delivering vertical social apps - dreamforce - 9/18

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Delivering Vertical Social Apps Ross Eberhart VP Industry ISV & Channels, Salesforce.com @Ross_Eberhart [email protected]

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Are you looking to bring your vertical expertise to the cloud? From Financial Services, to Healthcare, and the Public Sector, the salesforce.com partner team is committed to help our partners succeed. Join us to learn how you can build a successful commercial app and go-to-market strategy for your vertical. Hear from existing vertical partners who are already succeeding on the Salesforce Platform

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Page 1: Delivering Vertical Social Apps - Dreamforce - 9/18

Delivering Vertical Social Apps

Ross Eberhart VP Industry ISV & Channels, Salesforce.com @Ross_Eberhart [email protected]

Page 2: Delivering Vertical Social Apps - Dreamforce - 9/18

Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: Delivering Vertical Social Apps - Dreamforce - 9/18

Industries @ Dreamforce 2012 Breakout

Sessions The Campground FS & HCLS Partner

Pavilions

•  6 Immersive Experiences

•  12 Demo Stations

•  Located at Sessions

•  12 Kiosks Each

•  9 Industry Tracks

•  55+ Sessions

Page 4: Delivering Vertical Social Apps - Dreamforce - 9/18

ISV & Channel are critical to $10B Scale

$10B in ACV

1/12/09 9/7/095/3/10

1/3/119/1/11

ISV & Channel

90%

1600+ Apps

1.4M+ Installs

400+ OEM Partners

30% YOY Growth

50% YOY Growth

84% YOY Growth

$10B in Revenue

Page 5: Delivering Vertical Social Apps - Dreamforce - 9/18

Partners are Critical to our Success

Page 6: Delivering Vertical Social Apps - Dreamforce - 9/18

Steve Mooney

Director, Financial Services Industry ISV Partnerships [email protected]

Twitter: @SteveMooney

Page 7: Delivering Vertical Social Apps - Dreamforce - 9/18

WANTED: Vertical-Focused ISVs with a Great Idea

Page 8: Delivering Vertical Social Apps - Dreamforce - 9/18

ISVforce Gives Partners the Power to Build and Run their Business just like Salesforce.com

Page 9: Delivering Vertical Social Apps - Dreamforce - 9/18

We want our Industry Partners show you the power of the Platform

Extend Vertical Solutions to Fully Drive Social Business Applications

Page 10: Delivering Vertical Social Apps - Dreamforce - 9/18

Pierre Naudé CEO, nCino

Pullen Daniel EVP, nCino

Page 11: Delivering Vertical Social Apps - Dreamforce - 9/18

•  Founded in 2007 •  3rd Largest Originator of Small Business Loans in the US •  Originated $800mm since inception •  59 FTE, 20 Production (Lenders, Underwriters, Closers)

LIVE OAK BANK – KEY HIGHLIGHTS

Live Oak Bank 51.48 Live Oak Bank 4.51

©2012

Page 12: Delivering Vertical Social Apps - Dreamforce - 9/18

Lender Underwriter

Credit Processor

Borrower, Attorneys, Appraisers, etc.

TODAY’S BANKING CHALLENGES

©2012

Page 13: Delivering Vertical Social Apps - Dreamforce - 9/18

All about nCino

The story of nCino started with bankers developing a real solution to address today's challenges and opportunities within the financial services industry.

  ‘ncino’ a Spanish Variation for Live Oak

  $11 Billion Financial Services Industry

  Customer Portfolio Includes; Citizens Bank, Lone Star Bank, Northwest Federal Credit Union, United Texas Bank

  Partners: Salesforce.com, West Monroe Partners, CRM manager, Comity, Strategic Growth Inc, Jensyn

  Headquartered in Wilmington, North Carolina

Page 14: Delivering Vertical Social Apps - Dreamforce - 9/18

•  34% Reduction in Loan Closing Time •  22% Increase in Staff Efficiency •  19% Increase in Loan Volume •  17% Reductions in Operating Costs •  Elimination of Compliance Costs

THE BANK OPERATING SYSTEM

©2012

Page 15: Delivering Vertical Social Apps - Dreamforce - 9/18

THE SALESFORCE.COM PARTNERSHIP Partnership •  Brand •  Strong OEM Agreement •  Partnership Support Group •  Direct Sales Relationship •  Marketing/Product Exposure

Force.com Platform •  CRM/Cloud Leader •  Security

•  PCI Compliant •  SOC II Type 1/SAS 70

•  Scalable Platform •  Premier Support •  Development Speed

©2012

“A leading, world class technology platform and a trusted partnership.” - Pierre Naudé

+ =

Page 16: Delivering Vertical Social Apps - Dreamforce - 9/18

Demonstration

Page 17: Delivering Vertical Social Apps - Dreamforce - 9/18

Amy Gorman

Sr. ISV Account Executive

Healthcare & Life Sciences Industry ISV Partnerships

[email protected]

Page 18: Delivering Vertical Social Apps - Dreamforce - 9/18

Greenway Medical Technologies Scott Fannin - Vice President of Consumer Services

@ScottAFannin

Page 19: Delivering Vertical Social Apps - Dreamforce - 9/18

•  Founded in 1998

•  Commitment to design and deliver fully integrated electronic health record (EHR/EMR), practice management (PM) and interoperability solution

•  Services for healthcare providers to improve care coordination, quality and satisfaction while functioning at their highest level of efficiency.

•  Solutions that empower patients to take a more active role in their wellbeing as they evolve into consumers of healthcare

Page 20: Delivering Vertical Social Apps - Dreamforce - 9/18

600+ employees

20+ Million patient charts

$88MM 2011 revenue

EHR Adoption nationwide

30+ specialties &

sub-specialties

20

95% would buy

PrimeSUITE again

*KLAS 2011

© Greenway Medical Technologies, Inc. All rights reserved. Confidential and proprietary.

Not for distribution except to authorized persons.

Greenway at a Glance

Page 21: Delivering Vertical Social Apps - Dreamforce - 9/18

Consumer Strategic Vision

Initial Focus

  Practice Portal

  Patient Engagement

  Meaningful Use Platform Evolution

  Family Health Manager

  Consumer Controlled Integrated Services

Page 22: Delivering Vertical Social Apps - Dreamforce - 9/18

PrimePATIENT - Greenway’s Consumer Platform

•  Window into patient’s chart

•  Integration with PrimeSUITE

•  “Meaningful Use of EHR”

•  Improve patient care •  Maximize patient engagement

•  Self-service options for patients

Page 23: Delivering Vertical Social Apps - Dreamforce - 9/18

Why Force.com? •  Greenway’s evolution of platform diversity •  Force.com built-in solutions

•  Security, reporting, dashboards

•  Workflows, analytics, mobile-ready •  True cloud platform, release management

•  World-class data centers, performance and scalability

•  Collaboration & service opportunities

•  Time to Market •  Cost to Market & Operate

•  Innovation Velocity

Page 24: Delivering Vertical Social Apps - Dreamforce - 9/18

Innovation Partner

• One of Salesforce.com PDOs in US

• Seasoned team across multiple disciplines & cloud platforms • Builds the hard stuff on Force.com

• Knows how to run projects

• Headquarters: Chattanooga, TN

• http://codescience.com/

Page 25: Delivering Vertical Social Apps - Dreamforce - 9/18

Demonstration

Page 26: Delivering Vertical Social Apps - Dreamforce - 9/18

Pierre Naudé CEO, nCino

@pnaude1

Pullen Daniel

EVP nCino @pdaniel78

Scott Fannin Vice President of

Consumer Services @ScottAFannin

Aish Shukla Technology Evangelist

in/aishshukla

Page 27: Delivering Vertical Social Apps - Dreamforce - 9/18