www.avmi.com

SERVICESDELIVERING BETTER BUSINESS OUTCOMES

OUR SOLUTIONSOVERVIEW

“ “My experience working with AVMI has been nothing but positive. They have shown that they understand our challenges and our business intimately... I consider them to be a true partner.HSBC

In addition to our well-established and recognised capabilities in designing and building world-class AV and video collaboration facilities, we have extensive experience in delivering services that prolong the lifetime value of your AV assets, enhancing user experiences and maximising the return on your AV investments.

With an 89% annual customer retention rate, 10-year average relationship length and 95% customer satisfaction rating, we have a strong track record that proves we get it right!

Why not give us a call to discuss how we can support you?

Managing the people, processes and toolsets of your AV/VC operations is complex, time-consuming and costly. Internal systems and capabilities take time to build and are expensive to maintain; particularly in new or specialised domains. Yet, you need to ensure that your AV equipment runs cost-effectively and meets your evolving business needs.

Our extensive service portfolio covers the entire lifecycle of your AV equipment.

Consulting servicesDesigning and planning

award-winning AV solutions to enhance

collaboration and communication

AV system design

Project planning

Digital transformation

User adoption

Support servicesProviding a flexible

range of services to deliver long-term protection for your

AV investments

Customer service desk

Technical support

Incident management

Field engineering services

Preventative maintenance

OEM warranty management

Remote monitoring and management

Field engineering services

System training

Managed servicesSupporting your

end-users to drive efficiencies and

maximise business outcomes

Managed services for end-users

Offsite and remote options

Corporate video production

Corporate event management

Audio visual hire

Digital media creative services

Digital media content management

Video conferencing managed services

Strategic servicesSetting global AV standards

and delivering strategic programmes of work

across your organisation

Strategic programmes

Global AV Standards design

Catalogue management

Programme planning and build management

Streamline Online management platform

www.avmi.com

89% annual customer

retention rate

95% customer satisfaction

rating

99% SLA

adherence

02 03 0401

02. SUPPORT SERVICES

Having one of the largest dedicated support service departments in the industry allows us to offer the most robust portfolio of AV support services in the UK. Our portfolio consists of everything from remote monitoring and management, through to field engineering services, system training and more.

01. CONSULTING SERVICES

Our end-to-end approach begins with the design and planning of your systems integration project; from defining your collaboration strategy to developing a solutions roadmap to help your organisation achieve reliable communication and collaboration of the highest quality enabling you to focus on your business, not your systems.

With a 24x7x365 state-of-the-art VNOC and 80 international AV Service Providers, AVMI’s service desk solutions are designed for organisations who need instant, flexible, front line support that meet the demands of increasingly sophisticated AV infrastructure and systems across all time zones.

Our roadmaps are based on real-world proven solutions, using our extensive portfolio of project work and client reference sites, which have been delivered globally. We are continuously refining our processes and keeping up to date with the latest technology releases and the way businesses work, enabling us to recommend, design and implement solutions that transform the way your organisation operates.

We proactively manage the technology and promptly respond to reported incidents by going beyond providing simple maintenance and warranty management – we aim to remove the hassle of technology failures by arriving at site with critical spares and loan equipment to minimise incidents and reduce the time taken to reach a resolution.

A lot of thought is also given as to how the technology will be used once implemented; having the highest adoption rate will result in a lower total cost of ownership, quicker return on investment and an increase in utilisation.

www.avmi.com

“ “Extremely proactive throughout the project. The effort and quality of install has been great and it has been a pleasure to work with you. The best contractor on the project.Overbury

WHEN YOUR SOLUTIONS WORK EFFORTLESSLY AND SAVE MONEY, EVERYONE WINS.

04. STRATEGIC SERVICES

Every year, companies spend millions on AV technology for the workplace. Despite the strong trend to standardise systems, many still struggle to develop a meeting room standard that can be deployed and supported on a global scale.

RETURN ON INVESTMENT

03. MANAGED SERVICES

AVMI offer a comprehensive suite of managed services that focus on helping local and global companies operate more efficiently and maximise the benefits of their technology solutions.

Our proven online toolset (Streamline Online), combined with our know-how, allows you to create robust technology standards which can be rolled out in a consistent, reliable and scalable manner.

Instead of handling one-off projects, we can work in collaboration with your global teams to deliver strategic programmes of work and oversee the entire process.

With over 200 dedicated, full-time service personnel, we have one of the largest pools of certified AV engineers to ensure that your technology runs smoothly, all of the time. Make us an extension of your IT / Facilities Management department and let us do the hard work so you can focus on your core competencies. With flexible solutions that can be built around your business requirements, we are here to maximise uptime, drive efficiencies and expand business outcomes.

Supported by our dedicated International business division, we can also offer a unique and structured approach to your global AV strategies, working with preferred local providers and, where appropriate, taking care of billing and tax issues, logistics, selection of technology and other key issues which can arise when globally deploying solutions.

We also offer services for event planning and management (including equipment hire), video production and a range of digital media creative content design and management - delivering high-quality, engaging and bespoke internal and external communications.

OUR SERVICE PEOPLE HAVE EXTENSIVE EXPERIENCE AND PARTAKE IN REGULAR TRAINING

9,200 RESOLVED TICKETS IN 2016

£

INCREASED ROI

Better user experience

Higher utilisation of equipment

Maximise uptime and minimise staff

disruption

Reduce support costs

USA OfficeAVMI Inc 110 Wall Street New York, NY 10005 USA

T: +1 646-880-4557

Head OfficeEurope House 170 Windmill Road West Sunbury on Thames Middlesex TW16 7HB

T: +44 845 2626 200 F: +44 845 2626 201

City Office50 Mark Lane London EC3R 7QR

T: +44 845 2626 700 F: +44 845 2626 701

Perth OfficeInveralmond Business Centre Auld Bond Road Perth Scotland PH1 3FX

T: +44 845 2626 600 F: +44 845 2626 601

Belfast OfficeUnit 4B Weavers Court Business Park Linfield Road Belfast BT12 5GH Northern Ireland

T: +44 2890 437570 F: +44 2890 313535

Hong Kong OfficeAVMI, Level 27 World Wide House 19 Des Voeux Road Central Hong Kong

T: +852 3977 0517 www.avmi.com