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Dell C5765dn

Color Laser Multifunction Printer

Users Guide

Regulatory Model: C5765dn

____________________

Information in this document is subject to change without notice.

2013 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Microsoft Network, and Internet Explorer are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; NetWare is a registered trademark of Novell, Inc. in the United States and other countries; EtherTalk, Macintosh, and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries. Adobe, Acrobat, and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries; PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation; ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries; RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries.

XML Paper Specification (XPS): This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; DES: This product includes software developed by Eric Young ([email protected]); AES: Copyright (c) 2003, Dr Brian Gladman, Worcester, UK. All rights reserved. This product uses published AES software provided by Dr Brian Gladman under BSD licensing terms; TIFF (libtiff): Copyright (c) 1988-1997 Sam Leffler and Copyright (c) 1991-1997 Silicon Graphics, Inc.; ICC Profile (Little cms): Copyright (c) 1998-2004 Marti Maria.

NuanceTM OCR 1994-2013 Nuance Communications. All Rights Reserved.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

The printer software uses some of the codes defined by the Independent JPEG Group.

WSD stands for Web Services on Devices.

SD Logo is a trademark of SD-3C, LLC.

As for RSA BSAFE

This printer includes RSA BSAFE Cryptographic software from EMC Corporation.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

August 2013 Rev. A01

mailto:[email protected]://go.microsoft.com/fwlink/?LinkId=52369

Table of Contents

Table of Contents

1 Before Using the Machine .................................................................................................................... 15

Preface....................................................................................................................................................... 16

Types of Manuals..................................................................................................................................... 17

Using This Guide...................................................................................................................................... 18

Organization of This Guide............................................................................................................... 18

Conventions......................................................................................................................................... 20

Technical Support ................................................................................................................................... 21

Dell Technical Support Policy..................................................................................................... 21

Warranty and Return Policy............................................................................................................. 21

Contacting Dell................................................................................................................................... 21

About License........................................................................................................................................... 22

RSA BSAFE .......................................................................................................................................... 22

Heimdal................................................................................................................................................ 22

JPEG Code ........................................................................................................................................... 22

Libcurl .................................................................................................................................................. 23

FreeBSD ............................................................................................................................................... 23

OpenLDAP............................................................................................................................................ 24

DES........................................................................................................................................................ 26

AES........................................................................................................................................................ 26

TIFF (libtiff) .......................................................................................................................................... 26

ICC Profile (Little cms) ...................................................................................................................... 26

XML Paper Specification (XPS)....................................................................................................... 26

Cyrus SASL .......................................................................................................................................... 26

Legal Notice.............................................................................................................................................. 28

2 Product Overview ................................................................................................................................... 29

Machine Components ............................................................................................................................. 30

Power Source........................................................................................................................................... 34

Switching the Main Power On ........................................................................................................ 34

Switching the Power On................................................................................................................... 34

Switching the Power Off .................................................................................................................. 35

Switching the Main Power Off........................................................................................................ 36

Ground Fault Interrupter ......................................................................................................................... 37

Power Saver Mode.................................................................................................................................. 38

Entering the Power Saver Mode ..................................................................................................... 38

Exiting the Power Saver Mode........................................................................................................ 39

Control Panel ............................................................................................................................................ 40

Screens and Buttons Displayed ...................................................................................................... 42

About the [Home] Screen ....................................................................................................................... 43

Entering Text............................................................................................................................................. 46

Paper Output ............................................................................................................................................. 47

3 Copy ........................................................................................................................................................... 49

Copying Procedure .................................................................................................................................. 50

3

Step 1 Loading Documents ...............................................................................................................50

Step 2 Selecting Features .................................................................................................................52

Step 3 Entering a Quantity.................................................................................................................53

Step 4 Starting the Copy Job ............................................................................................................54

Step 5 Confirming the Copy Job in Job Status ..............................................................................55

Operations during Copying .....................................................................................................................56

Stopping the Copy Job .......................................................................................................................56

Changing the Number of Copies ......................................................................................................57

Interrupting the Copy Job..................................................................................................................58

Simple Copy...............................................................................................................................................59

Paper Supply (Selecting the Paper for Copying) ..........................................................................59

Reduce / Enlarge (Making Enlarged/Reduced Copies) ...............................................................60

2 Sided Copying (Making 2 Sided Copies) .....................................................................................61

Black & White / Color (Selecting the Color for Copying)............................................................62

Lighten/Darken (Adjusting the Copy Density) ...............................................................................62

2 Pages per Side (Copying Two Pages onto One Sheet) .............................................................62

Original Orientation (Specifying the Orientation of Loaded Documents) ................................63

Copy.............................................................................................................................................................64

Reduce / Enlarge (Making Enlarged/Reduced Copies) ...............................................................64

Paper Supply (Selecting the Paper for Copying) ..........................................................................67

Output Color (Selecting the Color for Copying).............................................................................70


Copy Output (Specifying Finishing Options) ..................................................................................74

Pages per Side (Copying Multiple Pages onto One Sheet) ........................................................74

Lighten/Darken (Adjusting the Copy Density) ...............................................................................75

Image Quality ............................................................................................................................................76

Original Type (Selecting the Document Type) ..............................................................................76

Image Options (Adjusting Copy Density/Sharpness/Saturation of Images) ............................78

Image Enhancement (Erasing the Background Color of Documents/Adjusting Contrast)....78

Color Effects (Selecting an Image Quality)....................................................................................79

Color Balance (Adjusting Color Balance)......................................................................................80

Color Shift (Adjusting the Color Tone) ............................................................................................82

Layout Adjustment....................................................................................................................................83


Book Copying (Copying Facing Pages onto Separate Sheets)...................................................85

2 Sided Book Copying (Making 2 Sided Copies of Facing Pages) ............................................86

Original Size (Specifying the Scan Size for the Document) .......................................................88

Mixed Size Originals (Scanning Different Size Documents Simultaneously) ........................89

Edge Erase (Erasing Edges and Margin Shadows of the Document) .......................................90

Image Shift (Adjusting the Image Position) ...................................................................................92

Invert Image (Making Reversed Copies of Images) .....................................................................95

Original Orientation (Specifying the Orientation of Loaded Documents) ................................96

Image Rotation (Changing the Orientation of Images) ................................................................97

Output Format ............................................................................................................................................99


Booklet Creation (Creating a Booklet) ...........................................................................................99

Covers (Attaching Covers to Copies) ............................................................................................102

Pages per Side (Copying Multiple Pages onto One Sheet) ......................................................103

4

Table of Contents

Poster (Making Enlarged Copies Spread over Multiple Sheets) ............................................ 104

Repeat Image (Making Multiple Copies on One Sheet) ........................................................... 106

Preset Repeat Image (Making Multiple Copies on a Single Sheet)....................................... 107

Transparency Options (Inserting Blank Sheets between Transparencies).......................... 107

Copy Output (Specifying Finishing Options) ............................................................................... 109

ID Card Copy (Copying Both Sides of an ID Card) ...................................................................... 111

Job Assembly ......................................................................................................................................... 113

Build Job (Processing Documents Scanned with Different Settings as One Job) ............. 113

Sample Job (Checking the Finished Output of the Copy) ......................................................... 117

Combine Original Sets (Adding Originals) .................................................................................. 118

Delete Outside / Delete Inside (Deleting Outside or Inside of the Selected Area) ............. 121

Stored Programming (Calling a Stored Program for Build Job).............................................. 122

4 Fax............................................................................................................................................................ 123

Fax Procedure ........................................................................................................................................ 124

Step 1 Loading Documents............................................................................................................. 124

Step 2 Selecting Features............................................................................................................... 126

Step 3 Specifying Destinations ..................................................................................................... 127

Step 4 Starting the Fax Job ............................................................................................................ 128

Step 5 Confirming the Fax Job in Job Status .............................................................................. 129

Operations during Faxing..................................................................................................................... 130

Stopping the Fax Job....................................................................................................................... 130

Changing the Scan Settings........................................................................................................... 131

5 Scan......................................................................................................................................................... 133

Scanning Procedure.............................................................................................................................. 134

Step 1 Loading Documents............................................................................................................. 134

Step 2 Selecting the Features........................................................................................................ 136

Step 3 Starting the Scan Job.......................................................................................................... 138

Step 4 Confirming the Scan Job in Job Status ........................................................................... 140

Step 5 Saving the Scanned Data ................................................................................................... 140

Operations during Scanning................................................................................................................ 141

Stopping the Scan Job .................................................................................................................... 141

Previewing the Scanned Images during a Scan Job ................................................................ 142

Changing Scan Settings.................................................................................................................. 143

6 Job Flow Sheets .................................................................................................................................... 145

Job Flow Procedure .............................................................................................................................. 146

Step 1 Opening the [Job Flow Sheets] Screen ........................................................................... 146

Step 2 Selecting a Job Flow Sheet............................................................................................... 146

Step 3 Confirming/Changing the Job Flow Sheet ...................................................................... 147

Step 4 Starting the Job Flow Sheet .............................................................................................. 147

Selecting/Changing a Job Flow Sheet .............................................................................................. 148

7 Stored Programming............................................................................................................................. 151

Stored Programming Overview........................................................................................................... 152

Registering/Deleting/Renaming Stored Programs .......................................................................... 153

Registering Stored Programs......................................................................................................... 154

Notes and Restrictions on Registering Stored Programs......................................................... 155

5

Registering Stored Programs for Build Job.................................................................................156

Deleting Stored Programs...............................................................................................................157

Entering/Changing a Stored Program Name ...............................................................................157

Assigning/Changing Icons for Stored Programs ........................................................................158

Calling a Stored Program......................................................................................................................159

Calling a Stored Program for Build Job .......................................................................................160

8 Web Applications ..................................................................................................................................161

Web Applications Overview ................................................................................................................162

Accessing Web Applications...............................................................................................................163

Accessing Using Buttons Registered on the [Home] Screen.........................................................164

9 Media Print (Text and Photos).............................................................................................................165

Overview of Media Print .......................................................................................................................166

Supported Media and File Formats ...............................................................................................167

Notes and Restrictions on Media Print ........................................................................................167

Media Print - Text...................................................................................................................................169

Selecting Files...................................................................................................................................169

[Select From List] Screen................................................................................................................170

Media Print - Photos ..............................................................................................................................171

Selecting Files...................................................................................................................................171

[Select From List] Screen................................................................................................................172

Selecting the Printing Options.............................................................................................................173

Media Print - Photos ........................................................................................................................173

Media Print - Text.............................................................................................................................174

Index Print..........................................................................................................................................175

10 Job Status................................................................................................................................................177

Job Status Overview..............................................................................................................................178

Checking Current/Pending Jobs..........................................................................................................179

Checking Completed Jobs ....................................................................................................................181

Printing and Deleting Stored Jobs ......................................................................................................182

Secure Print .......................................................................................................................................182

Sample Set .........................................................................................................................................184

Delayed Print .....................................................................................................................................186

Charge Print .......................................................................................................................................187

Private Charge Print .........................................................................................................................190

Public Folder......................................................................................................................................192

Undelivered Faxes............................................................................................................................193

Printing Pending Jobs ...........................................................................................................................195

Handling Error Terminations ................................................................................................................196

11 Computer Operations ............................................................................................................................197

Features Overview .................................................................................................................................198

12 Paper and Other Media.........................................................................................................................199

Print Media Guidelines .........................................................................................................................200

Paper ...................................................................................................................................................200

6

Table of Contents

Transparencies................................................................................................................................. 202

Envelopes .......................................................................................................................................... 203

Labels ................................................................................................................................................. 204

Storing Print Media ......................................................................................................................... 204

Identifying Print Media and Specifications................................................................................ 205

Loading Paper......................................................................................................................................... 207

Loading Paper in Trays 1 to 4......................................................................................................... 207

Loading an Envelope in Trays 1 to 4 ............................................................................................. 209

Loading Paper in Tray 5 (Bypass Tray)......................................................................................... 211

Loading an Envelope in Tray 5 (Bypass Tray) ............................................................................. 212

Changing the Paper Settings ............................................................................................................... 214

13 Maintenance .......................................................................................................................................... 217

Replacing Consumables....................................................................................................................... 218

Replacing Toner Cartridges ........................................................................................................... 219

Replacing Waste Toner Container................................................................................................ 221

Replacing Drum Cartridges C, M, Y, or K .................................................................................... 223

Replacing Staple Cartridge (for Finisher-AB1)........................................................................... 227

Replacing Fusing Unit .................................................................................................................... 228

Replacing Transfer Belt Unit ......................................................................................................... 230

Replacing Transfer Roller ............................................................................................................. 234

Replacing Separator Rollers.......................................................................................................... 236

Cleaning the Machine........................................................................................................................... 240

Cleaning the Exterior....................................................................................................................... 240

Cleaning the Interior (Laser Scanners)........................................................................................ 240

Cleaning the Conductivity Temperature Depth (CTD) Sensor.................................................. 241

Cleaning the Touch Screen............................................................................................................ 245

Cleaning Document Cover and Document Glass ....................................................................... 246

Cleaning the White Chute and Constant Velocity Transport Glass ........................................ 246

Cleaning Document Feeder Rollers.............................................................................................. 247

Executing Calibration ........................................................................................................................... 248

Adjusting Color Registration ............................................................................................................... 251

Auto Color Registration................................................................................................................... 251

Side Color Registration................................................................................................................... 253

Printing a Report/List ............................................................................................................................ 254

Deleting a Private Charge Print Job with an Invalid User ID........................................................ 255

Setting Restore Tool.............................................................................................................................. 256

14 Machine Status ..................................................................................................................................... 257

Overview of Machine Status ............................................................................................................... 258

Machine Information............................................................................................................................. 259

General Information......................................................................................................................... 259

Paper Tray Status............................................................................................................................. 260

Print Reports ..................................................................................................................................... 260

Automatically Printed Reports/Lists............................................................................................. 268

Overwrite Hard Disk........................................................................................................................ 269

Print Mode......................................................................................................................................... 269

7

Fax Receiving Mode ........................................................................................................................272

Faults.........................................................................................................................................................273

Supplies....................................................................................................................................................274

Billing Information .................................................................................................................................275

Billing Information ...........................................................................................................................275

User Account Billing Information..................................................................................................276

15 Tools.........................................................................................................................................................279

System Settings Procedure ..................................................................................................................280

Step 1 Entering System Administration Mode ............................................................................280

Step 2 Entering the System Administrator User ID and Passcode ..........................................280

Step 3 Selecting [Tools] ..................................................................................................................281

Step 4 Selecting a Tab on the [Tools] Screen .............................................................................281

Step 5 Setting a Feature ..................................................................................................................283

Step 6 Exiting System Administration Mode...............................................................................283

Tools Menu List.......................................................................................................................................284

Common Service Settings.....................................................................................................................295

Machine Clock/Timers ....................................................................................................................295

Audio Tones .......................................................................................................................................298

Screen/Button Settings ...................................................................................................................299

Paper Tray Settings ..........................................................................................................................301

Image Quality Adjustment...............................................................................................................304

Reports................................................................................................................................................305

Maintenance......................................................................................................................................307

Notify Job Completion by E-mail ...................................................................................................308

Plug-in Settings ................................................................................................................................308

Other Settings....................................................................................................................................308

Copy Service Settings............................................................................................................................316

Copy Tab - Features Allocation......................................................................................................316

Preset Buttons ...................................................................................................................................317

Copy Defaults.....................................................................................................................................317

Copy Control.......................................................................................................................................321

Original Size Defaults ......................................................................................................................322

Reduce/Enlarge Presets ..................................................................................................................323

Custom Colors....................................................................................................................................323

Connectivity & Network Setup ............................................................................................................324

Port Settings ......................................................................................................................................324

Protocol Settings ..............................................................................................................................328

Machine's E-mail Address/Host Name ........................................................................................331

Proxy Server Settings ......................................................................................................................332

Outgoing/Incoming E-mail Settings ..............................................................................................333

Remote Authentication/Directory Service...................................................................................334

Security Settings ..............................................................................................................................340

Other Settings....................................................................................................................................344

Print Service Settings............................................................................................................................345

Allocate Memory ..............................................................................................................................345

Delete Form........................................................................................................................................347

8

Table of Contents

Other Settings ................................................................................................................................... 347

Scan Service Settings........................................................................................................................... 352

First Tab ............................................................................................................................................. 352

Scan Defaults.................................................................................................................................... 353

Scan to PC Defaults ......................................................................................................................... 355

Original Size Defaults ..................................................................................................................... 355

Output Size Defaults ........................................................................................................................ 356

Reduce/Enlarge Presets ................................................................................................................. 356

Other Settings ................................................................................................................................... 356

Fax Service Settings ............................................................................................................................. 359

Screen Defaults................................................................................................................................ 359

Fax Defaults ...................................................................................................................................... 360

Fax Control ........................................................................................................................................ 360

Fax Received Options...................................................................................................................... 365

Reduce/Enlarge Presets ................................................................................................................. 365

Original Size Defaults ..................................................................................................................... 366

Local Terminal Information............................................................................................................ 366

E-mail Service Settings ........................................................................................................................ 368

E-mail Control ................................................................................................................................... 368

Folder Service Settings ........................................................................................................................ 371

Job Flow Service Settings ................................................................................................................... 372

Media Print Service Settings .............................................................................................................. 373

Stored File Settings ............................................................................................................................... 374

Web Applications Service Setup........................................................................................................ 376

Server Setup...................................................................................................................................... 377

Other Settings ................................................................................................................................... 378

Web Browser Setup .............................................................................................................................. 379

Setup ........................................................................................................................................................ 381

Create Folder..................................................................................................................................... 381

Stored Programming........................................................................................................................ 383

Create Job Flow Sheet.................................................................................................................... 383

Create Job Flow Sheet Keyword................................................................................................... 390

Add Address Book Entry ................................................................................................................. 390

Create Fax Group Recipients ......................................................................................................... 396

Add Fax Comment ............................................................................................................................ 397

Paper Tray Attributes ...................................................................................................................... 397

Accounting.............................................................................................................................................. 398

Create/View User Accounts........................................................................................................... 398

View Accounts ................................................................................................................................. 401

Reset User Accounts ....................................................................................................................... 401

System Administrator's Meter (Copy Jobs) ................................................................................ 402

Accounting Type .............................................................................................................................. 402

Accounting Login Screen Settings ............................................................................................... 403

Fax Billing Data................................................................................................................................ 404

Accounting/Billing Device Settings............................................................................................. 405

Authentication/Security Settings ....................................................................................................... 407

9

System Administrator Settings ......................................................................................................407

Authentication...................................................................................................................................408

Job Status Default ............................................................................................................................415

Overwrite Hard Disk.........................................................................................................................415

16 Dell Printer Configuration Web Tool Settings..................................................................................417

Installation of Dell Printer Configuration Web Tool ........................................................................418

Preparations ......................................................................................................................................418

Configuration on the Machine .......................................................................................................419

Starting Dell Printer Configuration Web Tool...................................................................................420

Configuring Machine Settings Using Dell Printer Configuration Web Tool ...............................421

17 Printer Environment Settings...............................................................................................................425

Print Overview ........................................................................................................................................426

Installation When Using USB Port ......................................................................................................429

Step 1 Preparations ..........................................................................................................................429

Step 2 Configuration on the Machine ...........................................................................................429

Step 3 Configuration on the Computer ..........................................................................................430

Dell Printer Configuration Web Tool Setting Items ...................................................................430

Installation When Using TCP/IP (LPD/Port 9100)..............................................................................431





Installation When Using NetWare ......................................................................................................434





Installation When Using Microsoft Network (SMB) .......................................................................437





Installation When Using Internet Printing Protocol (IPP) ..............................................................439





Installation When Using EtherTalk .....................................................................................................441


Step 2 Configuration on the Machine ..........................................................................................441



18 E-mail Environment Settings ...............................................................................................................443

E-mail Overview .....................................................................................................................................444

Preparations ............................................................................................................................................445

10

Table of Contents

Installation Procedures ........................................................................................................................ 447

Step 1 Enabling Port and Setting up TCP/IP................................................................................ 447

Step 2 Configuring E-mail Environment ....................................................................................... 448

Dell Printer Configuration Web Tool Setting Items................................................................... 450

19 Scanner Environment Settings ........................................................................................................... 451

Scan Service Overview ........................................................................................................................ 452

Configuration of Store to Folder.......................................................................................................... 453


Step 2 Registering a Folder ............................................................................................................ 454

Step 3 Configuring a Computer...................................................................................................... 454

Configuration of Scan to PC................................................................................................................. 455

Step 1 Preparations ......................................................................................................................... 455


Step 3 Configuration on the Computer ......................................................................................... 457

Configuration of Store to USB ............................................................................................................. 458

Step 1 Available USB Memory Devices....................................................................................... 458

Step 2 Dell Printer Configuration Web Tool Setting Items....................................................... 458

Configuration of Job Flow Sheets ...................................................................................................... 459

Step 1 Enabling Ports and Setting up TCP/IP.............................................................................. 459

Step 2 Configuring the SNMP Port................................................................................................ 460

Step 3 Configuration on the Computer ......................................................................................... 460

Configuration of Store & Send Link.................................................................................................... 461

Step 1 Configuring E-mail............................................................................................................... 461

Step 2 Enabling Authentication..................................................................................................... 461

Step 3 Other Settings....................................................................................................................... 461

Step 4 Dell Printer Configuration Web Tool Setting Items....................................................... 462

20 Encryption and Digital Signature Settings ....................................................................................... 463

Encryption and Digital Signature Overview ..................................................................................... 464

Types of Certificate.......................................................................................................................... 464

Encryption Features for Communication ..................................................................................... 464

Encryption and Digital-Signature Features for Scan Files....................................................... 465

Configuration of HTTP Communications Encryption....................................................................... 466

Installation Overview...................................................................................................................... 466

Step1 Configuration on the Machine............................................................................................ 466

Step2 Configuration on the Computer .......................................................................................... 467

Configuration of Encryption using IPSec .......................................................................................... 468


Step1 Import and Configuration of a Certificate......................................................................... 468

Step2 Configuration on the Machine (Configuration of IPSec) ............................................... 469

Step3 Configuration on the Computer .......................................................................................... 470

Configuration of E-mail Encryption/Digital Signature .................................................................... 471


Step1 Configuration on the Machine............................................................................................ 471

Step2 Configuration on Sender and Recipient ........................................................................... 473

Configuration of PDF/XPS Signature.................................................................................................. 475

11

Installation Overview ......................................................................................................................475

Step1 Configuration on the Machine ............................................................................................475

Step2 Configuration on the Computer ...........................................................................................476

21 Authentication and Accounting Features .........................................................................................477

Overview of Authentication and Accounting Feature .....................................................................478

Overview of Authentication Feature .............................................................................................478

Overview of Accounting Feature ...................................................................................................479

Authentication.........................................................................................................................................480

User Types Managed by Authentication Feature .......................................................................480

User Roles and Authorization Groups...........................................................................................480

Types of Authentication ..................................................................................................................481

Types of Account Administration ..................................................................................................482

Authentication and Accounting Relationship.............................................................................483

Services Controlled by Authentication ..............................................................................................484

Overview ............................................................................................................................................484

Services Restricted by User ID Authentication ..........................................................................484

Services Restricted by the Combined Use of Smart Card Authentication and User ID Authentication...................................................................................................................................486

Authentication for Job Flow Sheets and Folders .............................................................................489

Overview ............................................................................................................................................489

When the Authentication Feature is Disabled............................................................................491

When the Authentication Feature is Enabled .............................................................................494

Jobs Manageable by Account Administration .................................................................................497

Configuration for Authentication.........................................................................................................500

Installation Overview ......................................................................................................................500

Enabling Authentication..................................................................................................................500

Changing the Default Authorization Group Settings..................................................................503

Creating an Authorization Group ...................................................................................................503

Configuration for Account Administration.........................................................................................505

Step 1 Selecting an Accounting Type...........................................................................................505

Step 2 Registering User Information .............................................................................................505

User Authentication Operations ..........................................................................................................507

Authenticating Login Users ............................................................................................................507

Changing Passcode..........................................................................................................................508

22 Problem Solving.....................................................................................................................................509

Troubleshooting......................................................................................................................................510

Machine Trouble ....................................................................................................................................511

Image Quality Trouble ...........................................................................................................................516

Trouble during Copying .........................................................................................................................521

Unable to Copy ..................................................................................................................................521

The Copy Result is Not What was Expected ...............................................................................522

Trouble during Printing .........................................................................................................................525

Unable to Print...................................................................................................................................525

The Print Result is Not What was Expected ...............................................................................526

Trouble during Faxing............................................................................................................................528

12

Table of Contents

Sending Problems............................................................................................................................ 528

Receiving Problems......................................................................................................................... 530

Trouble during Scanning...................................................................................................................... 532

Unable to Scan with the Machine ................................................................................................ 532

Unable to Import Scanned Documents to the Computer........................................................... 532

Unable to Send a Scanned Document over the Network (FTP/SMB) .................................... 534

Unable to Send E-mail..................................................................................................................... 535

The Image is not What was Expected.......................................................................................... 535

Network-related Problems .................................................................................................................. 537

When using SMB ............................................................................................................................. 537

When using NetWare...................................................................................................................... 539

When using TCP/IP .......................................................................................................................... 543

When using EtherTalk..................................................................................................................... 544

Dell Printer Configuration Web Tool Problems.......................................................................... 545

E-mail Features Problems .............................................................................................................. 546

Internet/Intranet Connection Problems ....................................................................................... 547

IPv4 and IPv6 Connection Problems............................................................................................. 548

Media Print - Text Trouble................................................................................................................... 551

Media Print - Photos Trouble .............................................................................................................. 552

Status Code ............................................................................................................................................. 553

Other Errors ....................................................................................................................................... 616

Paper Jams ............................................................................................................................................. 617

Paper Jams in Trays 1 to 4.............................................................................................................. 617

Paper Jams in Tray 5 (Bypass) ...................................................................................................... 619

Paper Jams in Fusing Unit.............................................................................................................. 620

Paper Jams in Duplex Module ...................................................................................................... 621

Paper Jams in Finisher-AB1 .......................................................................................................... 622

Paper Jams in H Transport Unit .................................................................................................... 623

Document Jams...................................................................................................................................... 624

Duplex Automatic Document Feeder B1-C.................................................................................. 624

Stapler Faults.......................................................................................................................................... 626

Staple Jams in Staple Cartridge (for Finisher-AB1) .................................................................. 627

23 Install Operation for Eco copy/My Forms ......................................................................................... 629

Before Installation................................................................................................................................. 630

Environment Settings ...................................................................................................................... 630

SSL / TLS Settings in Dell Printer Configuration Web Tool ..................................................... 632

Installation Procedures ........................................................................................................................ 635

Installation ........................................................................................................................................ 635

Uninstallation/Version Upgrade.................................................................................................... 637

About License......................................................................................................................................... 638

About OSS.......................................................................................................................................... 638

24 Using Eco copy ...................................................................................................................................... 651

About Eco copy....................................................................................................................................... 652

Eco copy Procedure .............................................................................................................................. 653

Problem Solving..................................................................................................................................... 655

13

Troubleshooting ................................................................................................................................655

View Detailed Information..............................................................................................................655

Notes and Restrictions ..........................................................................................................................656

25 Using My Forms......................................................................................................................................657

About My Forms ......................................................................................................................................658

Setup .........................................................................................................................................................659

Creating Folders on the Machine ..................................................................................................659

Storing Files in a Folder on the Machine.....................................................................................659

Using My Forms ......................................................................................................................................660

Printing Forms from the Folders on the Machine .......................................................................660

Problem Solving......................................................................................................................................661

Troubleshooting ................................................................................................................................661

View Detailed Information..............................................................................................................661

Notes and Restrictions ..........................................................................................................................662

Index.................................................................................................................................................................663

14

1 Before Using the Machine

This chapter describes how to use this guide, as well as legal notice you should read before using the machine.

Preface ....................................................................................................................................16

Types of Manuals ..................................................................................................................17

Using This Guide....................................................................................................................18

Technical Support .................................................................................................................21

About License.........................................................................................................................22

Legal Notice ...........................................................................................................................28


Preface

Thank you for selecting the Dell C5765dn Color Laser Multifunction Printer (hereafter referred to as "the machine").

This guide is written for users who are new to the machine and provides information on copying, printing, scanning, and faxing operations, as well as troubleshooting, daily maintenance, and precautions users should take when operating the machine.

The guide assumes that you are familiar with a personal computer and that you are knowledgeable of computer networks. When you need additional information, refer to the manuals provided with the personal computer, operating system, and network products.

For information on optional components for the print feature, also refer to the guide provided with each optional accessory.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in case you forget how to perform operations or if a problem occurs with the machine.

16

Types of Manuals

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

PostScript User Guide (PDF)

The guide describes how to install the print driver and configure the functions in order to use the machine as a PostScript printer. This guide is included in the "PostScript Driver Library" CD-ROM.

Driver CD Kit Documentation (HTML)

The documentation describes installation and configuration procedures for print drivers and the printer environment. This documentation is included in the Driver CD Kit.

Print Driver Help

The help describes print features and operations.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user guides. The guides for optional components describe all the necessary steps for using the optional components and installing the software.

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Using This Guide

This guide is intended for first time users of the machine. It provides information on copying, printing, e-mail, and faxing operations, as well as troubleshooting, daily maintenance, and precautions users should take when operating the machine.

Organization of This Guide

This guide consists of the following chapters:


Describes how to use this guide, as well as legal notices and other important information you should read before using the machine.

2 Product Overview

Describes the basic information of the machine, such as the names of components, how to use the touch screen, how to switch the machine on and off, and how to exit the Power Saver mode.

3 Copy

Describes the basic operations and features for the Copy service.

4 Fax

Describes the basic operations and features for the Fax services.

5 Scan

Describes the basic operations and features for the Scan services.

6 Job Flow Sheets

Describes the operations to use a job flow created on a remote system.

7 Stored Programming

Describes the Stored Programming service that enables you to store customized job settings.

8 Web Applications

Describes the operations to connect to web applications.

9 Media Print (Text and Photos)

Describes the basic operations and features of Media Print that allows you to print image data and document files.

10 Job Status

Describes how to check job status and how to delete jobs.

11 Computer Operations

Describes operations performed from a computer, such as printing documents, importing scanned files, using Direct Fax, and operating Dell Printer Configuration Web Tool.

12 Paper and Other Media

Describes the types of paper and other media that you can use on the machine and how to load media in a tray.

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Using This Guide

13 Maintenance

Describes how to replace consumables and to clean the machine.

14 Machine Status

Describes how to check the faults that occurred on the machine and to print various reports/ lists.

15 Tools

Describes the procedures to set up the system.

16 Dell Printer Configuration Web Tool Settings

Describes how to use Dell Printer Configuration Web Tool.

17 Printer Environment Settings

Describes the settings to use the Print feature on the machine.

18 E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

19 Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

20 Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature features with your communications and documents.

21 Authentication and Accounting Features

The machine has the Authentication feature to restrict the availability of services for each feature and the Accounting feature to manage the use of each feature based on the Login Type selected.

22 Problem Solving

Describes troubleshooting procedures to solve the problems with the machine.

23 Install Operation for Eco copy/My Forms

Describes how to install Eco copy and My Forms.

24 Using Eco copy

Describes how to use Eco copy.

25 Using My Forms

Describes how to use My Forms.

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, ,Short Edge Feed (SEF): when viewed from the


Conventions

The screen shots and illustrations used in this guide vary depending on the machine configuration and optional components installed. Some of the items in the screen shots may not be displayed or available depending on the configuration of your machine.

The procedures in this guide may vary depending on the driver and utility software being used due to the upgrades.

In this guide, "Computer" refers to a personal computer or workstation.

The following term is used in this guide:

Note : Additional information on operations or features.

The following symbols are used in this guide:

" " : A cross-reference included in this guide.

Names of CD-ROM, features, and touch screen messages and input text.

[ ] : Folders, files, applications, button or menu names displayed on the touch screen.

Names of menus, commands, windows, or dialog boxes displayed on the computer screen and their buttons and menu names.

< > button : Hardware buttons on the control panel.

< > key : Keys on the keyboard of the computer.

> : Path to a certain item within a procedure on the control panel.

For example: When you see the procedure "select [Tools] > [Setup] > [Create Folder]", this means that you need to select [Tools], select [Setup], and then select [Create Folder].

Path to a certain item within a procedure on a computer.

For example: When you see the procedure "to search for files and folders, click [Start] > [Search] > [For Files or Folders]", this means that you need to click [Start], click [Search], and then click [For Files or Folders] to search for files and folders.

Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF): Loading the document or paper in portrait orientation when viewed from the front of the machine.

Loading the document or paper in landscape orientation front of the machine.

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

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Technical Support

Technical Support

The following provides the technical support information for this product.

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program, and hardware drivers to the original default configuration as shipped from Dell, and verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at dell.com/support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Online Services

You can learn about Dell products and services at dell.com.

You can access Dell Support through dell.com/support.

The Dell C5765dn Color Laser Multifunction Printer with High Capacity Feeder is Blue Angel certified for Germany. You can access the Blue Angel techsheet at dell.com/support/manuals.

Warranty and Return Policy

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see dell.com/support.

Recycling Information

It is recommended that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner. Potential methods include reuse of parts or whole products and recycling of products, components, and/or materials. For specific information on Dells worldwide recycling programs, see dell.com/recycle.

Contacting Dell

You can access Dell Support at dell.com/support.

To contact Dell for technical support, sales, and customer service issues, see dell.com/contactdell.

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http:dell.com


About License

This section describes information about licenses. Be sure to read through it.

RSA BSAFE

This product includes RSA BSAFE