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Denmark SerranoDynamics NAV Support Engineer 3 at Microsoft

SingaporeComputer Software

Current

y Support Engineer 3, Dynamics NAV at MicrosoftPast

y Dynamics NAV Support Engineer at Sykes Asia Inc.y I.T, Specialist at E-Grains Trading

y I.T. Helpdesk Technician at IBM Solutions Deliveryy Systems Analyst at Grand Alphatecy Systems Analyst / Developer / Network Administrator atShopper's Card

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Education

y Far Eastern UniversityRecommendations

2 people have recommended Denmark

Connections

58 connections

Denmark Serrano's Summary

I've started off my career being a freelance Systems Analyst/Developer, honing my skills on the whole Software Development Life Cycle. Idesigned and developed Inventory, Payroll and Basic Accounting / General Ledger stand-alone systems.

I was introduced to Dynamics NAV as a Technical Support Engineer back in 2003. I took interest as many of the challenges I faced in designingand developing the stand-alone systems I made were addressed in NAV. I have since witnessed it change and adapt to the demands of the ERP

market.

I am looking to get back to my roots of Systems Analysis and Design within the context of existing ERP products, starting with Microsoft'sDynamics ERP line. Designing strategic solutions that meet specific requirements and flexible enough to support growth has always been my

goal.

Specialties

Microsoft Dynamics NAV Performance Troubleshooting and Optimization, Install and System Maintenance, and Integration setup

Denmark Serrano's Experience

Support Engineer 3, Dynamics NAVMicrosoftPublic Company; MSFT; Computer Software industry

December 2004 Present (6 years 6 months)

Dynamics NAV Support EngineerSykes Asia Inc.Public Company; SYKE; Outsourcing/Offshoring industry

September 2003 December 2004 (1 year 4 months)

I.T, SpecialistE-Grains TradingRetail industry

July 2002 May 2003 (11 months)

- designed and developed in-house information systems (Rebates and Commission, Inventory, G/L)- designed and implemented I.T. infrastructure (deployment of Windows Server and network infrastructure)

- supervised a Programmer for development, maintenance and support of information systems.I.T. Helpdesk TechnicianIBM Solutions DeliveryPublic Company; 10,001+ employees; IBM; Information Technology and Se rvices industry

August 2001 June 2002 (11 months)

IBM Internal Helpdesk

-provided second level Helpdesk assistance-Supervised training and mentoring of On-the-Job trainees on providing user assistance and support functions.

IBM-ICIS Operations, Maynilad Waters (A/R Tagging)- wrote P/L SQL scripts for A/R consolidation

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IBM-ICIS Operations, Maynilad Waters (Operations)- performed Operations Analyst duties pertaining to the Billing System (batch job execution, monitoring, reporting, problem analysis and

resolution)- wrote AIX scripts to improve execution efficiency of batch jobs- provided user support for ICIS users.

Systems AnalystGrand AlphatecFood Production industry

June 2001 August 2001 (3 months)- designed approval system forPurchase Orders

Systems Analyst / Developer / Network AdministratorShopper's CardFinancial Services industry

October 2000 May 2001 (8 months)

- designed and developed Customer Loan and General Ledger systems.

- designed Accounting reports

- designed and implemented I.T. infrastructure

Denmark Serrano's Education

Far Eastern University

Bachelor of Science, Computer and Information Science1996 2000

Denmark Serrano's Additional Information

Groups and Associations:

yMicrosoft Employees

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Name: Hardware Guide for Microsoft Dynamics NAV 4.0 (Version

4)

Author:Patrice DuPont-Roc, Ramcel Gatchalian, Denmark Serrano, Michael

DeVoe

Date: 30/08/2007

First release: 24/04/2006Size: 767.1 KB

Downloads: 6297

MD5 Digest: BEFC91FD3AC01E2CB2BA1FB7A6F2CFC2

On DVD-ROM: Yes

Category: General downloads

(Click screenshot to enlarge)

Description: The whitepaper provides hardware sizing for Microsoft Dynamics NAV (version 4.0)

installations.

The whitepaper goes into specific detail as to the exact hardware requirements for a variety

of Dynamics NAV configurations.

Change log between version 3 and version 4:

Added information on using multiple *.FDB files on multiple RAID 1s for large C/Sidedatabase.

Updated references to SATA drives to SAS drives. SATA drives have a top speed of 7200RPM this is not fast enough. SAS drives have a top speed of 15,000 RPM.

Included Windows Vista as a supported client platform Included the recommendation to use internal server storage for small installs

Introduced a section on processor cores Introduced a section on SQL 2005 Standard Edition vs. Enterprise Edition

Introduced a section discussing x86 vs. x64 platforms Updated the Server specs for SQL 2005

Updated the Storage specs for SQL Server Introduced a section on Terminal Server sizing

Change log between version 2 and version 3: Introduce a recommendation using Small Business Server (SBS) for less than 5 users (SQL2005 section)

Introduce a recommendation for installation up to 25 users (SQL 2005 section) Update the limitations of Microsoft Dynamics NAV running with SQL 2005 with the latest

fixes (SQL 2005 section) Introduce RAID 10 as an alternative to RAID 0+1 (Storage section)

Remove references to 18GB disks. 18GB disks can hardly be found (Storage section) Increase the size of the disks for the SQL Transaction Log and reduce their number. It

aligns the number of disks with the storage bays commonly available (Storage section) Introduce a sub-section on configuring Logical Units (Storage section)

Introduce the Database Resource Kit (References section)

Change log between version 1 and version 2:

Change the document title to Hardware Guide Modify the section Purpose, Terms & Conditions to add the official positioning for Microsoft

Dynamics NAV Remove the section Executive Summary

New section Microsoft Dynamics NAV Client New section References

Remove the recommendations for above 100 concurrent users - except for Microsoft SQLServer 2005

Clarify the limitations of the Microsoft Dynamics NAV Database Server (clustering, RAMand CPU)

Clarify the use of dual-core processors Increase the memory recommendati ons for Microsoft SQL Server

Modify the recommended drive letters for storage for all servers

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Modify the RAID recommendations and increase the storage requirements for the Microsoft

SQL Server transaction logs (all database sizes) Clarify and detail the storage requirements for all servers

Avg. rating: (rated 14 times) Popularity:

Name: Hardware Guide v1 - Dynamics - NAV 5.0

Author:Patrice DuPont-Roc, Ramcel Gatchalian, Denmark Serrano,

Michael DeVoe, Lars Lohndorf-Larsen

Date: 27/10/2007

Size: 742.6 KB

Downloads: 2144

MD5 Digest: 649176197ACEDB54D78E7DEC57CD07DA

On DVD-ROM: Yes

Category: General downloads

(Click screenshot to enlarge)

Description: The whitepaper provides hardware sizing for Microsoft Dynamics NAV (version 5.0)installations.

The whitepaper goes into specific detail as to the recommended hardware requirements for avariety of Dynamics NAV configurations.

Avg. rating: (rated 5 times) Popularity: