decision making - management concepts - manu melwin joy - training tools - conceptual skills
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Decision Making
Prepared By
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Manu Melwin JoyAssistant Professor
Ilahia School of Management Studies
Kerala, India.Phone – 9744551114
Mail – [email protected]
Agenda • Decision Making. • Individual Decision making
1. Pareto’s principle by Vilfredo Pareto.
2. Urgent/Important matrix by Stephen covey.
3. ABCD method by Brian Tracy.
4. Grid Analysis
5. Star bursting.
6. Six thinking hat by Edward De Bono.
7. Situational leadership by Hersey and Blanchard
8. Ladder of inference by Chris Argyris.
What is a decision?
• Decision is the choice made among two or more
alternatives.
• Decision making occurs as a reaction to a problem.
• Problem is a gap between the present state and
expected state of affairs.
Write down one difficult decision you have taken in your life.
• What
• Why
• How
• Result
Pareto’s Principle
Pareto’s Principle• 80% of your phone calls go to 20% of the names on your list
• 20% of the streets handle 80% of the traffic.
• 80% of the work is usually done by 20% of the people.
• 80% of your monthly pay check vanishes in 20% of the month.
• 80% of the meals in a restaurant come from 20% of the menu.
• 20 % of your colleagues probably give you 80 % of the support you need.
• 20% of the people cause 80% of the problems
• 20 per cent of criminals account for 80 per cent of the value of all crime.
• 20 % of the people owned 80 % of the wealthWrite down two observations on 80/20 principle.
Pareto’s Principle
• Write down 3 most
important tasks if you do
superbly well and
consistently would have
significant positive result to
you as regional managers.
(Your crucial 20 % of input
that creates 80 % output)
20 % of input creates 80 % of output
First things first
1. A – Must do.
2. B – Should do.
3. C- Nice to do.
4. D – Delegate.
5. E - Eliminate
Write down the key responsible actions in your job description and assign each on to the respective category.
Pareto’s Principle
• What are the 3 most
important tasks that a
BMs/ ABMs/COs should
do?
Grid Analysis
You need to buy a computer for the branch. How will you take the decision?
Star BurstingYou are asked for start a new ESAF branch from scratch.
Six thinking hats
Use six thinking hats and write down three points each on your new job posting.
Situational leadership
by
Hersey and Blanchard
Ladder of inferenceOne new JCO in your branch has underperformed for the last two months. What will you do?
Recap of main pointsDecision Making.
1. Pareto’s principle by Vilfredo Pareto.
2. Urgent/Important matrix by Stephen covey.
3. ABCD method by Brian Tracy
4. Grid Analysis.
5. Star bursting.
6. Six thinking hats by Edward D Bono.
7. Situational leadership by Hersey and Blanchard
8. Ladder of inference by Chris Argyris.