depika phd. final thesis -...
TRANSCRIPT
Bibliography
i
BIBLIOGRAPHY
Aggarwal, P.K. (1995); Motivation and Indian Bureaucracy; New Delhi: MD
Publication Pvt. Ltd.
Adler, Sue, Jenny Laney, and Mary Packer. Managing Women: Feminism and
Power in Educational Management. Open Univ. Press, 1993.
Argyris C and Schon, Donald, Fiol, Lyles, Dodgson, Huber, Organizational
Learning
Angelo, T.A., and Cross, K.P. "Classroom Assessment Techniques. A Handbook
for College Teachers. 2nd Edition." San Francisco, CA: Jossey-Bass, 1993
Argyris, C. & Schon, D.A. (1978); Organizational Learning: A Theory of Action
Perspective. Reading, MA Addison -Wesley.
Argyris, C. (1994), Good Communication that Blocks Learning, Harvard
Business Review, 72 (July/August)
Argyris, C. (1997), Double Loop Learning in Organizations, Harvard Business
Review, Sep- Oct
Argyris, C. (1999), On Organizational Learning, 2nd ed; Blackwell Oxford
Ashkanasy, N M, P M Celeste, and M F Peterson, Handbook of Organizational
Culture and Climate. Delhi: Sage.
Aly, N., Akpovi, J. (2001), "Total quality management in California public higher
education", Quality Assurance in Education, Vol. 9 No.3, pp.127-31.
Athiyaman, A. (1997), "Linking student satisfaction and service quality
perceptions: the case of university education", European Journal of Marketing,
Vol. 31 No.7, pp.528-40.
Bibliography
ii
Beaver, W. (1994), "Is TQM appropriate for the classroom?", College Teaching,
Vol. 42 No.3, pp.111-4.
Biazzo, S., Bernardi, G. (2003), "Process management practices and quality
systems standards: risks and opportunities of the new ISO 9001 certification",
Business Process Management Journal, Vol. 9 No.2, pp.149-69.
Borahan, N.G., Ziarati, R. (2002), "Developing quality criteria for application in
the higher education sector in Turkey", Total Quality Management, Vol. 13 No.7,
pp.913-26.
Browne, B., Kaldenberg, D., Browne, W., Brown, D. (1998), "Student as
customers: factors affecting satisfaction and assessments of institutional quality",
Journal of Marketing for Higher Education, Vol. 8 No.3, pp.1-14.
Basu . A.N. , “ Education in Modern India “ Calcutta, orient Book Co . 1947.
Bandura A : Social Foundation of Thought and action : A social cognitive view,
Englewood, Cliffs, N.J., Prentice – Hall, 1986.
Bhatnagar & Aggarwal “ Educational Administration “ by R . Lal Book Depot ,
Meerut , 2000
Barbara, C. J. (1992). Exploring Complex Organizations: A Cultural Perspective;
New Delhi: Sage.
Barett, R. (1997), "Liberating the Corporate Soul", HR Focus, Vol. 74 No.1
Beck, B.E.F. & Moore, L.F. (1985); Linking Host Culture to Organizational
Variables; In P.J. Frost et.al (eds.) Organizational Culture, Beverly Hills: Sage
Bibliography
iii
Beyer J.M. and Trice H.M., "How an Organizations Rites Reveal its Culture,
"Organizational Dynamics 16(1987) 5:24
Bierema, L. (1996). Research as development: evaluating a learning organization
implementation, research paper. Michigan State University
Boekaerts, M. and Simons, P.R.J. (1993), Leren en Instructie, Psychologie van de
Leerling en Het Leerproces (Learning and Instruction: Psychology of the learner
and the Learning Process) Dekker & Van de Vegt. Assen.
Bomers, G.B.J. (1989) De Lerende Organisatie, (The Learning Organization)
Rede gehouden academiscn jaar, universiteit voor bedrijfskunde, Nijenhode
Brookfield, S. and Preskill, S. "Talking Democratically"; San Francisco: Jossey-
Bass
Brown Andrew D. (1995). Organizational Culture: The Linkages Between
Culture and Business Management: Financial Times Management.
Burgoyne, J. (1992), "Creating a Learning Organization," Royal Society of Arts
Journal, April
Burgoyne, J. (1995), "Feeding Minds to Grow the Business", People
Management, Vol. 1 No.19
Burnes, B., Cooper, C, West, P. (2003), Organizational Learning: the new
management paradigm?; Management Decision Vol.41 No. 5
Burns, T. and G.M. Stalker, (1961), Management of Innovation; London:
Tavistock Publication.
Bibliography
iv
Baugher, K(1992). "LEARN: The Student Quality Team Process for Improving
Teaching and Learning." Birmingham, AL: Samford University
Chaffee, Ellen, E. and Sherr, Lawrence(1992),”A Quality Transforming
Postsecondary Education ASHE-ERIC Higher Education Report No. 3.
Washington DC: Association for the Study of Higher Education.
Chan, K.Y., Kam, J., Neailey, K., Ip, W.H. (2002), "How IMS can achieve ISO
9001:2000 certification", The TQM Magazine, Vol. 14 No.6, pp.345-9.
Chow-Chua, C., Goh, M., Wan, T.B. (2003), "Does ISO 9000 certification
improve business performance?", International Journal of Quality & Reliability
Management, Vol. 20 No.8, pp.936-53.
Churchill, G.A. (1979), "A paradigm for developing better measures for
marketing constructs", Journal of Marketing Research, Vol. 16 pp.64-73.
Cox, J., Dale, B.G. (2001), "Service quality and e-commerce: an exploratory
analysis", Managing Service Quality, Vol. 11 No.2, pp.121-31.
Coady, S., Hair, B., and Spanbauer, S.J. ( 1994. (ED 375 906), "Total Quality
Management in the Community College: Concept, Application, Implementation--
Lessons Learned." Columbus, OH: National Alliance of Community and
Technical Colleges,
Clark, Veve, Shirley Nelson Garner, Margaret Higonnet, and Ketu H. Katrak, ed.
Anti-Feminism in the Academy. 1996.
C. Argyrols, Intervention Theory and Method: A Behavioral Science View
(Reading Mass.: Addison-Wesley, 1970)
Cyr, Dianne and Blaize Horner Reich, ed. Scaling the Ivory Tower: Stories from
Women in Business School Faculties. 1996.
Bibliography
v
Cameron Kim S. & Quinn Robert E, diagnosing & Changing Organisational
Culture, Addison Wesley, USA, 1999
Case, S. (1948), The Proper Study of Mankind, Harper & Row, New York.
Champoux E. Joseph, Organizational Culture, Organizational Behaviour:
Essential Tenets for a New Millenium, Team Spirit (India) Pvt. Ltd.2001
Chandler, A. D. (1977), The Visible Hand: The Managerial Revolution in
American Business. Cambridge: Harvard University Press.
Chandler, A.D. (1962), Strategy and Structure; Boston: MIT Press.
Choo, Chun Wei. (1994); Perception and Use of Information Sources in
Environmental Scanning; Library & Information Science Research 16, no. 1
Choo, Chun Wei. (1995). Information Management for an Intelligent
Organization: The Art of Environmental Scanning. Medford, NJ: Learned
Information
Clegg Hardy and Nord; Handbook of Organizational Studies; London: sage.
Coffey, R.E., Cook, C.W. and Hunsaker, P.L. (1994), Management and
Organizational Behaviour, Irwin, Burr Ridge, IL
Cohen Michael D. and Lee S. Sproull. (1995); Organizational Learning; New
Delhi: Sage.
Cook W. Curtis, Phillip L. Hunsaker, Management of Organizational Behaviour
McGraw Hill Irwin, 2001
Bibliography
vi
Coopey, J. (1996), "Learning to trust and trusting to learn: forum theatre or court
jester?' Conference paper, Organizational Learning symposium, Lancaster
University, September 1-3
Cranier Stuart, (1997); Key Management Ideas; New Delhi: Macmillan.
Cummings, eds. Research in Organizational Behaviour; Greenwich, Connecticut:
JAI Press; Vol 2
Deats, Sara Munson and Lagretta Tallent Lenker, ed. Gender and Academe:
Feminist Pedagogy and Politics. Rowman and Littlefield, 1994.
Davis, S.M. (1984), Managing Corporate Culture, Ballinger, Cambridge, M.A.
Deal, T.E. & Kennedy, A.A. (1982). Corporate Cultures: The Rites and Rituals of
Corporate life. Readings, MA: Adission-Wesley.
Denison, D.R. (1990), Corporate Culture and Organizational Effectiveness; New
York: John Wiley and Sons.
Denison, Daniel (1989), Corporate Culture & Organizational Effectiveness, John
Wiley, New York
Denton John, (1999); Organizational Learning and Effectiveness: Routledge.
Deshpande, R. and Webster, F.E. Jr. (1989), "Organizational Culture and
Marketing: Defining the Research Agenda". Journal of Marketing, Vol 53
DiBella. A. and Nevis, E. (1998); How Organizations Learn. San Francisco:
Jossey-Bass.
Doherty G, 1994,Developing quality systems in education, London, Routledge
Improving Student Learning, Jenkins L, 1997, ASQC Quality Press
Bibliography
vii
Dixon, N. (1994), The Organizational Learning Cycle: How We Learn
Collectively, Mc Graw- Hill, Madinhead
Dodgson, M. 1993. Organizational Learning: A Review of Some Literatures;
Organization Studies, 14/3
DeShields, O.W. Jr, Kara, A., Kaynak, E. (2005), "Determinants of business
student satisfaction and retention in higher education: applying Herzberg's two
factor theory", The International Journal of Educational Management, Vol. 19
No.2, pp.128-39.
Detert, J.R., Schroeder, R.G., Cudeck, R. (2003), "The measurement of quality
management culture in schools: development and validation of the SQMCS",
Journal of Operations Management, Vol. 21 pp.307-28.
Ebrahimpour, M. (1985), "An examination of quality management in Japan:
implications for management in the United States", Journal of Operations
Management, Vol. 5 No.4, pp.419-31.
Elmuti, D., Kathawala, Y., Manippallil, M. (1996), "Are total quality management
programmes in higher education worth the effort?", International Journal of
Quality & Reliability Management, Vol. 13 No.6, pp.29-44.
Eriksen, S.D. (1995), "TQM and the transformation from an elite to a mass
system of higher education in the UK", Quality Assurance in Education, Vol. 3
No.1, pp.14-29.
Easterby-Smith, M. (1997), "Disciplines of Organizational Learning:
Contributions and Critiques", Human Relations, Vol. 50 No. 9.
Bibliography
viii
Easterby-Smith, M., Burgoyne, J. and Araujo, L. (eds.) (1999), Organizational
Learning and the Learning Organization, London: Sage.
Elsmore Peter J.A. (2001). Organizational Culture: Organizational Change? :
Ashgate Publishing Company.
Findlay, P., Alan M. Abigail M., Paul T. (2000), " Labouring to Learn":
Organizational Learning and mutual gains. Employee Relations 22
F. Fried Lander and L.D. Brown, “Organization Developments.” Annual Review
of Psychology 25(1974): 313-41
Fiol, M.C. and Lyles, M.A. (1985), Organizational Learning, Academy of
Management Review, Vol. 10 No.4
Furman, M. and Pascarella, P. (1990), "Achieving purpose driven innovation",
Industry Week, No.239, 19 March
Garg, P.K. and Parekh, I.J. (1989); Transience and Transitions in Organisations:
Corporate Culture of India. Vol. 1, Ahmedabad: ISISD.
Garratt, B. (1995), "The Learning Organization: An Old Idea that has come of
age", People Management, Vol. 1No.19
Gibson, Ken. 1992. (ED 354 053), "Communicating with Faculty Using a
Diagnostic Performance Appraisal Process." Overland Park, KS: Johnson County
Community College
Gotzamani, K.D., Tsiotras, G.D. (2002), "The true motives behind ISO 9000
certification: their effect on the overall certification benefits and long term
contribution towards TQM", International Journal of Quality & Reliability
Management, Vol. 19 No.2, pp.151-69.
Bibliography
ix
Garvan, D.A. (1993) "Building a Learning Organization", Harvard Business
Review, July-August.
Gary P. Schneider and James T. Perry, Electronic Commerce (Cambridge, MA:
Course Technology, 2000)
Geppert Mike (2001). Beyond Learning Organization: Oaths of Organizational
Learning in the East German Context: Ashgate Publishing Company.
Greenberg Jerald, Robert A. Baron, "Organizational Culture, Creativity and
innovation. Behaviour in Organization, Pushp Pin Services
Greg Richards "Organizational Learning in the Public Sector: From Theory to
Practice," Optimum 25, no.3 (December 22, 1994)
Gudz, A. N., /ofin_\ Implementing the sustainable development policy at the
University of British Columbia An analysis or the implications for Organizational
Learning, International Journal of Sustainability in Higher Education 5
Gundtry, J. and Metes, G. (1996); Team knowledge management: a computer-
mediated approach. http//www.knowab.co.uk/wbwteam.html
Glazer, Judith S., Estela M. Bensimon, and Barbara K. Townsend. Women in
Higher Education: A Feminist Perspective. 1993.
Gore, Jennifer. The Struggle for Pedagogies: Critical and Feminst Discourses as
Regimes of Truth. Routledge, 1993.
Gupta S.P., Statistical Methods, Sultan Chand & Co., 1982, New Delhi.
Harris D.M. and R.L. De Simone, Human Resource Development
Henry S R, Kao, Durganand Sinha, Ng-Sek-Hong; (1995); Effective
Organisations and Social Values; Sage
Bibliography
x
Hildebrandt, S., Kristensen, K., Kanji, G. and Dahigaard, J.J. (1991), "Quality
Culture and Total Quality Management, Vol. 20 No.1
Hofstede, G. (1980), Cultures Consequences, sage, Beverly Hills, CA.
Huber, G.P. (1991), "Organizational Learning: the contributing processes and the
literatures", Organizational Science, February
Heverly, Mary Ann. "Applying Total Quality to the Teaching/Learning Process."
Paper presented at the 34th Annual Forum of the Association for Institutional
Research, May 29-June 1, 1994, New Orleans, LA. (ED 373 847)
J.C.Aggarwal “ Educational Research “ by Arya Book Depot , Karol Bagh , New
Delhi , edition 2002.
J.M. Beyer and H.M. Trice, "How an Organizations Rites Reveal its Culture,
"Organizational Dynamics 16(1987) 5:24
Jackson, S., Hinchliffe, S., (1999) "Improving Organizational Culture through
innovative development programmes, International Journal of Health Care
Quality assurance, Vol 12 No. 4
Jakupee Viktor, John Garrick (2001). Flexible Learning, Human Resource &
Organizational Development: Putting Theory of Work: Routledge 1st edition.
Jayaraman N, 1990, Sociology of Education in India, Jaipur: Rawat Publications
John W. Slocum Jr., Michael Mcgill, and David T. Lei, "The New Learning
Strategy: Anytime, Anything, Anywhere, "Organizational Dynamics 23, no.2
(September 22, 1994)
Bibliography
xi
Johnson, M.M., (1996), "Finding creativity in a technical organization", Research
Technology Management, Vol. 3 a No. 5
Judge, W.Q., Fryxell, G.E. and Dooley, R.S. (1997), "The new task of R&D
management: creating goal directed communities for innovation", California
Management Review, Vol. 39 No.3
Jaraiedi, M., Ritz, D. (1994), "Total quality management applied to engineering
education", Quality Assurance in Education, Vol. 2 No.1, pp.32-40.
Joseph, M., McClure, C., Joseph, B. (1999), "Service quality in the banking
sector: the impact of technology on service delivery", International Journal of
Bank Marketing, Vol. 17 No.4, pp.182-91.
Kanji, G.K., Tambi, A.M.B.A., Wallace, W. (1999), "A comparative study of
quality practices in higher education institutions in the US and Malaysia", Total
Quality Management, Vol. 10 No.3, pp.357-71.
Karapetrovic, S., Willborn, W. (1999), "Holonic model for a quality system in
academia", International Journal of Quality & Reliability Management, Vol. 16
No.5, pp.457-84.
Kartha, C.P. (2004), "A comparison of ISO 9000:2000 quality system standards,
QS 9000, ISO/TS 16949 and Baldrige criteria", The TQM Magazine, Vol. 16
No.5, pp.331-40.
Kao et al, Management and Cultural Values; New Delhi: Sage.
Kees -van- dec -Heijden (2002). The sixth sense: Accelerating Organizational
Learning with Scenarios: John Wiley & Sons.
Bibliography
xii
Kerr, J., and J. W. Slocum Jr. 1987; "Managing Corporate Culture through
Reward Systems." Academy of Management Executive 1
Kezar, A. (2001). Understanding and Facilitating Organisational Change in the
21st century: Recent Research and Conceptualizations. Research-based Principles
of Change; ASHE-ERIC Higher Education Report 28 (4)
Kim, P.S., Pindur, W. and Reynolds, K. (1995), "Creating a new Organizational
Culture: The Key of Total Quality Management in the Public Sector, International
Journal of Public sector", International Journal of Public administration, Vol. 18
No.4
Knight, P. (2002); A Systemic Approach to Professional Development: Learning
as Practice. Teaching and Teacher Education 18
Knights, D. and Willmott, H. (1987), "Organizational Culture as Management
Strategy: A Critique and Illustration from the Financial Service Industry",
International studies of Management and Organization, Vol.17 No.3
Kohli, ArK. and Taworski, B.J. (1990), Market Orientation: The Construct
Research Propositions, and Managerial Implications". Journal of Marketing; Vol.
54, April
Kroeber, A.L. & Kluckhohn, C.K. (1952), Culture: A critical review of concepts
and definitions, Cambridge.
Kumar, C.R. (2000). Strategies for Leadership Excellence; Indian Management,
Vol. 39, No. 10
Legge, K. (1994), "Managing Culture: Fact or Fiction", in Sisson, K. (Ed.),
Personnel Management: A Comprehensive Guide to Theory and Practice and
Britain, Blackwell, Oxford
Bibliography
xiii
Lather, Patti. Getting Smart: Feminist Research and Pedagogy within/in the
Postmodern. Routledge, 1991.
Luke, Carmen, ed. Feminisms and Pedagogies of Everyday Life. SUNY Press,
1996.
Levinson H. and Rosenthal S., CEO: Corporate Leadership in Action; New York.
Basic Books, 1984
Licata, C.M., and Andrews, H.A. "The Status of Tenured Faculty Evaluation in
the Community College." Community College Review, 18(3),1990, 42-50
Levitt, B. and March, J. (1988); Organizational Learning; Annual Review of
Sociology, 14
Lipp, W (1979) as quoted by Sackmann Sonja A. in Cultural knowledge in
organisations, Sage Publication, California, 1991
Lowry, CM. (1989). Supporting and Facilitating Self-directed Learning;
Columbus, OH: ERIC Clearinghouse on Adult, Career and Vocational Education
Lundy, O. and Cowling, a. (1996), Strategic Human Resource Management,
Routledge, London.
Lagrosen, S., Seyyed-Hashemi, R., Leitner, M. (2004), "Examination of the
dimensions of quality in higher education", Quality Assurance in Education, Vol.
12 No.2, pp.61-9.
Lau, J., Landry, S., Chan, C. (1999), "Implementation of ISO 9000 and
implications for TQM: a survey of Hong Kong companies", Proceedings of the
Fourth International Conference on ISO 9000 and TQM, Hong Kong Baptist
University, Hong Kong, pp.123-9.
Bibliography
xiv
Lomas, L. (2004), "Embedding quality: the challenges for higher education",
Quality Assurance in Education, Vol. 12 No.4, pp.157-65.
Magd, H., Curry, A. (2003), "ISO 9000 and TQM: are they complementary or
contradictory to each other?", The TQM Magazine, Vol. 15 No.4, pp.244-56.
Martinez-Lorente, A.R., Martinez-Costa, M. (2004), "ISO 9000 and TQM:
substitutes or complementaries? An empirical study in industrial companies",
International Journal of Quality & Reliability Management, Vol. 21 No.3, pp.260-
76.
Marzo-Navarro, M., Pedraja-Iglesias, M., Rivera-Torres, M.P. (2005),
"Measuring customer satisfaction in summer courses", Quality Assurance in
Education, Vol. 13 No.1, pp.53-65.
Mergen, E., Grant, D., Widrick, S. (2000), "Quality management applied to
higher education", Total Quality Management, Vol. 11 pp.345-52.
Milakovich, M.E. (1995), Improving Service Quality, St Lucie Press, Delray
Beach, FI.
Malinowski B. (1949), A Scientific Theory of Culture, Chapel Hill, University of
North Caroline Press.
Marquardt, M. J, (1996). Building the Learning Organization. McGraw-Hill, New
York.
Marsick, V. and Neaman, P. (1996). Individuals Who Learn Create Organizations
that Learn. New Directions for Adult Learning and Continuing Education, Winter
Bibliography
xv
Martin, E.C (2000), " Die invloed van organisasiekvltuur op kreatiwiteit en
innovasie in n universiteitbiblioteek/ The influence of Organizational Culture on
Creativity and Innovation in a University Library ", M/nf dissertation, University
of South Africa, Pretoria.
Martin, J. (1992). Cultures in Organization: Three Perspectives; Oxford: Oxford
University Press.
Martin, J. and P. Frost; (1996); The Organizational Culture War Games: A
Struggle for Intellectual Dominance'. In Clegg Hardy and Nord (eds.); Handbook
Of organizational Studies; London: Sage
Martins, E.C. and Teblanche, F. (2003), Building Organizational Culture that
stimulates creativity and innovation, European Journal of Innovation
Management, Vol 6 No.1
Mason, R.M. 1993. Strategic information systems: Use of information technology
in a learning organization; Proceedings of the Twenty-Sixth Hawaii International
Conference on System Sciences '93, CA: IEEE Press
Matlay H. (2000) Organizational Learning in Small Learning Organizations,
Education + Training 42
McAdam, R., Claire L, Richard, H. (1998), The Links between Organizational
Learning and Total Quality: A Critical review, Journal of European Industrial
Training 22:2
Morvondo, Farrell, M. (2003), Cultural Orientation: Its Relationship with Market
Orientation Innovation and Organizational Performance, Management Decision,
Vol 41: 3
Bibliography
xvi
Murray, P. (2002), Cycles of Organizational Learning: a conceptual approach,
Management Decision 40:3
Malcom Baldrige Education criteria for performance ecellence,1999, NIST ,
Gaithesburg.
Murray, P. Donegan, K. (2003) Linkages between firm competencies and
Organizational Learning, The Learning Organization, 10
Narver, J.C. and Slater, S.F. (1990), "The Effect of Market Orientation on
Business Profitability", Journal of Marketing, Vol. 54
Needham, Robbie Lee, Staas, Susanna B., and Zilinsky, Callie.( July 19-22, 1992,
Chicago, IL. (ED 348 107), "Process Improvement Teams a TQM Strategy for
Improving Community College Systems." Paper presented at the 4th Annual
International Leadership 2000 Conference of the League for Innovation in the
Community College
Narullah , S and Naik , J.P ; “ History of Education in India “, Bombay , Mac .
Millan , 1951
Nelson L. Debra, James Campbell Quick, Organizational Culture, Organizational
Behaviour: Foundation, Relatives and Challenges: 532-561; South Western
College Learning.
Nevis, E.C, Di Bella, A.J., & Gould, J.M. (1995). Understanding Organizations as
Learning Systems. Sloan Management Review, (1995 winter)
Ogbonna, E. (1993), "Managing Organizational Culture: Fantasy and Reality",
Human Resource Management Journal, Vol.3 No.2
Null, L. (Feb. 1996), “Applying TQM in the Computer Science Classroom,”
Proceedings of the 27th SIGCSE Technical Symposium, Philadelphia
Bibliography
xvii
Ouchi, W.G. (1981). Theory Z: How American Business Can Meet the Japanese
Challenge. Reading, MA: Addison Wesley.
Ouchi, W.G. and Wilkins, A.L. (1985): "Organizational Culture", Annual Review
of Sociology, 11, 457-483. In Sanchez (1994)
Oldfield, B.M., Baron, S. (2000), "Student perceptions of service quality in a UK
university business and management faculty", Quality Assurance in Education,
Vol. 8 No.2, pp.85-95.
Owlia, M.S., Aspinwall, E.M. (1996), "A framework for the dimensions of quality
in higher education", Quality Assurance in Education, Vol. 4 No.2, pp.12-20.
Owlia, M.S., Aspinwall, E.W. (1998), "A framework for measuring quality in
engineering education", Total Quality Management, Vol. 9 No.6, pp.501-18.
Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988), "SERVQUAL: a multiple-
item scale for measuring consumer perceptions of service quality", Journal of
Retailing, Vol. 64 No.1, pp.12-40.
Prof Aggarwal , J.C. : “ Major Recommendation of the Education Commission
,1996
Porras and P.O Berg, “The Impact of Organization development,” The Academy
of Management Review 3 (April 1978); 249-66
P C Morrow ,1997,”The measurement of TQM principles and work related
outcomes, Journal of Educational behavior
Panda, A. and R.K. Gupta; (2001); 'Understanding Organizational Culture: A
Perspective on Roles for Leaders'. Vikalpa. 26 (4)
Bibliography
xviii
Panda, A. and R.K. Gupta; (2002); 'Challenges in Developing a Strong
Organizational Culture: Lessons from a Case Study of a High-Tech Company in
India'. Indian Journal of Industrial Relations; 37(3)
Panda, A. and R.K. Gupta; (2002); 'Studying Organizational Culture: HICOM
India'. IIMB Management Review
Pareek, Udai, Organizational Learning: Organizational Learning Diagnostic,
Training Instruments for Human Resource Development, Tata McGraw-Hill
Publishing Company Limited, New Delhi, 1997
Pareek Udai, Relevant Conceptual Framework of Organizational Processes,
Training Instruments for Human Resource Development, Tata McGraw-Hill
Publishing Company Limited, New Delhi, 1997
Pastonjee, D.M. (1991). Job Satisfaction and Motivation; Bombay: Macmillan
Publication Company.
Patten, T. Jr. (1992), "Beyond Systems- The Politics of managing in a total
quality management environment", National Productivity Review, Winter
Pedersen Jesper Strandgaard, (1990). Organizational Culture in Theory and
Practice. :Aveburg
Pedler, M., Boydell, T. and Burgoyne, J. (1988), "Learning Company Project
Report", Training Agency, Sheffield
Pettigrew, A.M. (1979), "On Studying Organizational Cultures", Administrative
Science Quarterly, Vol 24
Bibliography
xix
Pienaar, H. (1994), "Die kreatiewe en innoverende universities biblioteek/ "The
Creative Innovative University Library", D. Phil, thesis, University of Pretoria,
Pretoria.
Pondy, L.R. (1983),"The Role of Metaphors and Myths in Organization and in the
Facilitation of Change," in Pondy, L.R. Frost, P.J. Morgan, G. and Dandridge,
T.C. (Eds), Organizational Symbolism, JAI Press, Greenwich, CT
Prange, C. (1999) 'Organizational learning - desperately seeking theory?' in M.
Easterby-Smith, L. Araujo and J. Burgoyne (eds.) Organizational Learning and
the Learning Organization, London: Sage.
Preskill, H. and Torres, R. (1999). Evaluative inquiry for learning organizations.
Thousand Oaks, California: Sage Publications, Inc.
Probst, G. and Buchel B. (1997), Organizational Learning, Prentice Hall, London.
Rheem, Helen. "The Learning Organization" Harvard Business Review. 73 #2
(March/April 1995): 10
Richard Kropp, Ed.D, Developing Human and Organizational Excellence, © 2003
Advanced Management Services, Inc.
Richard Kropp, Ed.D, Developing Human and Organizational Excellence, © 2003
Advanced Management Services, Inc.
Robbins, S.P. (1996), Organizational Behaviour: Concepts Controversies,
Applications 7th ed. Prentice Hall, Englewood cliffs, NJ.
Robbins, S.P., (1986), Organizational Behaviour 7th ed Prentice Hall, Englewood
Cliffs, N.J.
Bibliography
xx
Rosen, J. (1991), "Organizational Cultures", Journal of Management Studies, Vol
28 No.6
Sackmann Sonja A., Cultural knowledge in organisations, Sage Publication,
California, 1991.
Schauerman, S., and Peachy, B (1994, 18(4) 345-358). "Strategies for
Implementation: The El Camino College Total Quality Management Story."
Community College Journal of Research and Practice
Seymour, D.T.( 1991, 10-13), "TQM on Campus: What the Pioneers are Finding."
AAHE Bulletin 44(3)
S S Murthy & D P Tewary(2001),”Evaluation of Teaching Learning process in
Technical Education in Indian Journal of Technical education.
S G Deshmukh,(2002),”A model of TQM for excellence in Higher Technical
Education Journal of Engineering education.
Smith, Albert B., and Barber, Jacquelyn(1994),” A Faculty evaluation and
performance appraisal." In A.M. Cohen, F.B. Brawer, and Associates (eds.),
Managing Community Colleges, pp. 382-399. San Francisco, CA: Jossey-Bass.
Spanbauer, Stanley J(1992). "A Quality System to Education: Using Quality and
Productivity Techniques to Save Our Schools." Milwaukee, WI: ASQC Quality
Press
Saha, A.B, “ Higher Education in India “, Bombay, 1966
Sharma R.S “ Higher Education Scope and Development” by Common wealth
Publisher in the first edition 2005.
Bibliography
xxi
S.P.Gupta & M.P.Gupta “ Business Statistics by Sultan Chand & Sons , New
Delhi edition 2004
Sathe V. and Davidson (1985); "Towards a New Conceptualization of Culture
Change"
Sayeed, O.B. (1991). Internal Assessment of Organizational Health and
Effectiveness: An Empirical Study. Indian Journal of Industrial Relations, 26(3)
Schein E. H. Organizational Culture, American Psychologist. Vol. 45 No.2
(1990), pp. 109-19
Schein, E H; (1984), "Coming to a new awareness of Organizational Culture",
Sloan Management Review, Winter
Schein, E.H. (1983). The Role of the Founder in Creating Organizational Culture.
Organizational Dynamics, Summer, 14.
Schein, E.H. (1985), Organizational Culture and Leadership, Jossey-Bass, San
Francisco, CA.
Sahney, S., Banwet, D.K., Karunes, S. (2004a), "Conceptualizing total quality
management in higher education", The TQM Magazine, Vol. 16 No.2, pp.145-59.
Saraph, J.V., Benson, G.P., Schroeder, R.G. (1989), "An instrument for
measuring the critical factors of quality management", Decision Sciences, Vol. 20
pp.810-29.
Sohail, M.S., Shaikh, N.M. (2004), "Quest for excellence in business education: a
study of student impressions of service quality", The International Journal of
Educational Management, Vol. 18 No.1, pp.58-65.
Bibliography
xxii
Srikanthan, G., Dalrymple, J.F. (2002), "Developing a holistic model for quality
in higher education", Quality in Higher Education, Vol. 8 No.3, pp.215-24.
Srikanthan, G., Dalrymple, J. (2003), "Developing alternative perspectives for
quality in higher education", The International Journal of Educational
Management, Vol. 17 No.3, pp.126-36.
Stewart, J., Walsh, K. (1989), The Search for Quality, LGTB, Luton, .
Sun, H., Li, S., Ho, K., Gertsen, F., Hansen, P., Frick, J. (2004), "The trajectory of
implementing ISO 9000 standards versus total quality management in Western
Europe", International Journal of Quality & Reliability Management, Vol. 21
No.2, pp.131-53.
Sureshchandar, G.S., Rajendran, C., Anantharaman, R.N. (2001), "A holistic
model for total quality service", International Journal of Service Industry
Management, Vol. 12 No.4, pp.378-412.
Schein, E.H. (1987). The Clinical Perspective in Field work. New Bung Park, CA:
Sage.
Schein, E.H. (1988). Process Consultation, Vol. 1: Its Role in Organizational
Development (Second Eds.) Reading, Mass Addision-Wesley.
Schein, E.H., 2000, Sense and Nonsense about culture and climate in Ashkanasy,
Celeste and Peterson (Eds), Handbook of Organizational Culture and Climate,
xxiii-xxx
Sen, S. & Saxena, S. (2000). For a Successful vision. Indian Management, Vol.
39, No. 6, pp. 43-46.
Bibliography
xxiii
Senge, P. (1990), The fifth Discipline, The Arts and Practice of Learning
Organization, Century Business, New York, NY
Shavghnessy, T.W. (1988), "Organizational Culture in libraries: some
management perspectives", Journal of Library Administration, Vol. 9 No.3
Simons P.R.J., J. Germans, M. Ruijters,(2003) Forum for Organizational
Learning: Combining Learning at Work, Organizational Learning and Training in
New Ways, Journal of European Industrial Training.
Singh N K & Paul Omita, "Cynics in Managerial Position: Games they Play and
Work culture"- Work Culture in India Ed., FORE, Delhi-pp 58-
59.
Singh N K & Paul Omita, "Work Culture in India", 1988, FORE Delhi PP34.
Sitkin, S. (1988); Learning through Failure. Research in Organizational
Behaviour, 14
Smircich, I. (1985). Is the Concept of Culture a Paradigm for Understanding
Organizations and ourselves? In P.J. Frost, et.al, (eds.), Organizational Culture,
55-72, Beverly Hills: Sage.
Smirich, L. (1983), "Concepts of Culture and Organizational Analysis ";
Administrative Science Quarterly, Vol. 28
Smith, M.E. (2003), Changing an Organizations Culture: Correlates of Success
and Failure, Leadership and Organizational Development Journal, Vol. 24 No. 5
Smith, P.B. and Peterson, M.F. (1988) Leadership, Organisations and Culture: An
event Management Model, Sage, London.
Bibliography
xxiv
Steiner, I. (1998), Organizational dilemmas as barriers to learning, The Learning
Organization, Vol.5, No.4
Steven L. Mc Shane, Mary Ann Von Glinow, OB, Tata McGraw Hill Edition
Sutton CD. and Nelson D.L.," Elements of the Cultural Network: The
Communicators of Corporate Values", "Leadership and Organizational
Development 11(1990)
Talent Scout; Surviving Office Politics"; April 16, 1998
Tierney, W.G. (1998), Responsive University: Restructuring for High
Performance, Johns Hopkins University Press, Baltimore, MD.
Taylor & Francis Freire, P. (1998). Teachers as cultural workers: Lettersto those
who dare teach. (D. Macedo, D. Koike, &A. Oliveira, Trans.). Boulder, CO:
Westview Press.
T.Cummings, E. Motley, and R. Glen, “A methodological Critique of 58 Selected
Work Experiments,” Human Relations 30 (1977)
Tesluk, P.E., Faar, J.L. and Klein, S.R. (1997)," Influences of Organizational
Culture", and climate on individual creativity, The Journal of Creative Behaviour,
Vol. 31 No.1
Thusman, M.L. and O' Reilly, CA III (1997), "Winning through innovation: a
practical guide to leading organizational change and renewal, Harvard Business
School Press, Boston, M.A.
Torres, R. T., Preskill, H., and Piontek, M. (1996); Evaluation strategies for
communicating and reporting: Enhancing learning in organizations. Thousand
Oaks, CA: Sage.
Bibliography
xxv
Trice, H.M. and J.M. Beyer 1993; "The Cultures of Work Organizations";
Englewood Cliffs, New Jersey: Prentice-Hall.
Trice, H.M. and J.M. Beyer. (1990). 'Cultural Leadership in Organization'.
Organization Science. 2:
Tsang, e. W.k. (1997), "Organizational Learning and the Learning Organization: a
dichotomy between descriptive and perspective research1', Human Relations,
Vol.50 No.1
Tunstall, J. (1971), Journalists At Work (London: Constable)
Tylor, E. 1871 Primitive Culture: John Murray, London
Usher Robins, Voktor Jakupec (2001). Policy Matters: Flexible Learning &
Organizational Change.
Van Maanen, J., and g. Kunda. 1989. "Real Feelings: Emotional Expression and
Organizational Culture." In Slaw, B.M. and L.L. Cummings, eds. Research in
Organizational Behaviour. Greenwich, Connecticut: JAI Press; Vol2
Vavra, T.G. (1997), Improving your Measure of Customer Satisfaction: A Guide
to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction
Measurement Programs, American Society for Quality, Milwaukee, WI.
Walsh, A., Hughes, H., Maddox, D.P. (2002), "Total quality management
continuous improvement: is the philosophy a reality?", Journal of European
Industrial Training, Vol. 26 No.6, pp.299-307.
Bibliography
xxvi
Wiers-Jenssen, J., Stensaker, B., Grogaard, J.B. (2002), "Student satisfaction:
towards an empirical deconstruction of the concept", Quality in Higher Education,
Vol. 8 No.2, pp.183-95.
Wiklund, P.S., Wiklund, H. (1999), "Student focused design and improvement of
university courses", Managing Service Quality, Vol. 9 No.6, pp.434-43.
Watkins, K. (1996). Of course organizations team! New Directions for Adult
Learning and Continuing Education, Winter, 89-96.
Whipp, R., RosenfieW, R. and Pettigrew, A_ (1989), "Culture and
Competitiveness: Evidence from Two Mature UK Industries", Journal of
Management Studies, Vol. 26: 6
William,A., Dobson, P. and Walters, M. (1994), Changing Culture: New
Organizational Approaches. 2nd ed Institute of Personnel Management, Crommdl
Press, Wiltshire.
Wood, Chapman, Fromhotlz, horrison, Walke, Zeffane, schermerhorn, hunt,
Osborn, OB: A Global Perspective. John Wiley and Sons 1994 Australia
Yeo, R.(2003) , Linking Organizational Learning to Organizational Performance
and Success: Singapore case studies, Journal of Leadership and Organizational
Development, 24:2
Zairi, M. (1995), "Total quality education for superior performance", Training for
Quality, Vol. 3 No.1, pp.29-35.
Zhao, F. (2003), "Enhancing the quality of online higher education through
measurement", Quality Assurance in Education, Vol. 11 No.4, pp.214-21.
Bibliography
xxvii
Web References:
http://nrm.massey.ac.nz/changelinks/orgJearn.html
http://sol.brunei.ac.uk/~jarvis/boIa/culture/harrison.html
http://sol.brunel.ac.uk/~jarvis/bola/culture/harrison.html
http://sol.brunel.ac.uk/~jarvis/bola/systems/burns.html
http://sol.brunel.ac.uk/~jarvis/bola/systems/burns.html
http://sol.brunel.ac.uk/bola/businesses/excellence.html
http://sol.brunel.ac.uk/bola/mintzberg/
http://sol.brunei.ac.uk/bola/motivation/mcgregor.html
http://sol.brunel.ac.uk/bola/systems/bureau.html
http://ua.nic.in/uatechedu/ & http://ugc.ac.in
http://www.absoluteastronomy.eom/encyclopedia/c/cu/culture.htm
http://www.amrapaliinstitute.info
http://www.culturebuilding.com/orglrn.htmi
http://www.dsvv.org
http://www.ec.emet.in
http://www.employeedevelopmentsolutions.eom/orqanizationalculture/c
ultureconsultinq.htm#whvassess
http://www.energizeinc.com/art/aatt.html
http://www. gbpec.org
http://qbpuat.ac.in
http://www.qkvharidwar.org
http://www.hcgnet.com/html/articles/understanding-Culture.htm
http://www.hubgu.org
http://www.icfre.org/institutes2/fri.htm
http://www.imsddun.com
http://www.iitr.ac.in
http://www.kumba.org
http://www.managementhelp.Org/org_thry/culture/culture.htm#anchor14 30559
http://www.mapnp.org/library/org_thry/culture/culture.htm
Bibliography
xxviii
http://www.mouat.co.nz/organisational.htm
http://www.pegasuscom.com/aboutol.html
http://www.sfb504.uni-mannheim.de/glossary/orglearn.htm
http://www.tnellen.com/ted/tc/schein.html
http://www.upesindia.org
http://www.usfa.fema.gov/pdf/tr_94dh.pdf
http://www.valuebasedmanagement.net/methods schein three levelsculture.html
http://www.amsdoon.com http://www.birlainstitute.com http://www.
geitdoon.com http://www.oimt.org