LIVE HELP

TOOL

More Lead Commitment

20% more sales

THE MARKETING AND SALES PLATFORM

THAT WILL HELP YOU SELL MORE

77%

23%

PURCHASING HABITS

Yes No / I don't mind

MANY LEADS BUT

FEW SALES?

Many companies find that they manage a large amount of calls every day

and yet convert to sales only a few.

Turn this situation around by increasing the consumer’s commitment with

the sales process. How? Creating a situation where the lead receives a sales

pitch that is more relevant and involving, so the chances of achieving a

sale are greater.

77%

OF LEADS WANT TO SPEAK TO A PERSON BEFORE

COMPLETING THE PURCHASE

TURN THAT WISH INTO YOUR GREAT OPPORTUNITY!

DELIO © Copyright 2014 by Walmeric 1 de 6

LIVE HELP TOOL, MORE LEAD

COMMITMENT, MORE SALES

Live Help Tool is a product with all the functionalities needed to increase

the consumer’s commitment and his/her inclination to purchase. These

functionalities make the relationship between lead and salesperson more

intense, for two reasons:

The salesperson has all the information available about the lead

before speaking with him/her (Tracking).

This contact turns into an experience, it involves the lead more and

increases commitment (co-browsing, video, chat).

Contact is initiated with Hot Lead (www.delio-lm.com/en/hot-lead.html), an

immediate-contacting process which starts when the lead requests to be

called (Call Me Now) or dials the number appearing on your site. In that

case Live Help Tool is capable of identifying the lead through the number

dialed using Ring Pool and transferring all the information to the system’s

Tracking.

DELIO © Copyright 2014 by Walmeric 2 de 6

ALL THE INFORMATION TO MAKE THE

BEST SALES PITCH

Through the Tracking function, a lot of information about each lead is

collected. This includes origin, search words used, pages visited in your

website, content downloaded, etc.

When the lead gets in touch with the salesperson, all the available

information appears in his screen. This will allow him to call the lead by her

name, know the product she is interested in, the information she has

already seen, etc. The salesperson’s pitch will be personalized and much

more relevant for the lead. Conversions to sales will increase.

“A CONTACT THAT BECOMES

AN EXPERIENCE FOR THE LEAD”

Once buyer and seller are in contact via phone, Live Help Tool will help the

sales pitch to become an experiencea for the lead, since the screen of her

computer or device, on top of her phone, can be incorporated into the

process.

DELIO © Copyright 2014 by Walmeric 3 de 6

Co- Browsing

Co-Browsing allows the salesperson to show different visuals in the lead’s

own screen. The salesperson can share part of his screen, showing images

or videos to help in the pitch (eg: pages of a catalog or a video of an hotel

room).

The salesperson can also decide which pages are shown in the lead’s screen

(eg: pages showing other products or offers) or share with the lead

processes such as filling a form with personal data. All of this makes the

sale a more involving process for the lead, who will be more committed to

buy. According to experience, sales conversions increase by 20%.

INCREASE YOUR RESULTS BY 20%

TURNING YOUR SALES PITCH INTO

AN EXPERIENCE FOR THE LEAD

DELIO © Copyright 2014 by Walmeric 4 de 6

Video / Chat

When the lead makes contact, she can hear the salesperson through the

telephone and see him in the screen of her device with a perfect sound &

image synchronization. The lead can therefore “see” the salesperson during

the conversation, a much more engaging experience that is more likely to

end up in a sale.

Live Help Tool understands the chat function as an aid to the sales process.

The chat space allows the lead to provide data to the salesperson (eg: email,

phone or other numbers) and thus make the whole process more agile.

CO-BROWSING, VIDEO AND CHAT

WORK WITHOUT THE LEADS HAVING TO ANY SOFTWARE

OR MAKE ANY ADJUSTMENT IN THEIR DEVICE (PC,

MOBILE PHONE, TABLET).

DELIO © Copyright 2014 by Walmeric 5 de 6

Quick and Easy Implementation

Live Help Tool’s implementation is easy and fast: the tool can be up and

running in two weeks.

Leads: they do not need any installation, since the contact is made via their

phone and the browser in their device (PC, tablet…)

Site / web: it is only necessary to implement a javascript pixel, similar to

those used for Web Analytics.

Call Center: the calls are inbound so the Call Center does not have to

change anything in its call management systems / CTI. On each salesperson

position the following will be necessary:

Internet access

Browser

If Click to Video is offered, a camera (web camera type) per

position

Delio implementation 1 week

Client implementation (Systems) 1 week

Client implementation (Marketing) 1 week

Training Call Center / salesforce agents 1 week

Since some of these implementations can be done simultaneously, the total

estimated time to have Live Help Tool up and running is two weeks.

DELIO © Copyright 2014 by Walmeric 6 de 6

LIVE HELP TOOL INFORMED SALE

+

COLLABORATIVE EXPERIENCE

= LEAD COMMITMENT

= MORE SALES

INCREASE YOUR SALES BY 20 %