deloitte lunch

Deloitte U.S. in India

Jim BradyChief Executive OfficerDeloitte & Touche Assurance and Enterprise Risk ServicesIndia Private Limited

Copyright © 2009 Deloitte Development LLC. All rights reserved.

The Deloitte U.S. organization

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

+NorPac

BoiseFresnoHonoluluOaklandPortlandSacramentoSalt Lake CitySan FranciscoSan JoseSeattle

Pacific Southwest

Las VegasLos AngelesOrange CountyPhoenixRenoSan DiegoWoodland Hills

Mid-America

AustinDallasDenverFt. WorthHoustonKansas CityLittle RockNew OrleansSan AntonioSt. LouisTulsa

Midwest

ChicagoDavenport/Cedar RapidsDeerfieldDes MoinesMilwaukeeMinneapolisOmaha/Lincoln

Great Lakes/Ohio Valley

Ann ArborBuffaloCincinnatiClevelandColumbusDaytonDetroitGrand RapidsHarrisburgIndianapolisLouisvilleMidlandPittsburghRochester

Southeast

AtlantaBaltimoreBirminghamCharlotteColumbiaFt. LauderdaleGreenvilleHickoryJacksonvilleMemphisMiamiNashvilleOrlandoRaleighRichmondSan JuanTampaTysonsWashington, DCWest Palm Beach

Northeast

AlbanyBostonEast BrunswickGlen Mills HartfordJerichoJersey CityNew York CityParsippanyPhiladelphiaPrincetonStamfordSummitWilton/Nyala CTWaltham

India

MumbaiHyderabad

2

Copyright © 2009 Deloitte Development LLC. All rights reserved.3

Growth of India operations

U.S. vs. India headcount

Block A

(Nov 2004)

Block B

(Mar 2005)

Block C

(Aug 2005)

Block D

(April 2006)


India offshoring value drivers

Talent• The right team – getting access to qualified resources

Growth and innovation• Pricing flexibility• Drive development and deployment of new service offerings

Quality• Ability to standardize processes/deliverables • Leverage onsite resources for higher risk/client facing areas• Speed of execution

Operational excellence• Leveraging qualified India-based resources allows us to reduce costs• Peak management

Even within one organization, primary drivers for an India footprint can vary


Deloitte Hyderabad footprint

Four business units all represented• Audit & Risk Services• Consulting• Financial Advisory Services• Tax

Enabling areas • Technology• Talent• Finance


Challenges

Talent• Competition for talent (future pool, turnover)• Career path• Building the Deloitte culture

Operational excellence• Will cost arbitrage last?• Business continuity

Quality• Team member versus vendor?


Leadership — Keys to success

• People First• Integrity• Persistence


Purpose/Scope

The panel will include a discussion of multiple solutions that are suitable for outsourcing/offshoring (software design, help desk, BPO, others). Let’s have a healthy discussion about sourcing (in, out-us based, offshore).


Panelists

David Hepburn, Executive Vice President, Process Solutions Group ― Perot Systems

Andy Flatt, Senior Vice President and Chief Information Officer ― HealthSpring, Inc.

Chris Pair, Vice President of Shared Services and Enterprise Product Development ― HCA, Inc.