demat project final

8/8/2019 Demat Project Final

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A PROJECT REPORT

ON

COMPARATIVE ANALYSIS OF DEMAT

ACCOUNT AND ONLINE TRADING

SUBMITTED

TO,

Smarajit Sengupta -Finance Dept. (HOD)

OF,

KOLKATA

By

-Subhajit Chatterjee-Roll no.-114-

-Dipannita Bhowmik- Roll no.-53-

-Prakriti Shaw-Roll no.-85-


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ACKNOWLEDGEMENT

I would like to extend my gratitude to my teacher Mr. S.Sengupta

for giving us this valuable project to accomplish in tenure of this session.

A successful project can never be prepared by the singular effort of the

person to whom project is assigned, but it also demands the help of someconversant persons who undersigned actively or passively in thecompletion of a successful project. I would like to extend my thankfulnessto him for providing me with excellent instructors of INDIABULLS whose

guidance and co-operation have been of immense help for the successfulcompletion of this project. I would also thanks to Indiabulls for guidanceand co-operation.

SUBHAJIT CHATTERJEE,

DIPANNITA BHOWMIK,

PRAKRITI SHAW


3/46

OBJECTIVE

An objective is the brain child of any project report. Project reports will alwayscertain objectives which need to be accomplished. Following are the objectives

behind the preparation of this project at IndiaBulls

1. To compare Indiabulls online share trading account with the big players inthe market i.e., ICICI securities, Religare securities, Angel broking, IndiaInfoline.

2. Identify the areas where India Bulls scores above its competitors and quarterits weak links.

3. Know the market potential of Indiabulls considering the facts that wheremany competitors in this fields with some more firms expected to join freyin the near future. This will be done with the help of a Questionier .

4. To understand the company, its achievement and task, products and sevicesand also to collect information about its competitors its product andservices and products.


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EXECUTIVE SUMMARY

The commencement of E-Trading and Demat has transformed the capital

market in India. With the help of Demat and Trading account, buying and

selling of shares has become a much faster and even process than trading

with the assistance of a physical broker. It provides for the assimilation ofbank, broker, stock exchange and depository participants. This helps to get

rid of the painstaking procedure of investing in stock exchange. Today, if

one wants to invest in stock market, he has to contact a broker on phone or

meet him personally to place order. A broker generally gives such

importance and additional service only to high net worth customers. But

the introduction of Internet trading, even a common or a small investor gets

an opportunity to avail the service at an affordable price which is muchlesser than what is charged by a physical broker over the phone. Online

trading has given customer a real time access to account information, stock

quotes elaborated market research and interactive trading. The prerequisites

of Internet trading are a computer, a modem and a telephone connection,

registration with broker, a bank a/c and depository account. The

introduction of depository service is considered as the beginning of the

trading of Stocks @ click. This means that you can arrange delivery ofscrips sold anytime, anywhere to anyone by click of a mouse.

Dematerialization facilitates to keep the securities in electronic form

instead of paper form. It offers more advantageous than the physical

certificate form. Despite the advantages of Dematerialization, the

awareness levels among the investors relating to Demat account is not

adequate because of numerous reasons. The investors are not sufficiently

responsive of the concept of Demat account and the various financial

institutions providing such services. This study involves understanding the

various concepts of Demat and analyzing the investment pattern of

individuals in India and a study on Analysis of awareness among investors

regarding On Line Trading and Dematerialization


5/46

COMPANY PROFILE

PROFILE

Type Public (NSE: [1])

Founded 2000 As Indiabulls FinancialServices Ltd

HeadquartersMumbai, India

Key peopleSameer Gehlaut, Chairman & CEO

Rajiv Rattan,

President & CFO, Saurabh Mitten

Director

Industry Financial Services

Products Securities, Consumer Finance,Mortgages, Real Estate,

Power, Retail services

Employees Around 4000

Website http://www.indiabulls.com
http://www.indiabulls.com/http://www.indiabulls.com/


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Indiabulls is Indias leading Financial Services and Real Estate Company having over

640 branches across India. Indiabulls serves the financial needs of more than 4,50,000

customers with its wide range of financial services and products from securities,

derivatives trading, depositary services, research and advisory services, consumer secured

and unsecured credit, loan against shares and mortgage & housing finance. Having

around 4000 Relationship Managers, Indiabulls helps its clients to satisfy their

customized financial goals. An India bull through its group of companies has entered intothe Indian Real Estate business in 2005. It is currently evaluating several large-scale

projects worth several hundred million dollars.

Indiabulls Financial Services Ltd is a public company and listed on the National Stock

Exchange, Bombay Stock Exchange, Luxembourg Stock Exchange and London Stock

Exchange. The market capitalization of Indiabulls is approx US $ 800 million, and the

consolidated net worth of the company is approx US $ 400 million. Indiabulls and its

group companies have attracted US $ 300 million of equity capital in Foreign Direct

Investment (FDI) since March 2000.

Indiabulls ranks at 82nd position in the list of most valuable companies in India.

Indiabulls is promoted by three engineers from the Indian Institute of Technology (IIT)

Delhi. Foreign Institutional Investors (FIIs) and foreign funds hold over 60 percent

shareholding of Indiabulls. Some of the large shareholders of Indiabulls are the largest

financial institutions of the world such as Fidelity Funds, Capital International, Goldman

Sachs, Merrill Lynch, Lloyd George and Farallon Capital. There are approximately over

40,000 shareholders of the company.

Indiabulls Financial Services is a retail financial services company providing a diverse

array of financial products and services, through its nationwide network of over 300

Indiabulls offices, and services over 2,50,000 clients spread across 110 cities in India.

Indiabulls, along with its subsidiary companies, offer consumer loans, brokerage and

depository services, personal loans, home loans and other financial products and services

to the retail markets.

Indiabulls, which has a workforce of over 10,000 full time employees, reported US $ 60

million in Profit before Tax and US $ 45 million in Net Profit for the first nine months of

the current financial year.


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Business of the company has grown in leaps and bounds since its inception. Indiabulls

became the first company to bring FDI in Indian Real Estate through a JV with Farallon

Capital Management LLC, a respected US based investment firm, Indiabulls has

demonstrated deep understanding and commitment to Indian Real Estate market by

winning competitive bids for landmark properties in Mumbai and Delhi

Indiabulls Group is one of the top business houses in the country with business interests

in Real Estate, Infrastructure, Financial Services, Retail, Multiplex and Power sectors.

India bulls Group companies are listed in Indian and overseas financial markets. The Net

worth of the Group exceeds USD 2 billion. India bulls has been conferred the status of a

Business Super brand by The Brand Council, Super brands India. India bulls Financial

Services is an integrated financial services powerhouse providing Consumer Finance,

Housing Finance, Commercial Loans, Life Insurance, Asset Management and Advisory

services. India bulls Financial Services Ltd is amongst 68 companies constituting MSCI -

Morgan Stanley India Index. India bulls Financial is also part of CLSAs model portfolio

of 30 Best Companies in Asia. India bulls Financial Services signed a joint venture

agreement with Sogecap, the insurance arm of Societ Generale (SocGen) for its

upcoming life insurance venture. India bulls Financial Services in partnership with

MMTC Limited, the largest commodity trading company in India, is setting up Indias

4th Multi- Commodities Exchange.

India bulls Real Estate Limited is Indias third largest property company with

development projects spread across residential projects, commercial offices, hotels,

malls, and Special Economic Zones (SEZs) infrastructure development. India bulls Real

Estate partnered with Farallon Capital Management LLC of USA to bring the first FDI

into real estate. India bulls Real Estate is transforming 14 million sqft in 16 cities into

premium quality, high-end commercial, residential and retail spaces. India bulls Real

Estate has diversified significantly in the following business verticals within the real

estate space: Real Estate Development, Project Advisory & Facilities Management:

Residential, Commercial (Office and Malls) and SEZ Development. Power: Thermal and

Hydro Power Generation.


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Board Of Directors

NAME DESIGNATION

Mr.Sameer Gehlaut Chairman & Whole time Director

Mr.Shamsher Singh Director

Mr.Aishwarya Katoch Director

Mr.Kartar Singh Gulia Director

Mr.Gagan Banga Director

Mr.Saurabh K Mittal Director

Mr.Karan Singh Director

Mr.Rajiv Rattan Whole Time Director

INDIABULLS SECURTIES LTD.

Indiabulls Securities Limited is Indias leading capital markets company with All-

India Presence and an extensive client base. Indiabulls Securities is the first and


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only brokerage house in India to be assigned the highest rating BQ 1 by CRISIL.

Indiabulls Securities Ltd is listed on NSE, BSE & Luxembourg stock exchange.

The company through various types of brokerage accounts provides product and

services related to purchase and sale of securities listed in NSE and BSE. It also

provides depository services, equity research services, mutual fund, IPO

distribution to its clients. The company provides these services through on-line and

off-line distribution channel

Power Indiabulls Indiabulls

Signature Account

Depository Services NRI

Trading

IPO Online Indiabulls

Equity Analysis


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Growth structure

2000-01 India bulls Financial Services Ltd. established one of Indias first tradingplatforms with the development of an in house team.

2001-03 Indiabulls expands its service offerings to include Equity, F&O,Wholesale Debt, Mutual fund, IPO distribution and Equity Research.

2003-2004 India bulls ventured into Insurance distribution and commodities trading.Company focused on brand building and franchise model.

2004-05 India bulls came out with its initial public offer (IPO) in September 2004.

India bulls started its consumer finance business. India bulls entered the

Indian Real Estate market and became the first company to bring FDI in

Indian Real Estate. India bulls won bids for landmark properties in

Mumbai.


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2005- 06 India bulls have acquired over 115 acres (0.47 km2) of land in Sonepat for

residential home site development. Merrill Lynch and Goldman sac, one

of the renowned investment banks in the world have increased their

shareholding in India bulls. India bulls is a market leader in securities

brokerage industry, With around 31% share in online trading, Farallon

Capital and its affiliates, the worlds largest hedge fund committed Rs.

2000 million for India bulls subsidiaries Viz. India bulls Credit Services

Ltd. and India bulls Housing Finance Ltd. Steel Tycoon Mr. LN Mittal

promoted LNM India Internet venture Ltd. acquired 8.2% stake in India

bulls Credit Services Ltd.

2000-07 India bulls entered in a 50/50 joint venture with DLF, Kenneth Builders &

Developers (KBD). KBD has acquired 35.8 acres (145,000 m2) of land

from Delhi Development Authority through a competitive bidding process

for Rs 450 crore to develop residential apartments.

India bulls Financial Services Ltd. is included in the prestigious Morgan

Stanley Capital International Index (MSCI). Farallon Capital has agreed to

invest Rs. 6,440 million in India bulls Financial Services Ltd. India bulls

ventured into commodity brokerage business. India bulls has received an

in principle approval from Government of India for development of

multi product SEZ in the state of Maharashtra. Dev Property Development

plc. has subscribed to new shares and has also acquired a minority

shareholding from the Company. India bulls Financial Services Ltd. Board

resolves to Amalgamate India bulls Credit Services Limited and demerge

India bulls Securities Limited.


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Sales turn over and profit earning per share

of India Bulls

March 05 March 06 March 07 March 08 March ,09

1240.9 1686.2 2003.0

Sales turn

over

Other

income

167.04

1.37

610.33

2.82

5

3.46

5

2.52

9

2.7

1244.4 1688.7 2005.7

Total income

Total

expenses

168.41

62.85

613.15

201.04

1

495.69

7

458.31

9

798.38

1227.9 1204.7

Operating

profite

Profit of

sales on

assets

Profit of

sales on

investment

Gain and

loss of

FOREX

VRS

adjustment

Other

extraordinar

y

Total

extraordinar

y

Tax onextraordinar

104.19

-

-

-

-

-

-

--

--

--

--

--

409.29

_

_

_

_

_

_

_

_

745.26

_

_

_

_

_

_

_

_

4

_

_

_

_

_

_

_

230.4

1

_

_

_

_

_

_

_

1207.4


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y

NET

extraordinay

Gross profit 1028.6

Interest 13.38 31.49 67.97 392.26 6

PBDT 92.18 380.62 680.75 838.2 178.86

Depreciation 2.17 7.25 17.69 7.16 7.81

Depreciation

on

revaluation

of asset

_ _

_ _ _

PBT 90.01 373.37 663.06 831.04 170.95

TAX 33.3 120.01 219.66 250.4 71.5

N et profit 56.71 253.36 443.4 580.64 99.45

Prior tax

income/expe

nses

_ _ _ _ _

Depreciation

for previous

written

back/provide

d

_ _ _ _ _

Dividend _ _ _ _ _

Dividend tax _ _ _ _ _

Dividend (%) _ _ _ _ _

Earning per

share

Book value

Equity

4.26

_

26.65

15.81

_

32.05

1654.6

24.19

_

36.66

1463.0

22.91

_

50.69

3198.2

3.92

_

50.73

3219.1


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Reserves

Face value

533

2

3

2

0

2

2

2

2

2

Opening of a demat account

Demat ref. to dematerialization account. Demat account

allows you to buy, sell and transact shares without the

endless paper works and delays. It is also safe, secure

and convenient.

Lets say our portfolio has 100of Satyam, 50 of Castrol,

20 of ICICI bank, 50 of Tech Mahindra, 100 of TCS shares.

All these will show in our demat account. So we dont

have to possess in physical certificates showing that we

own these shares. They are all held electronically in our

account.


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Process of purchasing DEMATaccount

The processes for purchasing Demat securities is also similar to

the processes for buying physical securities; -

1. Investor instructs DP to receive credits into his account in

the prescribed form. They may be one at a time or many.

2. Investor purchases securities in any of the stock exchanges

linked to depository through a broker.

3. Broker receive payment from investors and arranges

payment clearing corporations.

4. Broker gives instruction of DP to debit clearing account and

credit clients accounts. Investors receive shares into his

account by way of book entry.


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Process of selling DEMAT account

The process for selling Dematerialized securities in stock

exchanges is similar as selling physical securities. The only major

difference is that instead of delivering physical securities to the

broker, the investor instructs his DP to debit his DEMAT account

with the number of securities sold by him and credit the brokers

clearing account. The process for selling Dematerialized account

given below.

1. Investor sells securities in any of the stock exchanges links

to depository through a broker.

2. Investor instructs his DP to debit his demat account with the

number of securities sold and credit the brokers clearing

account.

3. Before the pay-in-day, broker of the investor transfer the

securities to clearing corporation.

4. Broker receives payment from the stock exchange.

5. The investors receive payment from the payment for sell of

securities in the same manner as received in case of sell of

physical securities.


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Benefits of DEMAT accounts

PRIMARY BENEFITS:-

1. SAFETY: - If we are holding are shares, bonds etc in physical form, there are

changes of its theft, mutilation, loss, fake paper etc. However, in DEMAT

account we can keep safe from all this threats.

2. CONVENIENCE: - when we want to sell our DEMAT share or redeem our debentures

in DEMAT account, there are no has less of filling up transfer forms, time consuming

paper works etc.

OTHER BENEFITS: -

We can park most of our investment including bonds, debentures, gold units,

NSC in our DEMAT account.

We do not have to remember the due dates of maturity of bonds, NSC and

debentures as if they are being informed to us before the schedule dates.

We receive all the dividends and interests directly in our linked bank account.

In case of bonus, rights, split, merger or any other corporate actions, everything takesplace automatically. We do not have to do anything except to file the physicalintimation letters sent by the Registrar and Transfer Agents

Nowadays with the advent of online trading, we can perform online all the activitiesassociated with buy, sell and transfer of shares

With a single nomination in your DEMAT account, we are nominating our legal heirsto all the investments held by us.

For many public issues of bonds and debentures of reputed and trustworthycompanies, it is necessary to have a DEMAT Account, as the companies do not allot

securities in paper form.


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Since most of the process of buying and selling dematerialized securities is electronic,there are no chances of signature mismatch.

Elimination of problems related to selling securities on behalf of a minor.

Elimination of problems related to change of address of investor, transmission etc.

Reduction in handling of huge volumes of paper periodic status reports.

So with Dematerialized Securities, the entire process of transferring shares, bonds and other financial assets hasbecome smooth and swift. DEMAT Accounts offer numerous advantages and hence it makes sense for the retailinvestors to open DEMAT Accounts as early as possible

ONLINE TRADING

Change is the law of nature. There were times when man was aWanderer or a normal. He himself had to go place to place in search of

food, water and now everything is available at your doorstep just at the

click of the mouse. The growth of information technology has affected

almost all sectors of life. Internet has enabled us to get every information

at our doorstep.

When Internet has affected all sectors he could stock markets the most importantplayer of the economy, has remained far behind? Like all other sectors Internet hasset its feet in the stock markets also. The Stock Market system provides single,nation wide securities. It enables LAN investors in one part of the country to tradeat the best quotes with an investor located in any other part of the country throughthe members of the stock exchange and subsequently clears and settle the

trade in an efficient and cost effective manner. The primary objective of the StockMarket is to provide clear opportunity to the investors throughout the country to


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trade any security irrespective of the size of the order or the broker through whomthe order is routed. This provides the facility to execute the buy order at the lowest

price in the stock market located anywhere in the country without any extra cost tothe investors. There will be no trading floor in the exchange. Instead, each tradingmember will have a computer at his own office anywhere in India which will beconnected to the central computer system at the NSE through leased line or VSATs(very small aperture terminals), for an interim transition period of 6 months &subsequently by satellite link. VSATs are relatively smaller dishes similar to dishantenna for cable TV & have the benefit of not being very expensive. A satellite

network makes it possible to connect almost all the parts of the nation quickly as itis easy to install, as against the ground lines such as dial up modems leased lines,which are prone to disruptions, satellite links, on the other hands ensure highspeed, availability and quality of the connection. This mode of trading is known as"Online Trading"

Introduction of online trading in

India

Online trading introduced in India in February 2000 when a couple

of broker started offering an online trading platform for their

customers.

Objectives if present trading system------

1. Reduces and eliminates operational inefficiencies inherent in

manual systems.

2. Increased trading capacity in stock market, improves market

transparency.

3. Eliminates unmatched trades and delayed reporting.

4. Set up various limits, rules and controls centrally.

5. Consolidate the data on electronic media.

6. Provide analytical data for use of stock market.


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Mechanism of online trading

Clients

Broker Stock

exchange

Place and

order the net

of the

brokers

website

through the

distinctive Id

code

Accept the

order, check

the clients

identity and

place the order

Accept the order

after checking the

script limit of the

broker for the daySettlement of the

deal (buy/sell

order) get

reflected in his

demat account.

Pays the exchange

through his own and

receives the

payment from the

client account.

Receives the

money and

completes the

settlement.


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Benefits of Online trading

Benefits of online are much much better than that of physical

trading. The points of which are online trading are beneficial are

given below

1. Less costly:-

It reduces the brokage cost and added value to the

profit.

2. Peace of mind :-

One can never have complete peace of mind but online

investing does away with the hustle of feeling up

instruction slips visits to the broker for handing over

this slips and consequent costing.

3. Keeping records :-

Easy to keep records safely and there is no fear top loss

of value documents.

4. Ease of trade :-

The client is intimated about the

execution of the deal by e-mail.


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One click made trade easy and saves huge amount of

time and mental pressure.

Comparative analysis of various

stock broking agencies in Kolkata of

the basis of ACTIVATION CHARGES,

BROKERAGE, SERVICES

[Base Company]

INDIABULLSSECURITIES

46/31/1, Leela Roy sarani

Ballygunge (near Ballygunge AC Market)

Kolkata- 700029

Criteria INDIABULLSSECURITIES

Demat account opening

charge

200

Brokage Intraday, delivery 5 paisa, 50 paisa


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AMC(Annual Maintenance

Charge)

250

Trading funding intraday,

delivery

10 times,4 times

Debit Period T+2 days

Mode of trading Both online and offline

Marginal money No limit

Software installation No extra charge

ANGEL BROKING

124 A, Acharya Prafulla Chandra Road.

Sealdah, Kolkata-700014

Criteria Angel stock broking


charge

750



Charge)

Rs. 300


24/46


delivery

6 times,4 times(min. stocks

Rs. 50,000)



Marginal money 5000


India Infoline

234/3A, AJC Bose Road

Minto Park

Kolkata-700017

Criteria India Infoline


charge

550



25/46


Charge)

NIL


delivery

10 times,4 times



Marginal money 2000


Religare Securities

11/1, Lala Lagpat Rai Sarani,

Sarat Bose Road

Kolkata-700020

Criteria Religare securities


charge

550



26/46


Charge)

250


delivery

6 times,4 times(min. stock

of Rs.50,000)





ICICI DIRECT

Champak Niketan Pvt. Ltd

29A, Western Street,

3rd Floor,

Kolkata 700012

Criteria ICICI Securities


charge

975


27/46



Charge)

500


delivery

6 times,4 times(min. stock

of Rs.50,000)





RESEARCH METHODOLOGY

Sample size : 100

Sources of data : Primary data & Secondary

Sampling used in data collection : Random sampling

Primary Data:


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The required data was collected by way of distribution of questionnaires toinvestors at random and by way of telephonic interviews and online distribution ofQuestionnaire.

Tools/Technique of data collection

Personal Interview

Close observation

Survey conduction

Secondary data:

Already existing data is called secondary data. I collected them by following method

Internet

Books

Area selected for data collection Kolkata

Data interpretation and analysis

Q.1) Do you invest in share market?

a) Yes b) No


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46

47

48

49

50

51

52

yes no

no.of respondent

%of respondent

From the above given chart we analysis that there

are still 52 percent of people are still left in case of

demat accounting.

Q.2) A) Type of trading you generally do---


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Intraday/Delivery/Both

0

5

10

15

20

25

30

35

40

45

50

Intraday Delivery Both

Interpretation: - 46% people prefer intraday trading, 25 % prefer delivery and29% do both type of trading.

Q.2)B) Time period of investment

1 month/1-6 months/more than 6months


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0

10

20

30

40

50

60

1 month 1-6

months

more

than 6

months

3-D Colum

3-D Colum

Interpretation: - Maximum people prefer to invest for 1 to 6 months and amount of

investment for majority of people was found to be between Rs. 20,000 to Rs. 1 lac.

Q.2)C) In your opinion what is the biggest problem

in India trading firm.


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Lack of knowledge

Unsatisfactory service by broking firms

Market unsatisfactory

Charge by the broking firms

0

5

10

15

20

25

30

Lack of knoldg Unsatisfactory

sercices

mkt uncertainty charge by the

broking firms

Interpretation: - Most of the people face big problems in trading, Lack ofknowledge and belief that unsatisfactory services by their broking firms create

problem in trading while 29 % people consider charges of broking firm as a

problem in trading.

Q.3) what is your opinion about the problem of

market uncertainty in trading?

a.) It's a big challenge


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b.) It's manageable

c.) It's an opportunity

0

5

10

15

20

2530

35

40

it's a big

challenge

unmanageable it's an

opportunity

3-D Colu

3-D Colu

3-D Colu

Interpretation: -35% of people consider market uncertainty as a big problem,

around 40%people consider it as an opportunity and rest says it is unmanageable.

Q.4) Does unsatisfactory services provided by the broking firmcreate problem in trading?

a.) Yes


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b.) A littlec.) No

0

10

20

30

40

50

60

70

Yes partial No

3-D Column

3-D Column

3-D Column

Interpretation :- 63% consider the Unsatisfactory services provided by the broking

firm create problem in trading, 17% people consider it a little and 20% were not

agree to that.

Q.5) Which charge do you consider charged by the brokingfirms is a problem in trading?a.) Broking charge

b.) Undisclosed hidden chargec.) Annual maintenance charge


35/46

0

10

20

30

40

50

Broking charge Undisclosed

hidden charge

AMC

3-D Colu

3-D Colu

Interpretation: - Most people considered broking charges and Annual Maintenance

charge as their problem in trading.

Q.6) Name of the broking firm with which you aremaking your investment?a.) India bullsb) Angel Brokingc) India Infoline

d) Religar


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e) ICICIe) Others

0

5

10

15

20

25

30

35

India Bulls Angel Religare India

Infoline

ICICI Others

3-D Co

3-D Co

3-D Co

Interpretation: - Market share of INDIABULLS is around 31% in

Kolkata .

Q.7) Are you satisfied in trading with your broking

firm?

a.) Highly Satisfied b.)

Satisfied


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c.) Neutral

d.) Dissatisfied e.) Highly

Dissatisfied

0

5

10

15

20

25

30

35

Highly

Satiafied

Satisfied Neutral Dissatisfied Highly

Dissatified

3-D Colu3-D Colu

3-D Colu

Interpretation: - Most of the people are satisfied with their broking

firm


38/46

Q.8) Are you aware of products and services

offered by India bulls?

a.) Yes

b.) No

0

10

20

30

40

50

60

70

80

Yes No

3-D Column

3-D Column

3-D Column

Interpretation: - 75% of people are aware of products and services offered byIndia bulls


39/46

Q.9) Are you satisfied with them?

a.) highly satisfied b) Satisfied c) Neither satisfied nor

dissatisfied d) Dissatisfied e) Highly

dissatisfied

0

5

10

15

20

25

30

Highly

satisfied

Satisfied Neutral Dissatified Highly

dissatisfied

3-D Colu

3-D Colu

3-D Colu

Interpretation: - Majority of people are satisfied with them.


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Q.10) Are you satisfied with the charges charged by India bullsfor opening D-Mat account?

a.) Highly satiesfiedb.) Satisfiedc.) Neither satisfied nor dissatisfiedd.) Dissatisfied

e.) Highly Dissatisfied.

0

510

15

20

25

30

35

40

Highly

satisfied

Satisfied Neutral Dissatisfied Highly

dissatisfied

3-D Colu

3-D Colu

3-D Colu

Interpretation: - Most of people are satisfied with the charges charged by Indiabulls for opening Demat account


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Q.11) What is your perception regarding Indiabulls?

a.) Best

a.) Good

b.) average

c.) Bad

e.) Worst

0

5

10

1520

25

30

35

Best Good Average Bad Worst

3-D Colu3-D Colu

3-D Colu

Interpretation: - Except few people maximum of the peoples perception aboutINDIABULLS is good.


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Q.12) Please specify reasons?

a.) Services good /average / bad b.) Brokerage good /average / badc.) Relationship manager's support good /average / badd.) Transparency good /average / bad

0

10

20

30

40

50

60

good average bad good average bed good average bad good average bad

n

%

The above table shows every quarter of three

column consist of one item i.e., first three consist

of SERVICES, next three with BROKAGE,

RELATIONSHIP MANAGERS SUPPORT and

TRANSPERANCY .

Interpretation: - In case of transparency and services Indiabulls is consideredgood and average in case of brokerage and relationship manager's support.


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Q.13) At which office location you are more

comfortable with Indiabulls:-

a.) Ballygung

b.) Sovabazar

0

10

20

3040

50

60

Ballygunj Sovabajar

3-D Colum

3-D Colum

3-D Colum

Interpretation: - Clients of INDIABULLS are more comfortable at Sovabazar


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CONCLUSION

Most of the traders consider unsatisfactory services of broking firm asbiggest problem in trading. Most of traders perceive Indiabulls as a goodbroking firm. In case of transparency and services Indiabulls isconsidered good and average in case, of brokerage and relationshipmanager's support. People aware about Indiabulls are satisfied regarding

product and services by Indiabulls.

BIBLIOGRAPHY

COMPANIES:-

Indiabulls

Angel securities.

India Infoline


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Religare securities

ICICI direct

WEBSITES: -

www.Indiabulls.com

www.Investopedia.com

www.powerindiabulls.com

www.bseindia.com

www.nseindia.com

www.moneycontrol.com

www.equitymarket.com

www.demat.com

Questioner

Q.1) do you in share market?a) Yes b) No

Q.2) please tick the following:a) Type of trading you generally do--- Intraday/Delivery/Bothb) Amount of investment you generally do-- less than 20 k/20k 1 lacs/more than 1 lacs

c) Time period of investment---- less than 1 mnths /1-6 mnths/more than 6 mnths
http://www.indiabulls.com/http://www.investopedia.com/http://www.powerindiabulls.com/http://www.bseindia.com/http://www.nseindia.com/http://www.moneycontrol.com/http://www.equitymarket.com/http://www.demat.com/http://www.indiabulls.com/http://www.investopedia.com/http://www.powerindiabulls.com/http://www.bseindia.com/http://www.nseindia.com/http://www.moneycontrol.com/http://www.equitymarket.com/http://www.demat.com/


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Q.3) In your option what is the biggest problem of trading?a) Lack of proper knowledge or experience.b) Unsatisfactory services of broking firms.c) Charges by broking firms.

Q.4) What is your opinion about the problem of marketing uncertainty in trading?a) Its a big challengeb) Its manageablec) Its an opportunity.

Q.5) Does unsatisfactory services provide by the breaking firms create problems in trading?a) Yes b) Partial c) No

Q.6) which charge do you consider charged by the companies is a problem in trading?a) Broking chargeb) Undisclosed hidden chargesc) Annual maintenance charges.

Q.7) Name of the company with which you are making your investment?a)India bulls b)angel securities c)India infoline

d)religare securities e)ICICI f) others

Q.8) Are you satisfied in trading with your broking firm?a.) Highly Satisfied b.) Satisfied c) Neutral d) Dissatisfied

e) Highly Dissatisfied

Q.9) Are you aware of products and services offered by Indiabulls?a.) Yes b.) No

Q.10) Are you satisfied with the charges charged by indiabulls for opening D-Mat account (with annualmaintenance charge)?

a.) Highly Satisfied b.) Satisfied c.) Partial d) Dissatisfied e) Highlydissatisfied

Q.11) what is your perception regarding India Bulls?a.) Best b) Good c.) Average d) Bad e) Worst

Q.12) Please specify reasons?a.) Services good/average / bad b.) Brokerage good / average / badc.) Relationship manager's support good / average / badd.) Transparency good / average / bad

Q.13) At which office location you are more comfortable with Indiabulls:a.) Ballygunge b.) Sovabazar

demat project final

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