dealing with difficult peoplehr.wayne.edu/avp/eap/diff_people.pdf · communicating with difficult...

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Multiple dates available! To Register: Go to Training Seminars and Workshops via Pipeline, Today! Difficult Personality Types Bullies Gripes Silent Types Yes People Just Say No Types Know It Alls Stallers Gossipers Communication How do you handle conflict? (Exercise) Communicating with difficult personalities Strategies Specific strategies for each type Scenarios- Practice working with difficult personalities D D e e a a l l i i n n g g w w i i t t h h D D i i f f f f i i c c u u l l t t P P e e o o p p l l e e A training seminar For Employee Assistance Program Services Call 1-800-448-TEAM www.team-eap.com

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Page 1: Dealing with Difficult Peoplehr.wayne.edu/avp/eap/diff_people.pdf · Communicating with difficult personalities Strategies Specific strategies for each type Scenarios- Practice working

Multiple dates available!

To Register: Go to Training Seminars and

Workshops via Pipeline, Today!

Difficult Personality Types

���� Bullies

���� Gripes

���� Silent Types

���� Yes People

���� Just Say No Types

���� Know It Alls

���� Stallers

���� Gossipers

Communication

���� How do you handle conflict? (Exercise)

���� Communicating with difficult personalities

Strategies

���� Specific strategies for each type

���� Scenarios- Practice working with difficult

personalities

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For Employee Assistance Program Services Call 1-800-448-TEAM www.team-eap.com