delivering europe convert and retain your customers

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Delivering Europe Convert and retain your customers

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Page 1: Delivering Europe Convert and retain your customers

Delivering EuropeConvert and retain your customers

Page 2: Delivering Europe Convert and retain your customers

UK Company – Head Office in London with Northern Regional BaseUK Company – Head Office in London with Northern Regional Base

Founded 1999 - Founded 1999 - debt free company - privately owneddebt free company - privately owned

People: mixture of carrier, retail and technical specialistsPeople: mixture of carrier, retail and technical specialists

Trailblazing application unique to the marketplace – 100% owned/developedTrailblazing application unique to the marketplace – 100% owned/developed

People: mixture of carrier, operations and technical specialistsPeople: mixture of carrier, operations and technical specialists

High quality reference bankHigh quality reference bank

DM endorsed by IMRG (IDIS Delivery Manager)DM endorsed by IMRG (IDIS Delivery Manager)

Strong partnership programStrong partnership program

Integrated to 24 carriers and 625 servicesIntegrated to 24 carriers and 625 services

Ship to 200 countriesShip to 200 countries

Internationalized productInternationalized product

At least 50,000,000 parcels are delivered using MetaPack each year

At least 50,000,000 parcels are delivered using MetaPack each year

Page 3: Delivering Europe Convert and retain your customers

Strong representation in all verticals

Fashion Shoes Accessories Beauty & Health Home & Garden Electrical Sports & Leisure

Department Store

Page 4: Delivering Europe Convert and retain your customers

Global Market Opportunities

Page 5: Delivering Europe Convert and retain your customers

European Market Opportunities

• Online sales in Europe increased by 20% in 2009 to €172 billion

• UK/ German/ Dutch/ Scandinavian shoppers have more preference for online shopping than French/ Italian shoppers

• Number of online shoppers will grow to 190 million in 2014

Page 6: Delivering Europe Convert and retain your customers

European Delivery Service Preferences

Page 7: Delivering Europe Convert and retain your customers

European Carrier Service Preferences

Page 8: Delivering Europe Convert and retain your customers

Promoting delivery options

Time / Wealth / Segment Value

Wealth

Tim

e

Happy Families

Symbols of Success

Suburban Comfort

Urban Intelligence

RuralIsolation

Low

Low

High

High

Grey Perspectives

Blue CollarEnterprise

TwilightSubsistence

Ties ofCommunity

WelfareBorderline Municipal

Dependency

Collection Point Premium Services (Named Day, Time slots, Evening, Saturday)

Next Day Delivery2-3 Day Service

Consumer classifications

Page 9: Delivering Europe Convert and retain your customers

Collaborating to create winning solutions

Parcel

Volu

me

Page 10: Delivering Europe Convert and retain your customers

Preparing for International Trade

Page 11: Delivering Europe Convert and retain your customers

DM…..control, simplicity, service

MetaPack is a pay-as-you-go web based platform integrated to all major UK

carriers

Access, allocate, control and track any carrier service through one screen

Page 12: Delivering Europe Convert and retain your customers

MetaPack – Full Internationalisation

Internationalised Service Multi Language Multi Time Zone Multi Currency

All European parcel carriers available Automatic documentation produced for destination Duty paid / unpaid calculations Break bulk - pallet ship and split in any country

Page 13: Delivering Europe Convert and retain your customers

Internationalisation: One Platform across many countries

MetaPack provides any national carrier for any European country at MetaPack’s cost

UK Germany France Italy Spain Nether-lands

User Interface

Application

Database

Currency

Time ClockMetaPack Carriers

26 25 4 2+1 2 2

Page 14: Delivering Europe Convert and retain your customers

Parameter-based rules– Weights, costs, carrier, service,

consignment details, group, details, dates, times, locations

Strategic options– Daily share of despatches or limiting

volumes– Turn delivery codes on and off by

service

Add some weighting measures– Cost, consignment weight, cost-per-

kilo, fixed

Customisable– Expression language allows for flexible

use of dependent factors

Import/export of rulesRules can be backed up by exporting to ExcelRules can be imported and therefore interchanged between systems

Retailer Rules – Controlling Service Selection

Page 15: Delivering Europe Convert and retain your customers

Order DetailsOrder Details

Delivery AddressRue de la Gare5ieme ArrondissementParis 11485

Order DetailsProduct A (2-Man lift)Product B (Hazardous)

Delivery Date1 July 2010•Evening

12 2 2 2 2 2 23 34 4 4 4 4 45 5 5 5 5 5 56

Carrier 5

Order Delivery Address

Service Requirements

Delivery Date/Time

By Area By Service Availability

Selected for delivery

Preference

Pref

Carr

i er

Part

ners

Avai la

bl e

for

post

code

Can d

eliv

er

from

sourc

e

2-M

an L

ift

X

PO

D

Haza

rdous

Freig

ht

X

Deli v

ery

Date

Evenin

g

X

9am

- 5

pm

Carrier Streaming Process

Page 16: Delivering Europe Convert and retain your customers

Total Transparency - Accessible Anyplace, Anytime

Orders Taken:•Online•In-Store•Catalogue•Phone

Despatched•Warehouse•Supplier•3PL•In-Store

Monitored• Call Centre• Customer• Head Office• Supplier

Delivered•Home•Work•Store•International

MultiChannel

Web Based

Page 17: Delivering Europe Convert and retain your customers

MetaPack – Unparalleled Expertise

Improved Customer Service

Carrier Integration

Track Status Mapping

3pl Relationships

European Warehouse Management

Page 18: Delivering Europe Convert and retain your customers

MetaPack - used by most e-Commerce packages across Europe

For more see: http://www.metapack.com/index.php/partners/ecommerce-partners

Page 19: Delivering Europe Convert and retain your customers

International Delivery: M&S

Page 20: Delivering Europe Convert and retain your customers

Custom Docs

Page 21: Delivering Europe Convert and retain your customers

International Delivery

international

we provide all customs documentation for overseas deliveries making it easy to expand overseas (CN22/CN23/Invoice etc)

we support local overseas carrier labels to allow pallet ship and split in country

we can ship to over 200 countries world wide.

Duty Paid / Unpaid

Page 22: Delivering Europe Convert and retain your customers

MetaPack PlatformRetailers and Suppliers

Warehouse Management

Systems

Pay As You Go

Netsuite

Venda

ChannelAdvisor

Mu

ltip

le R

eta

ilers

Mu

ltip

le U

sersOther eCom

platform partners•Maginus

•Citrus-Lime•Lost Ferret

•Actinic•Aspidistra•Magento

•MoneySpyder•Snow Valley

Presentation

API Layer: www.dev.metapack.com/devcentre

Delivery Options Allocation Label Print Manifest WISMO Email SMS PerformancePro-Active Returns

API

Application

Load Balance Load

Balance

Database

Site 1 Site 2

Carriers

UK GERMANYFRANCE INTERNATIONAL

SaaS

Page 23: Delivering Europe Convert and retain your customers

For more [email protected]

Intelligent Deliverywww.metapack.com