december - the conference call awakens
TRANSCRIPT
The Conference Call Awakens
JB Metcalf, CBAP
December 9th, 2015
Long time ago in a Career Bio far, far away25 yrs in the IT industry
Support, Development, Consulting Automotive, Logistics, Mortgage Svc, etc…
Founding member of Dayton IIBA Chapter
Currently Chapter President – 5+ yrs
CBAP Certified – 5+ yrs
Group Activity
JEDI CONFERENCE CALLS
List of good items Tips Etiquette
DARTH CONFERENCE CALLS
List of evil items Problems Challenges
Become Conference Call Jedi
Use the FORCEF – Familiarize yourself with the
Technology
Conference Call Technology
Conference Call Services Intercall, Webex, Goto Meeting, In-house▪ Common Features▪ Ability to Mute / Unmute all lines▪ Roll Call▪ Record the Call▪ Security
Technology
Collaboration Services GotoMeeting, Webex, Google Hangout▪ Sharing Content▪ Security code▪ Calling your phone
Applications BA Tools (ex. Office Suite products) Developed product (COTS or custom)
Become Conference Call Jedi
Use the FORCE F – Familiarize yourself with the
TechnologyO – Organize and Prepare
organize and Prepare
Prior to the meeting Identify Attendees Establish Meeting Agenda /
Goals Include any pre-read
materials Send Meeting Invite▪ Conference Call #▪ Participant Code▪ Security Code (optional)▪ Collaboration web link
organize and Prepare
Meeting Time Have Applications open and ready Have Questions prepared Invitee List
Become Conference Call Jedi
Use the FORCE F – Familiarize yourself with the
Technology O – Organize and PrepareR – Respectful
Respectful
Arrive to the call on time Mute phone when not speaking Attempt not to talk over each other Say name prior to commenting Be prepared and ready to discuss topic(s) Keep time contract of conference call
Become Conference Call Jedi
Use the FORCE F – Familiarize yourself with the
Technology O – Organize and Prepare R – RespectfulC – Concise
Concise
Be sure to keep on topic Parking Lot Set up another meeting
Do not ramble
Become Conference Call Jedi
Use the FORCE F – Familiarize yourself with the
Technology O – Organize and Prepare R – Respectful C – ConciseE – Engaged
Engaged
Be present to the Call Do not be working on something else.
Conference Call Jedi Master
Use the FORCE F – Familiarize yourself with the
Technology O – Organize and Prepare R – Respectful C – Concise E – Engaged
questions