demystifying employee engagement - presentation from recruitment leaders connect (rlcon) by...
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Demystifying Employee EngagementHolly Fawcett, Social Talent
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Employee Engagement
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Employee EngagementWhat is ?
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Employee Engagement
Emotional commitment
What is ?
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Employee Engagement
Emotional commitment Use of discretionary effort
What is ?
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Why is Employee Engagement important to me?
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Why is Employee Engagement important to me?
Hiring your own team
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Why is Employee Engagement important to me?
Hiring your own team Consultant Retention
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Why is Employee Engagement important to me?
Hiring your own team Consultant Retention
Pinpoint attraction points for clients
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Why is Employee Engagement important to me?
Hiring your own team Consultant Retention
Pinpoint attraction points for clients
Consulting your Clients
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Employee Engagement
Employer Brand
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Employee Engagement
Employer Brand
talent attraction
talent retention
customer perceptionemployee productivity
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What is Employee Engagement?
Emotional commitment Use of discretionary effort
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What is Employee Engagement?
Emotional commitment Use of discretionary effort
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What is Employee Engagement?
Emotional commitment Use of discretionary effort
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What Motivates Employees?
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What Motivates Employees?
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What Motivates Employees?
Autonomy
Mastery
Purpose
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1. Autonomy
nounFreedom from external control or influence; independence
/ɔːˈtɒnəmi/
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1. AutonomyFreedom to make own decisions about work day, including work hours
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1. AutonomyFreedom to make own decisions about work day, including work hoursIn control of own workspace
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1. AutonomyFreedom to make own decisions about work day, including work hoursIn control of own workspace
In control of how work gets done
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1. AutonomyFreedom to make own decisions about work day, including work hoursIn control of own workspace
In control of how work gets done
“Control leads to compliance; autonomy leads to engagement.” Daniel Pink, Drive
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20% Time
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20% Time
Once per quarter, for 24 hours
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20% Time
Once per quarter, for 24 hours
Work on anything you want, with whomever you want and how you want
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20% Time
Once per quarter, for 24 hours
Work on anything you want, with whomever you want and how you want
Must show the results of day to the rest of
the company
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2. Mastery
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2. Mastery
Competence or skill
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2. Mastery
Competence or skill
Ability to up-skill to improve one’s competence
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2. Mastery
Competence or skill
Ability to up-skill to improve one’s competence
Personal fulfilment from being “good” at something
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2. Mastery
Competence or skill
Ability to up-skill to improve one’s competence
Personal fulfilment from being “good” at something
In control of own learning and development
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Each employee receives a Personal Training Allowance per year
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Spent $2,500 per employee (23.7 hours) on training in 2014
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3. Purpose
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3. Purpose
Organisation’s purpose and employee’s purpose are aligned
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3. Purpose
Organisation’s purpose and employee’s purpose are aligned
The “reason” behind a project or product is clear
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1-1-1 Model (Technology - People - Resources) to help improve communities around the world
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Customer Obsession.
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“The science shows that the secret to high performance isn’t our biological drive or our reward-and-punishment drive, but our
third drive - our deep-seated desire to direct our own lives, to extend and expand our abilities, and to live a life of purpose.”
- Daniel Pink, Drive
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How can Businesses Use Autonomy, Mastery &
Purpose?
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Autonomy: Democratisation of your Organisation
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Autonomy: Democratisation of your Organisation
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Autonomy: Democratisation of your Organisation
Voice
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Autonomy: Democratisation of your Organisation
Voice Empowerment
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Autonomy: Democratisation of your Organisation
Voice Empowerment Autonomy
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Autonomy: Democratisation of your Organisation
Voice Empowerment Autonomy Clarity
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Autonomy: Democratisation of your Organisation
Voice Empowerment
Transparency
Autonomy Clarity
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Close-knit teams
just chat
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Social Talent 2016 Strategy Meeting
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Social Talent 2016 Strategy Meeting
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Social Talent 2016 Strategy Meeting
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Social Talent 2016 Strategy Meeting
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Autonomous Mastery: Self-directed Learning
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Autonomous Mastery: Self-directed Learning
1. Personal training budget
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Autonomous Mastery: Self-directed Learning
1. Personal training budget
2. Incentivise relevant training
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Autonomous Mastery: Self-directed Learning
1. Personal training budget
2. Incentivise relevant training
3. Celebrate training successes
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Purpose Maximisation
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Purpose Maximisation
1. Clearly define your Purpose
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Purpose Maximisation
1. Clearly define your Purpose
2. Purpose Goals are more powerful than Profit Goals
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Purpose Maximisation
1. Clearly define your Purpose
2. Purpose Goals are more powerful than Profit Goals
3. Purpose relates to people (self, company, society)
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When employees feel listened to…
When employees are good at their job…
When employees see the purpose…
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When employees feel listened to…
Refer potential hires
When employees are good at their job…
When employees see the purpose…
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When employees feel listened to…
Refer potential hires Proud to say they work for you
When employees are good at their job…
When employees see the purpose…
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When employees feel listened to…
Refer potential hires
Will promote the company
Proud to say they work for you
When employees are good at their job…
When employees see the purpose…
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When employees feel listened to…
Refer potential hires
Will promote the company
Proud to say they work for you
Want to do great things
When employees are good at their job…
When employees see the purpose…
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Results from Engaged Employees
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Results from Engaged Employees
Internal:
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Results from Engaged Employees
Internal:
Employee churn
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Results from Engaged Employees
Internal:
Employee churn
Employee productivity
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Results from Engaged Employees
Internal:
Employee churn
Employee productivity
External:
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Results from Engaged Employees
Ability to attract talent
Offer acceptance
Employee Referrals
Internal:
Employee churn
Employee productivity
External:
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth
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The Key to Performance Acceleration & Future Growth