demand response management the smart grid knocks … · demand response management the smart grid...
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Demand Response ManagementThe smart grid knocks on your door
Bastian Fischer, Oracle Utilities Global Business Unit EMEAVice President and General Manager
Tuesday, 15th March 2011, African Utility Week, Cape Town
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Safe Harbor
© 2010 Oracle Corporation – Proprietary and Confidential
SCADASCADA
SmartUtility Process Map Start with the end in mind …
Complex Billing
Complex Billing
Portfolio Management
Portfolio Management
Load AnalysisLoad Analysis
Load Profile & Settlement
Load Profile & Settlement
TransactionsTransactions
Work & Asset Management
Work & Asset Management
Mobile Workforce
Mobile Workforce
Real Time SchedulerReal Time Scheduler
Distribution ManagementDistribution Management
Outage Management
Outage Management
Customer Care & Billing
Customer Care & Billing
Rate DesignRate
Design
ForecastingForecasting
CommunicationCommunication
Distributed GenerationDistributed Generation
Micro Generation
Micro Generation
Home Appliances
Home Appliances
MetersMeters HAN -Gateways
HAN -Gateways
VDUsVDUs
Customer Attention & relationship
Customer Attention & relationship
Self-ServiceSelf-Service
AutomationAutomation
GISGISTransport
ManagementTransport
Management
Premises Field Work Networks
Markets
Customers
Meter Data ManagementMeter Data
Management
EV’sEV’s
EV ChargingInfrastructure
EV ChargingInfrastructure
Smart Grid GatewaySmart Grid Gateway
Demand responseDemand response
Quotations ManagementQuotations
Management
© 2010 Oracle Corporation – Proprietary and Confidential
SCADASCADA
Oracle Utilities Application Platform Leveraging proven best practices
•Complex Billing
•Complex Billing
•Portfolio Management
•Portfolio Management
• Load Analysis
• Load Analysis
•Load Profile & Settlement
•Load Profile & Settlement
•Transactions•Transactions
• Work & Asset Management
• Work & Asset Management
•Mobile Workforce•Mobile
Workforce
• Real Time Scheduler
• Real Time Scheduler
•Distribution Management•Distribution Management
•Outage Management
•Outage Management
• Customer Care & Billing
• Customer Care & Billing
•Rate Design•Rate
Design
•Forecasting•Forecasting
CommunicationCommunication
Distributed GenerationDistributed Generation
Micro Generation
Micro Generation
Home Appliances
Home Appliances
MetersMeters HAN -Gateways
HAN -Gateways
VDUsVDUs
•Customer Attention & relationship
•Customer Attention & relationship
•Self-Service•Self-Service
AutomationAutomation
GISGISTransport
ManagementTransport
Management
Premises Field Work Networks
Markets
Customers
•Meter Data Management•Meter Data
Management
EV’sEV’s
EV ChargingInfrastructure
EV ChargingInfrastructure
•Smart Grid Gateway•Smart Grid Gateway
•Demand response•Demand response
•Quotations Management•Quotations Management
From Smart Meters to Smart Grids:A Utility Vision to Connect Customers to Electricity via an Information-Rich Network
Generation Transmission Distribution Consumers
New Sensors / Distributed Computing onTransmission and Distribution Lines
alert operators, fix problems, integrate large-scale renewables generation
Smart Meters and Home Networks help customers
use energy wisely, mitigate peak
demand, integrate local renewables
RatepayerGovernmentUtility
Indroduction: What is Demand Side Management?
Ability to reduce amount or timing of energy consum ption
Energy ReliabilityCustomer SatisfactionEnvironmental Responsibility
DS
MG
oals
Pro
gram
s
Fun
ding
Sup
port
Energy EfficiencyFuture Reduction
Incentives and Rebates
Education
Partnerships
Demand ResponseImmediate Reduction
Incentives and Rates
Direct Load Control
Aggregators
Grid Side ResourcesAdditional resources
Incentives and Rates
Net energy / VNEM
Virtual Power Plants
Energy Management
Sales & Marketing
Administration Reporting
DSM Capabilities
•Customer insights•Product specifications•Program Lifecycle
•Customer insights•Product specifications•Program Lifecycle
•Customer segmentation•Marketing plan•Products to segments
•Customer segmentation•Marketing plan•Products to segments
•Sales strategy•Channel performance•Align products to customers
•Sales strategy•Channel performance•Align products to customers
•Demand Response events•Process rebates and incentives•Support products
•Demand Response events•Process rebates and incentives•Support products
•Portfolio Planning•Corporate strategy•Shape policy
•Portfolio Planning•Corporate strategy•Shape policy
•Operationalize products•Customer enrollments•Deploy products
•Operationalize products•Customer enrollments•Deploy products
•Measure portfolio performance•Optimize portfolio•Reporting
•Measure portfolio performance•Optimize portfolio•Reporting
Plan
Design
Market
Sell
Deliver
Operate
Measure
© 2010 Oracle Corporation – Proprietary and Confidential 8
RatepayerGovernmentUtility
Demand Side Management
Ability to reduce amount or timing of energy consum ption
Energy ReliabilityCustomer SatisfactionEnvironmental Responsibility
DS
MG
oals
Pro
gram
s
Fun
ding
Sup
port
Energy EfficiencyFuture Reduction
Incentives and Rebates
Education
Partnerships
Demand ResponseImmediate Reduction
Incentives and Rates
Direct Load Control
Aggregators
Grid Side ResourcesAdditional resources
Incentives and Rates
Net energy / VNEM
Virtual Power Plants
Energy Management
Sales & Marketing
Administration Reporting
Demand Response Programs
•Ratepayer funded Public Pupose Programs, DR Filings•RTO, ISO funded Regional Transmission Operator•Rate specific TOU rates
•Ratepayer funded Public Pupose Programs, DR Filings•RTO, ISO funded Regional Transmission Operator•Rate specific TOU rates
Funding Vehicles
•Financial Incentives Incentives, Rates•Customer Segment Commercial and Industrial, SMB, and residential•Dispatchability Event-based or TOU based •Services Aggregators•Emerging Technologies Auto-DR
•Financial Incentives Incentives, Rates•Customer Segment Commercial and Industrial, SMB, and residential•Dispatchability Event-based or TOU based •Services Aggregators•Emerging Technologies Auto-DR
Program Types
•Performance Measure reduction •Energy Procurement Resources bid into energy market
•Performance Measure reduction •Energy Procurement Resources bid into energy marketResults
© 2010 Oracle Corporation – Proprietary and Confidential 10
Demand Response Process
•Customer insights•Product specifications•Program Lifecycle
•Customer insights•Product specifications•Program Lifecycle
•Customer segmentation•Marketing plan•Products to segments
•Customer segmentation•Marketing plan•Products to segments
•Sales strategy•Channel performance•Align products to customers
•Sales strategy•Channel performance•Align products to customers
•Demand Response events•Process rebates and incentives•Support products
•Demand Response events•Process rebates and incentives•Support products
•Portfolio Planning•Corporate strategy•Shape policy
•Portfolio Planning•Corporate strategy•Shape policy
•Operationalize products•Customer enrollments•Deploy products
•Operationalize products•Customer enrollments•Deploy products
•Measure portfolio performance•Optimize portfolio•Reporting
•Measure portfolio performance•Optimize portfolio•Reporting
Plan
Design
Market
Sell
Deliver
Operate
Measure
DR ProcessDR Process
© 2010 Oracle Corporation – Proprietary and Confidential 11
12
Smart Energy Services
PCs and home area network displays interfaces
between customers parameter set points and utility pricing signals to optimize energy use.
Rooftop Solarprovides renewable energy
coincident with peak demand
Programmable Communicating
Thermostats respond to pricing signals and grid
disturbances
Plug-In Hybrid Vehicles draw energy from its
roaming plug-in location. It can store energy for utility use.
Fixed Electricity Storage Batteries stores off-peak power to use during peak
periods and backs up
Smart Appliances Respond to grid disturbances and shifts
consumption during peak demand periods
•Non Regulated Energy Services•Regulated Metering
MUCMUCMUCMUCmulti Utility multi Utility multi Utility multi Utility controllercontrollercontrollercontroller
GAS
Water
13Source: wsj.com
PCs and home area network displays interfaces between customers parameter set points and utility pricing signals to
optimize energy use.
Rooftop Solarprovides renewable
energy coincident with peak demand
Programmable Communicating
Thermostats respond to pricing signals
and grid disturbances
Plug-In Hybrid Vehicles draw energy from its roaming plug-in location. It can store
energy for utility use.
Fixed Electricity Storage Batteries stores
off-peak power to use during peak periods and backs up
Smart Appliances Respond to grid disturbances
and shifts consumption during peak demand periods
The Smart Grid will empower consumers Smarter energy choices
14
Oracle Smart Grid Suite: Customer Service
• Active consumer energy management will be delivered via web portals, coupled with other technologies such as in-home displays and smart thermostats. Oracle Utilities Customer Care and Billing provides for prices to devices and energy consumption with information management supported by Oracle Utilities Meter Data Management .
• Oracle Utilities Network Management for communication and mapping of outages to customers, combined with Oracle Business Intelligence tools to disseminate grid data onto interactive dashboards;available for enterprise reporting, ad hoc queries, analysis, and data mining, proactive notifications, predictive intelligence and real-time decisions and recommendations
15
Oracle Smart Grid Suite: Smart AppliancesOracle communicates prices to devices
The Smart Grid leverages two way communications capability
– Utility-centric model: communication via advanced meter and AMI communications network, with devices supplied by utility
– Customer-centric: communications via Internet or cable, using existing devices in the home or customer purchased devices
Oracle Utilities Meter Data Management and Oracle Utilities Customer Care and Billingfor interval-based tariffs, prepaid customers, to support prices to devices and to sell, lease, and service smart appliance and other energy efficiency equipment
• Consumption Correlation to optimizerevenue with Oracle Utilities mission criticalapplications .
• Oracle Utilities Meter Event Management to support two way interaction with AMI and in home devices for communication and control
RatepayerGovernmentUtility
Demand Side Management
Ability to reduce amount or timing of energy consum ption
Energy ReliabilityCustomer SatisfactionEnvironmental Responsibility
DS
MG
oals
Pro
gram
s
Fun
ding
Sup
port
Energy EfficiencyFuture Reduction
Incentives and Rebates
Education
Partnerships
Demand ResponseImmediate Reduction
Incentives and Rates
Direct Load Control
Aggregators
Grid Side ResourcesAdditional resources
Incentives and Rates
Net energy / VNEM
Virtual Power Plants
Energy Management
Sales & Marketing
Administration Reporting
Other SourcesOther SourcesUtilitiesUtilitiesPremisePremise
Appliances Aggregators
Displays
Consumption
Outage Rates
Customer Weather Demographics
Models OtherLoad Control
Marketing
Campaigns
Marketing
Campaigns Device CommunicationDevice Communication Web PresentmentWeb Presentment Product Recommendations
Product Recommendations Other ActionsOther Actions
© 2010 Oracle Corporation – Proprietary and Confidential 17
Energy Management / Energy Efficiency
Energy Efficiency Programs
•Ratepayer funded Public Pupose Programs, EE Filings•Government programs Grants•Regulations Building codes, EnergyStar ratings
•Ratepayer funded Public Pupose Programs, EE Filings•Government programs Grants•Regulations Building codes, EnergyStar ratings
Funding Vehicles
•Financial Incentives Rebates, loans•Products and services Audits, new construction•Education Training, facilities•Partnerships Government, low income, 3rd party•Codes and Standards Building ratings•Emerging Technologies Pilots
•Financial Incentives Rebates, loans•Products and services Audits, new construction•Education Training, facilities•Partnerships Government, low income, 3rd party•Codes and Standards Building ratings•Emerging Technologies Pilots
Program Types
•Energy Savings Deemed or calculated•Carbon Reduction•Shareholder incentives Utility performance
•Energy Savings Deemed or calculated•Carbon Reduction•Shareholder incentives Utility performance
Results
© 2010 Oracle Corporation – Proprietary and Confidential 18
Energy Efficiency Process
•Customer insights•Product specifications•Program Lifecycle
•Customer insights•Product specifications•Program Lifecycle
•Customer segmentation•Marketing plan•Products to segments
•Customer segmentation•Marketing plan•Products to segments
•Sales strategy•Channel performance•Align products to customers
•Sales strategy•Channel performance•Align products to customers
•Demand Response events•Process rebates and incentives•Support products
•Demand Response events•Process rebates and incentives•Support products
•Portfolio Planning•Corporate strategy•Shape policy
•Portfolio Planning•Corporate strategy•Shape policy
•Operationalize products•Customer enrollments•Deploy products
•Operationalize products•Customer enrollments•Deploy products
•Measure portfolio performance•Optimize portfolio•Reporting
•Measure portfolio performance•Optimize portfolio•Reporting
Plan
Design
Market
Sell
Deliver
Operate
Measure
EE General ProcessEE General Process
© 2010 Oracle Corporation – Proprietary and Confidential 19
RatepayerGovernmentUtility
Demand Side Management
Ability to reduce amount or timing of energy consum ption
Energy ReliabilityCustomer SatisfactionEnvironmental Responsibility
DS
MG
oals
Pro
gram
s
Fun
ding
Sup
port
Energy EfficiencyFuture Reduction
Incentives and Rebates
Education
Partnerships
Demand ResponseImmediate Reduction
Incentives and Rates
Direct Load Control
Aggregators
Grid Side ResourcesAdditional resources
Incentives and Rates
Net energy / VNEM
Virtual Power Plants
Energy Management
Sales & Marketing
Administration Reporting
21
Oracle Smart Grid Suite: Managing the Future Oracle manages Distributed Generation, Microgrids, PHEVs, Demand Response
In order to enable price-based demand response, to managing all aspects of energy efficiency programs and enable the back office functionality needed to forecast, manage, and settle electric vehicle load, utilities can turn to Oracle:
Oracle Utilities Customer Care and Billing supports net metering and feed-in tariffs, marketing campaigns for recruitment and management of demand response and conservation programs, with unbundled billing capabilities. Also supports electric vehicles from component to track, measure, bill, and settle electric consumption versus supply, including “roaming charges”
Oracle Utilities Load Analysis supports forecast demand.& Customer Load Modeling
Oracle Utilities Mobile Workforce Management, Primavera, and Hyperion for the planning, scheduling, and installation of utility-controlled renewable devices, such as solar panels on homes and buildings
Oracle real-time analytics to forecast how much demand response is needed and for how long.
CHALLENGES OF MANAGING EV’s
Billing just one aspect of EV’s
Manage complex billing requirements
Products & Expertise
• Roaming, tenants with combined bills, charging times & rates• Tenants with combined rent & utility bills• Prepaid customers• Net billing in the case of unloading charge to network (FiT
• UGBU product suite• Involved in Smart Grid projects
• Understand impact on the network (NMS)• Manage load, protect network• Charge back to the grid (V2G cars)• Damage to EV batteries?
• Manage consumer choice (DRM)• Charge times & charge rates (TOU & load)• Unloading charge vs. Protecting batteries
More Value, Less Complexity
More Flexibility, Less Cost
More Choice,
Less Risk
Standards-Based
Architecture
Standards-Based
Architecture
OpenOpen
Oracle’s Utility Solution Paradigm
25
Spatial and Utilities Analytics: Powered by OBIEE
Utility Customer Management Portals and Apps
Utilities Integration Platform: Powered by Fusion Middleware
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
…leveraging open standards technology for integration…
…running on the world’s best
hardware
Interoperable applications on a smart platform…
Enabling new consumer models with Self Service
and BI…
25
Architecture for the Transformational Utility
Customer Meter Grid
Smart Grid Gateway
© 2010 Oracle Corporation – Proprietary and Confidential
Spatial and Utilities Analytics: Powered by OBIEE
Utility Customer Management Portals and Apps
SOAProcess
Utilities Integration Platform: Powered by Fusion Middleware
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
Meter Customer Workforce
…leveraging open standards technology for integration…
…running on the world’s best hardware
Industry recognized suite on a common platform…
Enabling new consumer models with Self Service and BI…
26
So where are we today …
© 2010 Oracle Corporation – Proprietary and Confidential
Spatial and Utilities Analytics: Powered by OBIEE
Utility Customer Management Portals and Apps: Powered By Web Center
Utilities Integration Platform: Powered by Fusion Middleware
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
…leveraging open standards technology for integration…
…running on the world’s best hardware
Interoperable applications on a smart platform…
Enabling new consumer models with Self Service and BI…
27
… and tomorrow
Smart Grid Gateway
MeteringCustomer
MicroGrid Supervisory Control System Energy Advisor Advanced Energy
Management
Network Management
Ora
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Util
ities
Cyb
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Sec
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Pla
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© 2010 Oracle Corporation – Proprietary and Confidential
Oracle for Utilities Solution Footprint
INFRASTRUCTURE
Middleware Integration, Business Process Design, Orchestration and MonitoringMiddlewareMiddleware Integration, Business Process Design, Orchestration and Monitoring
Technology Spatial, DatabaseTechnologyTechnology Spatial, Database
CORPORATE ADMINISTRATION
FinancialsFinancialsFinancials ProcurementProcurementProcurement FacilitiesFacilitiesFacilities Human ResourcesHuman ResourcesHuman Resources Supply ChainSupply ChainSupply Chain …More……MoreMore
BUSINESS OPERATIONS
Assets & WorkAssets & Work
SupplySupply
Field ServiceField Service
NetworksNetworks
MeteringMetering
ProjectsProjects
BUSINESS INTELLIGENCE
FinancialFinancial
OperationalOperational
TransactionalTransactional
CUSTOMERS
BillingBillingCustomer RelationsCustomer Relations
© 2010 Oracle Corporation – Proprietary and Confidential
Process: Top to Bottom Support for Utilities
Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more
• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and
on-premise deployment options
Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE
• Integration with smart devices
• Self Healing Grid
• Field workforce optimization
Largest Software Assistance Team• 64,500 development, support, and services professionals
• 145 countriesServersServers& Storage& Storage
OperatingOperatingSystem & VMSystem & VM
DatabaseDatabase
MiddlewareMiddleware
ApplicationsApplications
ConsultingConsulting
SupportSupport& Training& Training
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle is ready to partner with you
on your Smart Grid journey.
BASTIAN FISCHERVice President and General ManagerUtilities Global Business Unit EMEA
Utilities Global Business UnitEurope – Middle East – Africa
Portes de la Défense,15 bd Charles de Gaulle92715 Colombes Cedex, France
Tel: +33 1 57 60 84 78Cell: +33 6 37 23 33 [email protected]
Q&A
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle Corporation
Scale• $24.2B in TTM revenue for Oracle• #1 in 50 product or industry categories• 370,000 customers in 145 countries• 30,000 partners • $40B on 60+ acquisitions, since 2005• 106,000 employees• 10 million developers in Oracle online communities
Innovation and Investment• 29,000 developers and engineers• 15,500 customer support specialists, speaking 27
languages• 20,000 implementation consultants• 1 million students supported• 870 independent Oracle user groups with 355,000
members
Revenue represents March 1, 2009 – February 28, 2010
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle in the Utilities IndustryDid You Know?
Customer Base: Best Solutions Running at 2,600+ Electric, Gas, Water Utilities Worldwide
Dedicated to the Industry: Oracle Utilities Global Business Unit with 1,000+ Worldwide
20 of the Top 20 Utilities: Get Results with Oracle Solutions
Experience: 30 years of Technology, Innovation and Growth
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle Utilities Global Business Unit
Dedicated Utilities Team• 1,500+ employees focused solely on utilities• Define, develop, and offer mission-critical applications specifically for utilities• Global organization and reach
Industry Leading Utilities Capabilities• Smart grid software• Customer care and billing• Meter data management• Mobile workforce management• Network management and load analysis• Work and asset management• Self-service billing, payment, and support
Leveraging the Capabilities of the #1 Enterprise So ftware Vendor• ERP, CRM, HR and more• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and on-premise deployment options
© 2010 Oracle Corporation – Proprietary and Confidential
Ageing Infrastructure and Changing / Ageing Workfor ce:How can we optimize capital and ensure the best use of our people and our assets?
“They have neglected their infrastructure for too long… We are sick and tired of them and they had better change.” After downtown Chicago black outs.
– Mayor Richard Dailey, Chicago
The Challenges We’re Hearing
Managing a complex energy portfolio:How do we turn the data deluge into information tha t used throughout the business?
“A Smart Grid is characterized by the ability to use real-time information to anticipate, detect, and respond to system problems”.
– Michael R. Peevey, President California Public Utilities Commission
© 2010 Oracle Corporation – Proprietary and Confidential
Maintaining Safe, Secure, Reliable Supply:How do we incorporate renewables, comply with regul ations and standards, and meet greenhouse targets?
“I strongly believe that the energy industry needs to help shape the future of carbon regulation”.
– Jim Rogers, CEO Duke Energy
The Challenges We’re Hearing
Meeting the Changing Customer Expectations:How do we engage with the customers as they get ful ly involved with distributed generation, electric vehicles and a nee d for information?
“Electric Utilities are evolving to become energy advisors to their customers. Electricity today does more than light homes and businesses. We see a future where success in our industry will be measured by companies offering new, innovative approaches to achieving these expectations”.
– Joe Rigby, CEO PEPCo.
© 2010 Oracle Corporation – Proprietary and Confidential
Utilities in a transforming environment …Toward operational excellence
© 2010 Oracle Corporation – Proprietary and Confidential
The Smart Grid Opportunity …Enabler of the Real-Time Water and Energy Supply Chain
© 2010 Oracle Corporation – Proprietary and Confidential
A Closer Look…
• Moving to distributed generation and micro grids while satisfying rising demand requires new systems and process to ensure supply is safe and secure
• Incorporation of intermittent power sources will need more accurate forecasting, more robust sensing equipment and more real time monitoring
• Management of smart equipment requires new processes to ensure accuracy and reliability in the field with the need to move towards distributed system management
Maintaining Safe, Secure, Reliable Supply
Protecting today’s resources for the next generatio n
© 2010 Oracle Corporation – Proprietary and Confidential
The need for utilities to transform
Around the world, utilities are under pressure. • Citizens demand energy and water that
don't undermine environmental quality.
• Regulators seek action on smart grid and smart metering initiatives that add intelligence to infrastructure.
• Customers seek choice and convenience, but without additional costs.
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle can help you on your journey
• We offer utility experts, mission-critical software applications, a rock-solid operational software suite, and world-leading middleware and technology.
• We understand the complexity around smart grid initiatives, implementations, and the unknown.
• We provide flexible, innovative technology and interoperable applications that increase efficiency, improve stakeholder satisfaction, future-proof your organization, and turn information into power.
© 2010 Oracle Corporation – Proprietary and Confidential
A Closer Look…
• Moving to distributed generation and micro grids while satisfying rising demand requires new systems and process to ensure supply is safe and secure
• Incorporation of intermittent power sources will need more accurate forecasting, more robust sensing equipment and more real time monitoring
• Management of smart equipment requires new processes to ensure accuracy and reliability in the field with the need to move towards distributed system management
Maintaining Safe, Secure, Reliable Supply
Protecting today’s resources for the next generatio n
© 2010 Oracle Corporation – Proprietary and Confidential
• The balancing of costs and reliability require new risk profiles to be managed for all assets in the field to ensure minimal disruption to service
• 40-50% of the utility workforce is eligible for retirement in the next 5 years so technology must be used to automate previous manual processes
• Being able to schedule resources to the right place at the right time with the right skills and equipment will become key to managing the new network
A Closer Look…
Ageing Infrastructure and Changing / Ageing Workfor ce
Optimizing the risk and return of your assets
© 2010 Oracle Corporation – Proprietary and Confidential
A Closer Look…
• The engagement model for consumer is proactive enabling them to make decisions about energy and water usage through a variety of channels
• The need for more product choice and bundling capability, engaging the customer in the value chain for programs such as green energy or demand side management
• The need to have efficient and cost effective customer care processes while dealing with a change to real time information and increased options
Meeting the Changing Customer Expectations
Interacting with consumers in new ways
© 2010 Oracle Corporation – Proprietary and Confidential
The more you expose people to the data the more exc ited they get
A Closer Look…
• How do you build applications and give customers access for a future that is yet to be defined?
• How do you manage the 600x increase in data, while minimizing the duplication across the organization, ensure all functions have the data they need in a timely manner?
• How do you manage the new smart devices to ensure security and timelines of updates, with new applications and analytics requirements?
Managing a complex application portfolio
More Value, Less Complexity
More Flexibility, Less Cost
More Choice,
Less Risk
Standards-Based
Architecture
Standards-Based
Architecture
OpenOpen
Oracle’s Solution Strategy
Deliver Foundation for Utilities Integration
• OBJECTIVE – Provide a leading integration platform and fully integrated Oracle Utilities Suite of applications on top of that platform.
• APPROACH – Leverage and expand AIA Utilities Foundation Pack to include CIM and MultiSpeak compliant object definitions and message structures.
• BENEFIT - Oracle Utilities Foundation Pack (Reference Process Models and Common Objects) will deliver integrations based on Oracle’s leading Fusion Middleware and comprehensive industry domain coverage.
Foundational Objects from CIM
Message Structures from CIM
Reference Process ModelsIndustry Standards
Oracle Corporation Internal – Proprietary and Confidential
Interoperable applications on a smart platform…
Architecture for the Transformational Utility
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
…running on the world’s best hardware
Utilities Integration Platform: Powered by Oracle Fusion Middleware 11 g
…leveraging open standards technology for integration…
Spatial and Utilities Analytics: Powered by OBIEE
Customer Meter Grid
Smart Grid Gateway
Utility Customer Management Portals and AppsEnabling new consumer models with Self Service and BI…
© 2010 Oracle Corporation – Proprietary and Confidential 6
Ora
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Oracle for Utilities Solution Footprint
INFRASTRUCTURE
Middleware Integration, Business Process Design, Orchestration and MonitoringMiddlewareMiddleware Integration, Business Process Design, Orchestration and Monitoring
Technology Spatial, DatabaseTechnologyTechnology Spatial, Database
CORPORATE ADMINISTRATION
FinancialsFinancialsFinancials ProcurementProcurementProcurement FacilitiesFacilitiesFacilities Human ResourcesHuman ResourcesHuman Resources Supply ChainSupply ChainSupply Chain …More……MoreMore
BUSINESS OPERATIONS
Assets & WorkAssets & Work
SupplySupply
Field ServiceField Service
NetworksNetworks
MeteringMetering
ProjectsProjects
BUSINESS INTELLIGENCE
FinancialFinancial
OperationalOperational
TransactionalTransactional
CUSTOMERS
BillingBillingCustomer RelationsCustomer Relations
© 2010 Oracle Corporation – Proprietary and Confidential
Process: Top to Bottom Support for Utilities
Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more
• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and
on-premise deployment options
Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE
• Integration with smart devices
• Self Healing Grid
• Field workforce optimization
Largest Software Assistance Team• 64,500 development, support, and services professionals
• 145 countriesServersServers
& Storage& Storage
OperatingOperatingSystem & VMSystem & VM
DatabaseDatabase
MiddlewareMiddleware
ApplicationsApplications
ConsultingConsulting
SupportSupport& Training& Training
Oracle UtilitiesA Global Business Unit of Oracle Corporation
Objective– Definition of Utilities Strategy – Global and Central point of INDUSTRY- Contact– Defines, develops, and offers utility Industry applications– Ensures entire Oracle stack meets utility needs– Engagement with Partners and SI’s– Over 1800+ Utility experts globally
Richest Utility Application set
•Best in Class: •HRMS
•Billing•Customer Info•Asset•Outage
•Analytics, •Consumer •Insight
• Smart Grid•Profile Mananagement•Complex Billing•Meter Data Mgmt•Quotation Mgmt
Best-in-Class Applications:Complete – Open - Integrated
•Best in Class:•Customer Mgmt
© 2010 Oracle Corporation – Proprietary and Confidential
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.