DEM 738 -

BASICS OF BUSINESS AND

PROFESSIONAL COMMUNICATION

Ms. Lhey E. Vinoya

Discussant

SENDER > the person who transmits a message.

MESSAGE > is any signal that triggers the response of

a receiver.

ENCODING > the sender must choose certain words

or nonverbal methods to send an

intentional message.

CHANNEL > is the method used to deliver a message.

RECEIVER > is any person who notices and attaches

some meaning to a message.

DECODING > attaching meaning to the words or

symbols.

FEEDBACK > is the discernible response of a receiver

to a sender’s message.

Communication is Unavoidable.

A fundamental axiom of

communication is “One cannot not

communicate”

Communication Operates on Two Levels

Every time two or more people

communicate, they exchange two kinds of

messages.

Communication is Irreversible.

At one time or another, we have all

wished we could take back words we

regretted uttering.

Communication is a process.

Every communication event needs

to be examined as part of its communication

context.

Communication Often Presents Ethical

Challenges

Behaving ethically is an essential

part of being an effective, promotable

employee.

FORMAL COMMUNICATION NETWORKS

> are systems designed by management to

dictate who should talk to whom to get a job

done.

Downward Communication – superior to

subordinate

Upward Communication – subordinate to

superior

Horizontal Communication – between co-

workers with different areas of

responsibilities

INFORMAL COMMUNICATION

NETWORKS

> are patterns of interaction based on

friendships, shared personal or career

interests, and proximity.

Face-to-Face Communication

Teleconferencing

Telephone and Voice Mail

Written Communication

Verbal communication is the spoken word and includes

actual words, intended and inferred meanings, tone and

vocal inflection.

Verbal communication refers to the use of sounds and

language to relay a message. It serves as a vehicle for

expressing desires, ideas and concepts and is vital to the

processes of learning and teaching. In combination with

nonverbal forms of communication, verbal communication

acts as the primary tool for expression between two or

more people.

Nonverbal communication is your body language and

includes facial expressions. It is used to replace or

reinforce your verbal communication.