1. Microsoft Office Live MeetingCustomer Solution Case StudyFood Company Reduces Travel, ImprovesCollaboration with Web Conferencing SolutionOverview Live Meeting is empowering our employees by giving Country or Region: United States Industry: Consumer goods manufacturingthem an easy-to-use conferencing application thathelps them be more productive. Customer ProfileJonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte Foods Based in San Francisco, California, Del Monte Foods manufactures a range of food and pet products, which it distributes and San Francisco-based Del Monte Foods makes premium-quality sells throughout the United States. The company has 8,400 salaried employeesbranded food and pet products in the United States. The companys and around 9,000 seasonal workers. sales and marketing employees must meet regularly to collaborate Business Situationon sales presentations and to discuss other projects. In order to Recently, video conferencing had becomereduce travel, Del Monte used Microsoft Office Live Meeting more popular among Del Monte IT managers and salespeople, but they(2005), a hosted Web conferencing service. Recently, more IT required more advanced conferencingmanagers and salespeople in the company began using video features.conferencing, and these users needed features that were more Solution collaborative and interactive. To that end, Del Monte deployed the The company recently deployed the newest version of Microsoft Office Live Meeting2007 release of Office Live Meeting. The new solution has for hosted Web conferencing. enhanced video capabilities and improved conferencing tools, Benefitswhich are helping the company save travel time and improve Enhanced video capabilitiessecurity. Improved collaboration Reduced travel Increased security Ease of use

2. Situation Thats why we need an enterprisewide online Del Monte Foods, based in San Francisco,conferencing solution. California, is a leading provider of premium- quality branded food and pet products Del Monte has been using Microsoft Office throughout the United States. The company,Live Meeting (2005), a hosted Web with total annual sales of more than U.S.$3.4 conferencing service, for the past several billion in fiscal year 2007, has more than 20 years. Live Meeting is a great solution for our brands and 2,500 products that it sells insales employees, says Wynn. Its highly grocery stores, mass merchandisers, and visual and gives them the ability to discuss other retail outlets. and collaborate on important sales documents in real time. The organization employs 8,400 salaried and close to 9,000 seasonal workers. Because of Like most companies today, we want to its widely dispersed work force,manage our budget carefully, which means communications technology is critical for the being mindful of travel costs, says Wynn. company. Approximately 3,500 Del MonteFor that reason, video conferencing is salaried employees use the companysbecoming even more important to how we do messaging and collaboration products, which business. are managed on a rapidly expanding Windows-based IT infrastructure. For Additionally, Del Monte is increasingly example, employees use the Microsoft developing new products and working on new Exchange Server 2007 messaging system tomarketing campaigns. As a result, the send and receive e-mail messages andcompanys sales force frequently needs to Microsoft Office SharePoint Server 2007 to meet together for last-minute meetings. share sales presentations and other They also need more conferencing important documents on the companyscapabilities, because these meetings involve portal sites. Many Del Monte employees also sharing more video and other media during use Microsoft Office Live Communicationspresentations, says Wynn. Server 2005 to communicate through instant messaging (IM) and take advantage ofDel Monte is also increasing its use of Office presence, a feature that helps users quicklyLive Meetingbased technical webinars and easily determine the online availability of online training seminars that instruct colleagues. company employees how to install software. Were using Live Meeting for more software Many Del Monte sales and marketingsupport now, says Wynn. Because of that, employees need to collaborate regularly onwe are interested in more interactive features new sales presentations and other customer- that give us a better ability to answer related documents. This is challenging, workflow questions in real time, for example. considering the geographic reach of the company. We have major offices in SanSolution Francisco and Pittsburgh, Pennsylvania, In June 2007, Del Monte decided to become along with 40 factories and more than 12an early adopter of Microsoft Office Live sales offices, says Jonathan Wynn, Manager Meeting (2007). This upgraded version of of Advanced Technology and CollaborativeOffice Live Meeting offers a number of new Services, Del Monte. Getting together forfeatures designed to improve the Web planning meetings is obviously difficult. conferencing experience. 3. The new features include the following:demonstrated the product and the new features to them and they began using it Advanced media integration, such as thesoon after.ability to bridge voice over IP (VoIP) andPublic Switched Telephone Network (PSTN) Benefitsaudio capabilities.With Office Live Meeting (2007), Del Monte The ability to share Windows Media videohas an online conferencing solution thatfiles and Adobe Flash demonstrations.provides enhanced video capabilities and an The ability to record all multimedia improved conferencing experience, savingelements from a meeting, including instant the company valuable time previously spentmessages, slide presentations, the video on travel. The solution also featuresconference, and all shared video files inincreased security and is easy for Del Montehigh fidelity. The full recorded meeting can employees to use.then be viewed in the future. New audience feedback tools, such as a Enhanced Video Capabilities The video and audio new survey feature that gives presenters Del Monte is already taking advantage of the are really improved with the ability to query meeting participantssolutions enhanced video features to provideand automatically send the results to thoseusers with a more interactive meeting [the new version of] Liveattendees using e-mail.experience. The video and audio are really Meeting. In terms of Virtual breakout rooms and handoutimproved with [the new version of] Livedistribution (file transfer). Meeting, says Wynn. In terms of software software training, welltraining, well be able to be much more be able to be much Security has also been enhanced in the new hands-on, and we can record meetings andversion of Office Live Meeting. For example, make them available for employees who more hands-on, and weIT administrators and meeting presenters can cant attend. We recently used the solution to can record meetingsuse Microsoft Forefront virus-scanningdo a 50-person IT summit for employees alltechnologies for increased protection of over the United States, with video, slides, and and make themOffice Live Meeting documents and otherPSTN audio. It was very effective. available for employeesfiles before they are distributed to attendees. Wynn also likes the fact that the solution now who cant attend. Office Live Meeting also integrates with features webcam integration. We have Jonathan Wynn, Manager of Advanced Microsoft Office Communications Server portable computers that have built-in video Technology and Collaborative Services, Del 2007, a new unified communications cameras, he says. So I can conduct a Live Monte Foodssolution that offers built-in Web conferencing Meeting conference from my house, or from afunctionality. When Del Monte implements hotel room if I need to. I dont have to be inthat solution in early 2008, the company willmy office to share important information withhave the ability to choose between deploying our employees.and managing Web conferencing on-premisethrough Office Communications Server 2007Improved Collaborationor hosted through the Office Live MeetingBecause Office Live Meeting (2007) containsservice. new collaborative and organizational tools, Del Monte has improved conferencingDel Monte deployed Office Live Meeting to acapabilities overall. Live Meeting now givessmall group of users in July 2007. We Del Monte presenters the ability to quicklystudied who was using Live Meeting the mostflip through documents and conductwithin the company; they were sales andimpromptu polls during a meeting, saysmarketing employees, Wynn says. We thenWynn. They can also publish the poll results 4. in real time, which really boosts the documents, the material is out of my handscollaboration and interaction and makes at that point, says Wynn. Now, with themeetings more dynamic. enhanced security of the solution, I can betterprotect documents that are being uploadedDel Monte presenters are also using virtual through SharePoint. It gives me the insurancebreakout rooms for even better collaboration. I need as an IT manager.Its powerful for a presenter to be able touse the new breakout room feature of Live Ease of UseMeeting, because it gives attendees the The new version of Office Live Meeting is alsochance to gather in separate rooms to easy to use, says Wynn. The user interfacebrainstorm. It really broadens the appeal ofhas been streamlined and our employeesthe meeting and makes it more effective. have given us a lot of positive feedback aboutusability so far, he says. He also mentionsReduced Travelthat the solution is fully integrated with theBecause of the new conferencing and Microsoft Office Outlook messaging and Its powerful for a collaborative advantages of Office Live collaboration client, which Del Monte presenter to be able toMeeting (2007), Del Monte will be able to employees use heavily. Office Outlook is ourhave fewer in-person meetings. Live Meetingprimary information worker tool, and because use the new breakout gives us a way to effortlessly reduce our of the integration, users can quickly and room feature of Live travel, says Wynn. It will take away the lost easily set up a Live Meeting from within thattime and inconvenience of flying across the application. Meeting, because itcountry for important meetings. When I fly gives attendees thefrom Pittsburgh to San Francisco, it takesAs a result, deployment has been an easymore than eight hours before I even get toprocess, adds Wynn. Fast, easy adoption of chance to gather inthe Del Monte office there; that is a new technologies is important, because there separate rooms tocompletely lost work day. I wont have to doare only four of us in the IT department, hethat anymore.says. We dont want employees to be brainstorm. It reallyconstantly calling us for technical assistance. broadens the appeal of The reduction in travel will help Del Monte Live Meeting is empowering our employeeslower travel-related costs, too. When a Delby giving them an easy-to-use conferencing the meeting.Monte employee flies to a meeting in Sanapplication that helps them be more Jonathan Wynn, Manager of Advanced Francisco, its never just one person on that productive. Technology and Collaborative Services, Del trip, Wynn says. Its always multiple people Monte Foodstaking multiple flights and staying in separatehotel rooms, which gets expensive. LiveMeeting helps us lower those costs. Increased SecurityWith the new integrated security in Office LiveMeeting (2007), Del Monte IT administratorswill be able to take advantage of thecompanys existing security infrastructure,which includes Microsoft Forefront Securityfor Exchange Server and Forefront Securityfor SharePoint. If one of our companysbrokers is presenting a Live Meeting, and hehas uploaded a presentation with a bunch of 5. For More InformationMicrosoft Office System For more information about MicrosoftThe Microsoft Office system is the business products and services, call the Microsoft worlds chosen environment for information Sales Information Center at (800) work, providing the programs, servers, and 426-9400. In Canada, call the Microsoft services that help you succeed by Canada Information Centre at (877)transforming information into impact. 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft textFor more information about the Microsoft telephone (TTY/TDD) services at (800) Office system, go to: 892-5234 in the United States or (905)www.microsoft.com/office 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.comFor more information about Del Monte Foods products and services, call or visit the Web site at: www.delmonte.comSoftware and Services Microsoft Office Microsoft Office Live MeetingThis case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Document published October 2007