deploying converged networks in hotels
TRANSCRIPT
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2007 European Member’s Meeting & Conference
08-10 October - Lausanne
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HTNG European Members’ Meeting & Conference 2007
Thought Leadership Program: Deploying Converged Networks in
Hotels
Bryan Steele Jireh-Tek Ltd (Moderator)Jeremy Ward JJW Hotels & ResortsNick Price Mandarin Oriental HotelsFraser Hickox Peninsula Hotels
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HTNG European Members’ Meeting & Conference 2007
The Market Direction
• Voice and data convergence• “Triple Play”
– VOD, HSIA and IP Telephony for the guest
• Infrastructure convergence– Wired and wireless– Business and guest applications on a
single Ethernet Infrastructure
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HTNG European Members’ Meeting & Conference 2007
HTNG’s IRT Group
• HTNG’s In Room Technology Group– Operating since 2005– 60+ members– Applications & Device Integration Team– Infrastructure Team– IP Telephony Team– In-Room Guest Controls Team– Media Content Team
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HTNG European Members’ Meeting & Conference 2007
Convergence: Some thought processes
Jeremy WardCIO, JJW Hotels and Resorts
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HTNG European Members’ Meeting & Conference 2007
Convergence
Future ?
CCTV
Back of House
Room Control
HSIA
IPTVVOD
Telephony
Wireless
ActiveComponents
Cabling
ConvergedIP
Network
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HTNG European Members’ Meeting & Conference 2007
Utopia
Future ?
Back of House
Room Control
HSIAIPTVVOD
Telephony
Wireless
ActiveComponents
Cabling
ConvergedIP
Network
InnovationCreating the USP
Reduced T.C.O.Accountability
Control
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HTNG European Members’ Meeting & Conference 2007
Examples
• Layer 1 – Physical– Cabling Choices
• Layers 2 and 3 – Data and Network– Active Component Decisions
• Layer 7 – Applications– Telephony Decisions
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HTNG European Members’ Meeting & Conference 2007
Layer 1
• Cabling Choices– Fiber - Backbone, To Room ?
• Multi Mode, Single Mode, Blown Fiber, Diverse Routes
– Copper – Horizontal, Vertical ?• CAT3, CAT5/5e, CAT6, CAT7
– Hybrid– New Build, Retro Fit– Procurement Strategy
• Manufacturer, Reseller, Warranty
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HTNG European Members’ Meeting & Conference 2007
Some of the Cabling Choices
Cabling
Fiber Copper Hybrid
BackboneBackbone To room
Multi-modeSingle-modeBlown Fiber
Diverse routes
Backbone To room To Room
CAT3, CAT5e, CAT6CAT7
Multi-mode Single-mode
Blown, Diverse routesCAT3, CAT5e, CAT6
CAT7
New Existing
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HTNG European Members’ Meeting & Conference 2007
Layers 2 and 3
• Active Component Decisions– Technical Requirements
• Layer 2/Layer 3 functionality, VOIP, IPTV, QOS, IGMP
– Procurement Strategy • Manufacturer, Retailer, Systems Integrator,
Tender
– Technical Design• VLANs, Routing, Security, Redundancy
– Support• Component Level, Port Level, Remote Access,
SLA’s
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HTNG European Members’ Meeting & Conference 2007
Active Component Decisions
Manufacturer
Reseller
Network DesignVLAN’s
RedundancyRouting
Integration to cabling
Configuration
Installation Hardware Support
Port Level Support
Tech RequirementsVOIP
VOD/IPTV/HSIA
Systems Integrator
Network DesignVLAN’s
RedundancyRouting
Integration to cabling
VOD/IPTV, HSIA, VOIPBOH, Remote Access
Security
Network Management
Support Integration
Installation
SLA’s
Tender Process?Lead timesAvailability
Support
Scope
SLA’s
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HTNG European Members’ Meeting & Conference 2007
Active Components
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HTNG European Members’ Meeting & Conference 2007
Layer 7
• Telephony– Solution
• VOIP, TDM, Hybrid, New/Existing PBX
– Procurement Strategy • Manufacturer, Retailer, Systems Integrator, Tender
– In Room• Handsets, SIP, 3rd Party, Wireless, DECT
– Integration• Call Logger, NMS, Voice Mail, PMS, LCS, UM, EM
– Support• Ports, Hardware, Software, SLA’s
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HTNG European Members’ Meeting & Conference 2007
Some Telephony Decisions
Telephony
Procurement Solution
Manufacturer
Reseller Systems Integrator
Tender Process
Support
Fully IP/ TDMIP Hybrid
Wireless
IP Dect
802.11x
Protocol SupportSIP/Native support
Handset choice
3rd Party Applications
Voice Mail Call logging PMS Interface LCS/UM Integration
Network BoundariesSupport
Integration/Innovation
Systems Integrator 3rd Party Applications
Manufacturer 3rd Party Wireless Network
Ports Hardware
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HTNG European Members’ Meeting & Conference 2007
A couple of Key Issues facing Vendors
• They know their product very well• They know some products quite well• They know a little about a few products• They know nothing about the rest• Who owns the network?• Who manages the network?• Who supports the network?
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HTNG European Members’ Meeting & Conference 2007
A few Key Issues facing Hoteliers
• Nobody does it all…• Co-ordination and definition of the role of
each vendor is crucial• Avoid the “blame” culture, “one throat to
choke”• Cost justification – selling the ROI• The solutions can change faster than the
decision making process• Innovating and creating the USP (Wow Factor)• Believing the hype, be diligent
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HTNG European Members’ Meeting & Conference 2007
Some Real-World Experience
Nick PriceCIO/CTO, Mandarin Oriental Hotel Group
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HTNG European Members’ Meeting & Conference 2007
MO Miami (2000)
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HTNG European Members’ Meeting & Conference 2007
CCTV
FTG TV
AdminData
Shared IP Network
POS
BMSPhone
HSIA
MO Miami (2000)
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HTNG European Members’ Meeting & Conference 2007
MO Miami (2000)
• Non-converged LAN for PMS and BoH apps• Application specific networks with
incompatible cable types• Pros:
– Simple to manage– Highly resilient due to separation of networks
and applications
• Cons:– Difficult to expand coverage or add services– Low bandwidth/dumb RS-232 interfaces– At the mercy of cellular carriers for coverage
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HTNG European Members’ Meeting & Conference 2007
MO New York (2003)
CCTV
FTG TV
AdminData
Phone
HSIA
Shared IP Network
VoD
DAS
Mobile
POSBMS
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HTNG European Members’ Meeting & Conference 2007
MO New York (2003)
• Converged network w/POS, DVOD, Guest Internet and Telephony
• DAS for cell coverage, WiFi, Trunk radio• Pros:
– Improved DVOD and phone quality due to IP– Service delivery everywhere, on demand– Rich XML-based interfaces
• Cons:– Higher CAPEX due to need for high resilience– Active network management required and
internal expertise insufficient
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HTNG European Members’ Meeting & Conference 2007
MO Hong Kong (2006)
CCTV
FTG TV
AdminData
Phone
Guest IP Network
DAS
Mobile
POSBMS
HSIA
VoD
FTG TV
Admin IP NetworkFirewall
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HTNG European Members’ Meeting & Conference 2007
MO Hong Kong (2006)
• IPTV added to the converged network• Separate, securely interconnected admin
and guest networks• Pros:
– Perfect TV signal in every room– Mandarin specific HD virtual channels– Network management simplified and security
concerns reduced
• Cons:– CAPEX increased due to need for two resilient
networks and increased vertical cabling
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HTNG European Members’ Meeting & Conference 2007
MO Las Vegas (2009)
CCTV
FTG TV
AdminData
Phone
HSIA
Shared IP Network
VoD
DAS
Mobile
POS
BMS
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HTNG European Members’ Meeting & Conference 2007
MO Las Vegas (2009)
• CCTV added to the converged network• Single network managed by MGM NOC across
CityCenter campus• In-room switch in every room• Zigbee based wireless room controls• Pros:
– Services shared across CityCenter– Less cable to the room and in the room– High bandwidth per room gives future flexibility
• Cons:– Requires active management by experts
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HTNG European Members’ Meeting & Conference 2007
MO Hong Kong (2006)
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HTNG European Members’ Meeting & Conference 2007
MO Las Vegas (2009)
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HTNG European Members’ Meeting & Conference 2007
The Peninsula Tokyo Experience
Fraser HickoxGM Research & Technology
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HTNG European Members’ Meeting & Conference 2007
• Almost there but not quite there• Telephony broadband and wifi now
converged• The IP TV network stands on its own• Shanghai will hopefully make the
quantum leap
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HTNG European Members’ Meeting & Conference 2007
The Future
• Television without Borders challenging the VOD operators
• Enter Sling Media and Location Free• Sling hotels – now a reality, bandwidth on
demand• Major TV Networks now competing• The EchoStar factor• Narrow casting the next phenomena
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HTNG European Members’ Meeting & Conference 2007
• New Appliances in the Guest Room• Shorter evolving life cycles will result in
constant change- what has the legs to last.• Internet shift from PC function centric to
appliance centric• OLED TV, paper thin much sharper resolution
but size does matter• Surface computing as an entertainment media• Stimulating other senses – the Sony
development • Reinventing payment per service