delivering a great return on learning investment
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How to deliver a great return on Learning Investment, Sally Cabrini, United UtilitiesTRANSCRIPT
8 October 2014
Sally Cabrini, Business Services Director, United Utilities
Delivering a great return on our learning investment
What I want to cover today
Context for my business and the Learning & Development offering Who we are and our challenges
Where we started in terms of L&D The issues we faced in our business
What and how we deliver Outcomes and benefits
Where are we now Our L&D capability and offering
Future in UU involvement in key external partnerships
External recognition Award-winning
In summary…
Sally Cabrini
Sally Cabrini Business Services
Director
We own
hectares of catchment land57,000
water treatment works96
We have
42,000km
of water mains, enough to wrap around the world!
wastewater treatment works
575
reservoirs184
1,400km
aqueducts
UU has about
skilled employees
5,000
We bring three million households and 200,000 businesses in the North West an incredible 2,000 million litres of clean, clear water each day
of sewers, equivalent to four flights from Manchester to Sydney
72,000km
UU - our vision and focus
To be a leading North West service provider and one of the best UK water
and wastewater companies
The best service at the lowest sustainable cost
delivered in a
responsible manner
OUR VISION OUR BUSINESS FOCUS
UU headlines…
Political landscape
“In case you have not heard it clearly enough already, listen
well – customers’ bills will go down
or the company will explain to its customers why”
Sonia Brown – Chief Regulation Officer Ofwat [Nov 13]
UU - our customer promises
Bills now and in future need to be kept as low
as possible
Revenue will go down
Costs increase labour, power,
chemicals
L&D: where we started from
2010
• No alignment against strategic drivers
• No central capability
• No clear return or investment
• No understanding of skills gap
• £6m annual spend
• Multiple suppliers
• No central records
L&D: what and how we deliver
Virtual Learning Centre
Defined curriculum all in one place
Training Centres
L&D Business Partners
Leadership Programmes
Talent Programmes
SAP ENTERPRISE LEARNING
Learning System
UU Graduates & Apprentices
Apprentices of the Year Awards
STEM ambassadors
UU Apprenticesteam building
Costs down 100%
L&D: where are we now?
Training delivery
increased by 300%
96%Customer
Satisfaction
3,500visits to
Virtual LearningCentre
every month
L&D: Future in UU
Accreditations:
Technical Training Centre
External recognition
In summary
Health & wellbeing
• The service we provide directly contributes to the health and wellbeing of our customers
Change • Changed the way our people can
learn• Embraced different cost effective
channels and methods• Moved away from traditional
methods of classroom training
Value for money• Enhanced L&D offering delivers value for money • Great return on investment• Contributed to improved business
performance
Experts• Now have extensive expertise within
UU• No longer rely on funding expensive
external training
All in all, a great return on our learning investment!
Any questions?