dealing with terrible customer reviews
TRANSCRIPT
Dealing with Terrible Customer Reviews
This is what happened to a known Branda few months back
An angry mob coming after your business is the last thing you want
to see, trust me!!
According to Zendesk, 88 % have been influenced by an online customer service review when deciding what to buy.
While you would never want to get
negative reviews, they sometimes happen. Here are 6 ways to
deal with them should they occur.
1) Respond Promptly
Promptly responding to negative reviews shows the customer that you care and value their opinion
Bad Review changed because of Business Owner’s Response
2) Take the Issue Offline
This is one of the most important method to dealing with bad reviews.
Don’t let the whole world see the conversation online…..
Say something like“Thank you for your valuable feedback. I would cherish the opportunity to speak with you about your experience. Please contact me at your earliest convenience.”
4 ) Encourage Positive Customer Reviews
Well, don’t just sit there and ask for your
previous happy customers to give you
a good review..It’ll offset the
negativity
5) Share Reviews with Your Employees and ask for their feedback
You think you are smart enough,but you still faced this mess...Talk to your employees,and ask for what could have been done better.It might do wonders.
6) Offer to make it RightDo not argue with the consumer even if you are right, as it will make matters only worse. Fixing the problem will help yourcustomers tone downthat harshattitude.
You can do something like this
Want to add something more…Comment or Share it with me..@ImSaraTalal