delivering results together · our partners' success and creating an exceptional customer...
TRANSCRIPT
Corporate PresentationDelivering Results Together
Version: May 2019
We are shaping the future of distribution
Real value for all our partners
Westcon-Comstor is the leading global distributor of business technology. We combine unrivalled expertise in technology with unique capabilities.
Deep vendor relationships
Partner enablement
Market insight
Technical services
Global deployment capabilities
Digital Distribution
GDS
Local presence
Warehouse
Office
Advanced logistic centre
Warehouse
Office
Local presence
EMEA APAC
We manage global opportunities through a joint venture with Westcon
Americas, providing continuity and a seamless global service for our partners.
Westcon-ComstorSynnex
30+years experience
in technology distribution in FY 2019 revenues
$3.3B 3200people
70+countries with
a physical presence
180+countries or
territories shipped to
44international logistics
centres & stocking facilities
10international
support centres
280engineers
Numbers: FY19
Westcon-Comstor in numbers
We go to market through two lines of business
Westcon provides the advanced solutions business
needs today and tomorrow from a world-leading
portfolio of vendors in Infrastructure, Data Centre,
Collaboration and Security
about
about
Comstor is our Cisco-dedicated business,
delivering their complete portfolio of
programmes, products and promotions to
ensure partners maximise the opportunity.
Two lines of business…with one vision
Our vision is simple and the foundation of
everything we do: to create unrivalled value
and opportunity for our partners across the
supply chain through the commitment of
our people to our partners.
Every member of our team is committed to our partners' success and creating an exceptional customer experience.
Our people: a team you can trust
Our expertpre-sales
teamsoffer consultancy,
quotations and proof of concept solutions to help
win business
Our dedicated account
managers are the linchpin to our partnership and
focused on business
development
Our knowledgeable trainers help develop the
right technical talent
Our marketing teams help generate
demand through multi-channel programmes
Specialised renewals teams
help maintain customer
relationships and maximise revenues
Our skilled services teams
expand and enhance strengths
Our global deployment teams unlock more profitable
international opportunities
Our logisticsteams ensure can fulfil multi-vendor, multi-
technology projects,
wherever they are
Our team,your success
Data Centre Infrastructure Collaboration Security
Hardware, software, cloud and hybrid: our solutions make businesses more productive, connected and secure.
We lead through specialisation
Our global portfolio
Deep vendor relationships. Unrivalled expertise. The solutions you need.
We believe the best work comes through collaboration.
We demonstrate this commitment to our partners through our unique EDGE engagement approach and industry-leading enablement programmes.
The power ofpartnership
Tailored support and solutions to help all our partners succeed
EDGE
We help partners
to engage and
onboard with our
vendors with access
to our core services
Engage
We develop their
business with presales
consultancy and
support, mentoring
and education
Develop
We grow their
business with
new technologies,
marketing and
services
Grow
We extend their
business with new
consumption models
and international
opportunities
Extend
Technical Services
Global Deployment
Solutions
Digital Distribution
Understanding emerging trends,
delivering scale, meeting
customer needs and managing
complexity are what really deliver
value to our partners and ensure
their success.
Where we create real value
Services
End-to-end services
complement our
partners’ capabilities,
providing more
complete solutions so
they can maximise
every opportunity.
Technical Services
ServicesTechnical Services wrap real value
around our technologies to deliver more complete and
profitable solutions
Vendor-certifiedtraining and
Education Servicesextend knowledge,
expertise and positioning
ProfessionalServices strengthen partners so they can
pursue more opportunities without
investment
White-labelled Support Serviceshelp partners and their customers
identify, manage and solve IT issues
Supply Chain Services provide
end-to-end logistics and operational
excellence, wherever and whenever they’re
needed
Proactive Care Services take on
day-to-day operational responsibilities with remote monitoring,
analytics, troubleshooting and IT
administration
Extending capabilities, capacity and coverage
• Adopt new technologies and revenue streams
• Increase focus on selling and accelerating the sales cycle
• Improve ROI for partners and their customers
• Grow customer success and loyalty
• Adapt to and profit from cloud and annuity-based business models
Technical Services
GDSFull global logistics capabilities coupled with in-depth understanding of local trade processes, compliance, customs and duties provide everything partners need to successfully deploy around the world.
Global Deployment Solutions
GDS
• Commercial and contractual management
• Relationship & Engagement
• Strategic direction
• Drive solutions
The expertise you need,when you need it
Business Support• Customer relationship
management
• Global PMO and order management
• Global reporting
Operational Support• Project management
• Local-to-local invoicing
• Risk management
• Compliance
• Advanced logistics
Technical Support• Professional services
• Support and training
GDS team
Globalcustomers
RegionalVARs
Commercial engagement and
governance
Fulfilment of international and
domestic opportunities
Enabling international trading opportunities
GDSGet a single global contract,
point of contact and consolidated supplier with
Global Business Services, plus SLAs, T&Cs and global
reporting
Stay compliant and legal with Compliancy Services
including environmental (WEEE, carbon emissions,
packaging) as well as export/import and risk
management.
Full Operational Servicesprovide concierge models,
lifecycle management, reverse logistics, aggregation and
finished goods and staging, strategic stocking, configuration
and project co-ordination
Financial & Legal Servicessupport your business with
harmonised global pricing, tax optimisation and recovery,
DDP shipment, and leasing or CPE as a service
End-to-end services complement your existing business, providing more complete solutions so you can maximise every opportunity.
Services built for your global business
DigitalDistribution
The way technology is consumed, distributed and procured is changing.
We're applying our experience and expertise to help partners adapt to the new digital world.
Our integrated Digital Distribution Platformdelivers the tools, partner technology integration and automation partners need to grow and thrive.
Digital Distribution
DigitalDistribution
AgilityPartners can adapt and
respond quickly to customer needs with real time visibility
ProductivityClean and accurate data improves efficiency for
faster turnaround
A powerful platform, built for mutual success
ProfitabilityReduces time to cash,
unlocks more opportunitiesand recurring revenues
ScalabilityWorkflow automation and
functionality enables vendors and partners to scale
One platform of integrated, powerful digital toolsets acrosspurchasing, renewals, sales management, cloud services andsoftware – built to benefit all partners across the supply chain.
Digital Distribution Platform
SAP
SalesView1View
PartnerView
RenewView
BlueSky
1Source
Partnership - we put our partners at the centre of everything we do
Innovation - we embrace change and creativity to deliver the right results
Excellence - we always aim to exceed expectations and be the best
Empowerment - we love initiative and invest in our people and partners
Integrity - we do business with honesty, fairness and high ethical standards
Our values are embedded in our DNA and we demonstrate them every day: a commitment to excellence and integrity, investment in our people and partners, and innovation so we continue to grow and succeed together.
Our company values
•
Technology is our business,
but our story is our people
and our partners.
Our commitment and
expertise, deep vendor
relationships and EDGE
approach creates an
exceptional customer
experience.
We are transforming the way
technology is distributed –
and Delivering Results
Together.
We areWestcon-Comstor
www.westconcomstor.com