© 2018 TM Forum | 1

Adam O’Keeffe – Head of OSS Transformation, Three UK

Mounir Ladki – President and CTO – MYCOM OSI

Deploying and Assuring the world’s first telco cloud

© 2018 TM Forum | 2

• Three UK Transformation Drivers

• MYCOM OSI Value Delivered to Three UK

• Transforming Service Assurance

Agenda

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Three UK - Challenger Brand

2017Charging extra

for 4G sucks.

We don’t.

2014Go roam.

2017

Mobile broadband.

2007The UK’s first

3G network.

2003The One Plan.

2010

Freeing our customers to use their phones

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Three UK: Key Figures

310call minutes on

average for Three(per customer, per month)

Average Three customer

data usage per month

6.9GB

per person

310 3.5xmore data than

the industryaverage

Three customers use

99%Population

coverage

AYCEdata

Letting our customers do more

10mcustomers

Average customer data usage

6.8GB

(per customer, per month)

NPSHighest of any MNO

+19

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The Challenge

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The Technology Transformation

Key objectives:

• Faster time to market (capacity & features)

• Enablement of new services & revenue models

• Improved customer experience (network resilience)

• 5G Ready

• Reduced TCO

RAN

Sites

TXN

Transmission

CORE

TelcoCloud

Virtual Core &IP Network

IT

PrivateCloud

PublicCloud

Latency CriticalIT Applications

Non-Latency CriticalIT Applications

eNodeB

OSS (SA, SM, CEM, RAN)

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The shifts Three UK are making

Technology Shifts Ways of Working Shifts

Achieved through the technology transformation

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Three UK Telco Cloud Transformation Drivers

Migrate to Telco Cloud

Cost Efficient

2Tbps Capacity for 20 million subscribers

5G Ready

Migrate to virtual infrastructure in the cloud

Become the UK’s best loved

brand

Double current market leading NPS of +19

By 2021 be the best loved brand by customers

and people

Increase Agility

Faster Roll-out of services and technology

Reduce Time To Market to weeks from months

Explore new service and revenue models

Automate 80% of changes implemented

Deliver the best customer

experience

Most Reliable Network

Competitive Speed and Coverage

Reduced Costs through Telco Cloud

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OSS Transformation Outcomes

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SimplificationSingle end to end solution for RAN, CORE and IT

Integrated Fault, Performance and Service management

Support physical, hybrid and cloud networks

Out of box root cause analysis and dashboards

Service OrientedCombined view of service and network for service and customer experience

End to end Service impact analysis correlated with alarms and reports

End to end service dashboards

Automation& AnalyticsEnd to end change aware automated analysis and ticketing

Assurance driven closed loop automation

Migrate from Reactive to Predictive Analytics

Service Assurance Transformation Goals

© 2018 TM Forum | 11

• Three UK Transformation Drivers

• MYCOM OSI Value Delivered to Three UK

• Transforming Service Assurance

Agenda

© 2018 TM Forum | 12

MYCOM OSI solutions for Three UK

Integrated end to end visibility of fault, performance and service quality

Multi-domain and across all technologies of hybrid networks – telco and IT

Unified Real Time Topology and inventory discovery and onboarding

Pre-built automated content

Deployed in public cloud (AWS)

Simplification

Customer-centric analysis utilizing multiple data sources

Service Impact analysys for core and OTT application

Dynamic service modelling supports on-demand digital services

Service Oriented

Workflow automation of analysis, processes and ticket

generation

End to end correlation with corrective action automation

Predictive Analytics for pre-emptive action and

maintenance

Zero touch closed loop automation and orchestration

Analytics & Automation

© 2018 TM Forum | 13

• Three UK Transformation Drivers

• MYCOM OSI Value Delivered to Three UK

• Transforming Service Assurance

Agenda

© 2018 TM Forum | 14

Mounir Ladki, President and CTO, MYCOM OSI

Transforming Service Assurance

© 2018 TM Forum | 15

The Rise of the Digital Telco

Digital

Service

ProviderAutomated Operations

Automated, Flexible, Cost Efficient

Digital Engagement

Customer Focused

Digital Service Ecosystem

Diverse

Telco Cloud

Flexible, cost effective

Self

Care

Real time

On demand

Personalized

Automated

Intelligent

Analytics & Data

Driven

DevOps

ProcessesSimplified

Multi

Channel

Digital

Cloud

OptimizedDistributed

IoTJoint OfferingsGlobalNew

Business

Models

Connected

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Telco Cloud Challenges

• Commodity HW

• Network dynamically and continuously orchestrated

(re-configured) in the cloud

• Real-time, on-demand digital operations

• Open (fragmented?) VNF, MANO, SDN-C, ..

• Multitude of Standards bodies

• Open Source will be part of Telco Cloud

• Management of Hybrid Networks for 10+ years

• Architecture for Monetization: Big Data, IoT, SLAs

Fragmentation, complexity, open standards

Risks around:

Visibility, Performance, QoS,

Customer Experience,

Monetization, Network Economics

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Key characteristics

• CLOUD NATIVE platform (scale, HA,..)

• Orchestrable in Cloud (Containers, DevOps, APIs)

• Multi-year subscription model

• Integrated SA (PM, FM, SQM) with unified CMDB

• Support of Digital services and Hybrid networks

• Correlation of NFVi, VIM, VNF and NFV-O

• Closed loop assurance automation (ZOOM)

• Predictive operations with analytics/AI/ML• Integration with Service Lifecycle Orchestration

• Contribute to Smart Data Lake

• 5G-ready (network slice assurance, etc.)

• Integration with Open Source (OSM, ONAP,..)

MYCOM OSI EAA Next Generation Service Assurance

A Centralized Digital Brain fed by Big Data

that automatically assures delivery of Digital

Services on the hybrid Telco Cloud network

Zero Touch Integrated Service Assurance Orchestration for the Telco Cloud

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MYCOM OSI EAA Architecture

Infrastructure-agnostic Bare Metal, Private & Public cloud (Containers & Hypervisors)

Compute Resources Storage ResourcesNetwork ResourcesIaaS

Quality Manager

Problem Manager

GIS AutomationTopology Analyzer

Unified Network Inventory & Topology / Service Designer

Profiler

EAAApps

PrOptima™PerformanceManagement

NetExpert™ Fault Management

ProAssure™ Service Quality Management

ProActor™ Automation

ProInsight™ Analytics

SaaS

Container Orchestration & Cluster Management

SoftwareDefined Storage

NoSQLDatabases

Common Services (Monitoring & Security)

Big Data Framework (Data Lakes, Streaming & Smart Data)

Ingestion Framework (Real Time Events & Telemetry)

EAACloudNative

Platform

PaaS

DevOps Processes (Automation, CI, CD)

APIs (TM Forum, ETSI, TOSCA, REST)

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Benefits of Digital Service Assurance

Improve Customer Experience

Proactive issue resolution

Reduce MTTR of iidentified ssues

Migrate to customer and service centric proactive assurance

SLA monetization and enforcement

Increase Operational Efficiency

Automate up to 95% of NetOps through closed loop

automation

Architecture agnostic open ecosystem reduces

integration complexity and cost

Autonomic and self learning using AI

Increase Agility

Automate Onboarding of Inventory, Topology and Service Catalogs

Assure on demand digital networks and services

Assure E2E IoT services and act as MSP for other industry

verticals (multi $B growth opportunity)

Cost Reduction

Single Solution with E2E visibility reduces costs by 50%

DevOps reduces implementation time by 75%

Predictable OPEX cost models vs “pay as you grow” models

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Subscription-based Business Model

Subscription Key Benefits:Fixed, predictable costs

Simple, Rapid Deployment

Reduce Entry Costs

Always at the latest version

Reliability and High Availability

Minimise CAPEX and OPEX

Lower TCO

*- based on multiple T1 CSP engagements including technology enhancements, S&M costs, upgrades and efficiency gains through automation

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Year 1 Year 2 Year 3 Year 4 Year 5

Subscription vs Traditional Business Model Cumulative Savings*

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Thank You