delivery program 2013/14 - 2016/17 · delivery program 2013/14 - 2016/17 (incorporating operational...

DELIVERY PROGRAM 2013/14 - 2016/17(incorporating Operational Plan 2015/16) Adopted June 2015

Prepared by Community and Strategy Unit - Telephone: 9710 0684

Finalise the Transport Strategy

Integrated Transport Options: 17

Energy efficiency upgrades

Conserve Natural Resources: 18

Early childhood education and care centres

Strengthening our Community: 21

Community cultural events

Respect and Value all Heritage and Culture: 24

Community-based events and promotions

Strengthening our Community: 22

Tree-planting programs on Council land

Protect Our Environment: 19

Road safety and improvements

Provide Effective and Critical Infrastructure: 12

Residential waste collection services

Protect Our Environment: 19

Construct and maintain footpaths

Provide Effective and Critical Infrastructure: 12

Annual council newsletter

Civic Life and Corporate Performance: 25

Energy and water usage across council sites

Conserve Natural Resources: 18

MAYORAL MESSAGENo. 32/14-15 (excerpt) 20 April 15 and No. 36/14-15 (excerpt) 25 May 2015

This is a balanced budget that responds to the direction set by council since its election. It focuses on addressing the Shire’s infrastructure backlog, renewing and maintaining our community infrastructure and reducing the cost of council’s operations so that maximum funds are available for the services and projects our community needs and expects.

This budget is based on some key principles such as retaining our debt reduction targets, ongoing reform savings and maintaining our budget within rate pegging limits, while limiting the increase in the average residential rate to 1.50%.

It is a financially responsible budget that focuses on addressing the Shire’s infrastructure backlog. This is vital in order to achieve the requirements set out in the NSW Government’s Fit for the Future benchmarks, to demonstrate that we are financially sustainable into the future

Highlights of a comprehensive $42.7 million program of capital works include $1.776 million devoted to leisure centre upgrades, $11.373 million for road surface and kerb and guttering upgrades, $2.065 million for stormwater quality and infrastructure improvements works, $1 million for footpath construction, passive reserves and park upgrades worth $3.345 million and more than $7 million to be spent on sports field upgrades and capital works.

BUDGET HIGHLIGHTS BY WARDA WARD

• Contributions of $1.71m for the completion of the skate park, two synthetic hockey fields and a playing field at Greenhills Parklands

• Lugano Avenue Wharf upgrade - $300,000• Lifeguard building & tower upgrades -

$100,000• Improvements to Dunningham playground,

picnic areas and paving - $150,000

TABLE OF CONTENTS

Mayoral Message ..........................................

Overview of 2015/16 Operational Plan ............

A brief profile of the Sutherland Shire ..............

Vision, goal and commitment .........................

Council’s commitment ...............................

Council’s responsibilities and services ..............

Council’s Integrated Planning and Reporting framework .....................................

Strategic Plan ...............................................

Council’s four-year priorities ...........................

Organisational Budget Summary .....................

Strategy 1: Provide effective and critical infrastructure ...................

Strategy 2: Deliver integrated transport options ........................

Strategy 3: Conserve natural resources ..........

Strategy 4: Protect our environment ..............

Strategy 5: Strengthening our community ......

Strategy 6: Respect and value all heritage and culture ...............

Civic Life and Corporate Performance ..............

2015/16 Operational Plan Financial Information .....................................

© Sutherland Shire Council 2015ISSN 1835-9736Designed and printed by Sutherland Shire Council

SUTHERLAND SHIRE COUNCIL Delivery Program 2013/14 to 2016/17 incorporating Operational Plan 2015/16 Adopted June 2015 - PAGE 1

MAYORAL MESSAGENo. 32/14-15 (excerpt) 20 April 15 and No. 36/14-15 (excerpt) 25 May 2015

• Upgrades to Gunnamatta Park including the large shelter and main entry - $425,000

• Silver Beach Western end shared pathway - $750,000

• Stage two of the Roger Summers Park in Bundeena - $390,000

• Lilli Pilli Baths public toilet upgrade - $105,000• Seawall reconstruction at Hordens Beach,

Bundeena - $300,000B WARD

• Shopping Centre upgrades: $100,000 for Caringbah and $625,000 for Sylvania

• Stage one of the Grays Point Reserve upgrade - $75,000

• Upgrade of the Gymea Community Centre playground - $50,000

• Construction of a new footbridge and track repair works at Coonong Creek - $20,000

• Drainage improvements at Dents Creek, Gymea ($10,000), Wonga Road Reserve, Yowie Bay ($10,000), Forest Road, Kirrawee ($10,000) and Kareena Creek, Caringbah ($40,000)

• Pool maintenance works at Caringbah Leisure Centre ($10,000)

C WARD

• New amenities building and floodlighting at Sylvania High School - $679,000

• Stage three of the Captain Cook Drive upgrade between Woolooware Road & Elouera Road - $1.3 million

• Como Pool Deck Replacement/Shared pathway - $260,000

• Como Railway Bridge shared path, retaining wall and lighting upgrade - $50,000

• Upgrade to Tom Ugly’s Wharf - $350,000• Kareela Sports Field Amenities upgrade - $1

million• Stage two of the Soldiers Road baseball field

footpath - $21,000• Bridge restoration works at Sylvania Waters -

$740,000

D WARD

• Heathcote Shopping Centre upgrade - $40,000• Waratah Park, Sutherland Masterplan - $20,000• Lincoln Oval – Development of Regional AFL

Facility - $775,000• Roof replacement at Waratah Park Dog training

facility - $15,000• Forum Drive Reserve, Heathcote playground

upgrade - $100,000• Refurbishment of Anzac Oval, Engadine -

$55,000• Drainage upgrades in Forest Road, Sutherland

($10,000) and Fourth Avenue, Loftus ($10,000)• Wetland maintenance in Tudor Road, Sutherland

- $7,000• Speed calming in Lantana Road, Engadine near

Glenview Place - $50,000E WARD

• Relocation of Illawong Men’s Shed to the Ridge - $140,000

• Boat ramp upgrade at Burnum Burnum Reserve, Woronora - $440,000

• Barden Ridge Park Design and Construction - $275,000

• Stage two of Old Ferry Road Reserve upgrade including carpark, picnic area and kayak launch - $900,000

• LED lighting upgrade at The Ridge Sports Complex - $391,000

• Construction of Menai Rural Fire Station - $200,000

• Softfall replacement at Timbrey Circuit playground, Barden Ridge - $75,000

• Wetland maintenance at Still Creek, Menai - $40,000

• Refurbishment of Billa Road Oval - $60,000• Planning for BMX facility at The Ridge Sports

Complex - $200,000

Councillor Kent JohnsMayor

For the full text of the Mayoral Minute see Council’s website at www.sutherlandshire.nsw.gov.au

SUTHERLAND SHIRE COUNCIL Delivery Program 2013/14 to 2016/17 incorporating Operational Plan 2015/16 Adopted June 2015

In preparing the 2015/16 Operational Plan the following points were considered:

• program deliverables for the 4-year term as outlined in the Delivery Program• establishment of data mining processes to enable efficient and accurate reporting of corporate

information• strategic priorities from 2013 Councillor workshops • requirement for a major strategy review in 2016/17• NSW Government Fit for the Future reforms.The Plan addresses each of the 6 primary strategies of the Community Strategic Plan, and includes programs and performance measures for key achievements in 2015/16.

OVERVIEW OF 2014/15 OPERATIONAL PLAN


Sutherland Shire covers 370km2 with about half the area taken up with National Park and bushland. The geographic features include beaches, wetlands, bays, rivers and Hawkesbury sandstone tablelands dissected by deep river valleys and gorges covered in vegetation.

The population is approximately 220,000, making Sutherland Shire Council the second largest

local government area, in terms of population, in NSW. The proportion of Sutherland Shire’s population is declining in every age group between the ages of 10 - 49 years; however, each age group over 50 years is experiencing population increases. Only 17.3% of the Shire’s population was born overseas, compared with Sydney (34.2%).

Whilst the urban area is predominantly residential, Sutherland Shire is home to a small but highly significant commercial and industrial presence. This includes Australia’s only nuclear reactor, Australia’s largest oil refinery, Sydney’s desalination plant, a regional waste facility and a major regional shopping centre.

Socio-economically Sutherland Shire ranks highly with low unemployment at about 2.2%. Council plays an important role in economic development and promotion of the tourist attractions and facilities in the Shire.

The Sutherland Shire community is articulate, involved and places high expectations on council and the services it delivers. The community expects the council to take a stand against proposals which do not meet high environmental and social standards that the community has set for this area.

The Delivery Program and Operational Plan respond to the unique range of circumstances which exist within the shire and region.

A BRIEF PROFILE OF THE SUTHERLAND SHIRE


VISION, GOAL AND COMMITMENT

THE SHIRE VISIONSutherland Shire, in Sydney’s south, shaped by bays, rivers, beaches and national parks: “A connected and safe community that respects people and nature, enjoying active lives in a strong local economy.”

COUNCIL’S GOAL

To provide services and projects that deliver the Shire community vision.

COUNCIL’S COMMITMENTIn our dealings with residents, business, visitors and government we strive to achieve:

Strategic DeliveryOutstanding community outcomes that fulfil local needs and expectations.

Informed DecisionsDecisions and actions based on fact, community engagement and sound judgment.

Service ExcellenceContemporary, responsive and competitive quality service delivery.

Ethical PracticeOpen, honourable and legal practice.


COUNCIL’S RESPONSIBILITIES AND SERVICES

Council responds to both the community’s long term vision and short term needs.

It achieves this through planning for and delivering an extensive range of services, facilities and infrastructure which support community life and the ongoing sustainability of the Sutherland Shire.

Below is a snapshot of the type and range of council services and facilities that the community uses every day.


COUNCIL’S INTEGRATED PLANNING AND REPORTING FRAMEWORK

The diagram below outlines the relationship between council’s major planning and reporting tools. In our activities we aim to respond to the Community Strategic Plan for the Sutherland Shire and address local needs and issues as they arise.


STRATEGIC PLANIn 1999 council adopted the first Our Shire, Our Future: Our Guide for Shaping the Shire to 2030 (the Guide) which was developed with the community as a long-term strategic plan for the Sutherland Shire. The Guide was reviewed in consultation with the community and updated in 2007. In 2011 it again underwent a review and was changed considerably in response to community aspirations. The Guide is a community plan. It was prepared by council in collaboration with and on behalf of residents, other levels of government and agencies. It is used to steer planning for the Shire to achieve the long term outcomes that residents want for the Shire. Where council does not have control over outcomes, it works with other levels of government and key stakeholders to influence policy, planning, infrastructure and service delivery.DELIVERY PROGRAM AND OPERATIONAL PLAN

Council is committed to environmental protection, community empowerment and strong local governance. Our activities work towards achieving the community’s 2030 vision and desired outcomes for the Sutherland Shire. This Delivery Program outlines the action council will take to achieve its part in delivering the community‘s long term vision and desired local outcomes. Council will do so by directly providing, partnering other levels of government or agencies, or lobbying them to:1. Provide effective and integrated infrastructure2. Deliver integrated transport options3. Conserve natural resources4. Protect our environment5. Strengthen our community6. Respect and value all culture and heritage.

Together, these strategies are at the core of achieving the community’s long term goals. They cut across all areas of Shire life, contributing in some way to achieving the community outcomes identified in the Community Strategic Plan. The Delivery Program and Operational Plan detail the activities which fall under these six primary strategies. It also includes a Civic Life section, which focuses on council’s own internal operations and encouraging community involvement in civic affairs. In our actions, council aims to create positive social, economic, environmental and governance outcomes and address or minimise any undesirable impacts.Council plays a range of roles in responding to and addressing local needs. It either:• directly provides services, facilities or

infrastructure

• partners other government, community or business agencies to do so, or

• advocates on behalf of the Shire community by lobbying other agencies where something falls outside its jurisdiction.

The Delivery Program and Operational Plan reflect council’s scope and full range of responsibilities.The Program also identifies targets and measures to enable us to monitor and evaluate our progress and performance. Reviewed following the 2012 local government election the Delivery Program covers the four year period from 1 July 2013. This allows all newly elected councillors to outline the organisation’s main activities throughout their term and commit to the Program’s implementation.Council’s annual Operational Plan supports the Delivery Program. It details the activities which the organisation will undertake from 1 July 2015 to 30 June 2016. The Operational Plan is reported on every six months and reviewed annually.RESOURCING STRATEGYA comprehensive draft Resourcing Strategy supports both the Community Strategic Plan and Delivery Program. The Resourcing Strategy consists of an Asset Management Strategy and Plans and a Workforce Strategy. All plans will be linked to the other component, council’s Long Term Financial Plan.LINKS TO OTHER PLANSCouncil’s range of plans and strategies are integrated into our planning and reporting cycle through the Delivery Program and Operational Plan.LINKS TO BUSINESS PLANSThe Delivery Program and Operational Plan also helps council staff to make more informed decisions about daily operations through business plans and provides tools to measure the effectiveness of what council does.REPORTING ON OUR PERFORMANCECouncil has set four year targets for each Strategy and annual targets/measures to monitor progress towards achieving these longer term targets. Every six months, council reports on the key activities it has undertaken which contribute to achieving our targets. Performance reports will be received by council and then placed on council’s website to inform the community of our progress. We will also provide a comprehensive report of our activities and performance in our next Annual Report.Every four years council formally evaluates the implementation of the Community Strategic Plan through the State of the Shire (SOS) research report. The SOS report evaluates whether the Shire community as a whole is moving towards meeting community aspirations.It also incorporates the State of the Environment report for the Shire.


COUNCIL’S FOUR-YEAR PRIORITIES

At the start of council’s current 4 year term five primary priorities for the Sutherland Shire were identified:• Focus on core responsibilities • Protect the Shire’s unique environment• Champion local business

• Strict financial management• Cut red tape

An on-going program of evaluation and review identified specific activity priorities linked to council’s 4 community commitments, and acknowledging the 5 primary priorities. These linkages are as follows:

STRATEGIC DELIVERY: Outstanding community outcomes that fulfil local needs & expectations

Specific activity priorities

2015/16 Operational Plan response

Address Infrastructure backlog

• Infrastructure program 80% complete 30 June 2016 and 100% complete by 31 August 2016 (Strategy 1)

• Commission, produce and finalise the Integrated Transport Study (Item 2.1)• Lobby State and Federal government for key infrastructure to support identified transport

options (Item 2.2)• Undertake Central Library Redesign and Refurbishment Plan (Item 5.7)

Diversity of housing stock

• Provide an effective development assessment process (Item 4.6)

Core service provision

• Maintain a financially sustainable organisation (Item 7.3)• Reform service delivery to enhance organisational capability (Item 7.3)

Environmental protection

• Consumption of energy and water usage across council sites tracked on an ongoing basis and reported annually (Item 3.1)

• Waste collection service which encourages waste diversion from landfill (4.2) • Investigate incidents of pollution, conduct audits of commercial and industrial premises (Item 4.4)• Manage ongoing Bushcare program, continue Greenweb program and Greenweb schools, maintain

or improve quality of Shire waterways through the Stormwater Improvement Program (Item 4.5)

Economic growth • Registered businesses inspected in accordance with respective inspection programs (Item 4.4)• Operate and manage 11 Early Education and Childcare Centres, OOSH, Vacation Care and a

Family Day Care scheme (Item 5.1)• Deliver an Economic Development Strategy to maximise opportunities to promote business

growth. Facilitate economic development opportunities at a variety of locations throughout the Shire. Develop capacity of community and business organisations to deliver economic development focussed activitie s and events (Item 5.4 & 5.5)

Shire as a Destination

• Provide exhibitions, events, classes and venue hire at Hazelhurst Regional Gallery and Arts Centre (Item 6.1)

• Assistance for community groups conducting arts & cultural events (Item 6.3)

Enhanced recreation opportunities

• Shared pathways at Como Railway, Atkinson Road, Woolooware Stage 6 studies, Cycleways Network Plan Program (Strategy 1)

• Waratah Park dog training building, Waterfall RFS Playgroup soft-fall replacement, Men’s Shed Facility, Sylvania High School provision of lights and amenities for sporting use (Strategy 1)

• Sutherland Leisure Centre, Como pool, Engadine Leisure Centre and Cronulla Sports Complex upgrades. Stormwater and drainage works at The Ridge Golf course and Kareela Golf course. The Ridge, Greenhills Hockey field, Kareela sports field amenities, Waratah Field development to regional AFL standard (Strategy 1)

• Silver Beach path, Forum Drive playground, Barden Ridge Park, Gunnamatta Park pathway (Strategy 1)

• Manage local halls and spaces for local groups to meet or operate (Item 5.6)• Library service that community use demands (Item 5.7)


Presentation of the Shire

• Management and enhancement program for presentation of public places, and shopping and business centres (Strategy 1)

• Taren Point Road and Captain Cook Drive landscaping, Taren Point, Heathcote, Sylvania Heights and Sylvania shopping centres including various upgrades, Cronulla Plaza shade structures and kiosk structure upgrade (Strategy 1)

• Provide timely and effective household waste services within service standard time (Item 4.1)

Protect cultural environment

• Library services that match community use demands, library spaces and facilities that encourage participation by diverse groups (Item 5.7)

• Provide opportunities for the community to enjoy the performing arts as participants and audiences at Sutherland Entertainment Centre (Item 6.1)

• Provision of useful, accessible and timely information to guide grant funding decisions. Administer heritage building and publication grants (Item 6.2)

SERVICE EXCELLENCE: Contemporary, responsive and competitive quality service delivery



Cultivating a culture of high performance

• Undertake organisational capability reform (Item 7.3)• Maximise return from council’s Commercial Property fund (Item 5.6)• Solutions that deliver online and technology services to the community and the organisation

(Item 7.1)• Provide customer service at council’s front counter and over the telephone in a timely manner

(Item 7.3)

Responsive ‘Can Do’ attitude

Value for money for the community

Competitive and quality service delivery

Deliver on our projects

• Infrastructure program 80% complete 30 June 2016 & 100% complete by 31 August 2016 • Planned maintenance 100 % complete and 85% reactive maintenance complete in service

standard (Strategy 1)Availability of appropriate resources

Integrated asset management

Informed Decisions Decisions & actions based on fact, community engagement & sound judgment



Engaging with and Informing the Community

• Provision of useful and accessible information to guide decision making, production of six ‘Our Shire’ publications annually, determine baseline Customer Service indicators for counter customer service points (Item 7.1)

• Increase organisational capability to engage with the community (Item 7.3) • Ensure a safe workplace (Item 7.3)• Assist management and employees to adhere to the Fair Workplace Policy and Resolution

Procedures through education and support (Item 7.3)

Improving information provision to councillors

Improving staff and councillors relationships

Retention of valuable staff

• Implement Equal Opportunity Management Plan (Item 7.3)

Ethical Practice Open, honourable and legal practice

Civic Life & Corporate Performance - Item 7.4

• Provide an efficient application assessment service while meeting all related legislative requirements (Item 4.7)

• Manage Integrated Planning and Reporting Program (Item 7.1)• Respond to formal access requests for information according to Government Information

Public Access Act 2009, undertake internal audit program (7.3)• Uphold and enforce planning laws & regulations through legal action where required (Item 7.3)


OR

GA

NIS

ATIO

NAL

BU

DG

ET S

UM

MA

RY

TEN

YEA

R F

INA

NC

IAL

PLA

N M

OD

EL

T

OTA

L 2

013/1

4

2014

/15

2

01

5/1

6

20

16

/17

$’0

00

$’0

00

$’0

00

$’0

00

$’0

00

$’0

00

$

’00

0

$’0

00

$

’00

0

$’0

00

Dis

cret

iona

ry F

unds

Ava

ilabl

e

Avai

labl

e W

orki

ng F

unds

Bro

ught

For

war

d 4,6

89

3,1

90

1,4

99

Rec

urre

nt O

pera

tions

61,4

78

9,8

63

15

,90

01

7,1

96

18

,51

9

Futu

re W

orks

Res

erve

14,0

84

5,4

13

4,4

42

3,1

50

1,0

79

Add

ition

al B

orro

win

g (N

et o

f Deb

t Se

rvic

ing

Cos

ts)

--

--

-

Oth

er

-8

0,2

51

-1

8,4

66

-2

1,8

41

-2

0,3

46

-1

9,5

98

Prop

osed

Gen

eral

Rev

enue

C

apita

l Pro

gram

83

,90

11

8,4

66

21

,84

12

0,3

46

23

,24

8

Ann

ual S

urpl

us/(Sh

ortfa

ll)

(3

,65

0)

--

-(3

,65

0)


PR

OP

OSE

D I

NFR

AST

RU

CTU

RE/C

AP

ITA

L P

RO

GR

AM

TO

TAL

20

13

/14

2

01

4/1

5

2015/1

6

2016/1

7

$’0

00

$

’00

0

$’0

00

$

’00

0

$’0

00

$

’000

$’0

00

$’0

00

$’0

00

$’0

00

Tota

l Pro

gram

Prop

osed

Gro

ss In

fras

truc

ture

Pr

ogra

m

Gen

eral

Rev

enue

Fun

ding

71

,57

31

5,6

58

18

,76

117,1

71

19,9

83

Oth

er F

unds

76

,79

71

48

,37

01

5,1

27

30

,78

52

2,3

09

41,0

70

21,2

88

38,4

59

18,0

73

38,0

56

Prop

osed

Gro

ss O

ther

Cap

ital

Wor

ks

Gen

eral

Rev

enue

Fun

ding

12

,32

82

,80

83

,08

03,1

75

3,2

65

Oth

er F

unds

5,8

71

18

,19

91

,74

44

,55

21

,95

25,0

32

1,0

75

4,2

50

1,1

00

4,3

65

Tota

l Pro

pose

d G

ross

Cap

ital

Wor

ks1

66

,56

93

5,3

37

46,1

02

42,7

09

42,4

21

Gen

eral

Rev

enue

Com

pone

nt o

f P

rogr

am

Prop

osed

Gro

ss In

fras

truc

ture

Pr

ogra

m

71

,57

31

5,6

58

18,7

01

17,1

71

19,9

83

Prop

osed

Gro

ss O

ther

Cap

ital

Wor

ks

12

,32

82

,80

83,0

80

3,1

75

3,2

65

Tota

l Pro

pose

d G

ross

Cap

ital

Wor

ks8

3,9

01

18

,46

621,8

41

20,3

46

23,2

48


STR

ATEG

Y 1:

PR

OVI

DE

EFFE

CTI

VE A

ND

CR

ITIC

AL

INFR

AST

RU

CTU

RE

Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce m

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:1

.1

Roa

ds$16.5

m t

o un

dert

ake

cons

truc

tion

and

annu

al m

aint

enan

ce

prog

ram

s on

: •

Roa

ds•

Brid

ges

• Fo

otpa

ths

• Tr

affic

man

agem

ent

& p

edes

tria

n sa

fety

• C

ycle

way

s•

Pres

enta

tion

of p

ublic

spa

ces

• Sh

oppi

ng a

nd b

usin

ess

cent

res.

Ann

ual p

roje

ct s

ched

ules

: •

80

% c

ompl

ete

by

30

Jun

e 2

01

6, an

d•

10

0%

com

plet

e by

31

Aug

ust

20

16

Pla

nned

mai

nten

ance

10

0%

com

plet

e

85

% r

eact

ive

mai

nten

ance

com

plet

e in

ser

vice

st

anda

rd

1.8

B

uild

ings

$5.5

3 m

to

unde

rtak

e co

nstr

uctio

n an

d an

nual

mai

nten

ance

pr

ogra

ms

on:

• Le

isur

e C

entr

es•

Com

mun

ity b

uild

ings

• Pu

blic

toi

lets

and

,•

Emer

genc

y Se

rvic

es fa

cilit

ies.

1.9

.1

Ope

n Sp

ace,

Sp

ortin

g an

d R

ecre

atio

nal

Faci

litie

s

$13.6

m t

o un

dert

ake

cons

truc

tion

and

annu

al m

aint

enan

ce

prog

ram

s on

:

• Pa

rks

• Pla

ygro

unds

• Pa

ssiv

e re

serv

es•

Spor

ting

field

s an

d,•

Wha

rves

and

jett

ies.


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce m

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:1

.11

Sus

tain

able

St

orm

wat

er

Man

agem

ent

&

Dra

inag

e an

d Es

tuar

y M

anag

emen

t

$1.9

6 m

to

unde

rtak

e st

orm

wat

er q

ualit

y im

prov

emen

t m

easu

res

and

annu

al m

aint

enan

ce p

rogr

ams

on:

• St

orm

wat

er m

anag

emen

t an

d dr

aina

ge•

Estu

ary

man

agem

ent.

Ann

ual p

roje

ct s

ched

ules

:

• 8

0%

com

plet

e b

y 3

0 J

une

20

16

, an

d•

10

0%

com

plet

e by

31

Aug

ust

20

16

Pla

nned

mai

nten

ance

10

0%

com

plet

e

85

% r

eact

ive

mai

nten

ance

com

plet

e in

ser

vice

st

anda

rdAdo

ptio

n of

Flo

odpl

ain

Ris

k M

anag

emen

t St

udie

s an

d P

lans

in

clud

ing:

• G

waw

ley

Bay

• Lo

wer

Geo

rges

Riv

er•

Kur

nell

Tow

nshi

p•

Sea

Leve

l Ris

e B

ench

mar

ks a

nd P

olic

y.

7.5

% in

crea

se in

are

a of

the

Shi

re w

here

Flo

odpl

ain

Ris

k M

anag

emen

t St

udie

s &

Pla

ns h

ave

been

ado

pted

Ple

ase

note

: K

ey p

roje

cts

to b

e un

dert

aken

for

eac

h of

the

ass

et c

ompo

nent

s lis

ted

are

prov

ided

in A

ppen

dix

1 a

t th

e en

d of

thi

s re

port

.


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

4/1

5Pe

rfor

man

ce m

easu

re 2

01

4/1

5

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:2

.1

Dev

elop

a T

rans

port

St

rate

gy w

hich

al

igns

with

the

N

SW S

tate

Pla

n an

d fa

cilit

ates

br

oade

r in

tegr

ated

tr

ansp

ort

in

conj

unct

ion

with

la

nd u

se p

lann

ing

Com

mis

sion

, pr

oduc

e an

d fin

alis

e th

e Tr

ansp

ort

Stra

tegy

Tran

spor

t St

rate

gy p

rodu

ced

and

adop

ted

by M

arch

2

01

6

2.2

Lo

bby

Fede

ral

and

Stat

e fo

r ke

y in

fras

truc

ture

fu

ndin

g to

sup

port

al

l tra

nspo

rt o

ptio

ns

Lobb

y St

ate

Gov

ernm

ent

on id

entifi

ed is

sues

:

1.

Roa

d C

orrid

or S

trat

egy

for

Hea

thco

te R

d (t

raffi

c sa

fety

)

2.

Gan

nons

Roa

d ra

il br

idge

wid

enin

g

3.

Dire

ct B

us S

ervi

ces

to a

nd fr

om S

ydne

y A

irpor

t

4.

Suth

erla

nd t

o C

ronu

lla B

icyc

le/S

hare

d Pa

thw

ay

5.

Add

ition

al C

omm

uter

Car

Par

king

at

Rai

lway

Sta

tions

Lobb

ying

und

erta

ken

on a

t le

ast

4 k

ey is

sues

STR

ATEG

Y 2:

DEL

IVER

INTE

GR

ATED

TR

AN

SPO

RT

OP

TIO

NS


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce m

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:3

.1

Impl

emen

t En

ergy

and

Wat

er

Effic

ienc

y St

rate

gy

Con

sum

ptio

n of

ene

rgy

and

wat

er u

sage

acr

oss

Cou

ncil

site

s tr

acke

d on

ong

oing

bas

is a

nd r

epor

ted

annu

ally

Rep

ort

cons

umpt

ion

and

trac

king

of i

mpr

ovem

ents

an

nual

ly

3.2

En

ergy

and

wat

er

effic

ienc

y pr

ojec

ts

fund

ed b

y C

ounc

il an

d gr

ants

(w

here

av

aila

ble)

Ener

gy e

ffici

ency

upg

rade

s%

of s

ched

uled

pro

ject

s co

mpl

eted

STR

ATEG

Y 3:

CO

NSE

RVE

NAT

UR

AL

RES

OU

RC

ES


Four

Yea

r D

eliv

ery

prog

ram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce M

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:4

.1

Tim

ely,

effe

ctiv

e do

mes

tic w

aste

co

llect

ion

serv

ices

Prov

ide

timel

y an

d ef

fect

ive

hous

ehol

d w

aste

ser

vice

with

in s

ervi

ce

stan

dard

tim

e≥

90

% o

f cus

tom

er r

eque

sts

rela

ting

to w

aste

ser

vice

s ar

e ac

tione

d w

ithin

ser

vice

sta

ndar

dC

ondu

ct a

nnua

l pro

gram

of h

ouse

hold

che

mic

al a

nd e

-was

te

colle

ctio

n se

rvic

es2

% in

crea

se in

vol

ume

of e

-was

te d

iver

ted

from

land

fill

com

pare

d to

20

14

/15

bas

elin

e2

% in

crea

se in

vol

ume

of c

hem

ical

was

te d

iver

ted

from

la

ndfil

l com

pare

d to

20

14

/15

bas

elin

e4

.2

Res

pons

ible

, et

hica

l w

aste

man

agem

ent

that

pro

mot

es

prac

tices

whi

ch

min

imis

e w

aste

Was

te c

olle

ctio

n se

rvic

e w

hich

enc

oura

ges

was

te d

iver

sion

from

la

ndfil

lIn

crea

se la

ndfil

l div

ersi

on r

ate

from

the

2012

/13

rate

(5

1%)

tow

ard

Envi

ronm

ent P

rote

ctio

n Au

thor

ity’s

202

1

targ

et o

f 70%

Con

duct

Was

te W

ise

Livi

ng w

orks

hops

Annu

al c

usto

mer

(pa

rtic

ipan

t) s

atis

fact

ion

ratin

g ≥

7

4.3

In

trod

uce

and

adm

inis

ter

stra

tegi

es a

nd

prog

ram

s to

rep

lace

lo

st t

rees

Impl

emen

t m

ajor

tre

e-pl

antin

g pr

ogra

ms

on C

ounc

il La

nd1

00

% o

f maj

or t

ree

plan

ting

prog

ram

s im

plem

ente

d

Reg

ulat

e tr

ee p

lant

ing

prog

ram

on

priv

ate

prop

erty

Med

ian

dete

rmin

atio

n tim

e of

≤3

0 d

ays

for

tree

re

mov

al a

pplic

atio

nsM

aint

ain

resi

dent

tre

e is

sue

prog

ram

Cha

nge

from

pre

viou

s ye

ar in

no.

of t

rees

issu

ed t

o re

side

nts

(tot

al n

umbe

r is

sued

in 2

01

5/1

6)

4.4

En

forc

e co

mpl

ianc

e w

ith la

ws

and

regu

latio

ns t

o en

sure

qua

lity

of

nois

e, a

ir, w

ater

an

d la

nd p

ollu

tion

Inve

stig

ate

inci

dent

s of

pol

lutio

nN

o. o

f inv

estig

atio

ns c

ondu

cted

com

pare

d to

20

13

/14

Con

duct

aud

its o

f com

mer

cial

and

indu

stria

l pre

mis

es%

of t

otal

in

spec

tions

for

com

mer

cial

and

indu

stria

l pr

emis

es w

ith a

Sat

isfa

ctor

y or

Min

or Is

sue

(non

cr

itica

l) in

spec

tion

resu

ltsR

egis

tere

d bu

sine

sses

insp

ecte

d in

acc

orda

nce

with

the

ir re

spec

tive

insp

ectio

n pr

ogra

ms

10

0%

com

plet

ion

rate

for

all

regi

ster

ed p

rem

ises

in

spec

tion

prog

ram

s

STR

ATEG

Y 4:

PR

OTE

CT

OU

R E

NVI

RO

NM

ENT


Four

Yea

r D

eliv

ery

prog

ram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce M

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:4

.5

Loca

l com

mun

ity

grou

ps,

busi

ness

, in

dust

ry a

nd

resi

dent

s in

in

itiat

ives

whi

ch

prot

ect

and/

or

enha

nce

natu

re

Man

age

ongo

ing

Bus

hcar

e pr

ogra

mC

hang

e fr

om p

revi

ous

year

in n

o. o

f act

ive

volu

ntee

rs

(tot

al n

umbe

r of

vol

unte

ers

in 2

01

5/1

6)

Cha

nge

from

pre

viou

s ye

ar in

ann

ual t

otal

hou

rs o

f B

ushc

are

rege

nera

tion

(tot

al h

ours

of r

egen

erat

ion

wor

k 2

01

5/1

6)

Con

tinue

Gre

enw

eb P

rogr

am a

nd G

reen

web

Sch

ools

Ann

ual %

incr

ease

in p

artic

ipat

ing

prop

ertie

s an

d sc

hool

s in

Gre

enw

eb P

rogr

am (

base

line

20

02

)%

of s

ched

uled

agr

eed

actio

ns c

ompl

eted

by

Gre

enw

eb

gran

t re

cipi

ents

M

aint

ain

or im

prov

e qu

ality

of S

hire

wat

erw

ays

thro

ugh

the

Stor

mw

ater

Impr

ovem

ent

Prog

ram

.≥

70

% o

f Shi

re w

ater

way

site

s ra

ted

in e

xcel

lent

to

fair

cond

ition

4.6

A

loca

l pla

nnin

g fr

amew

ork

that

up

hold

s th

e Sh

ire’s

ch

arac

ter

Prov

ide

an e

ffect

ive

deve

lopm

ent

asse

ssm

ent

proc

ess

No.

of d

evel

opm

ent a

sses

smen

t det

erm

inat

ions

% o

f dev

elop

men

t app

licat

ions

app

rove

dM

edia

n de

term

inat

ion

time

of:

50 d

ays

for

resi

dent

ial (

sim

ple)

app

licat

ions

&

90 d

ays

for

proj

ect(

com

plex

) ap

plic

atio

ns4

.7

Bui

ldin

g C

ertifi

catio

n Se

rvic

es

Prov

ide

a se

rvic

e th

at m

eets

the

nee

ds a

nd e

xpec

tatio

ns o

f its

cu

stom

ers

Mai

ntai

n a

wei

ghte

d cu

stom

er r

espo

nse

scor

e of

≥9

0

in c

usto

mer

sur

veys

Mai

ntai

n an

ave

rage

tur

naro

und

time

not

exce

edin

g 2

0

days

for

com

plyi

ng d

evel

opm

ent

cert

ifica

te a

pplic

atio

ns


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce M

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:5

.1

Qua

lity

and

resp

onsi

ve

early

chi

ldho

od

educ

atio

n an

d ca

re

Ope

rate

and

man

age

11

Ear

ly E

duca

tion

& C

are

Cen

tres

, O

OSH

, Va

catio

n C

are

& a

Fam

ily D

ay C

are

sche

me

Man

age

Fam

ily D

ay C

are

Sche

me

% o

f sta

ff th

at r

epor

ted

that

the

y w

ould

rec

omm

end

wor

king

in S

SC C

hild

ren’

s Se

rvic

es (

base

line)

% o

f par

ents

who

rep

orte

d an

incr

ease

in t

heir

wel

lbei

ng fr

om t

heir

invo

lvem

ent

in C

ounc

il’s

qual

ity

resp

onsi

ve E

arly

Edu

catio

n &

Car

e se

rvic

es (

base

line)

% o

f par

ents

who

rep

orte

d th

at t

heir

child

(ren

) be

nefit

fr

om b

eing

enr

olle

d in

Chi

ldre

n’s

Serv

ices

qua

lity

resp

onsi

ve E

arly

Edu

catio

n &

Car

e pr

ogra

ms

(bas

elin

e)A

chie

ve a

rat

ing

of:

mee

ting

or a

bove

the

Nat

iona

l Q

ualit

y St

anda

rds

for

all s

ervi

ces

5.2

Tr

aini

ng t

o bu

ild

the

capa

city

of

early

chi

ldho

od

prof

essi

onal

s an

d pa

rent

s

Prov

isio

n of

pro

fess

iona

l lea

rnin

g fo

r Ea

rly C

hild

hood

Edu

cato

rs &

tr

aini

ng fo

r fa

mili

es%

of f

amili

es w

ho r

epor

ted

an in

crea

se in

the

ir pa

rent

ing

skill

s &

kno

wle

dge

as a

res

ult

of t

heir

invo

lvem

ent

in t

rain

ing

offe

red

by C

hild

ren’

s Se

rvic

es

(bas

elin

e)

5.3

C

omm

unity

in

itiat

ives

whi

ch

resp

ond

to lo

cal

soci

al is

sues

Pla

n an

d de

velo

p ca

paci

ty b

uild

ing

prog

ram

s w

ith r

esid

ents

% o

f cus

tom

ers

(com

mun

ity)

surv

eyed

who

rep

orte

d an

in

crea

se in

wel

lbei

ng a

s a

resu

lt of

the

ir in

volv

emen

t in

th

e pr

ogra

ms

deliv

ered

(ba

selin

e)Pla

n an

d de

velo

p ca

paci

ty b

uild

ing

trai

ning

initi

ativ

es fo

r lo

cal

orga

nisa

tions

Ann

ual c

usto

mer

(co

mm

unity

org

anis

atio

ns)

surv

ey

satis

fact

ion

ratin

g ≥

7

STR

ATEG

Y 5:

STR

ENG

THEN

ING

OU

R C

OM

MU

NIT

Y


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce M

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:5

.4

Com

mun

ity e

vent

s w

hich

faci

litat

e pe

ople

con

nect

ing

at t

he lo

cal a

nd

Shire

wid

e le

vel

and

enco

urag

e lo

cal

econ

omic

act

ivity

Con

duct

com

mun

ity-b

ased

eve

nts

and

prom

otio

ns,

incl

udin

g Sp

ring

fest

ival

, Ea

ster

sho

w,

Chr

istm

as,

Mot

hers

’ day

, an

d th

ree

scho

ol h

olid

ay p

rogr

ams

At

leas

t 7

key

Eve

nts

and

Prom

otio

ns c

ondu

cted

with

in

budg

et (

subj

ect

to e

vent

rev

iew

)

10

0%

of K

ey E

vent

s &

Pro

mot

ions

at

or a

bove

tar

get

part

icip

atio

n le

vels

Supp

ort

and

faci

litat

e th

e st

agin

g of

indu

stry

led

initi

ativ

es a

nd

even

ts a

imed

at

incr

easi

ng e

ngag

emen

t w

ith a

nd b

etw

een

loca

l bu

sine

sses

Ann

ual c

usto

mer

(bu

sine

ss n

etw

ork)

Satis

fact

ion

ratin

g of

≥ 7

Dev

elop

cap

acity

of c

omm

unity

and

bus

ines

s or

gani

satio

ns t

o de

liver

eco

nom

ic d

evel

opm

ent

focu

ssed

act

iviti

es a

nd e

vent

sIn

crea

se in

% o

f eve

nts

deliv

ered

by

com

mun

ity a

nd

busi

ness

org

anis

atio

ns

5.5

In

itiat

ives

whi

ch

supp

ort

the

loca

l ec

onom

y an

d to

uris

m

Mon

itor

and

resp

ond

to t

rend

s an

d ch

ange

s in

the

loca

l eco

nom

y

Supp

ort

and

enco

urag

e gr

owth

in S

hire

’s e

cono

mic

sec

tors

Tailo

red

prog

ram

s an

d re

spon

ses

prov

ided

to

all k

ey

econ

omic

sec

tors

Util

ise

revi

sed

Visi

tor

Acc

omm

odat

ion

Rep

ort

to in

form

cou

ncil

deci

sion

mak

ing

on d

evel

opm

ent

oppo

rtun

ities

Iden

tified

prio

rity

site

s fo

r vi

sito

r ac

com

mod

atio

n re

port

ed t

o C

ounc

ilD

eliv

er a

n Ec

onom

ic D

evel

opm

ent

Stra

tegy

to

max

imis

e op

port

uniti

es t

o pr

omot

e bu

sine

ss g

row

thEc

onom

ic D

evel

opm

ent

Stra

tegy

act

ions

dev

elop

ed a

nd

impl

emen

ted

in a

ccor

danc

e w

ith a

ppro

ved

timef

ram

esFa

cilit

ate

the

deve

lopm

ent

of s

mal

l bus

ines

s in

the

Shi

reN

umbe

r of

SSH

ED (

busi

ness

incu

bato

r) g

radu

ates

in

past

five

yea

rs a

nd %

who

are

stil

l in

activ

e bu

sine

ss

oper

atio

n5

.6

Com

mun

ity

faci

litie

s an

d sp

aces

fo

r ne

ighb

ourh

ood

and

Shire

wid

e co

mm

unity

and

sm

all b

usin

ess

activ

ity

Faci

litat

e ec

onom

ic d

evel

opm

ent

oppo

rtun

ities

at

a va

riety

of lo

catio

ns t

hrou

ghou

t th

e Sh

ire

% s

mal

l bus

ines

ses

who

rep

ort

that

tha

t ar

e sa

tisfie

d w

ith t

he va

riety

of l

ocat

ions

whe

re ec

onom

ic

deve

lopm

ent

activ

ities

are

con

duct

edM

anag

e co

mm

unity

hal

ls a

nd s

pace

s fo

r lo

cal g

roup

s to

mee

t an

d or

ope

rate

with

in%

incr

ease

in b

ooke

d ho

urs

in C

ounc

il m

anag

ed

com

mun

ity h

alls

& o

pen

spac

es fr

om 2

01

4/1

5 b

asel

ine

% in

crea

se in

rev

enue

from

Cou

ncil

man

aged

co

mm

unity

hal

ls &

ope

n sp

aces

from

20

14

/15

bas

elin

eM

axim

ise

retu

rn fr

om C

ounc

il’s

Com

mer

cial

Pro

pert

y Fu

ndA

t le

ast

6%

rat

e re

turn

on

the

valu

e of

com

mer

cial

pr

oper

ty


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n ac

tions

2

01

5/1

6Pe

rfor

man

ce M

easu

re 2

01

5/1

6

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:5

.7

Qua

lity

and

resp

onsi

ve li

brar

y se

rvic

es a

nd s

pace

s

Libr

ary

serv

ices

tha

t m

atch

com

mun

ity u

se d

eman

dsA

nnua

l cus

tom

er (

part

icip

ant)

sat

isfa

ctio

n ra

ting

>/7

% o

f cus

tom

ers

(com

mun

ity g

roup

s) s

urve

yed

who

re

port

ed t

hat

they

wer

e m

ore

conn

ecte

d an

d in

volv

ed

as a

res

ult

of t

he in

form

atio

n pr

ovid

edLi

brar

y sp

aces

and

faci

litie

s th

at e

ncou

rage

par

ticip

atio

n by

div

erse

gr

oups

% o

f cus

tom

ers

surv

eyed

who

rep

orte

d an

incr

ease

in

wel

l-bei

ng fr

om t

heir

invo

lvem

ent

in C

ounc

il’s

Libr

ary

Serv

ices

5.9

Lo

cal e

mer

genc

y se

rvic

es t

o pr

epar

e fo

r, re

spon

d an

d m

anag

e na

tura

l di

sast

ers

Mee

t th

e ob

ligat

ions

in a

ccor

danc

e w

ith E

ndor

sed

Cou

ncil

Rep

ort

(FIN

30-1

4 d

ated

19

/08

/20

13

) as

req

uire

d by

the

Sta

te E

mer

genc

y an

d R

escu

e M

anag

emen

t A

ct 1

98

9.

10

0%

com

plia

nce

with

the

Sut

herla

nd S

hire

Dis

aste

r P

lan

(DIS

PLA

N)

and

resp

onsi

bilit

ies

as t

he L

ocal

Em

erge

ncy

Man

agem

ent

Offi

cer

(LEM

O)


Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n A

ctio

ns

20

15

/16

Perf

orm

ance

Mea

sure

20

15

/16

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:6

.1

Loca

l cul

tura

l, ar

ts

and

ente

rtai

nmen

t op

port

uniti

es

Prov

ide

exhi

bitio

ns,

even

ts,

clas

ses

and

venu

e hi

re a

t H

azel

hurs

t R

egio

nal G

alle

ry &

Art

s C

entr

eA

min

imum

of 8

5%

of c

usto

mer

s su

rvey

ed t

hat

are

satis

fied

with

the

var

iety

and

qua

lity

of H

azel

hurs

t R

egio

nal G

alle

ry &

Art

s C

entr

e pr

ogra

ms

and

activ

ities

A m

inim

um o

f 55

0 e

nrol

men

ts o

n ar

t cl

asse

s pe

r te

rmM

inim

um o

f 15

0,0

00

vis

itors

to

Haz

elhu

rst

per

annu

mPr

ovid

e op

port

uniti

es fo

r th

e co

mm

unity

to

enjo

y th

e pe

rfor

min

g ar

ts a

s pa

rtic

ipan

ts a

nd a

udie

nces

at

the

Suth

erla

nd E

nter

tain

men

t C

entr

e

Red

evel

opm

ent

optio

ns o

f Sut

herla

nd E

nter

tain

men

t C

entr

e ar

e re

port

edM

inim

um 1

50

,00

0 p

atro

ns o

f SEC

per

ann

umM

axim

um n

et c

ost

per

patr

on t

o C

ounc

il of

$3

.95

6.2

G

rant

s pr

ogra

ms

that

:•

faci

litat

e a

rang

e of

art

s an

d cu

ltura

l act

iviti

es•

prot

ect

and

prom

ote

herit

age

Prov

isio

n of

use

ful,

acce

ssib

le a

nd t

imel

y in

form

atio

n to

gui

de g

rant

fu

ndin

g de

cisi

ons

Tota

l fun

ds a

lloca

ted

to c

omm

unity

org

anis

atio

ns fo

r co

mm

unity

dev

elop

men

t, a

rts

and

cultu

ral a

ctiv

ities

Adm

inis

ter

herit

age

build

ing

gran

ts a

nd h

erita

ge p

ublic

atio

ns g

rant

sN

o. o

f Her

itage

Bui

ldin

gs g

rant

s an

d no

. of

Her

itage

Pu

blic

atio

ns gr

ants

6.3

Su

ppor

t fo

r co

mm

unity

bas

ed

arts

and

cul

tura

l ac

tiviti

es

Ass

ist

com

mun

ity g

roup

s an

d or

gani

satio

ns c

ondu

ctin

g co

mm

unity

cu

ltura

l eve

nts

No.

of c

omm

unity

gro

ups

and

orga

nisa

tions

ass

iste

d to

co

nduc

t co

mm

unity

cul

tura

l eve

nts

STR

ATEG

Y 6:

RES

PEC

T AN

D V

ALU

E ALL

HER

ITAG

E A

ND

CU

LTU

RE


Esse

ntia

l to

carr

ying

out

thi

s D

eliv

ery

Prog

ram

and

Ope

ratio

nal P

lan

is h

avin

g ef

ficie

nt a

nd e

ffect

ive

coun

cil o

pera

tions

tha

t ar

e un

derp

inne

d by

goo

d co

rpor

ate

gove

rnan

ce.

Sut

herla

nd S

hire

Cou

ncil

has

mad

e a

num

ber

of c

omm

itmen

ts t

o th

e co

mm

unity

and

its

staf

f.

Thes

e co

mm

itmen

ts a

re t

rans

late

d in

to o

ur e

very

day

wor

k in

a n

umbe

r of

way

s, w

heth

er it

is t

hrou

gh e

nsur

ing

ethi

cal a

nd t

rans

pare

nt d

ecis

ion-

mak

ing,

en

gagi

ng in

mea

ning

ful d

ialo

gue

with

our

com

mun

ity o

r m

anag

ing

coun

cil’s

fina

nces

in a

sus

tain

able

way

to

ensu

re t

he lo

ng t

erm

via

bilit

y of

the

or

gani

satio

n.

Four

Yea

r D

eliv

ery

Pro

gram

2

01

3/1

4 –

20

16

/17

Ann

ual O

pera

tiona

l Pla

n A

ctio

ns

20

15

/16

Perf

orm

ance

Mea

sure

20

15

/16

Cou

ncil

will

del

iver

:A

ctiv

ities

, pr

ogra

ms,

pro

ject

s, w

orks

:7

.1

Stra

tegi

c D

eliv

ery

O

utst

andi

ng

com

mun

ity o

utco

mes

th

at fu

lfil l

ocal

nee

ds

and

expe

ctat

ions

.

Det

erm

ine

base

line

Cus

tom

er S

ervi

ce in

dica

tors

for

face

to

face

se

rvic

e po

ints

Bas

elin

e C

usto

mer

Ser

vice

indi

cato

rs d

evel

oped

and

im

plem

ente

d ac

ross

Cou

ncil’

s se

rvic

e po

ints

Impl

emen

tatio

n of

‘Fit

for

the

Futu

re’ I

mpr

ovem

ent

Act

ion

Pla

n%

of s

ched

uled

act

ions

com

plet

ed fr

om Im

prov

emen

t A

ctio

n P

lan

The

prov

isio

n of

use

ful a

nd a

cces

sibl

e in

form

atio

n to

gui

de d

ecis

ion

mak

ing

deliv

ered

in a

pro

fess

iona

l and

tim

ely

man

ner

Ann

ual c

lient

(C

ounc

illor

& E

xecu

tive)

sat

isfa

ctio

n ra

ting

≥7

Man

age

Inte

grat

ed,

Pla

nnin

g &

Rep

ortin

g Pr

ogra

m1

00

% c

ompl

ianc

e w

ith In

tegr

ated

, P

lann

ing

&

Rep

ortin

g re

quire

men

tsPr

oduc

e si

x ‘O

ur S

hire

’ cou

ncil

new

slet

ters

ann

ually

At

leas

t 9

0%

ann

ual r

eade

rshi

p am

ong

new

slet

ter

reci

pien

ts (

as m

easu

red

by C

omm

unity

Sat

isfa

ctio

n Su

rvey

bia

nnua

lly)

Solu

tions

tha

t de

liver

onl

ine

and

tech

nolo

gy s

ervi

ces

to t

he

com

mun

ity a

nd t

he o

rgan

isat

ion

Num

ber

of o

nlin

e co

mm

unity

inte

ract

ions

Onl

ine

inte

ract

ions

are

gre

ater

tha

n 3

0%

of t

otal

co

mm

unity

inte

ract

ions

Satis

fact

ion

with

onl

ine

inte

ract

ions

is ≥

65

%Lo

bby

Fede

ral &

NSW

Gov

ernm

ents

Lobb

ying

act

iviti

es b

y va

rious

Cou

ncil

units

und

erta

ken

CIV

IC L

IFE

AN

D C

OR

PO

RAT

E PER

FOR

MAN

CE


7.2

In

form

ed D

ecis

ions

D

ecis

ions

and

ac

tions

bas

ed o

n fa

ct, co

mm

unity

en

gage

men

t an

d so

und

judg

men

t

Incr

ease

org

anis

atio

nal c

apab

ility

to

enga

ge w

ith t

he c

omm

unity

% o

f cus

tom

ers

(Cou

ncill

ors

and

staf

f) r

epor

ting

prof

essi

onal

sup

port

in

crea

sed

ski

lls a

nd k

now

ledg

e to

eng

age

with

the

com

mun

ity

7.3

Se

rvic

e Exc

elle

nce

C

onte

mpo

rary

, re

spon

sive

and

co

mpe

titiv

e qu

ality

se

rvic

e de

liver

y

\

(con

tinue

s)..

..

Und

erta

ke s

ervi

ce d

eliv

ery

revi

ew o

f Cou

ncil’

s in

tern

al a

nd e

xter

nal

serv

ice

prov

isio

n%

of s

ched

uled

act

ions

com

plet

ed a

s ou

tline

d w

ithin

th

e Fi

t fo

r th

e Fu

ture

Impr

ovem

ent

Act

ion

Pla

nIm

plem

ent

Bus

ines

s Pr

oces

s Im

prov

emen

t ac

tions

as

outli

ned

with

in

the

Fit

for

the

Futu

re Im

prov

emen

t A

ctio

n P

lan

Mai

ntai

n a

finan

cial

ly s

usta

inab

le o

rgan

isat

ion

Equa

l or

exce

ed in

dust

ry fi

nanc

ial b

ench

mar

ks –

un

rest

ricte

d cu

rren

t ra

tio &

deb

t se

rvic

e ra

tioC

ash

Expe

nse

Cov

er R

atio

% R

atio

of r

ates

, an

nual

inte

rest

& e

xtra

cha

rges

ou

tsta

ndin

gPr

ovid

e cu

stom

er s

ervi

ce a

t C

ounc

il’s

fron

t co

unte

r an

d ov

er t

he

tele

phon

e in

a t

imel

y m

anne

rC

usto

mer

ser

vice

by

tele

phon

e

Aver

age

tele

phon

e w

aitin

g tim

e ≤

15

sec

s

% a

nsw

ered

with

in 1

5 s

ecs

is ≥

70

%

Aba

ndon

men

t ra

te <

2%

% C

usto

mer

s w

ho r

epor

t sa

tisfa

ctio

n ra

ting

of ≥

7 a

t C

usto

mer

Ser

vice

cou

nter

(ba

selin

e m

easu

re s

et a

t 2

01

4/1

5)

Mul

ti-oc

cupa

ncy

clea

nups

(w

ithin

2 d

ays

≥9

5%

co

mpl

ete)

Onl

ine

anim

al r

egis

trat

ion

appl

icat

ions

(w

ithin

2 d

ays

≥ 9

5%

)

Emai

l (w

ithin

5 d

ays

≥ 9

5%

com

plet

e)

(bas

elin

e m

easu

re s

et a

t 2

01

4/1

5)

Res

pond

to

form

al a

cces

s re

ques

ts fo

r in

form

atio

n, in

acc

orda

nce

with

Gov

ernm

ent

Info

rmat

ion

(Pub

lic A

cces

s) A

ct 2

00

91

00

% o

f GIP

A r

eque

sts

proc

esse

d w

ithin

the

sta

tuto

ry

timef

ram

e


.....(

cont

Inue

d)

7.3

Se

rvic

e Exc

elle

nce

C

onte

mpo

rary

, re

spon

sive

and

co

mpe

titiv

e qu

ality

se

rvic

e de

liver

y

Con

tinue

to

prov

ide

relia

ble

and

effic

ient

rec

ruitm

ent

and

payr

oll

serv

ices

Elap

sed

wee

ks t

o fil

l ope

n po

sitio

ns c

ompa

red

to

sect

or a

vera

ge (

20

13

bas

elin

e)%

of p

ays

that

are

red

raw

n as

tot

al o

f all

payr

oll r

uns

Und

erta

ke E

mpl

oyee

Clim

ate

surv

eySc

ore

of ≥

7 o

n “o

vera

ll sa

tisfa

ctio

n” o

n em

ploy

ee

clim

ate

surv

eyEn

sure

a s

afe

wor

kpla

ceW

HS

inci

dent

s pe

r 1

00

wor

kers

is d

ecre

asin

gW

orke

rs c

ompe

nsat

ion

clai

ms

inci

dent

rat

e pe

r 1

00

w

orke

rs is

dec

reas

ing

Lost

tim

e in

jury

rat

e is

dec

reas

ing

Impl

emen

t Eq

ual E

mpl

oym

ent

Opp

ortu

nity

Man

agem

ent

Pla

n%

of s

taff

who

agr

ee t

hat

they

und

erst

and

Cou

ncil’

s EE

O a

nd F

WP

pol

icie

s an

d pr

actic

es (

mea

sure

d by

th

e 2

01

6 E

mpl

oyee

Clim

ate

Surv

ey)

% o

f sta

ff w

ho r

epor

ted

an in

crea

se in

kno

wle

dge

and

skill

s fo

llow

ing

com

plet

ion/

part

icip

atio

n in

a s

peci

fic

EEO

/ FW

P P

rogr

amPr

ovid

e pr

ogra

ms

whi

ch p

rom

ote

Equa

l Em

ploy

men

t O

ppor

tuni

ty fo

r w

omen

, yo

uth

unde

r 2

5,

peop

le w

ith d

isab

ility

, an

d A

borig

inal

and

To

rres

Str

ait

Isla

nder

peo

ple

% o

f sta

ff w

ho r

epor

ted

an in

crea

se in

kno

wle

dge

and

skill

s fo

llow

ing

com

plet

ion/

part

icip

atio

n in

a s

peci

fic

EEO

/ FW

P P

rogr

am%

of i

dent

ified

pos

ition

tra

inee

s w

ho r

epor

ted

an

incr

ease

in k

now

ledg

e an

d sk

ills

at s

peci

fic s

tage

s th

roug

h th

eir

trai

nees

hip

Com

plet

ion

rate

of i

dent

ified

pos

ition

tra

inee

ship

s%

of t

rain

ees

that

sec

ure

perm

anen

t em

ploy

men

t w

ith

coun

cil f

ollo

win

g co

mpl

etio

n of

tra

inee

ship

Ass

ist

man

agem

ent

and

empl

oyee

s ad

here

to

the

Fair

Wor

kpla

ce

Polic

y an

d R

esol

utio

n Pr

oced

ures

thr

ough

edu

catio

n an

d su

ppor

t%

of c

onta

cts

rece

ived

rel

ativ

e to

num

ber

of

empl

oyee

s%

of F

air

Wor

kpla

ce g

rieva

nces

sub

stan

tiate

d re

lativ

e to

num

ber

of e

mpl

oyee

s


7.4

Eth

ical

Pra

ctic

e

Ope

n, h

onou

rabl

e an

d le

gal p

ract

ice

Und

erta

ke In

tern

al A

udit

prog

ram

in a

ccor

danc

e w

ith In

tern

al A

udit

Com

mitt

ee’s

req

uire

men

ts1

00

% o

f pro

gram

com

plet

ed

Uph

old

and

enfo

rce

our

loca

l pla

nnin

g la

ws

and

regu

latio

ns t

hrou

gh

lega

l act

ion

whe

re r

equi

red

No.

of l

egal

act

ions

% o

f suc

cess

ful p

rose

cutio

nsN

o. o

f Inv

estig

atio

ns, N

otic

es &

Ord

ers

Und

erta

ke t

o pr

ovid

e le

gal a

dvic

e in

an

effic

ient

man

ner

No.

of m

atte

rs c

ompl

eted

No.

of m

atte

rs r

ecei

ved

No.

of m

atte

rs o

utst

andi

ng


STRATEGY 1 – KEY PROJECTS BY ASSET COMPONENT FOR 2015/16.

1.1 RoadsRoads Captain Cook Drive (between Woolooware Road and Elouera Road) Stage 3

North West Arm Road, Grays Point – S afety upgrade of footpath crossings

Bundanoon Road Woronora Heights East side Kerb & Guttering

Maianbar Road curve, east of King Street – road safety improvementsBridges 216 Belgrave Esplanade, Sylvania – Seawall ReplacementFootpaths Prioritised footpath constructionTraffic management & pedestrian safety

Belgrave Esplanade at Murrumbidgee Avenue – Pedestrian Refuge & Mini Roundabout

Lantana Road, Engadine near Glenview Place – half oval threshold

Waratah Street & Parramatta Street – Roundabout

Rawson Avenue on-road cycle laneCycleways Como Railway shared path

Woolooware Bay Stage 6 Studies

Atkinson Road Shared Path

Program: Cycleways – As Per Sutherland Council Bicycle Network PlanPresentation of public spaces

Taren Point Road Beautification – Landscaping

Captain Cook Drive / Elouera Road Roundabout – Landscaping Upgrade

Caringbah Shopping Centre Domain Improvements

Heathcote Shopping CentreShopping and business centres

Sylvania Heights Shopping Centre Upgrade

Sylvania Shopping Centre Upgrade

Cronulla Plaza – Shade Structures

Cronulla Plaza Mall Kiosks – Structural Steel Replacement

APPENDIX 1


1.8 BuildingsLeisure Centres Sutherland Leisure Centre – Shutdown upgrade works

Como Pool – Northern pool deck replacement

Engadine Leisure Centre – Plant room safe roof access

Cronulla Sports Complex – Rectification worksCommunity Buildings Waratah Park Dog Training Building – Roof Replacement

Waterfall RFS Playgroup – Soft-fall replacement

Mens’ Shed Facility

Sylvania High School installation floodlights, construction of amenities building for school & community sporting use

Public Toilets Burnum Burnum Sewer Upgrade Works

Lilli Pilli Baths public toilet & change room replacement

Cronulla CBD south new public toiletEmergency Services facilities

Program SES Headquarters – renewal works

Program – RFS and SES buildings unplanned renewals

Heathcote Fire Control Centre – vehicle accommodation (SES)

Menai RFS Building

1.9 Open Space, Sporting and Recreational FacilitiesParks, Playgrounds & Passive Reserves

Silver Beach western-end path including catamaran car park

Gunnamatta Park path construction and bridge installation

Forum Drive Playground

Barden Ridge Park 150 Old Illawarra RoadSporting & Recreational facilities

The Ridge LED Lighting upgrade – Stage 1 & 2

Greenhill’s Hockey Field Construction Stage 1B

Kareela Sports Field site – Ancillary amenity upgrades

Waratah AFL/cricket field (Lincoln oval) – Development to Regional AFL facility

Greenhills Hockey Field amenities buildingWharves & Jetties Old Ferry Road – Small Craft Facility

Burnum Burnum boat ramp upgrade

Lugano Avenue wharf upgrade

Tom Uglys wharf upgrade

1.11 Sustainable Stormwater Management & Drainage and Estuary ManagementThe Ridge Sports Complex Dam – Water treatment

156 Karimbla Road Miranda – Piping of open drain

Field Verification of Stormwater Assets

Kareela Golf Course – Bank stabilisation


2015/16 OPERATIONAL PLAN FINANCIAL INFORMATION

Full details are contained in the supplementary publication: Draft Budget, Revenue/Rating Policy and Operational Plan 2015/16


THIS PAGE LEFT INTENTIONALLY BLANK

4-20 Eton Street, Sutherland NSW 2232Tel 02 9710 0333 Fax 02 9710 0265www.sutherlandshire.nsw.gov.au

delivery program 2013/14 - 2016/17 · delivery program 2013/14 - 2016/17 (incorporating operational...

Documents