defense logistics information service logistics data & it solutions kathryn hilbert dod emall...
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DEFENSE LOGISTICS INFORMATION SERVICE
Logistics Data & IT Solutions
Kathryn HilbertDOD EMALL
Hart-Dole-Inouye Federal Center74 Washington Ave N Suite 7Battle Creek, MI 49037-3084www.dlis.dla.mil
(877)352-2255FAX (269) 961-7758
EMAIL:[email protected]
Defense Logistics Information Service
DOD EMALL
Supplier Training
GSA EXPOGSA EXPO
June 2009
DOD EMALLSUPPLIER TRAINING
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DOD EMALL SUPPLIER TRAINING COURSE PLAN
• DOD EMALL Facts• DOD EMALL Home Page General Information• How to Become a DOD EMALL Supplier• How to find Supplier’s Catalog• Other DOD EMALL Features• Your eCommerce Catalog• Maintaining Your eCommerce Catalog• Questions
DOD EMALL Facts
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DOD EMALL Facts
Small Business Friendly• 1,694 Commercial Vendor Contracts hosted on DOD EMALL• 1,030 of those are small businesses (SBA designated)• Additional catalogs added weekly
DOD EMALL Users• 41,000+ user accounts on the DOD EMALL• Adding about 300 new users a week• 1,500,000 hits to the site a week • 600+ Help desk calls per week • Users are DOD (All Services, National Guard, Reserves) and other Federal Agencies (DHS, FBI, etc.)
DOD EMALL FACTS cont.
• Fiscal Year FY08– $848 Million
• Sales for April 2009– $53.9 Million
• Fiscal Year To Date– $382.8 Million
• DOD EMALL has shown tremendous growth with sales increases in FY02 of $14M to FY08 sales to $848M.
DOD EMALL FACTS cont.DOD EMALL FY09 Sales YTD by Service
AIR FORCE$52,610,286.54
14%
NAVY$127,938,449.21
34%
ARMY$62,425,203.35
16%
MNSTC-I$4,986,700.23
1%
CLS$63,111,067.42
16%
DLA$9,618,300.74
3%
DHS$7,828,511.06
2%
Other$20,382,627.36
5%
USMC$33,888,695.70
9%
DOD EMALL FACTS cont.
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
$14,000,000
$16,000,000
$18,000,000
$20,000,000
ARMY NAVY USAF USMC CLS
April Sales Breakout by DollarsOther
Vehicular Equipment Components
Manufacturing Components and Supplies
Pumps and Compressors
Medical Equipment and Accessories andSupplies
Electrical Wire and Power DistributionEquipment
Fuels, Lubricants, Oils, and Waxes
Electrical and Electronic Equipment Components
Hardware and Abrasives
Chemicals and Chemical Products
Aircraft Components and Accessories
Aircraft and Airframe Structural Components
Information Technology Broadcasting andTelecommunications
Paper Materials and Products
Office Equipment and Accessories and Supplies
Clothing, Individual Equipment, and Insignia
DOD EMALL Home Page
General Information
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Supplier’s Corner
Marketing
Supplier’s List
Click on the range of
alphabet you wish to view.
Ways to find Suppliers
Welcome Page.
Learn more about DOD EMALL by clicking on
various links
Find out what the specific policies on purchasing on the
DOD EMALL.
Find out if there are any events that you are
interested in attending.
All the pertinent information
about the event is listed
How to Become a DOD EMALL Supplier
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How to Become a DOD EMALLSupplier Cont.
• Send an email to [email protected] and provide the following information:– Company name– Your name – Phone number – E-mail address you want the information sent to– Cage Code & DUNS#– Contract #
• You will be assigned a Supplier Account Manager
How to Become a DOD EMALL Supplier Cont.
• SAM will send out– Supplier Worksheet
• A one page form asking for basic information about the company.– Company name, address, Contract information, Point of Contact
(POC) information.
– Business Rules• Three page document outlining all the rules of being a Supplier on
the DOD EMALL
– Information on how to receive your orders• The SAM will send you information on the various ways you can
set up your company to receive orders.– PGP, EDI, cXML
» SAM will explain in further detail
How to Become a DOD EMALL Supplier Cont.
• Catalog Template– This is an excel document created for suppliers to list the items they
will sell on DOD EMALL• It contains nine mandatory data elements for Suppliers to complete
– Vendor Part Number - Internal reference number, can be the same as OEM Part Number
– Product Name - Clear unabbreviated item name– Product Description - Detailed information about the product– Price - FOB Destination– Unit of Issue - DLA Standard Unit of Issue Codes– Quantity Per Unit of Issue - Items Per Unit of Issue– Manufacturer Name – Manufacturer Part Number– Days After receipt of Order (ARO)
DOD EMALL Accommodates:
REGIONAL PRICING• 48 State Pricing (CONUS)• Different prices for each zone you define.• Alaska / Hawaii • Outside the 50 States is OCONUS
TIERED PRICING• Pricing discounts for quantity purchases
– 1-25– 26-50– 51-100
REGIONAL VENDORS• Local Vendors with Local access
– Sell to a specific base at discounted price.
Information Icons
Pictures with Meanings and a Pop Up Box to Explain– Small Business – Environmentally Preferred item– JWOD/AbilityOne – MSDS exists for the item– Supplier Certified NSN– There’s a Picture!– Payment Methods Accepted by Each Catalog– Add items to a Cart – Additional Discounts available depending on location– Sale Icon
United Nations Standard Products and Services Code
• The UNSPSC (United Nations Standard Products and Services Code) allows companies to consistently classify the products and services they buy and sell.
• The UNSPSC is a hierarchical set of product categories.– Hierarchy: Category Name (Code)
• Segment-Family-Class-Commodity
• Why is the UNSPSC important?– It provides a free open standard set of guidelines and parameters whereby,
an organization can group like products.
– This can prove useful for analysis, organizing, finding items, and ordering products.
• For more information, please visit: http://www.unspsc.org
Benefits of Being on the DOD EMALL
• Government wide visibility of your company and products
• You can use the DOD EMALL logo to promote your business
• Benefits small, large, minority owned, veteran and woman owned businesses
• Multiple payment options– Government Purchase Card (GPC)– MILSTRIP and FEDSTRIP– Corporate Credit Cards for Government contractors
Benefits of Being on the DOD EMALL cont.
• AbilityOne / JWOD, UNICOR, and “Green” products identified or highlighted
• Quick and easy search by– National Stock Number (NSN)– Products name– Catalog or manufacturer part number– Keyword– Product characteristics
How to find Supplier’s Catalog
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Go to Shop and Catalog
SearchPlease notice you are now logged in.
Click on Alphabetic
Select from the list.
Select from second screen of Alphabetic
drill down.
Select the company name.
Search results are now restricted to one
specific catalog.
Other DOD EMALL Features
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Your eCommerce Catalog
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Data Quality
• What does data quality mean to customers?
– Customer expectations are difficult to control and impossible to turn off
– Avoid misunderstandings – Avoid misrepresentation– Avoid frayed nerves– Avoid lost customer loyalty
Bad Description and No Image
Data Quality
• What does data quality mean to you?
– Customer satisfaction– Customer loyalty– Avoid costly returns– Greatest impact to your profits
Great Description and Image
Data Quality
• What do customers want?– What do you want?
Maintaining Your eCommerce Catalog
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• What is CCHS– An online site where the DOD EMALL hosted catalogs
are stored.– You will be responsible for maintaining your catalog
data.– Add images– Post items on sale– Add tiered pricing– Change your welcome page at will
Centralized Catalog Hosting System
Centralized Catalog Hosting System
• CCHS Features– SAM Review
• Statistics of file show the numbers
– Catalog Download at the push of a button• A .csv files sent to POC email
• Each line identified
– Contracting Officer Review
– File Separation• Deletes in Separate Mod to Approve Quickly
• Updates and Added Items in Separate Mod
– System Checks in Place• Automatic check for $0.00 priced items
• Automatic check against the 9 elements of data
Centralized Catalog Hosting System
• CCHS Features– System Sends Error Files
• Two error files sent to supplier
– Three Types of File Modifications• Delete
• Modification
• Replace
– Manual Changes• Supplier can make small number of changes
CCHS Supplier Web Entry
SAM & Contracting Officer Review
Catalog Maintenance History
Questions?