IFS Onboard Services

July 30, 2014 Page 1 of 2

Delta Studio debuts free in-flight entertainment Aug. 1 Delta Studio will debut free in-flight entertainment services to all Delta customers flying domestic and international flights beginning Aug. 1. The introduction of the new Delta Studio brand will provide Delta customers with more content and entertainment offerings for an enhanced in-flight experience, making Delta the new leader in delivering personal entertainment selections. For more detailed information on the official launch of Delta Studio, see the DNN article and press release. Delta Studio entertainment offerings will be provided based on flight type and cabin seating via seat-back monitors, on-line streaming or overhead monitors. Details on content offered through on-line streaming are outlined further below.

Free In-Flight Entertainment Offerings by Cabin

Cabin

Domestic Flights*

International Flights

BusinessElite/First Class All entertainment free All entertainment free

Economy Comfort

All entertainment free All entertainment free

Economy

Some entertainment free (HBO, Showtime, new movies and new TV

shows available for purchase)

All entertainment free

*Domestic flights are defined as all flights within the contiguous 48 states. Flights to/from Alaska, Hawaii, the U.S. Virgin Islands, and Puerto Rico will be considered as international for in-flight entertainment pricing purposes.

Streaming Content

All on-line streaming content will be provided using Gogo’s onboard Wi-Fi service which can be accessed via the Gogo In-Flight Portal page. Customers flying in First Class/BusinessElite and Economy Comfort cabins will also have unlimited access to free movies and TV options on their mobile devices using Gogo’s video player app or the Fly Delta app. Customers flying in Economy cabins will have access to select free content as well. Customers should follow the below steps to access their available free entertainment content (which does not require a Wi-Fi purchase):

Click on the “WATCH NOW” tab within the Delta Studio banner on the Gogo In-Flight Portal page on your device

Select an entertainment option (i.e. movie/game etc.) Options that are free will say “FREE” with the “WATCH NOW” tab. Options that are available for purchase will show the price with the “RENT NOW” tab.

First Class/Business Elite and Economy Comfort customers will receive a banner notification with the option to watch available free content and should enter their First Name, Last Name and Seat Number when prompted. Once their information is verified, the price will then update to “FREE” and the button will read “WATCH NOW.”

If customers experience any service interruption during their flight, please direct them to Gogo Customer Care by clicking on the GOGO LIVE HELP under the Menu options. On the ground, they can call (877) 350-0038 or e-mail customercare@gogoair.com. Please submit any customer feedback via FACTS. Updated PAs mentioning the Delta Studio offerings can be found on the attached sheet and will also be effective Aug. 1.

IFS Onboard Services

July 30, 2014 Page 2 of 2

In-Flight Entertainment onboard announcements effective Aug.1, 2014 The PAs below replace announcements included in the Announcement Handbook where noted and when applicable. Please make revised PAs effective Aug. 1, 2014. The upcoming AH revision 3-14 will include revised PA’s to use effective Sept. 1, 2014. Please use

the PA’s on this document until you receive the AH Revision.

DOMESTIC – North America (including Canada/Latin America/Caribbean) – (replaces PA on AH page 4.1.13 – 4.1.15) A/C WITH IN-SEAT AVOD IN-

Delta Studio is available on today's flight, allowing you to choose from a variety of on-demand entertainment options using your seat-back screen or by streaming content to your personal device through the Delta Connect Wi-Fi portal. All entertainment is complimentary for customers seated in our premium cabins and if you’re seated in the main cabin you’ll find a selection of free and pay-per-view options. Please remember to be considerate of the passenger in front of you and to touch your screen gently. A light tap of your finger works best. [In-flight streaming entertainment is available overland on domestic Wi-Fi equipped aircraft within the continental U.S.] FL

IGHT IN-FTERTAINMENT ENTERTAINMENTGHT ENTERTAINMENT A/C WITH OVERHEAD IFE ONLY

Flights under 1200 Miles Delta Studio is available on today's flight. We will offer a selection of television programming on the overhead screens, or you may Stream on-demand content to your personal device through the Delta Connect Wi-Fi portal. All entertainment is complimentary for customers seated in our premium cabins and if you’re seated in the main cabin you’ll find a selection of free and pay-per-view options. Details of the Delta Studio TV programming can be found in Sky magazine. [In-flight streaming entertainment is available overland on domestic Wi-Fi equipped aircraft within the continental U.S.]

Flights over 1200 Miles Delta Studio is available on today's flight. We will offer a feature film and television programming on the overhead screens, or you may Stream on-demand content to your personal device through the Delta Connect Wi-Fi portal. All entertainment is complimentary for customers seated in our premium cabins and if you’re seated in the main cabin you’ll find a selection of free and pay-per-view options. Details of the Delta Studio movies and TV programming can be found in Sky magazine. [In-flight streaming entertainment is available overland on domestic Wi-Fi equipped aircraft within the continental U.S.]

A/C WITHOUT OVERHEAD IFE OR IN-SEAT AVOD Delta Studio is available on today's flight; you may Stream on-demand content to your personal device through the Delta Connect Wi-Fi portal. All entertainment is complimentary for customers seated in our premium cabins and if you’re seated in the main cabin you’ll find a selection of free and pay-per-view options. [In-flight streaming entertainment is available overland on domestic Wi-Fi equipped aircraft within the continental U.S.]

INTERNATIONAL (replaces PA on AH page 4.2.7 – 4.2.8)

A/C EQUIPPED WITH IN-SEAT AVOD Delta Studio is available on today's flight, allowing you to choose from a variety of on-demand entertainment options using your seatback screen. All entertainment is free in all cabins. Please remember to be considerate of the passenger in front of you and to touch your screen gently. A light tap of your finger works best.

A/C WITH OVERHEAD IFE ONLY (Intra-Asia flights) Delta Studio is available on today's flight. We will offer a feature film and television programming on the overhead screens. Details of the Delta Studio movies and TV programming can be found in Sky magazine.