dell inc in 2009
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DELL in 2009, TAPMI 09-11 batchTRANSCRIPT
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Dell Inc
Presented byGroup H
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Analyze Dell’s success story from the viewpoint of ‘Built to Last: Successful Habits of Visionary Companies’.
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Clock building, not time telling
Michael Dell (Clock builder) – The visionary leader who right from beginning focused on assembling computers for end users who valued the ability to customize their machines
Anti hierarchical, cost focused corporate culture is also reflected in their high value for money products
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Tyranny of the “OR” vs.
Power of the “AND”
Focusing on ‘Low Cost AND High Quality’ instead of ‘Low Cost OR High Quality’
Giving the customer what they want!
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Distinguish “What Changes” from “What Doesn’t Change”
Dell stopped offering detailed financial guidance to focus on long term strategy
Michael Dell called earnings promises a trap that “caused us to, every turn of the crank, think a little bit more short term until ultimately we sort of drove ourselves off the cliff”!
The core ideology is to provide customized products at competitive prices
Offered retail consumers computers at break even
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Having Big Hairy Audacious Goals
In 2002, during a slumping market Dell set an internal goal to double their sales to $ 60 billion by 2007
Targeting $ 3 billion in annual cost savings by 2011
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Nurture a Cult like Culture‐
Having an anti-hierarchical, cost focused corporate culture
Plain buildings with little or no décor‘No free lunches’ If a division grows big, it is immediately broken down to smaller divisions
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Try a lot of stuff and keep what works
Dell started off selling computers through retailers
In 1994 Dell ended its 4 year retail strategy and started the Direct Selling model through the internet
Dell went back into retailing in 2007, to target the growing consumer segment
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How did Dell build up a strong set of competitive advantages
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Opportunity
Trends during 1980s– Corporate customers were becoming increasingly
sophisticated– Individuals had become savvy and experienced– Components of PC became standard permitting
mass customization
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Strategic decisions
Company’s model– Direct selling– Mass customization
Direct model features– Outsource all components and company performs
only assembly– Eliminate retailers– Orders via phone or internet which provides
convenience– Integrated supply chain
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Strategic decisions
Direct model allowed– reduce cost – To build every system to order, offering customers
powerful, richly configured systems at competitive prices
– Lower inventory
Mass customization allowed – Provide best possible customer experience Fast
delivery and customized products
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Other decisions
Concentrate on high margin customersUse of facts and data in daily decision making Very good communicationReduce the number of workers’ touches along the line Excellent use of ITAnti hierarchical, cost focused corporate culture
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CA Strategies
Industry structure – Oligopoly CR4 = 52.7%
Cost LeadershipProduct Differentiation
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Cost Leadership
Not much of R&D reduces costLow inventory (Built-to-order)They waited for cost of technology to fallDecrease headcountReduce compensation & benefits costImprove productivityTighten discretionary spendExcellent logistics
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Product Differentiation
Product attributes– Preloaded software– Tagged and addressed machine– Introduced direct selling at the right time
Firm-customer relationship– Improved user convenience– Customized products
Firm linkages– Very good relationships with suppliers
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What factors made Dell slip from its position as a leader
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Porter’s Five Forces
Threat of New Entrants ModerateUniformity and availability of technologyLow capital investment for independent storesLow product differentiationLow economies of scaleNo legal or governmental barriers
Threat of Rivalry HighHigh concentrationPrice War: Low MarginDecreasing profitabilityLow switching cost
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Porter’s Five Forces
Threat of Buyers HighHighly price sensitiveReliability and customer service become important factors
Threat of Suppliers HighLarge number of suppliers for components like hardware, keyboards, etc.But two major inputs are monopolized
Microsoft standard for all PC’sIntel standard for most PC’s
High switching costs
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Porter’s Five Forces
Threat of Substitutes HighWindows MobilesTablet PCs (iPad)PDA/Palmtop computers
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First Mover Advantage
Source: Suarez F. and Lanzolla G, “The Half Truth of First Mover Advantage”,HBR
DELL
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Competitive Advantages
Direct SellingSupply Chain Management
Relationship with SuppliersExcellent use of IT
Cost Leadership StrategyProduct Differentiation Strategy
Mass customization
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VRIO Framework
All the Competitive Advantages, though added value toDell in the starting but were
Not RareAlmost all the vendors provide same kind of products
ImitableHP and Apple also started selling their products online Other vendors learned from Dell and implemented their supply chain also in the same manner
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What must Dell do to regain its top position
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ERRC Framework
Eliminate– Too much dependence on Direct selling model
Raise– Customer satisfaction– Product/service offerings
Reduce– Cost– Its dependence on high margin customers
Create– Value to a broad set of customers– Good relations with retailers
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Adding PC and server product line based on AMD microprocessorsDeveloping a showroom style storefront in developing marketsExpanding consulting services to include business servicesIncrease effort and investment in R&D
Recommendations
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Recommendations
Treat corporate and individual customers separately
For medium sized companies, Dell should concentrate more on enterprise solutions For large companies it should focus more on storage and server businessFor individual customers, Dell can target them through a combination of direct and retail models
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Recommendations
Try to enlarge corporate e-commerce clientele with more services and product combinations specifically targeted at enterprise levels
Dell should focus more on volumes than margins – Computer market is getting commoditized
• Increasing number of substitutes
– More players are entering into the market
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Thank You