert scale

questions the survey process has been done within the required time frame. During that time I

have learned a few tricks and now I specialize by analyzing the things that other find

difficult. It had taken three months to fulfill this report.

4.5 Analysis and Interpretations:

Table -15

Showing gender wise classifications of Respondents

Sl. No Gender No. Of Respondents Percentage

1 Male 19 54

2 Female 16 46

Total 35 100

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Analysis:

The female Client’s represents 46 percent of the sample size while 54 percent of the

users are male.

Figure 5: Showing gender wise classifications of Respondents

Interpretation

Majority of the respondent Clients are men of Jamuna Bank Ltd and a minority are

women

Male Female Total

Percentage 54 46 100

No. Of Respondents 19 16 35

0

20

40

60

80

100

120

140

160

Respondents Gender Information

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Table no.16

Age wise classification of respondents

Sl. No Age (in Years) No. Of Respondents Percentage

1 20 – 25 6 18

2 26 – 30 15 42

3 31 – 35 8 22

4 36 – 40 4 12

5 Above 41 2 6

Total 35 100

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Analysis:

From the above table it is clear that the respondents were chosen from all the age groups.

There were 18% respondents from the age group ranging between 20-25 years; 42% of the

respondents between 26-30 years; 22% of the respondents between 31-35 years; 12% of the

respondents between 36-40 years; 6% of the respondents falling above the age group of 41

years. It is significant that the number of respondents in the age group of 20-30 years is

optimum.

Figure 6 : Showing the age wise classification of the respondents

Interpretation:

From the chart no.2 it is clear that age group ranging between 20 years to 40

years and above, the respondents is not divided equally. There was least number of people in

the category of above 41 which they may be thinking that bubble is not a major proble m.

While majority of respondents belong to the age group 26-30 think that it is a major problem.

20 – 2518%

26 – 3042%

31 – 3522%

36 – 4012%

Above 416%

No. Of Respondents

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4. HO: JBL doesn’t offer attractive deposit scheme compare to other banks.

HA: JBL offers attractive deposit scheme compare to other banks.

HO: μ = 2.5

HA: μ > 2.5

n = 35

Here x= 4.0

σ = .9710

Zcal= (x – μ)/ (σ/√n) = 9.14

At 5% level of significance, follows Z distribution Z0.05. = 1.645

Since Z cal> Z Tab, the null hypothesis is not acceptable. So at 5% level of significance, it can

be said that JBL offers attractive deposit scheme compare to other banks.

*------In 5 point scale the mean value is 2.5.

Figure 7: JBL offers attractive deposit scheme compare to other banks.

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5. HO: JBL doesn’t provide the highest interest rate in FDR as per the rules of Bangladesh

Bank.

HA: JBL provides the highest interest rate in FDR as per the rules of Bangladesh Bank.

HO: μ = 2.5

HA: μ > 2.5

n = 35

Here x= 2.48

σ = 1.275

Zcal= (x – μ)/ (σ/√n) = 5.64


Since Z cal>Z Tab, the null hypothesis is not accepted. So at 5% level of significance, it can be

said that JBL provides the highest interest rate in FDR as per the rules of Bangladesh

Bank.


Figure 8: JBL provides the highest interest rate in FDR as per the rules of Bangladesh

Bank.

6%

14%

14%37%

29%

66%

H5

Strongly Disagree Disagree Not Sure Agree Strongly agree

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6. HO By launching idea box JBL can’t get new idea from customer to develop their deposit

Scheme.

HA: By launching idea box JBL can get new idea from customer to develop their deposit

Scheme.

HO: μ = 2.5

HA: μ > 2.5

n = 35

Here x= 3.91

σ = .874

Zcal= (x – μ)/ (σ/√n) = 9.55



be said that By launching idea box JBL can get new idea from customer to develop their

deposit Scheme.


Figure 9 : By launching idea box JBL can get new idea from customer to develop their

deposit Scheme.

Strongly disagree

0% Disagree9%

Not sure17%

Agree48%

Strongly agree26%

H6

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7. Ho: JBL shouldn’t give more security to their customer deposits to attract their customer.

HA: JBL should give more security to their customer deposits to attract their customer. .

HO: μ = 2.5

HA: μ > 2.5

n = 35

Here x= 3.88

σ = .6866

Zcal= (x – μ)/ (σ/√n) = 11.90



be said that JBL should give more security to their customer deposits to attract their

customer.


Figure 10: JBL should give more security to their customer deposits to attract their

customer.

0%12%

11%

54%

23%

H7

Strongly disagree Disagree Not sure Agree Strongly agree

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8. Ho: JBL doesn’t provide the highly customer service to maintain its Deposit Scheme easy

and profitable for customer.

HA: JBL provide the highly customer service to maintain its Deposit Scheme easy and

profitable for customer.

HO: μ = 2.5

HA: μ > 2.5

n = 35

Here x= 3.66

σ = 1.27

Zcal= (x – μ)/ (σ/√n) = 5.430


Since Z cal> Z Tab, the null hypothesis is not acceptable. So at 5% level of significance, JBL

provide the highly customer service to maintain its Deposit Scheme easy and profitable

for customer.


Figure 11: JBL provide the highly customer service to maintain its Deposit Scheme easy


Strongly disagree

3%Disagree

17%

Not sure20%

Agree37%

Strongly agree23%

H8

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9. Ho: JBL doesn’t need less time rather than other bank to close or broke DPS before

maturity

HA: JBL need less time rather than other bank to close or broke DPS before maturity

HO: μ = 2.5 HA: μ > 2.5

n = 35 Here x= 3.66 σ = .845

Zcal= (x – μ)/ (σ/√n) = 8.11 At 5% level of significance, follows Z distribution Z0.05. = 1.645

Since Z cal> Z Tab, the null hypothesis is not acceptable. So at 5% level of significa nce, it

can be said that, JBL need less time rather than other bank to close or broke DPS

before maturity.


Figure 12: JBL need less time rather than other bank to close or broke DPS before

maturity.

0%

9%

34%

40%

17%

H9

Strongly disagree Disagree Not sure Agree Strongly agree

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10. Ho: Deposit doesn’t help to improve the bank strength to do banking business.

HA: Deposit helps to improve the bank strength to do banking business.

HO: μ = 2.5

HA: μ > 2.5 n = 35

Here x= 3.43 σ = 1.27 Zcal= (x – μ)/ (σ/√n) = 4.33


Since Z cal > Z Tab, the null hypothesis is not accepted. So at 5% level of significance, it can

be said that, Deposit helps to improve the bank strength to do banking business.


Figure 13: Deposit helps to improve the bank strength to do banking business.

Strongly Disagree

9%

Disagree20%

Not sure14% Agree

34%

Strongly agree23%

Other57%

H10

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11. Ho: JBL can’t promote their deposit products to the customer doorsteps which will

increase the number of customers.

HA: JBL can promote their deposit products to the customer doorsteps which will increase

the number of customers.

HO: μ = 2.5 HA: μ > 2.5 n = 35

Here x= 3.94 σ = .7908

Zcal= (x – μ)/ (σ/√n) = 10.75 At 5% level of significance, follows Z distribution Z0.05. = 1.645

Since Z cal > Z Tab, the null hypothesis is not acceptable. So at 5% level of significance, it

can be said that, JBL can promote their deposit products to the customer’s doorsteps

which will increase the number of customers.


Figure 14: JBL can promote their deposit products to the customer doorsteps which will


Strongly disagree

0%Disagree

6%Not sure

17%

Agree54%

Strongly agree23%

H11

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4.9 Findings:

1. JBL offers attractive deposit scheme compare to other banks. In this hypothesis 31%

of respondents are strongly agreed, 52% are agreed, 11% respondents are neither

agreed nor disagreed and 0% respondents are disagreed and 6% respondents are

strongly disagreed. (Hypothesis-4)

2. JBL provides the highest interest rate in FDR as per the rules of Bangladesh Bank.

29% of respondents are strongly agreed , 37% are agreed, 6% respondents are neither

agreed nor disagreed , 14% respondents are disagreed and 14% respondents are

strongly disagree. (Hypothesis-5)

3. By launching idea box JBL can get new idea from customer to develop their deposit

Scheme. In this hypothesis 26% of respondents are strongly agreed, 48% are agreed,

17% respondents are neither agreed nor disagreed, 9% respondents are disagreed and

0% respondents are strongly disagree. (Hypothesis-6)

4. JBL should give more security to their customer deposits to attract their customer. In

this hypothesis 23% of respondents are strongly agreed, 54% are agreed, 11%

respondents are neither agreed nor disagreed, 12% respondents a re disagreed and 0%

respondents are strongly disagree. (Hypothesis-7)

5. JBL provide the highly customer service to maintain its Deposit Scheme easy and

profitable for customer. In this hypothesis 23% of respondents are strongly agreed ,

37% are agreed, 20% respondents are neither agreed nor disagreed , 17% respondents

are disagreed and 3% respondents are strongly disagree. (Hypothesis-8)

6. JBL need less time rather than other bank to close or broke DPS before maturity. In

this hypothesis 17% of respondents are strongly agreed, 40% are agreed, 34%

respondents are neither agreed nor disagreed, 9% respondents are disagreed and 0%

respondents are strongly disagree. (Hypothesis-9)

7. Deposit helps to improve the bank strength to do banking business. In this hypothesis

23% of respondents are strongly agreed, 34% are agreed, 14% respondents are neither

agreed nor disagreed, 20% respondents are disagreed and 9% respondents are strongly

disagree. (Hypothesis-10)

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8. JBL can promote their deposit products to the customers’ doorsteps which will

increase the number of customers. In this hypothesis 23% of respondents are strongly

agreed, 54% are agreed, 17% respondents are neither agreed nor disagreed, 6%

respondents are disagreed and 0% respondents are strongly disagree. (Hypothesis-11)

4.10 Recommendations:

JBL Should offers more attractive deposit scheme compare to other banks.

JBL Should provides the highest interest rate in FDR as per the rules of Bangladesh

Bank.

Should launching idea box, JBL can get new idea from customer to develop their

deposit Scheme.

JBL should give more security to their customer deposits to attract their customer.

JBL should provide the highly customer service to maintain its Deposit Scheme easy


JBL should provide better service to their client to close or broke DPS before

maturity.

JBL should improve deposit scheme to increase the bank strength to do banking

business.

JBL should promote their deposit products to the customers’ doorsteps which will


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4.11 Conclusion

The popularity of banks is increasing day by day which leads to increase competition as well.

All the Commercial Banks are offering almost the same products and services and almost

same their operation system. But the ways they provide the services are different from each

other. So people choose their bank according to their satisfaction and need. And they will

prefer the bank of which service is easily accessible and understandable. One the other hand,

bank innovate new products and services to attract their desired customers. In short, JBL is

such a Commercial Bank which is rendering all commercial banking services to the

customers in addition to make available investment policies & SME finance to the millions of

needy people of the country. They believe in developing strong interpersonal relationship

with each other. As such, they are morally bound to provide high quality banking services

with the latest technology to obtain optimum return on shareholder's equity ensuring safety of

depositor's money and making all out efforts to introduce their innovative Islamic Banking

products to their existing and prospective customers. Banks always contribute towards the

economic development of a country. JBL compared with other banks is contributing more by

investing most of their funds in fruitful projects leading to increase in production in the field

of Export and Import Business. It is obvious that the right thinking of this bank including

establishing a successful network over the country and increasing resources, will be able to

play a considerable role in the portfolio of development of financing in a developing country

like ours.