Department of Family and Children Services (DFCS)

Planning for Success

2012 – 2014 Initiatives

FY 2012 Major Initiatives

Select and fully implement Differential Response (DR) Model

Refine and implement the Statewide OFI (Eligibility) Georgia Re-Engineering Our Work (GROW) Model

Create a Contracts Unit to standardize and effectively monitor all deliverables

Development and implement a statewide intact call line for reporting child abuse

FY 2012 Major Initiatives (cont.)

Complete a formal training system assessment partnering with Georgia State University

Create and implement a statewide “System of Care” model

Enhance the impact of the Office of Provider Management

FY 2013 Major Initiatives Provide improved competency-based

training to all mid-level child welfare managers

Train all child welfare supervisors using the “Putting the Pieces Together” program

Expand the Call Center capacity to manage all calls through centralized intake

Continue to support the development of the “System of Care” model

FY 2014 Major Initiatives

Collaborate with DCH to better define DFCS’ role in processing Medicaid Eligibility

Partner with internal and external stakeholders to establish DFCS as a state-of-the-art learning organization