Denbighshire creates unique Welsh partnership with Civica7-year revenues and benefits partnership to maintain and improve services while saving 200,000 annually

Denbighshire County Council has established a strategic partnership, the first of its kind in Wales, with Civica, a market leader in specialist systems and business process services that help organisations transform the way they work. Under the agreement, which includes the transfer of 74 employees to Civica, the company will deliver outsourced revenues and benefits services locally on behalf of Denbighshire, creating a transactional processing centre Canolfan Elwy that will sustain local employment through the provision of services for other public sector organisations in Wales.

Denbighshire's Cabinet Lead Member for Finance, Councillor Julian Thompson-Hill, said, "Like all councils in the UK, we are having to look at innovative ways of working in order to continue to provide services in the face of severe budget restrictions. Civicas knowledge and understanding of the issues facing local authorities makes them an important partner for automating and transforming critical council services such as revenues and benefits.

"The agreement means we can look to the future knowing we can not only maintain but improve and grow the work we do in Denbighshire and actually create more jobs further down the line through taking on work for other authorities.

We have worked with Civica to make the transition as seamless as possible and we want to offer reassurance to our customers that they can continue to access the services in the same way as they have done in the past. Employees and the union have been included throughout the process, providing very positive feedback.

Simon Downing, Civica chief executive, said, We look forward to working in partnership with Denbighshire Council to extend our existing relationship and to provide service assurance and savings for the council during a period of rapid and significant change. Denbighshire already delivers a high performing service and, together with our experience in transforming services, we will build on this to drive innovation, efficiency and growth.

As a strong and stable partner for local government, Civica has built a specialist revenues and benefits service model which incorporates the skills, flexibility and scalability needed to respond to the challenges faced by local authorities. The company provides similar services successfully in other parts of the UK and has a track record of enabling councils to maximise growth and business opportunities through a combination of transformation experience and market-leading software solutions.

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About CivicaCivica (www.civica.co.uk) is a market leader in specialist systems and business process services for organisations across the public sector and around the world. Through experienced people who understand service delivery, the Group applies software, cloud-based services and outsourcing to help customers transform the way they work. Drawing on a unique combination of people, technology and business process expertise, Civica supplies more than 2,500 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA.

Alex Hudaly/Sara Downey Civica Press Office at Brands2Life(0)20 7592 1200civica@brands2life.com