“defining your organizational context: a strategic...
TRANSCRIPT
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“DefiningYourOrganizationalContext:AStrategicAdvantage”
LearningObjectives
• GainabetterunderstandingoftheGovernor’sQualityAwardProgram
• LearnhowwritinganOrganizationalProfilecandefineyourcontextanddeterminegapsthatcanbeusedforstrategicplanning
ArkansasInstituteforPerformanceExcellenceHistory
Developedin1995byateamofvolunteerswithavarietyofbackgroundsandemployers44stateshaveBaldrige-basedawardprogramsGQAVision:“ToadvanceperformanceexcellenceandeconomicvitalityofparticipatingArkansasorganizationsthroughtraining,assessment,andrecognition.”GQAMission:“Thepreferredresourceandcatalystforexcellenceinorganizationalperformance.”
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AIPEOrganizationTheArkansasInstituteforPerformanceExcellence(AIPE)administerstheGovernor’sQualityAwardprogram
AIPEisnot-for-profit501(c)3organization
PartnerswiththeArkansasStateChamberofCommerce
BoardofDirectors
BoardofExaminers
AdvisoryBoard
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ServicesoftheArkansasInstituteforPerformanceExcellence
• Applicant/ExaminerTraining• Self-Assessment• CoachingServices
– Writinganapplication
• Seminars– Healthcare– “EngagingArkansansforBetterHealthcareOutcomes,”
Tuesday,July21,EmbassySuitesHotel,5CEOfficeofLong-TermCare– Manufacturing– Education– Business
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BaldrigeExcellenceFrameworkP.Preface:OrganizationalProfile1.Leadership2.Strategy3.Customers4.Measurement,Analysis,andKnowledgeManagement5.Workforce6.Operations7.Results
ValueofAwardandProcessAWARDRecognition• Marketing• Accreditations• ISOCertificationsPROCESSFramework• Momentum• Improvement
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ValueofFeedbackReport
• Alllevelsofawardreceiveafeedbackreport• ListsStrengthsandOpportunitiesforImprovement(OFIs)
• Non-prescriptivecommentsforimprovement• Multipleusesforfeedbackreport• StrategicPlanning• Improvementinitiatives• Certificationsandaccreditations
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GQAAwardLevels
StepstoPerformanceExcellence
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ImportanceoftheOrgProfile• Setsthecontextforunderstandingyourorganization*
• Helpsidentifygapsinkeyinformationandfocusonkeyperformancerequirementsandresults*
• Identifytopicsforwhichconflicting,littleornoinformationisavailabletouseforactionplanning*
*fromBaldrigeExcellenceFramework
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OrganizationalProfileP.1OrganizationalDescription
aOrganizationalEnvironmentbOrganizationalRelationships
P.2OrganizationalSituationaCompetitiveEnvironmentbStrategicContextcPerformanceImprovementSystem
KeyBusinessFactorsWorksheet
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2017 Healthcare Key Business Factors Worksheet
Questions Responses P.1a Organizational Environment (1) Product Offerings • What are your HEALTH CARE SERVICE offerings? • What is the relative importance of each to your
success? • What mechanisms do you use to deliver your HEALTH
CARE SERVICES?
(2) MISSION, VISION, and VALUES • What are your stated MISSION, VISION, and VALUES?
• What are your organizations’ CORE COMPETENCIES, and what is their relationship to your MISSION?
Mission,Vision,Values
• Clearunderstandingofwhoyouare• Whatdoyouwanttoaccomplish• Whatseniorleaderswantyoutobecome
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CoreCompetencies
• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage
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Suppliers/Partners/Collaborators
• Servedifferentrolesinyoursuccess• Assistinprovidingcompetitiveadvantage• Offeropportunityforinnovation
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CompetitiveEnvironment• Knowledgeofyourcompetitivepositioninyourmarketandkeycollaborators• Keychangesaffectingyourcompetitivesituationandhowthosechangescanbringaboutinnovation• Useofdatabothcomparativeandcompetitive
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StrategicChallengesandAdvantages
• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce
• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies
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PerformanceImprovementSystem
• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation
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2016MalcolmBaldrigeNationalQualityAward
KindredNursingandRehabilitation-MountainValley
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OrganizationalEnvironment
• 68-bedskillednursingfacilityinKellogg,Idaho• 68%long-termcareresidents;32%short-termpatientsforrehabilitation• 99employees;33keyvolunteers
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Mission
Topromotehealing,providehope,preservedignityandproducevalueforeachpatient,resident,familymember,customer,employeeandshareholderweserve.
- KindredN&R– MountainValley
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CoreCompetencies
• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage
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CoreCompetencies
• Highlyengagedworkforce• Resident/PatientCentered-Care• Excellentcustomerservice
KindredN&R– MountainValley
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StrategicChallengesandAdvantages
• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce
• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies
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StrategicContext
Keystrategicchallenges• SustainingstateandnationalclinicaloutcomesintheTop10%•Maintainingcensus• Retirementageofthenursingstaff
KindredN&R– MountainValley
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StrategicContextStrategicadvantages• Highcustomersatisfactionoutcomes• Seven-dayaweekrehabilitation• Five-starratingforthepastsevenyears• Cultureofperformanceexcellence• Strongcommitmenttothecommunity• Highlyengagedstaff• Focusonworkforceeducation
- KindredN&R- MountainValley
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StrategicPlanningProcessStep1)ReviewandrevisecorecompetenciesStep2)ConductdepartmentSWOTanalysisStep3)Definestrategicadvantages,strategicchallengesandstrategicopportunitiesStep4)AlignobjectiveswithKindred’sStep5)Selectkeymeasures
- KindredN&R,MountainValley
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PerformanceImprovementSystem
• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation
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PerformanceImprovement
SystematicapproachtodevelopinganddeployingactionplansthroughcyclesofevaluationandimprovementusingPSDAandQAPI.
- KindredN&R,MountainValley
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Doyouknowyour…• Mission,Vision,Values,andCoreCompetenciesandroleinstrategy
• Howsuppliers/partners/collaboratorsaidininnovation
• Competitiveenvironment• Strategicchallengesandadvantages• Performanceimprovementsystem
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NextSteps
BaldrigePerformanceExcellenceProgramhttps://www.nist.govv/baldrige
Governor’sQualityAwardProgramSueWeatter,[email protected]
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