department procedures parts / technical support -...

5340 Argosy Ave., Huntington Beach CA 92649 PHONE 714-893-4534 � FAX 714-892-7010

GRAPHIC MACHINERY

Department Procedures

Parts / Technical Support

March, 2008

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COMPUTER OPERATIONS

Installation of any software is prohibited. A request needs to be submitted for the IT Manager to install or change any software or settings.

Any request for maintenance or repair needs to be submitted in writing to the IT Manager.

If you leave your workstation for an extended period of time, lock your terminal and turn off the monitor. At night, close all MS Office programs and return M2M to the base screen. Close EDM on Friday afternoon.

Do not turn off your computer unless requested in writing. The system is backed up at night and your information could be lost.

All work must be saved on the network. There should be absolutely nothing on your hard drive except program files. Random checks will be performed to verify compliance.

All e-mails need be organized and kept in separate files according to customer, dealer, vendor, internal etc. The only items that should be in your inbox are items you are currently working on. Nothing should be deleted except junk mail. It is very common to have a request to see all mail pertaining top a particular serial number or event that happened several months ago.

Add the serial number to the subject line of an e-mail whenever possible.

Use the Task Manager and Calendar in Outlook to set up reminders of due dates or follow ups.

POLICIES REGARDING EMAIL USE

As stated in the current employee handbook: "E-mail is to be used for business purpose only. The Company reserves the right, if necessary, to access E-mail messages to ensure compliance with this rule, without notice to the employee and/or in the employee's absence." Please consider the following: 1. Personal email is the number one source of destructive viruses. Your friends and

relatives may often not know that they are forwarding one to you. We intercept MANY viruses per week, but there are no 100% foolproof methods of shutting out all viruses.

2. Reading and responding to personal emails detracts from your job duties. In certain industries, employees are forced to constantly juggle work and life duties. Many companies respond to this need by allowing employees to use some work time to access the internet, check email, make personal phone calls, etc., to offset the impact of long hours, late nights or odd schedules. We believe that our work hours are fair, leaving you plenty of time to deal with personal issues outside of work hours.

3. Seemingly “harmless” comments can be misinterpreted and result in hurt feelings or discomfort for the recipient and/or sender.

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Please tell friends and relatives that emails should be directed to your personal accounts, and that they should not expect a response during normal working hours. We assume that if there were an emergency, your family or friends would call. Personal accounts should only be accessed from home. If co-workers, customers or vendors are sending you inappropriate emails, please notify your supervisor or manager.

DISTRIBUTION LISTS

Commonly used distribution lists can be found in Outlook in “public Folders/All Public Folders/Distribution Lists”. To make this accessible as an address book any time you send an email, right-click on the folder, select “properties”, select the “Outlook Address Book” tab, and click the “Show this folder as an email address book” so that a check mark appears in the white box, and click OK. If you would like to post your own distribution lists here, please let me know. Please note that the following distribution lists are imbedded in Outlook, and do not need to be created separately: Managers Engineering Supervisors

MAILBOX CLEANUP

On a periodic basis: a. Delete all items in your deleted items folder (if any) b. Look in your inbox, sent items box, and any other folder with mail in it, and

delete any old or unneeded emails. c. Consider sorting emails by size and targeting large emails (typically emails

with attached files) delete any that are unneeded, or keep the messages but delete the attachments (assuming that the attachment is a copy of something that is already on the network, so saving a duplicate in your email is unnecessary)

d. Consider organizing “Inbox” and “Sent Items” by recipient or company. For example, if you trade many emails with RISY FE, create a separate mail folder in which you can move important received or sent emails. If unsure as to what to save, please consult your supervisor for additional guidance.

CONFIDENTIALITY NOTICE

(Required for managers and engineering) 1. Highlight the following paragraph, including the title: hold down the <ctrl> key and press the letter “C” to copy the paragraph CONFIDENTIAL COMMUNICATION This electronic transmission, and any documents attached hereto, may contain confidential and/or legally privileged information. The information is intended only for use by the recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of information received in error is strictly prohibited. 2. Open Word

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3. Select “Tools”, “Options” and go to the “General” tab

4. Select “E-mail Options…” 5. If you already have a signature, select it, as shown below: 1.3

6. In the email signature box, place your cursor at the end of your signature. Click

<enter> a few times to leave space between your signature and the confidentiality paragraph.

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7. Hold down the <ctrl> key and press the letter “V”. This will paste the paragraph

into your signature. 8. Click OK. 9. If you don’t have an email signature yet, just put your cursor in the signature

box and hold down the <ctrl> key and press the letter “V”. This will paste the paragraph into your signature.

10. Click OK.

Keyboard shortcuts for working with Outlook messages

Switch to the Inbox folder—Press [Ctrl][Shift]I Check for new mail—Press [F5] Create a new message—Press [Ctrl][Shift]M Delete the selected message—Press [Ctrl]D Mark a message as read—Press [Ctrl]Q Open the Address Book—Press [Ctrl][Shift]B Select all messages—Press [Ctrl]A Select the next message—Press [Down Arrow] Select the previous message—Press [Up Arrow] Open the selected message—Press [Enter] To close an open message—Press [Esc] To reply to a selected message—Press [Ctrl]R Create a Reply To All message—Press [Ctrl][Shift]R To flag a message for follow-up—Press [Ctrl][Shift]G With a message open, to open the next message—Press [Ctrl]+. ([Ctrl], plus, period)

All email signatures are created in Microsoft Word. You can create two signatures: a general signature and a “confidential” signature. Please share this email with your employees who use email regularly. 1. Open Word 2. Select “Tools”, “Options” and go to the “General” tab

3. Select “E-mail Options…”

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4. As shown below, you should have at least one default signature. The buttons on the right can be used to add, delete or create a new signature. If you click “new”, you can enter a new name, then add the new signature in the bottom box. Select the signature you want to use for new emails and reply/forward emails.

Click OK. USING SIGNATURES IN OUTLOOK:

1. Create a new message. Your default signature will appear in the body of the e-mail. Highlight it.

Go to: Insert | Autotext | E-mail Signature, and select the signature you want.

Prepared by: MC 1 of 2 Word Excel and IE shortcuts.doc 3/12/2008

Microsoft Word 2000 Shortcut Function Ctrl + A Select all the text in a document Ctrl + B Bold the selected text Ctrl + I Italicize the selected text Ctrl + U Underline the selected text Ctrl + N Create a new document Ctrl + O Display the Open dialog box Ctrl + P Print the document Ctrl + S Save the document Ctrl + W Close the document Ctrl + X Cut the selected text or objects Ctrl + C Copy the selected text or objects Ctrl + V Paste the contents of the Clipboard Ctrl + ] Grow Font (increase the size of selected text by 1 point) Ctrl + [ Shrink Font (decrease the size of selected text by 1 point) Ctrl + Y Repeat last action Ctrl + Z Undo last change Ctrl + F6 Switch between open (non-minimized) documents Ctrl + Backspace Delete one word to the left Shift + Ctrl + Home Select all the text from the cursor up to the top of the document Shift + Ctrl + Page Down

Select all the text from the cursor down to the bottom of the document

Shift + End Select all the text from the cursor to the end of the current line Shift + Left or Right arrow

Select text, one character at a time, from the cursor to the left or right

Shift + Up or Down arrow

Select text, one row at a time, from the cursor up or down

Ctrl + Home Move to the top of the document Ctrl + End Move to the bottom of the document Shift + F5 Move to the last point of editing (up to the last three locations stored) Shift + F3 Change case Ctrl + F Find and replace Ctrl + G Go to page, section, line, etc. Ctrl + K Insert a hyperlink Shift + 7 Open the thesaurus Ctrl + Z Undo

Prepared by: MC 2 of 2 Word Excel and IE shortcuts.doc 3/12/2008

Microsoft Excel 2000 Shortcut Function Ctrl + F12 Open a spreadsheet file Ctrl + O Open a spreadsheet file Shift + F12 Save the spreadsheet Ctrl + S Save the spreadsheet Ctrl + Shift + F12 Print the spreadsheet Ctrl + P Print the spreadsheet F2 Edit the active cell F4 Repeat the last action F6 Move to the next pane F9 Calculate all sheets in open workbooks F11 Create a chart Ctrl + ; Insert the current date Shift + Ctrl + ; Insert the current time Ctrl + Y Repeat the last action Ctrl + Z Undo the last change Shift + F9 Calculate the active worksheet Ctrl + C Copy Ctrl + 1 Display Format Cells dialog box F5 Display Go To dialog box Ctrl + Enter Fill selected cell range with current entry Ctrl + : Insert current time Ctrl + Home Move to beginning of worksheet Ctrl + End Move to the last cell on worksheet Ctrl + V Paste Shift + 3 Paste a function into a formula Ctrl + P Print Ctrl + A Select all (when you are not entering or editing a formula) Ctrl + Spacebar Select the current column Shift + Spacebar Select the current row Ctrl + A When you enter a formula, display the Formula Palette after you type a

function Internet Explorer 4/5 Shortcut Function Alt + Left Arrow Previous page Alt + Right Arrow Next page Down Arrow Scroll down Up Arrow Scroll up F4 Display list of URLs in Address Bar F5 Refresh the current page Ctrl + Enter Add www. and .com to word to form a URL in the Address bar Ctrl + D Add to list of favorites Ctrl + S Save page

Job Description Parts Sales\Technical Support Position Summary: Rima representative for all operations pertaining to parts sales and technical support. Job Duties and Responsibilities: Prepare all parts quotations to customers and dealers per defined department procedures. Input and process all customer and dealer parts orders received via telephone, fax and e-mail per defined department procedures. Input and process all customer and dealer parts Return Material Requests (RMA’s) via telephone, fax and e-mail per department procedures

• Input in computerized RMA program • Follow-up and close all open RMA’s utilizing current RMA reports

Input, process and follow-up on all customer and dealer part repair requests Provide technical phone support and troubleshooting phone support to customers and dealers.

• Research and rectify mechanical and electrical machine problems. • All incidences will be documented utilizing current computerized reports • Follow-up to assure customer satisfaction.

Maintain and update customer address and contact database. Update existing machine files and documentation. Reports to Department Manager for work instructions and schedules. Communicate professionally to customers and dealers at all times whether in verbal or written form. Comply with all company policies, procedures and safety rules. Maintain a clean and organized workstation. Assume any additional responsibilities and tasks that may be assigned from time to time. Qualifications: Strong technical background (Engineering a plus but not required) Strong electrical and mechanical skills. Excellent communication skills required (English). Strong computer skills including MS Office applications. Very good organizational skills. Physical Demand: Lifting up to 20 lbs occasionally. Typing/ data entry at around 25 wpm. Normal range of hearing and vision.

Training Schedule Parts Sales / Technical Support Step 1 M2M Overview Machine Overview Start Sales Orders (fax or e-mail)* Start Quotes (fax or e-mail)* Daily Time log (M2M) Shortage Report *Requires review before processing Week 1 Step 2 EDM Overview Machine Overview M2M Detailed Instruction Open Sales Orders (e-mail or screened phone calls)* Open Quotes (e-mail or screened phone calls)* Start RMA* Daily Time log (M2M) Phone Log (Excel) Shortage Report Open Quote List Open RMA List *Requires review before processing. Faxed in Quotes and Orders are given back to Stephanie. Week 2 Step 3 EDM Detailed Instruction Machine File Overview Open Sales Orders (fax, e-mail or screened phone calls) Open Quotes (fax, e-mail or screened phone calls) Start / Receive RMA* Daily Time log (M2M) Phone Log (Excel) Shortage Report Open Quote List Open RMA List *Requires review before processing Week 3 Step 4 Machine Instruction / Troubleshooting Overview Field Service Overview Open Sales Orders (fax, e-mail or screened phone calls) Open Quotes (fax, e-mail or screened phone calls) Start / Receive RMA*

Daily Time log (M2M) Phone Log (Excel) Shortage Report Open Quote List Open RMA List Weekly Sales Order Status Department Projects* File Maintenance (PC and Hard Copy)* *Requires review before processing Weeks 4 through 11 Step 5 Machine Instruction / Troubleshooting Overview Open Sales Orders (fax, e-mail or phone calls) Open Quotes (fax, e-mail or phone calls) Start Technical Calls* Start / Receive RMA Daily Time log (M2M) Phone Log (Excel) Shortage Report Open Quote List Open RMA List Weekly Sales Order Status Department Projects Troubleshooting Guide Update* File Maintenance (PC and Hard Copy) *Requires review before processing Weeks 12 through 19 (depending on Technical Background) Step 6 Open Sales Orders (fax, e-mail or phone calls) Open Quotes (fax, e-mail or phone calls) Technical Phone calls Start / Receive RMA Daily Time log (M2M) Phone Log (Excel) Shortage Report Open Quote List Open RMA List Weekly Sales Order Status Department Projects Troubleshooting Guide Update File Maintenance (PC and Hard Copy)

Parts Department \ Technical Support Guidelines The customer has a responsibility to be able to provide correct and accurate information for assisting in parts identification and troubleshooting. Conversations should be kept as short as possible and must be productive and relevant. Any conversations drifting from the main purpose of the original call must be cut short. Use an excuse such as “I have another call waiting” to end the conversation. If the customer does not understand or is unqualified to do a specific test or repair procedure, telephone support must cut off until they provide someone who is qualified (safety issues). Objectives: 100% accuracy on all parts orders. Function Goals Quote Response 80% within 4 hours from receipt of quote Rest, 24 hours from receipt of quote Order Processing Air shipments ship same day Rest, ship 24 hours from receipt of order RMA Processing 72 hours from receipt of RMA RMA Repairs 80% within 1 week from receipt of RMA Rest, 3 weeks from receipt of RMA Miscellaneous Requests 48 hours from receipt of request Customer Verification All parts sales must be from equipment owners or authorized dealers / distributors only. Any outside service technician wishing to purchase parts must go through the purchasing department of that company. If a customer wishes to open an account, a serial number must be provided on the application. Credit Card orders can be accepted until the Credit Application is received and approved. Any parts inquiries outside the US must be directed to the appropriate Sales Office (see map) Order Processing

1.) All Parts Orders including Warranty items must have a PO number. First and last names as PO will be considered as a last resort. Advise the customer that is a company policy to have a PO number. If a verbal PO is given, a copy of the order is to be faxed to the customer to be signed and returned prior to the order being processed. All orders over $500 require a formal PO (FAX or E-mail). The copies of the PO are to be forwarded to Dana upon receipt.

2.) Manual orders will be given a lead time of 10 working days. Advise the customer and

forward a copy of the Sales Order to Luis Leal.

3.) Special order belts (length specified, part number S-26-732-XXX, S-26-777-XXX and S-26-878-XXX) will be given a lead time of 15 working days. Advise the customer and forward a copy of the Sales Order to Purchasing so he can place the order with the vendor.

4.) Special order parts from System GBMH, Germany (part number Y 000 XXX) will be given

a lead time of 15 working days. Advise the customer and forward a copy of the Sales Order to Purchasing so he can place the order with the vendor.

Turntable Order Procedure

1. Fax order form and have the customer fax A, B and diameter dimensions back along with an authorized signature. (Make sure A & B dimension is specified product size or desired turntable size)

2. Start up sales order. A-Custom cut turntable use part number S-72-345 B-For blanks use : S-75-324 for 21” diameter turntable S-75-188 for 18” diameter turntable

Notes: On blanks make sure pins are installed before shipping and appropriate drawing package is shipped with parts.

3. On the sales order under the parts ordered under notes enter the A=?, B=?, Dia=? For each individual turntable.

4. After the sales order is complete print a copy of the sales order and pick list. 5. Obtain these copies. 6. Open the Turntable exe. Program.

- Enter the customer account number - Customer p.o. number - Machine serial number - Sales order number - Turntable due date (usually give 2 to 3 days, but if the customer needs is urgent

make it 1 day. If the turntable request is done before noon usually the turntable could be shipped the following day. Ask machine shop supervisor for available date)

- Quantity of total turntables ordered. - Enter product A & B dimensions - Always choose extensions and wings unless specified by customer. - Choose correct diameter. - Choose add to list - Print 4 copies.

7. Distribute the copies accordingly : - Copy of sales order and one copy of turntable program goes to Shipping

coordinator. - Copy of pick list and two copies of turntable program goes to Warehouse

supervisor or person filling order. One copy of turntable program goes to Production Control inbox

Technical Support The Following must be verified prior to providing support.

1. Customer verification 2. Serial Number of the Equipment

First steps for any service call

Confirm that you are speaking to a qualified technician Confirm air and power to equipment Perform Factory Reset. Refer to Troubleshooting program

Part Sale Manuals Pre-Year 2000 Procedure

1. The first task is to print body of manual.

• If manual is belongs to a pre 1990 year you can locate body at the locations shown below: \\win2k2\dtp\pdf-Manuals\Word Perfect Recovered Manuals \\win2k2\dtp\pdf-Manuals\Scanned Manuals

• If manual belongs to a post 2000 manual you can retrieve manuals from: \\win2k2\dtp\pdf-Manuals

• Early 1980s manuals are located at the desktop publishing office(look For Brown manual covers).

2. Once you generate body you must locate a new white binder from front office and a three

hole puncher for the drawings. 3. To generate the front cover of manual you must go to the following location in the

network:

• \\win2k2\dtp\word manuals open the appropriate machine cover for example 3010sl and fill out the serial number at the appropriate locations and print to HP2800 printer selecting the 11x17 size paper.

4. You should have received along with sales order the machine file that has all the hardcopy info pertaining to the machine that you are generating the manual for. Locate the drawing list that show all the drawings and revision levels that the original manual carried.

5. Utilizing the original drawing list you must reproduce the drawings utilizing the following

methods:

Post 2000 drawings can be generated using the EDM print button function along with the REV button to select the desired revision. Pre 2000 drawings can be located at the following location: • \\win2k2\eng\scanned • also you can locate drawings at the file cabinet located in the upstairs level in

front of controller’s office. • You can copy drawing out of desktop publishing office.

It is critical to replicate the same revision assembly drawings as the original manual so the customer can order the correct replacement parts. (You may consult with product manager in case that you cannot locate the same revision that was utilized in the original manual).

6. Schematics are printed utilizing EDM print function and are typically printed on the HP4000 print in “C” size or “D”. Pre 1990 schematics can be located at the drawing bin at the second level in front of controller’s office.

7. You must look at the drawing pull list and locate the PLC program that the machine

shipped with and locate at the following locations:

* \\Win2k2\plc • Also you can search pre 1990 programs at the file cabinets located at the

drafting office next to Horst office. • • If you cannot locate program you can contact product manager for

assistance.

8. You must replace the safety data sheet section of manual body with updated style located at main office next to HP5000 printer.

9. Once all drawings are pulled you have to go to the manual section of EDM and recreate

the drawing list including the revision levels and schematics.

10. Last step is to fill all voltage information on the front page. This info can be located in the hard copy file provided.

11. Stamp manual envelope located in the front office with the serial number of machine and

place manual binder inside and deliver manual to shipping department along with copy of sales order.

SALES ORDERS SALES\ORDERS!

Required Information (red) Customer Number or Name (Verify Address) Reference Name (who ordered the parts or what job is it for) PO Number (verbal PO’s are discouraged)

Ship Via (Prepaid (we pay and bill) / Collect (customer pays) / 3rd Party (we bill our dealer on a drop ship)

As required (blue) Revision Number (required for all changes made after the SO is printed) Salesperson (RISY ATLANTA sales orders only) Terms (can select Credit Card or Net 30 as required) Default Due Date (can set due date for a future date depending on the lead time)

Required Information (red)

Shipping Address – verify the ship to address before entering part numbers!

Required Information (red) Part Number Quantity As Required Price Type (none = no discount applied. Used for Non-stock parts) SPLIT SHIP / PRINT MEMO

S:\Department Procedures\section2 Parts -Tech Support\RISY- Atlanta Parts Commission.doc 3/12/2008 11:09 AM

Atlanta Parts Sales Commission We provide Rima System Atlanta with a 25% commission on spare parts sales as a Project Center.

• The order must be taken by Atlanta and submitted to Rima for processing. We can drop ship the parts directly to the customer and credit Atlanta for the 25% (specify RSA as the Salesperson). Quotes are to be researched and launched through the VIP site.

• If Rima HB needs to call the customer, determine the parts needed and handle the

transaction, the commission is not applicable to the sale (since we are doing all the work).

• If the customer contacts Rima HB first for the quote and then faxes the PO to Atlanta, the

commission is not applicable (specify RSA in the REF Name when they request the quote).

Quotes SALES\QUOTES!

1. Enter the Customer Number or Name. 2. Set the expiration Date for 90 days. 3. Enter the Reference Name. 4. Press SAVE (F6). The ITEMS Tab will open automatically. 5. Enter the Part Number and Quantity. Press SAVE (F6). 6. Press ADD (F2) to add more items. 7. When finished, Open the QUOTE INFORMATION Tab. Change the Status to OPEN. 8. Press the MODIFY button. Check INCLUDE TOTALS. 9. Open the ZPQTE Report (Parts Quotes without Memos).

10. Change COPY to CUSTOMER 11. Select SINGLE in the SORT RANGE. Enter the Quote Number. 12. Select E-MAIL for the output. Enter your e-mail name.

13. Press RUN NOW. Note: OUTLOOK must be open. You will receive several warnings that an e-mail

is being sent. 14. Open the pdf file. Save as PARTS\QUOTES\(Quote # and Customer).

Delete the Files after the expiration date has passed (90 Days). Change the status of any OPEN quotes to CANCELLED.

REQUEST FOR QUOTE- M2M VIP SITE Sample Outlook Message: “SYSTEM GMBH (002802) has just placed a Request for Quote through M2M VIP. It is RFQ number 003076.

Placed by Michael Schoenen ([email protected]).”

Not all the parts in the Rima Enterprises Inventory are available for review on the VIP Website. Items excluded are:

1. Obsolete Parts

2. Painted Parts including Guards

3. RS-6200 Parts

4. Retrofit Kits that are Serial Number Dependent,

5. Parts that have not been sold as a Spare Part in the past 4 years.

When the request comes in:

1. Open the Quote.

2. Find the items listed with no description or Price.

3. Re-enter the Part Number and Quantity. Get pricing from Production Control if necessary.

4. Delete the original entry.

5. Complete the Data Entry (Exp Date / Include Totals etc)

6. Change the Status to Open

7. Save and print pdf using ZPQTE.

8. Save the pdf under Parts\Quotes as the Quote Number and Customer (3076 SYSTEM)

9. E-mail to the person who sent the request. Include the availability and lead time.

RMA Procedure M2M\SALES\Cust Svc!

Clear Digital Photographs of the Serial Number Tags of Electrical Components and the specific failure must be requested and received prior to issuing a RMA. Check the Cost of the component to the estimated return shipping cost and the nature of the failure to determine if it is worth returning. A Digital Photograph may also be requested of non-electrical components in lieu of returning the parts (must be authorized). When a RMA is requested, the following information must be on the RMA request:

Customer Name or Customer Number / Sales Order Number Part Number / Quantity Serial Number of the Equipment Lot / SN – All Components with Serial Numbers are to be documented on the RMA (see note below) Severity – High / Low Failure – Reason for Failure / Return Problem - Specific Reason for the Return.

o Warranty- Exactly what failed? o Part not required (15% restock fee) o Wrong Part sent o Wrong Part Number given by Rima o Repair / Return o What the expected result will be. o Return to Vendor o Inspect / Restock o Issue Credit / Restock Fee

Assigned to – Name of person / Date entering this RMA RMA Number – ASSIGN RMA

The customer is to be instructed to write the RMA Number on the outside of the box.

When the part arrives, the Warehouse issues a receiver and brings the parts to the RMA Shelf. The Parts are put on the Shelf labeled ”INCOMING RMA” If a part comes in with no RMA issued, Create RMA and request a receiver from Warehouse receiving personnel. The Parts Department Opens the RMA, Enters the Receiver Number (Action Tab), checks the reason for the return, prints a copy of the RMA and moves the Parts to the appropriate shelf. Note: Serial Numbers of any Components are to be documented on the RMA. A yellow RMA label with the date gets placed on the part. All parts need to be inspected prior being restocked. Any “new” parts returned damaged or missing components will not be accepted. Components with Serial Numbers need to have a yellow RMA Tag listing the RMA Number and Date attached permanently to the part. All Mitsubishi Components returned as warranty get returned to Mitsubishi for testing.

Insp Code - After testing (if applicable) Enter appropriate Inspection Code Reveiwed by – Enter persons name / Date who reviewed the RMA

Before the RMA is closed, the final disposition is to be written on the RMA with the date. The Final copy of the RMA is printed, approved and given to A/P.

When a RMA part is being processed each step and info is recorded in the action tab

Receiver number Physical condition of part Inspection / Testing information / Results Instructions / Disposition of part Any information Regarding the part. Credit / Charges Restock fee

Note : When final Disposition is entered “Next Action” field should be RESOLVED. This automatically

closes the RMA. Receiving Inspection

Once RMA is complete : You must complete the Receiving Inspection Screen

Insp Code : Enter appropriate code Qty Passed : If this item is going back to stock enter quantity Qty Failed : Enter quantity if item is not going back to stock

o Repair / Return o Return parts o Return to vendor o Etc

Comments – Must be entered o RMA number o Disposition of part

PURCHASING All parts given to Purchasing to be returned to the Vendor for repair need to have a Yellow RMA Tag permanently attached to the part plus a removable tag with the following information:

Rima RMA Number Problem with the part Date Part was returned from the Customer Vendor RMA Number (filled in by Purchasing) Date Part was returned to the Vendor (filled in by Purchasing) What was repaired (filled in by Purchasing) When it was received back (to be filled in by Receiving).

The parts need to be identified as –R before being returned to the Vendor. The parts must come back under the same –R part number and include a description of what was repaired.

Receiving needs to bring the returned items to the Parts Department for Receiving Inspection. A determination will be made if the items will go into inventory (as a new or used part) or returned to the customer as required. WAREHOUSE / RECEIVING All Electronic parts given to the Warehouse for restock must have a Yellow RMA Tag permanently attached to the part When the parts are received, they go into inventory under the –R number and are not to be used on new machines.

SALES ORDER Note to be added to the Sales Order Part Description: Please use RMA XXXX to return the old parts*

Note to be added to the Closing Statement: *All RMA returned parts must be received within thirty (30) days of the issue date. A Credit will be issued upon receipt and inspection of the parts.

RECEIVED RMA (RETURN / DEFECTIVE PART)

Customer Name Customer Number Date Returned

Remove from Rima Model & S/N # Received By Installation Date Part Number Description Customer Contact Phone # Rima Contact Rima RMA

State Malfunction

Condition out of warranty under warranty (provide proof) Must return machine down Other_________________________



Remove from Rima Model & S/N # Received By Installation Date Part Number Description Customer Contact Phone # Rima Contact Rima RMA

State Malfunction




Remove from Rima Model & S/N # Received By Installation Date

Part Number Description Customer Contact Phone # Rima Contact Rima RMA

State Malfunction


S:\Department Procedures\section2 Parts -Tech Support\Retrofit Kit Flow Chart.doc 3/12/08 11:14 AM

Retrofit Requests

Retrofit KitRequest

Mechanical Electrical

Roger Checks for Program and Schematic

New Program? Order Program

Create Schematic

Open Job Order

Verify Parts, Drawingsand Instructions

Ship PartsUpdate Machine File

No

Yes

See ASSEMBLY\PROGRAM MASTERFor List and Instructions

5340 Argosy Ave., Huntington Beach CA 92649 PHONE 714-893-4534 FAX 714-892-7010

GRAPHIC MACHINERY

Credit application

Please fill out this form completely and fax to the attention of Dana Dreidame at (714) 892-7010 for processing. Rima internal routing on receipt: Credit, Parts

Applicant: Business or Corporate Name

Application Date

Serial Number(s) of current Rima-System equipment installed at your location

If Rima-System equipment is not currently installed, please state purpose of credit application

Business Street Address (Bill to)

City, State, Zip

Ship to Address (if different from above)

City, State, Zip

Business Telephone No.

Business Fax No.

Years in Business _____If less than 3 years, indicate ____if new business. If not, indicate prior business name(s) and address(es)_______________________________________________ Use separate sheet of paper, if necessary.

Number of Employees _____________________________________ Taxpayer ID #____________________________________________ D & B #

Contacts Purchasing Title Phone Number Fax Number

Accounts Payable Title Phone Number Fax Number

Controller

Phone Number Fax Number

Bank Reference Name

Contact Account Number

Address/City/State

Phone Number Fax Number

Credit References (List at least 3) Name Phone Number Fax Number

Address/City/State

Contact

Name Phone Number Fax Number

Address/City/State

Contact

Name Phone Number Fax Number

Address/City/State

Contact

RIMA USE ONLY

Credit References Checked Comments:

D & B Report Obtained Comments: Reviewed by Controller Initials/Date: Credit approved (circle) Yes No Credit Limit:

Copies when completed: Sales Tom Ross Parts Credit

Print Parts Labels

Report RESLBL is set as a default on the shipping computer.

1. Enter the SALES ORDER NUMBER 2. Verify OUTPUT is set to Print 3. Press RUN NOW

DOMESTIC SHIPMENTS– US ONLY (NOTE: All Domestic shipments are guaranteed.) UPS:

1.) UPS GROUND – Delivery days will depend on City and State. See map for details. 2.) UPS NDA – 1 Business day 3.) UPS NDA 8 am – 1 Business day (8:30 am) 4.) UPS NDA Saver – 1 Business day 5.) UPS 2nd Day – 2 Business days 6.) UPS 3rd Select – 3 Business days 7.) UPS Saturday – Saturday delivery only

FEDEX:

1.) FEDEX Priority Overnight (P1) – 1 Business day 2.) FEDEX 2nd Day – 2 Business days 3.) FEDEX Saturday – Saturday delivery only

COURIER:

1.) Network Courier Services – Same Business day

INTERNATIONAL SHIPMENTS – CANADA, EUROPE AND ASIA (NOTE: All International shipments will depend on Customs time clearance.) UPS:

1.) UPS Worldwide Express – 2 Business days 2.) UPS Expedite – 3 Business days plus 1 day in customs 3.) UPS Standard (Ground shipping to Canada only) – 5 Business days

FEDEX:

1.) FEDEX International Priority – 2 Business day (Canada only) 3 Business days (Europe and Asia) 2.) FEDEX International Economy – 4 Business days

DHL – 3 Business days NOTE: ALL SHIPMENTS (DOMESTIC AND INTERNATIONAL) WHEN IT LEAVES RIMA ENTERPRISES SHIPPING AND RECEIVING SECTION, THE BUSINESS DAY STARTS NEXT DAY.

Updating machine information (such as installation date and warranty):

Click the Field Svc button and click “Data” in the menu bar. Follow the steps below:

1. Click the “Machine Location” folder and the latest machine information will appear.

1.1. To update the installation on a certain machine, go to the Action Toolbar and click the

modify button . 1.2. Click on the binoculars, search for the machine and click. 1.3. Go to the “Status”, click the drop down ARROW and select “To be Installed”.

1.4. Go to the “Date Installed” and typed in the appropriate date. Or, right click the mouse

and pop-up calendar will appear. Select the appropriate date.

1.5. Go to the Action Toolbar and click Save button .

Step 1

1.2 1.3

1.4

2. Click the “Warranty” folder and the latest machine information will appear.

2.1. To update the warranty, go to the Action Toolbar and click the modify button . 2.2. Go to the “Type of Warranty”, click the drop down ARROW and select “1 Year

Warranty”.

2.3. Go to the “Expiration Date” and typed in the appropriate date. Or, right click the mouse and pop-up calendar will appear. Select the appropriate date.


Step 2

2.2

2.3

FIELD SERVICE PARTS KITS

Click the Field Svc button and click “Service Orders!” in the menu bar. Follow the steps below:

1. Click on the “Customer Request” folder.

1.1. Click the Add button .

1.2. Get the Serial Number of the machine from the caller or end user (this is a must information needed). Use the browser or keyed and upon selected, it automatically populates the customer information.

1.3. Go to the “Urgency” field, click the down ARROW and select the appropriate urgency of

service request.

1.4. Go to the “Type” field, click the down ARROW and select “Replacement Parts”.

1.5. Assign (the person receiving the phone call) the “Assigned Tech Support” by clicking on the browser button. Choose and click.

1.2

Step 1

1.7

1.61.9

1.10

1.11

1.3 1.4

1.6. Key in the PO # (this is a must).

1.7. Go to the Action Toolbar and click Save button . This action will generate the “Service Request #”.

1.8. Go to the Action Toolbar and click Modify button .

1.9. Assign the “Assigned Field Service Technician” by clicking on the down ARROW. Choose and click.

1.10. Key in the date or right click on the mouse and choose the date. This date

should be the delivery date of sent parts.

1.11. Key in the date or right click on the mouse and choose the date. This date should be assigned and approve by the Technical Product Manager.


2. Click on the “Customer Request” folder.

2.1. Go to the Action Toolbar and click Add button .

2.2. Fill in the necessary fields.


Step 2

2.2

3. Click on the “Action Taken To Date” folder.

3.1. Go to the Action Toolbar and click Add button . 3.2. Click on the browser and select the Service Rep/Technician.

3.3. Click on the radial button “Action Taken” and fill the necessary information.

3.4. Go to the Action Toolbar and click the Save button .

Step 3

3.2

3.3

4. Click on the “Estimated Costs” folder.

4.1. Go to the Action Toolbar and click Modify button . 4.2. Click on the browser and select the Service Rep/Technician.

4.3. Click on the radial button “Action Taken” and fill the necessary information.

4.4. Go to the Action Toolbar and click the Save button .

Step 4

5. Click on the “Parts Information” folder.

5.1. Go to the Action Toolbar and click Add button . 5.2. Click on the browser and select the part. Highlight the part and click.

5.3. Click the down arrow button and choose the appropriate “Type”. In this example, we

choose “Potential Service Part” since we are sending a new part to a customer.

5.4. Key in the qty needed.

5.5. Check the “Billable”.


5.7. Repeat process 4.1 thru 4.6 if more parts needed.

5.8. Click the “Create Sales Order”.

Step 4

4.2 4.3 4.4

4.5

4.8

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RIMA SYSTEM

Machine Warranty Stacker Warranty Period Rima-System stackers are warranted for a period of one (1) year from the date of purchase. Rima-System warrants that the equipment is free of defects in workmanship and material. This warranty is void if Rima-System or its Authorized Rima-System Dealer determines that the stacker has been subjected to improper installation, improper care, or abnormal operation. Warranty Claim To make a warranty claim, contact Rima-System or your Authorized Rima-System Dealer. The following information must be provided when making a Warranty Claim:

1. Serial number of the stacker 2. Detailed description of the problem

If Rima-System or your Authorized Rima-System Dealer confirms the existence of a defect covered by this warranty, the defect will be corrected by repair and / or replacement at Rima-System’s option at no cost to the customer. Spare Parts requirement during Stacker Warranty Period To order a new part and return the defective part during the Stacker Warranty Period:

1. Contact RIMA’s Parts Department (714-893-4534) to obtain a Return Materials Authorization (“RMA”) number. The RA number will be used to track all activities against the return. Returns will not be accepted without an RMA number. No parts will be accepted beyond 90 days from when the RMA was issued.

2. Please provide the following information when requesting a RMA number to avoid delays: a. Part number of defective part b. Serial number of machine the part was removed from c. Detailed description of problem and/or reason for return

3. A customer Purchase Order (“PO”) will be required when ordering a replacement part under warranty. RIMA’s policy is to invoice the customer for the part(s) and freight. The failed part must then be returned to RIMA for inspection before we can issue a credit for parts that failed under warranty.

a. If within the warranty period, the failed parts are returned to RIMA and upon inspection it is determined that the parts failed due to defective material or workmanship, RIMA will issue a credit for the part (s) and freight against the invoice for the replacement parts. The customer is responsible for the freight on the failed part.

b. If the parts are found to have failed due to misuse or mishandling by the customer, then the customer will be notified that the invoice payment will be due, and all freight costs will be the responsibility of the customer. At the time of notification, the customer will have the option of having the failed parts either discarded, repaired (if repairable) or returned.

Parts Warranty Spare Parts Warranty Period Rima-System spare parts are warranted for a period of three (3) months from the date of purchase. Rima-System warrants that the spare parts are free of defects in workmanship and material. This warranty is void if Rima-System or its Authorized Rima-System Dealer determines that the spare part has been subjected to improper installation, improper care, or abnormal operation.

Created on 7/9/2004 Page 2 of 2

RIMA SYSTEM

Warranty Claim for Spare Parts during Spare Parts Warranty Period To order a new part and return the defective part during the Spare Parts Warranty Period:

4. Contact RIMA’s Parts Department (714-893-4534) to obtain a Return Material Authorization (“RMA”) number. The RA number will be used to track all activities against the return. Returns will not be accepted without an RMA number. No parts will be accepted beyond 90 days from when the RMA was issued.

5. Please provide the following information when requesting a RMA number to avoid delays: a. Part number of defective part b. Serial number of machine the part was removed from c. Detailed description of problem and/or reason for return

6. A customer Purchase Order (“PO”) will be required when ordering a replacement part under warranty. RIMA’s policy is to invoice the customer for the part(s) and freight. The failed part must then be returned to RIMA for inspection before we can issue a credit for parts that failed under warranty.

a. If within the warranty period, the failed parts are returned to RIMA and upon inspection it is determined that the parts failed due to defective material or workmanship, RIMA will issue a credit for the part (s) and freight against the invoice for the replacement parts. The customer is responsible for the freight on the failed part.

b. If the parts are found to have failed due to misuse or mishandling by the customer, then the customer will be notified that the invoice payment will be due, and all freight costs will be the responsibility of the customer t the time of notification, the customer will have the option of having the failed parts either discarded, repaired (if repairable) or returned.

Return of Spare Parts outside of Warranty Period On occasion, the incorrect part or quantity may be ordered or parts ordered are later found to not be needed. We will accept returns of these spare parts subject to these conditions:

1) The parts must be in new and sellable condition and are subject to inspection before credit is issued for the parts

2) All freight costs are the customer’s responsibility 3) Any credits issued will be net of a 15% return and restocking fee 4) No returns will be allowed after one (1) year of original purchase (invoice date). 5) No parts under $10.00 can be returned for credit. 6) Unless otherwise directed, parts that are not accepted for return will be returned to the customer.

If returning parts under these conditions, the following procedures should be followed:

Return of Spare Parts outside of Warranty Period (cont.)

1. Contact RIMA’s Parts Department to obtain a Return Material Authorization (RMA) number. The RMA

number will be used to track all activities against the return. Returns will not be accepted without an RMA number. No parts will be accepted beyond 90 days from when the RMA was issued.

2. Please provide the following information when requesting a RMA number to avoid delays: a. Part number to be returned b. Purchase order or invoice number the parts were originally ordered against c. Detailed description of problem and/or reason for return

Field Service Technician Summary Rima System representative for all field service operations pertaining to our product line. Essential Duties and Responsibilities Installation, maintenance and support of our product line. Troubleshooting, rebuilding and upgrading of equipment as required. Maintain detailed service reports and logs. Customer technical support (field and telephone). Reports to Department Manager for work instructions and schedules. Provide support for Engineering and Assembly Departments as required. Qualifications Minimum 3 years work experience in related field. Strong electrical, mechanical and pneumatic skills required. Excellent communication skills required (English). Experience working with PLC controlled machinery including program diagnostics. Physical Demands Requires standing, walking, kneeling, pushing, pulling, reaching overhead and bending to the floor. Lifting up to 20 lbs frequently and 70 lbs occasionally. Normal range of hearing and vision. Work Environment and Conditions Comply with all company policies and safety rules both in the office and in the field. Overtime is required and considered mandatory when necessary. 25-50% travel required. Required to supply and maintain own tools per company guidelines. Work in the shop environment. Maintain a clean and organized workstation. Hazards Exposure to high noise levels from operating equipment. Physical hazard from moving equipment and machine parts. Skin exposure to oils and other irritants. Working on equipment with high voltages. Service Department Guidelines

Objectives

To provide quality and consistent service and support for our customers.

Dress Code All Rima dress and safety codes are to be followed at the customer shop.

Clean work uniform. Shirt tucked in. Safety glasses and steel toed shoes must be worn at all times.

Proper hearing protection as required

Reporting You are required to be at the customers site at the scheduled time. Any delay must be brought to the customers attention immediately. All follow ups with the customer need to be completed within 24 hours. Telephone calls must be documented with the date, time, contacts first and last name, company name and account number, the equipment model and serial number Any telephone calls to the office made from either a hotel or another country must be handled as follows: 1. Call the front office, Identify who you are trying to reach. 2. Leave the phone number of where you can be reached. 3. Leave the approximate time when you can be reached.

Use of personal communication devices must conform to Company Policy as outlined in the Employee Handbook. Use of cell phones while driving is prohibited. All service reports should be completed the day of the service call and submitted the following work day. The report needs to list the first and last names of all employees trained at the time of the service call. Customer Reporting Disclosure of any possible design changes to the customer should be avoided. When asked by the customer whether a certain application will work on a particular machine, please use the following Guidelines: 1. Do not give personal opinion such as: “I don’t think this is the right machine for the

job” 2. Stick to known facts, never guess, such as: “I think that the maximum pusher cycle

is…” If you don’t know, then just say “I don’t know, but I will find out.” 3. Never volunteer information about past challenges, such as: “We had this same

issue with…” 4. Never give promises you personally can’t fulfill, such as: “If we make this design

change…”

Tools and Equipment All tools are to be properly maintained by the service technician. The required tools must conform to Rima standards and specifications. Contents of Personal Tool Kits as well as the Installation Kit must be documented and maintained prior to the start of any service call. A complete set of drawings for that particular machine need to be in your possession before the start of the service call. Any supplies used from the Installation Kit must be documented on the service report. Documentation All service calls require a preliminary service report outlining the specific work to be completed. Any work performed must have the preliminary service report signed by the customer.

All Service and Expense reports must be completed during the standard work week when the regular 10 hours are not worked or while traveling at the company expense. Any equipment received from the customer must have a Bill of Lading attached. All Service reports must have the operators names included (training and demonstration issues) Any Outstanding Issues must be clearly documented. The Service Report should have each of the issues numbered along with the initials of the responsible person.

Laptop Requirements: Operating System: Windows 95 or better. Minimum: Pentium 2 processor with a 10 GB hard drive. Flash Card reader DVD Player E-Mail access Software:

Windows 98 / 2000 / NT / XP AutoCad 14 / 2000 / 2004 (or higher) MS Office 2000 (or higher) (Word, Excel, Power Point, Access, Outlook) Adobe Acrobat 4.0 and 5.0 (or higher) WinZip Thumbs Plus

Mitsubishi Software:

SW-MTA-Win MEDOC 2.3 GX Developer v8.25 E- Designer GT DESIGNER 2 FX-DU-WIN GOT WORKS HMI Tools MCOMM 71 / 151

Communication Cables SC09 (PLC) 242 Serial (E Terminals and Transparent Mode) FX-232CAB-1 (F940) 242 to USB (Servo Amps) Technical CD’s: Rima and System Marketing CD Personal Requirements Personal e-mail account Pager or cell phone (preferred)

Quotes for Repair Prior to quoting any repair, a detailed inspection must be performed. The inspection should include condition of belts, hoses, electrical components, wiring, motors, bearings, air cylinders and guards. All quotes or parts lists must be submitted by e-mail or fax. All quotes for Repairs (Internal or External) must include a detailed listing of parts and specific work required. QC and Inspection times should be included in the estimate. Labor should be estimated at the standard shop rate. Installation Procedures All machine skids and crates must be kept until the customer has signed off on the installation. All supplies and materials taken from the installation kit must be documented on the service report. The Installation Confirmation Sheet must be filled out and returned to the office. Parts Ordering All parts orders are to be handled per standard company policy. Any required parts must be called in prior to 1:00 pm pacific time. Warranty parts must have a detailed explanation of why the part failed. Parts returned to RIMA for credit must be in NEW condition and in the original packaging. A RMA must be issued prior to sending the parts back.

3

Basic Minimum Tools Field Service Technician Qty Description Size Manufacturer 1 Box- Tool (Travel) Airline Approved Jensen 1 Caliper 6” Any Good 1 Carrier- Folding Airline Approved Any Good 1 Cutter- Wire w/stripper 10-22ga Any Good 1 Feeler Guage Set .001-.035 SPI, Starrett 1 File- Med Half Round (Mill Cut) Any Good 1 File- Med Rat Tail Any Good 1 Hammer- Ball Peen 4oz Craftsman 1 Hammer- Dead Blow SPI H-30 1 Hammer- Dead Blow (Large) SPI G45 1 Mag Lite SPI 1 Pliers- Flush Cutting Diagonal Snap-On E710ACG 1 Pliers- Medium Needle Nose Craftsman 1 Pliers- Snap Ring Combination Snap-On PR 27 1 Punch- Automatic Center Snap-On 1 Punch- Pin 1/8, 3/16, ¼ Snap-On 1 Punch- Round End Craftsman, Snap-On 1 Ratchet 3/8” Snap-On, Craftsman 1 Rout-A-Burr SPI 1 Scale- Flexible 6” Inch / Metric SPI, Starrett 1 Scissors Any Good 1 Screwdrivers + / - Craftsman, Snap-On 1 Screwdriver- Non-conductive + / - KB 1 Sockets-3/8” Inch / Metric Snap-On, Craftsman 1 Sockets- 3/8” Hex Bit (Metric) 4-8mm Snap-On, Craftsman 1 Square- Combination 12” Starrett 1 Tap / Drill Set Metric M3, M4, M5, M6, M8 (RIMA) 1 Tap / Drill Set Inch 8-32, 10-32, ¼-20, 5/16-18 (RIMA) 1 Tap Handle Set Craftsman 1 Tape Measure 25’ Any Good 1 Voltmeter Fluke 1 Wrench- Adjustable 6 or 8” Craftsman, Snap-On 1 Wrench- Ball end L (Metric) 2-8mm Allen, Bonhus, Snap –On 1 Wrench- Ball end L (Inch) 1/16 –5/16 Allen, Bonhus, Snap –On 1 Wrench- Open End Metric 6-8,10,13,17mm Craftsman, Snap-On 1 Wrench- Open End Inch 3/8 – 9/16 Craftsman, Snap-On 1 Wrench- T-Handle (Metric) 2.5- 6mm Snap-On Sandpaper 1 Loctite 262 0.7oz 1 Loctite 609 0.7oz

Date: March 7, 2008 IMPORTANT NOTICE To: Supervisors/Managers & Authorized Company Drivers Re: SB 1613 (California Wireless Telephone Automobile Safety Act of 2006)

(New law on Hands-Free mobile phones) Effective July 1, 2008, drivers are prohibited from using a cell phone except when using a hands-free device or in emergencies. This new law also imposes fines for any violations. ************************************************************************************* Telecommunication Devices Policy (Employee Handbook) This policy applies to all telecommunication electronic devices, both personal and/or company-issued, including but not limited to cell phones (hand-free or hand-held models), pagers, laptop computers, etc.

• Under no circumstances should any cell phone or other electronic devices be used while operating a mobile vehicle, either your own or company-provided.

• Company-issued wireless devices must be used for business purposes and during business hours only. Work related communications after business hours are restricted to emergency only.

• Company-issued wireless devices may be used for personal reasons only in the case of an emergency. Other personal use is prohibited.

• Personal wireless devices used for business purposes must be used during business hours. Work related communications after business hours are restricted to emergency only.

• Employee must make all calls from a safe location and parked position. • Employee should not accept incoming messages while driving. All incoming calls should be

retrieved through voice mail function and responded to from a safe location and parked position. • Stopping at traffic lights, stop signs, or other places that are part of the traffic areas are not

considered safe locations; therefore, employee should enter into authorized parking lots or public rest areas before using wireless devices.

Note: The above guidelines represent the main part of a current Company policy from our Handbook. The new law doesn’t change nor replace our Company policy. Supervisors/Managers and all employees whose job duties may call to drive on Company business must strictly follow Company policy. Any violations are subject to disciplinary action. Although the new law allows using wireless phones in case of emergencies, it doesn’t clearly specify what is considered an “emergency”; therefore, it’s advised that employee uses hands-free device when making an urgent phone call while driving. RIMA ENTERPRISES, INC. HR DEPARTMENT Ps: For the safety of our employees, it is the Supervisor/Manager’s responsibility, when assigning work that involves driving, to have this memo available to employees to read.

TECH SUPPORT ASSIGNMENTS Manual Drawings The Drawing list is generated through EDM based on the available drawings listed in the Drafting Board. The Stacker SN and information is entered by Engineering. The selection list is printed and submitted for review. The Default selections are in Bold Type. Check the drawings against the Build Sheet (or stacker) to make sure the options are correct. Highlight the correct drawings and give to Luis to finalize. Common mistakes are excluded drawings (make sure each section is covered), wrong option (SN versus Standard Gapper). It is better to have too many drawings than not enough. Machine Inspection Assembly spends a great deal of time going over the Mechanical and Electrical QC and actually do a pretty good job overall. Check the Build Sheet Closely. Someone needs to initial each item on the Build Sheet to ensure it has been checked. Do a visual inspection of the Stacker. Check for Loose Screws, Rust, Paint defects, missing labels etc. Run the Stacker in Self Test. Go through the Operator Interface Screens (we have had some screens that were not accessible). Common Problems: Missing Labels on the Interlock Switches Cushion Screws or Regulator Nuts not locked down Pusher and Turntable Cylinder cushions. Scratches on RS-10/12 Turntables Missing Servo Parameter Labels on Amplifiers

Wrong Scales (Example: if a stacker says Inch scales and is going to Australia, verify with Tom) Rust on Components (especially Squeeze Rollers)

Program Verification New programs should have a note from Kurt stating what needs to be checked. We have had problems with updates on previous revisions being omitted in new programs. Please check the Program List for the changes made on the previous revision and verify that those features are included. The Program List will indicate which program it was made from and what the changes were. Common Problems: Wrong Revision Program loaded.

Servo Pusher does not reach RH prox switch. Increase D154 in the program (number is in mm). Language issues – Check with Luis

Assembly Troubleshooting Most of the issues will be wiring related and not program issues. Before starting to diagnose a program problem, verify that the Wiring, Program Number and Servo Parameters are correct. If you find a problem, make sure Chuck knows about it right away. Wiring problems should be fixed by Assembly.

S:\Department Procedures\section2 Parts -Tech Support\Program Request Procedure.doc 1

Program Request Procedure New Engineering reviews the list of scheduled machines and generates a list of required Programs and Schematics. The closest available program is selected from the Program Master List (Assembly\Program Master\Program List). A new number is selected and added to the list with the requested date, the major features and what program it was modified from. The I/O list is marked with the required changes and required date. A fax cover sheet is filled out stating the new program number, the nature of the request (new or change) and a brief explanation of the change. A tracking number is assigned and the program is entered into the Program Tracker spreadsheet (Assembly\Program Master\Program Order Tracker). The program number, order date and received dates are entered into the Outstanding Program spreadsheet (Assembly\Program Master\Outstanding Programs). The marked up I/O list and fax cover sheet are faxed to the programmer. The program requests are kept in the file cabinet. Change Any program problems need to be outlined in detail and submitted like a new request. Programs that have been shipped or distributed with a program error require a program number revision. The revised program number, order date, and a description of the corrected problem are entered into the Program List (Assembly\Program Master\Program List). Program Verification Procedure Operator Interface Print a copy of the program text file. Write the inspectors name, machine serial number and date on the page. Verify function, spelling and range of each item on the page. Any discrepancies are to be clearly marked on the page. Any function problems must be written up and submitted as a program change request. Any range or spelling issues will be corrected here. After the corrections are made, the program needs to be reloaded, the text reprinted and the corrections verified. Once the verification is complete, the text page goes into that machine file.

S:\Department Procedures\section2 Parts -Tech Support\Program Request Procedure.doc 2

The Program number is then added to the Program Modification Tracker list (Assembly\Program Master\Program Modification).

MANUAL DRAWING LISTS

1. Select NEW SN#, enter the complete Serial Number with Dash. Press Enter. EDM will pull up the Customer Information and Language from the Production Control Data Base.

2. Select the MACHINE NAME and MODEL. A= Servo Pusher, B=Servo Turntable and Pusher, C= Servo Turntable and two-piece Pusher, D= Servo Turntable and Straight Out Pusher, No Letter= Pneumatic Turntable and Pusher.

3. Enter the Schematic number and revision (with a space between) 4. Enter the Program number and revision (no space between). 5. Enter the Voltage, KW and Amps (must be on at least the second line to print) 6. Enter specific options from the Build sheet (Kolbus Interface, Double Squeeze Roller, Special

Color etc). 7. Press the GET DRAWINGS button on the screen. The Basic List will be in Bold Black Letters. 8. Select the appropriate drawings. Use the ADD DRAWINGS button at the top of the screen to

add special options not included in the list. 9. Press the PRINT FINAL LIST button. Turn in a copy with the Build sheet. 10. Press SAVE.

Press REFRESH DB (Lower Right Corner) at least once a week to synchronize with the Production Control Database. Close EDM at least one a week to refresh the list.

Change Basic Drawing List per Model

1. Press CHG MACHINE button at the top of the screen. 2. Select the MACHINE NAME and MODEL to be changed. 3. Select the Drawings to be displayed as BARE BONES Drawings. 4. Select common options to add Rules (Bin Gates, Table Pick up etc). The options must be

represented by a drawing. 5. Specify which drawings are added or deleted when an option is TRUE. 6. Select SAVE. 7. Press GO BACK to return to the previous screen.

The Machine Name and Available Drawing List must be edited in the DRAFTING BOARD. The MODEL numbers are assigned in the screen above.

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