delivering reviews - ica
DESCRIPTION
Presentation delivered for Leadership Conference - Iowa Communications AllianceTRANSCRIPT
The Ins & Outs of a Review
1. Why do we have them / do them?2. What do we expect to achieve from one?3. What are your current challenges with
them?4. What would you like to see different?
The ability to influence & motivate
Choose a neutral location Don’t position across a desk – use less
authoritative positioning Do as much in writing as possible
(have/script key talking points) both you and the team member
Be prepared emotionally, mentally and with thoughtful language (scripting)
Make sure your language is legal! Go in seeing it as a learning experience
for both See it as a coaching conversation vs.
critique Avoid over talking / over explaining Establish rapport by letting them talk
first.
Genuine concern Common ground Words Body language Tone of voice Mood
3 Key Elements to Communication
3 Key Elements to Communication
What’s happening during a review conversation?
What you need to know to deliver an effective review…
image courtesy of www.aperfectworld.org
E => T => F => D=> B
FILTERPersonality
ValuesBeliefs
Life Experience & Conditioning
FILTERPersonality
ValuesBeliefs
Life Experience & Conditioning
Event Triggers Feelings Decisions Behaviors Thoughts
=> Your lens = Your world
EVENTOR
EXPERIENCE
How you describe the situation to yourself…in
essence the story you give it!...
…whether it’s true or not.
Natural Wiring Family (ethnic, gender) Social
◦ Hobbies◦ Neighborhood◦ Spiritual◦ Schools◦ Regional◦ Country of origin◦ generation
•Work LifeJobsIndustryBossesCompany
All these have shaped how and
why people respond to life circumstance.
All these have shaped how and
why people respond to life circumstance.
Better Reviews Through the Lens of Coaching:1.What is coaching?
2.Benefits of coaching?
3.The absence of it - is the absence of effective
leadership
4.What are qualities of an effective coach?
5.What is effective coaching?
1. What is coaching?
…the ability to constructively influence to a different
outcome.
Coaching is a process that enables learning and development to occur, with the aim of improving an individual’s capability and performance.
Benefits of Coaching?
To team member, you, team, department, company?
Generates improvements in individuals’ performance/targets/goals
Increased openness to personal learning and development
Helps identify solutions to specific work-related issue
Greater ownership and responsibility
Developing self-awareness
Improves specific skills or behavior
Greater clarity in roles and objectives
Corrects behavior/performance difficulties
What would you add to the list?
Effective coaching can result in for company…
• enhanced performance, including increased ability to take
initiative and find solutions to problems
• enhanced productivity due to increased motivation
• strengthened commitment to personal, professional and
organizational goals
• increased retention of high performing staff
• greater levels of co-operation with change
• greater commitment to collaboration to achieve results.
What would you add?
After all that – can you imagine the absence of it?
The absence of it - is the absence of effective
leadership…
What does that look like?
What’s the impact?
PerformanceGap
Manager Not Coaching…
Qualities of an Effective Coach?Here’s some of my favorites:•Patient•Firm•Clear on expectations•Consistent•Ability to influence•Empowers•Available•Observant•Approachable•Encouraging•Positive / constructive communication•Accepting with vision
SELF ASSESSMENT
Qualities of an effective coach
Rate: 1-5
__5 - really good at
__1 - really need to work on
The Self Persuasion Coaching Model = Coaching from the inside out
1. See the situation / performance
2. See a desired outcome
3. See the options to get there
4. See why it matters to you and others / benefits
5. See the consequences if not met
6. See the plan
7. See the plan in action
8. See the results
Use the Power 6: who, what, when where, how, and whyOpen ended questions = key basis of a coaching conversation
The key to influence and activating change.
Notes
Strategies & Guidelines
Describe employees performance actually write down objectively and specifically
Identified cost sometimes irritating behaviors should be tolerated if there’s little cost
Cost Considerations: Lost or sick time payments, cost of errors, lower productivity workers compensation costs, safety concerns, team morale, excess of time demand on managers
Gather – documentation
◦ What evidence do we have
◦ A testimony
◦ What reports
Gather – documentation◦ What evidence do we have◦ A testimony◦ What reports
Look at your own performance What about my leadership/mgt. style has contributed to
this? How have I contributed to this person’s feelings? There anything I can do to turn this person around?
Be specific and singular in behavior Is this part of an ongoing behavior or response
pattern Is there something occurring in this employees
personal life that is creating this situation? Are there unusual circumstances in the workplace
that are part of the problem?
> Clear – understood expectations= job – job scope & job
competencies= relating to others
> Documenting / Tracking> Feedback Coaching – formal & informal> Improving performance as you go
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