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8/13/2019 Demonstrating Personal Qualities NHS Leadership Academy_ NHS Leadership Academy

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8/20/13 Demonstrating personal qualities NHS Leadership Academy| NHS Leadership Academy

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Demonstrating personal qualities

Questions to help identify development needs

Developing self awareness

Stage 1: your own practice/immediate team

Stage 2: the whole service/across teams

Stage 3: across services/the wider organisation

Stage 4: the whole organisation/the wider healthcare system

Do you know what impact your leadership is having on the wider healthcare community?

What tools and sources are you using to find out? How aware are you of the impact that

your role has on you personally and your performance?

Managing yourself





Do you remain focused on strategic goals when there are conflicting demands and

different priorities? Do you know when and where your personal involvement is required

to achieve the most benefit for the organisation?

In this section

http://www.leadershipacademy.nhs.uk/grow/leadership-development-module-2/demonstrating-personal-qualities/#+Stage+4%3A+the+whole+organisation%2Fthe+wider+healthcare+system

http://www.leadershipacademy.nhs.uk/grow/leadership-development-module-2/demonstrating-personal-qualities/#Stage+2%3A+the+whole+service%2Facross+teams


http://www.leadershipacademy.nhs.uk/grow/leadership-development-module-2/demonstrating-personal-qualities/#Stage+3%3A+across+services%2Fthe+wider+organisation


http://www.leadershipacademy.nhs.uk/grow/leadership-development-module-2/demonstrating-personal-qualities/#Stage+1%3A+your+own+practice%2Fimmediate+team

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Continuing personal development





Do you keep abreast of leading edge thinking and best practice? Do you apply this

learning to improve the service? Do you see challenge as an enabler of improvement?

Acting with integrity





Do you ensure standards of integrity are maintained across the service? Do you

regularly communicate the importance of adopting an ethical and inclusive approach?

Development suggestions





Actively promote learning and development opportunities within the organisation.

Lead by example by personally reflecting and taking part in assessments to find out

more about yourself. Participate in a 360-degree feedback process, undertake one

or more personality psychometrics – e.g. OPQ (Occupational Personality

Questionnaire), MBTI (Myers Briggs Type Indicator). These will give you a structured

















insight into your preferences and give you the language to describe yourself and to

articulate your preferences to others.

Get periodic feedback from colleagues on your behaviour in situations of high

pressure or when you are up against obstacles.

Take a step back and look at the patterns of your workload – what problems/queries

keep arising, what are you working on that should be done by someone else, what

are you responding to too quickly, how are you spending the bulk of your time

(versus how you should be spending it)? Devise approaches, systems and

delegation behaviours that tackle these things. Be strategic, rather than tactical in

your approach to your workload.

Work with a coach to target personal development blockers e.g. empowering others,

delegating appropriately, how you balance the different elements of your role – this

can help in understanding when you need to get involved and when you need to step

back and let others manage. Visit the NHS Leadership Academy website to view the

National Quality Assured Coaching Register .

Make sure you are familiar with policies on equal opportunity and diversity. Attend

conferences/workshops and review NHS training literature/videos/case studies on

these topics.

Promote a culture consistent with the core values – encourage and support people to

express fears and doubts without blame or stigma; help colleagues who are in

difficulty; value your colleagues and their contribution; encourage people to learn

and improve and make sure you and your colleagues put the interests of patients

first. Reward and celebrate these behaviours.

Consider reading material on the area of developing resilience. This will help you

maintain commitment to your goals when you are challenged or when you meet

obstacles, mistakes or failings (see references).

Demonstrating personal qualities

Have you completed one of our self assessment tools?

About us

http://www.leadershipacademy.nhs.uk/grow/leadership-development-module-2/demonstrating-personal-qualities/#

http://www.leadershipacademy.nhs.uk/discover/leadership-framework-self-assessment-tool/

http://www.leadershipacademy.nhs.uk/wp-content/uploads/2013/03/NHSLeadershipdemonstrating_qualities-20130305.pdf

http://www.leadershipacademy.nhs.uk/grow/top-leaders-programme/executive-coaching/





Our Vision: To be a centre of excellence and beacon of best practice on leadership development, owned by the

NHS and working for all those involved in NHS funded care.

Our Mission: To develop outstanding leadership in health, in order to improve people’s health and their experiences

of the NHS.

@NHSLeadership

NHS Leadership Academy HQ

32 Sovereign Street, Leeds, LS1 4BJ

NHS Leadership Academy

157-197 Buckingham Palace Road, Victoria, London, SW1W 9SP

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