Dell IT Lifecycle Services

Information technology enables practically all that we do…it enables LIFE

And we take that responsibility very seriously

That’s why for over 30 years, Dell has delivered Lifecycle Services

To help IT leaders like you…LEAD

Why talk about IT services?

“ ” We could not have accomplished so

much, in such a short period of time,

without Dell’s expertise.

– Janel Heslop

IT Director

Cornell Institute for Social

and Economic Research (CISER)

Cornell University

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Dell IT Lifecycle Services 3

20%of time on strategic projects to move business forward

of time on routine operations and support1

80%vs.

Because the most elemental trend today is the growing influence of technology on nearly every facet of our lives.

Sometimes we forget how important IT is. It empowers much of what we do. It connects us. And that’s precisely why optimizing the entire IT lifecycle with the right services is so critical.

Contending with the demand for speed, volume,

security, low cost and high maintenance leaves little

time for innovation. It leaves little opportunity to take

full advantage of new solutions such as cloud, big

data, analytics, mobility, and the internet of things

(IoT) – trends that are fundamentally changing the

way IT is consumed and delivered.

In addition, information technology does not last

forever. It has a lifecycle, a measurable beginning

and end to its productivity and value. You are

tasked with optimizing this lifecycle and driving

breakthroughs for your organization, but the

80/20 split makes it difficult, if not impossible.

To foster growth for your organization, you have to:

• Anticipate new requirements

• Assess current capabilities and future needs

• Design and implement new solutions

• Quickly drive new systems into production

• Educate staff

• Maintain system health

And at the end of the lifecycle, when systems are

obsolete or new realities trigger change, you have

to start the process all over again. So, how do you

accomplish all of this?

At Dell, we believe the best way is through

our Lifecycle Services.

1IDC: Proactive, Predictive, Prescriptive Deskside and Mobile Worker Support, Rob Brothers, March 2015

We’ve completed thousands of transformation projects for our customers around the world.

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“”

We built an HPC cluster that can assimilate

and analyze massive amounts of data. Our

collaboration with Dell is so exciting because

Dell doesn’t just say, ‘Here’s all of this

hardware and good luck.’

– Sethuraman Panchanathan

Sr. Vice President of the Office of

Knowledge Enterprise Development

Arizona State University

Dell IT Lifecycle Services 5

Bring in the experts - Get it right from the start

Driving IT growth of any kind for an organization

requires a thorough assessment of current capabilities

and a solid, comprehensive understanding of all the

business requirements and strategies. Anytime there

is a major change in your applications, it will likely

trigger a transformation in your infrastructure.

Most transformations require planning and design,

not only to frame the technology, but to develop a

rollout that won’t interrupt operations.

We’ve migrated applications, data and operating

systems. We’ve implemented virtualization and

cloud solutions. We’ve rolled out business-

critical infrastructure ranging from mobile to

converged hardware.

Anytime you face a level of complexity that gives

you pause, that makes you wonder: Are we

knowledgeable enough to update to this new

technology? Do we have time to migrate apps and

data? Is this an opportunity to truly transform our

IT infrastructure and perhaps our business?

Anytime you face these types of questions, your

Dell consulting engineers can help.

3,100consulting engagements a year

More than

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When you partner with Dell, our experts ensure quick and confident use of your IT investment.

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“ ”I could focus on my own work knowing

Dell was in control of implementation

and optimizing the solution.

– Rattapol Laohavisit

IT Manager and Head of Marketing

Super Products

Dell IT Lifecycle Services 7

Bring new systems online as quickly as possible

It is one of the biggest challenges in IT: when you

order new systems, new hardware and software,

it could be days, weeks, even months before those

investments provide a return.

What value are you getting from systems that

are still in the box?

We’ve spent over 30 years building a deployment

practice to solve this. Dell Deployment supplements

your team, efficiently implementing technology

— from configuration, logistics, and integration to

deployment, data migration, and asset disposition.

And if your deployment needs are better served by

one of Dell’s approved partners, they will deliver with

the confidence of our full backing.

Who’s better suited to implementing the latest Dell

systems than Dell engineers or our partners, who

do this every day.

74,000+ enterprise deployments globally

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Dell IT Lifecycle Services 9

Keep technical skills up-to-date, relevant

It’s one thing to have all of your new hardware

and software fully installed, integrated and ready

to enable your business, but what about your

IT team? Are they ready to exploit all the new

features and benefits?

Dell is a full-service training provider for both IT

professionals and end-users. Our team works with you

to develop the right training program — instructor-led

or online — to support your hardware and software

investment and your staff development.

Our training helps ensure the skills of your team are

relevant and productive; that your team is able to

manage and maintain your most critical systems.

Amplify the value of new systems, even new

technologies, with Dell’s IT professional and

end-user training.

“ ”It was quite straightforward to design the

wireless network after the Dell training.

I worked quickly and we reduced costs....

– Lars Boerdijk

Technical Engineer

Vechtdal College

10Training available in

different languages

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Shift age-old monitoring and maintenance routines from reactive to proactive.

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“”

We’re maximizing the return on our

Dell investments while minimizing

downtime through the proactive and

preventative maintenance provided

by Dell ProSupport Plus.

– Wenyan Lu

General Manager

Cloud Technology Services

BesTV New Media

Dell IT Lifecycle Services 11

Avoid system downtime, increase productivity

Across the industry, the nature of IT support and

maintenance has evolved slowly. At Dell, we have

a long history of innovation in system support

and repair, but our latest capability — built on a

foundation of vigilant sensors, big data, analytics,

and IoT — is a revolution that will change the way

you look at saving time, and increasing availability.

Dell’s ProSupport suite and support tools such

as SupportAssist and TechDirect shift age-old

monitoring and maintenance routines from reactive

to proactive, from passive to predictive, from manual

to automated. At Dell, we are taking the “break” out

of “break-fix.”

And it’s not just our innovative software. With

ProSupport Plus, you get:

• Priority access to ProSupport Engineers 24x7

• Proactive automated support with SupportAssist

• Dedicated Technical Account Manager

• And much more

Become a part of the IT support and maintenance

revolution, it could change the way you look at

productivity forever.

8

18 19

Steps to resolve

ProSupport Plus

58% reduction

5

34 33

Minutes on the phone

ProSupport Plus

Lenovo Unlimited Premium Support

84% reduction

Lenovo Unlimited Premium Support

HP Care Pack, NBD + AD

HP Care Pack, NBD + AD

58% reduction

84% reduction

Source: Third-party lab testing with Principled Technologies Tech Support process compared against HP & Lenovo, October 2014

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“”

By using Dell Services, including de-installation

and proper disposal of the old desktops and

servers, we cut our implementation time from

two months or more to just two weeks.

– Chris Benson

IT Director

City of Redondo Beach California

Dell IT Lifecycle Services 13

Make the right decisions at the end of the lifecycle

At the end of the lifecycle, when systems are

obsolete, or new realities trigger change, we

can help you start optimizing the cycle over

again. Some systems may need to be replaced.

Others can stay.

Not every new workload or application demands

new hardware. Some existing investments can be

repurposed. Based on your requirements, we can

help analyze the level of your hardware and

software readiness.

Deploying new machines can mean disposing of

old ones or warehousing old hard drives for security

and privacy. We’ll help you resell, recycle or return

hardware so you’re in regulatory compliance and

acting in an environmentally responsible way.

When it’s time to send old equipment on its way,

it’s critical to make sure it’s done safely and legally.

We can help.

374 million pounds

Since 2004, we’ve kept over

of e-waste out of landfills

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Dell, or one of our trusted partners, can provide entire solutions: hardware, software, and services.

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Why Dell?

Experts: We have over 42,000 dedicated services

professionals ready to help around the world.

And, over 8,700 certifications in industry-leading

hardware, software, and solutions.

Insight: We are constantly striving to develop

and maintain intellectual property, best practices,

tools and disciplines. We also monitor the trends

in our industry, both at a macro-level and directly

through our tools. For example, our SupportAssist

tool is monitoring over 250,000 enterprise devices,

gathering data about system and component health,

and analyzing that data every day.

Ease: Dell, or one of our trusted partners, can

provide entire solutions: hardware, software, and

services. This saves time and reduces complexity

in managing your critical IT projects.

And, we do this every day!

Dell IT Lifecycle Services at a glance

Data center transformation • Cloud and virtualization • Storage • Networking • Server migration • Microsoft® Office 365 • UC&C • Exchange email and calendaring • SharePoint and OneDrive for Business • Client virtualization • Application management • Software asset management • Client migration and deployment

Site planning • Order consolidation • Project management • Asset reporting and labeling • Imaging • Rack integration • Asset resale and recycling • Partitioning • BIOS configurations • RAID, iDRAC and software settings • Software and OS installation • Replication, backup, and archiving • Application installation • Data migration • 3rd-Party hardware • Testing

Dell Networking • Dell Server • Dell Storage • Microsoft • VMware

ProSupport suite: 24x7 access • Next business day or mission critical parts delivery • Online case and dispatch management • Remote monitoring • Escalation management • OS support • Collaborative 3rd-Party assistance • Automated issue detection, notification and case creation • Direct access to engineers • Dedicated Technical Account Manager • Health checks • Support history and contract reporting • Accidental damage repair for drops, spills, and surges • Retention of hard drive after replacement

Asset removal, recycle, or resale • Regulatory compliance • Data security

Consulting

Deployment

Training

Support

Transform or Retire

Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.

©2015 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Microsoft Office 360 is a registered trademark of Microsoft Corporation in the United States and other countries. Specifications are correct at date of publication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell’s Terms and Conditions of Sales and Service apply and are available on request. Dell service offerings do not affect consumer’s statutory rights. August 2015 | Dell Lifecycle Services fin.indd | Rev. 2

Go to Dell.com/ITLifecycleServices for more information or contact your Dell sales representative