The Dealer Solutions GroupAcquisition Process

Understanding the shopping process and how to reach customers through ads and promotions is critical to the success of any business. This is one of the most competitive and dynamic areas of the business cycle in the automotive industry, and the pressure is on to target the right customers with the right message, at the right time.

The Dealers Solutions Group answers the important questions to help you understand your customers and heir shopping behavior and how effective you are at moving them from the shopping process to the sales process. The Dealers Solutions Group addresses these questions through our comprehensive set of solutions, providing you with competitive market intelligence:

Shopping, Advertising, & Promotion

Service:

Dealers Solutions Consultant Inc is an innovator in the sale RI�SULYDWHO\�KHOG�GHDOHUVKLSV���¿OOLQJ�WKH�YRLG�IRU�VSHFLDOL]HG�top quality services that exists relative to auto dealership and automotive Franchises.

Dealership Sales - Acquisitions - Evaluations - Consultation

With 20 years of automotive industry experience and over 20 years exclusively evaluating, marketing and consulting with auto dealerships, Dealers Solutions Consultant Inc is XQLTXHO\�TXDOL¿HG�WR�FRQ¿GHQWLDOO\�DGYLVH�GHDOHUV�RQ�KRZ�WR�identify and understand their options when considering the sale or acquisition of an auto dealership.

Dealers Solutions Consultant Inc is based on integrity, discretion and unrelenting perseverance coupled with meticulous and diligent service provided by our experienced staff of professionals.

Dealers Solutions Consultant Inc is proud of providing the VDPH�OHYHO�RI�VHUYLFH�WR�HYHU\�FOLHQW�UHJDUGOHVV�RI�WKH�VL]H�RI�their dealership.

Whether you are selling, acquiring or re-aligning your dealership franchises, we provide every effort required to facilitate your auto dealership transaction, including:

• Determination of value

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• Development of marketing plans

• Conducting all negotiations

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• Overseeing franchiser approval process

• Coordination and facilitation of the closing

Long Range Planning

For automotive manufacturers and suppliers involved in the product planning process, it is critical to understand what VDWLV¿HV�FXVWRPHUV��ZKDW�WKH\�OLNH�DQG�GLVOLNH�DERXW�WKHLU�YHKLFOHV��ZKHUH�WKH�PDUNHW�LV�KHDGHG��DQG�KRZ�WR�VWUDWHJL]H�for the long run.

The Dealers Solutions Group answers the important questions to help you understand your customers, market trends, and current and future market drivers, which may help to advance your business and, ultimately, positively impact your bottom line. The Dealers Solutions Group addresses these questions through our comprehensive set of product planning solutions:

The Dealer Solutions GroupIntelligent Division

Marketing

For automotive marketers, it is critical to understand your market - both current and future - inside and out. Thisincludes understanding the factors that drive awareness and interest in particular models, as well as in your brand.

The Dealers Solutions Group answers the important questions to help you understand your customers, market trends, and current and future market drivers, which will help to advance your business, and ultimately, positively impact your bottom line. The Dealers Solutions Group addresses these questions through our comprehensive set of automotive marketing solutions:

For automotive industry professionals interested in vehicle sales, pricing, and incentives, it is important to understand customers’ satisfaction and their experience with the sales process. Understanding your customers will allow you to RSWLPL]H�\RXU�VDOHV�DQG�LQFHQWLYH�SODQV�WR�ERRVW�VDOHV�DQG�improve ROI.

The Dealers Solutions Group answers the important ques-tions to help your company improve customer satisfaction; understand how you stack up against your competitors; advance your business; and ultimately, positively impact your bottom line. The Dealers Solutions Group addresses all of these questions while helping you understand your customers through our comprehensive set of retail solutions:

Quality is critical to the success of every brand and every vehicle model. Consumers’ expectations of quality - both of their vehicle and of their service experience - are ever-in-creasing, and automotive professionals must understand these expectations in order to continuously deliver quality and improve.

The Dealers Solutions Group can answer the important questions to help your company to understand your customers’ expectations and experiences regarding product and service quality, allowing you to advance your business and, ultimately, positively impact your bottom line. The Dealers Solutions Group addresses these questions and helps your company understand your customers through our comprehensive set of quality and customer satisfaction research solution.

Loyalty & Retention

Brand loyalty and customer retention are extremely valuable WR�DQ\�RUJDQL]DWLRQ�DQG�XQGHUVWDQGLQJ�WKH�IDFWRUV�WKDW�GULYH�loyalty are critical in retaining customers. The automotive landscape is becoming increasingly competitive, and consumers are not as loyal to brands as they once were.The Dealers Solutions Group can help answer the import-ant questions that allow your company to understand these driving factors, and advance your business and, ultimately, positively impact your bottom line.

The Dealers Solutions Group addresses these questions and helps your company understand your customers through our comprehensive set of research solutions:

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MISSION STATEMENT

Here at The Dealers Solutions group. Our core goals & mission is to better enhance productivity for dealerships.Our trained staff of automotive experts. Strive hard to implement that process. To increase dealerships bottom line results. The Dealer Solutions Group Works Close with GNYADA & all OEMS.

Sales, Pricing, & Incentives

The following is a list of areas of expertise:

New and Used Operations:

1. Showroom processes 2. Sales Process Training 3. Advertising and Marketing Strategies ����±�'ULYH�0RUH�7UDI¿F�4. Unsold Prospects 5. Phone and Internet Leads Processes 6. Improving F&I Income 7. Mentoring New Hires

1. New and Used Vehicle Inventory Controls 2. Used Vehicle Pricing 3. Wholesale Processes 4. Internet Processes

Managing Vehicle Inventory:

1. Generating and Scheduling Appointments2. Inspection and Write-Up Processes 3. Sales Strategies – Improving RO’s and Hours per RO ����6HUYLFH�/DQH�(I¿FLHQFLHV�5. Customer Retention Processes

Parts:

1. Pricing and Margins 2. Special Order Parts 3. Managing Obsolescence

Management and Administration:

1. Key Management Development 2. Sales and Service Retention 3. Customer Satisfaction Ratings 4. Management Processes 5. Strategic Vision and Growth ����$QDO\]H�.H\�3HUIRUPDQFH�,QGLFDWRUV

Service:

1. Strategic Planning 2. Cash Flow Planning 3. Business Development Center 4. Developing and Managing Key Performance Indicators 5. Dealer and General Manager Coaching

For more information, please visit our website: www.DealersSolutions.net

Any questions, please feel free to email us at info@dealerssolution.net or call us at 1-866-568-6763

Other Services Provided:

SUMMARY ABOUT OUR WEB BASED TOOLS

www.CallCoach.us

CallCoach reviews your recorded customer calls to identify weak sales techniques and lost Opportunities

• With CallCoach, you can perfect your team’s response to every phone call and convert more prospects to showroom visitors

• CallCoach clients routinely convert calls to showroom visits 3 to 7 times more than their competitors

• CallCoach helps ensure your calls are answered pro-IHVVLRQDOO\�DQG�WKDW�SURVSHFWV�DUH�SURSHUO\�TXDOL¿HG�DQG�invited to the dealership

• CallCoach e-reports display precise assessments of your team’s performance and provide direction for IRFXVHG��LQGLYLGXDOL]HG�WUDLQLQJ�IRU�VDOHVSHRSOH�ZKRVH�results are not meeting your expectation.

www.CarroNuevo.net

Increase sales by improving con-questing strategies

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Understand competitive sales sources

Assess the risk and reasons for customer defection and UHFRJQL]H�FRPSHWLWLYH�WKUHDWV�

Track dealer performance and compare dealer loyaltyconquests and defections at the area, regional andnational levels

6HW�XS�GHDOHU�OR\DOW\�LQFHQWLYH�SURJUDPV�DQG�FRDFK�¿HOG�and retail staff on ways to create and maintain loyalty

Establish corporate loyalty targets

Create owner conquest and retention strategies at the corporate, regional, dealer and model levels

AUTOMOTIVE SALES TRAINING

www.DealersSolutionsAcademy.net

We provide car dealerships Auto Internet Sales Training to increase Internet auto sales. This is a modern approach to automotive sales training and focuses on increasing Internet appointments that show on time. Today’s consumer has completed so much Internet research and now prefers to contact the dealership through email or by phone vs. the traditional method of walking in the front door. Achieve more new and used car sales by coaching on: Automotive Sales Training, Auto Internet Sales Training, Inbound Phone Call Sales Training BDC phone and Appointment Training Internet Marketing Strategies Analysis of present Internet Foundation and BDC Operations Interviewing Car Salesmen and Appointment Setters.

www.DealersSolutionsMobile.com These days everyone has a mobile device and they have it with them all the time. Every business needs to have a mobile communications strategy to reach their customers in WKH�PRVW�HI¿FLHQW�DQG�ZHOFRPH�PDQQHU�SRVVLEOH��:H�KDYH�developed a suite of cutting edge software designed VSHFL¿FDOO\�IRU�DXWRPRWLYH�GHDOHUV�WR�GR�MXVW�WKDW�

“Coming Soon”

Save time with Book out NADA, KBB, MMR, Black Book, CARFAX, and Auto Check simultaneously. View live retail pricing from local competitors with Competition View. Scan VIN’s with Mobile FastBook.

Simple and Automatic! Broadcast inventory data to Auto Trader, Cars.com, Craigslist, your website, and hundreds of other sites. Print buyer’s guides, window stickers, and customer vehicle brochures in seconds.

Liquidation allows you to access used vehicles from dealers one week prior to them being sent to auction. Acquire them upstream to avoid paying lane fees and competing against several other bidders! Or maybe you have aging invento-ry that you don’t want to risk sending to auction and get clobbered by transport and no sale fees. Post it on and let it liquidate while it sits on your lot. You never know, your retail customer may walk in this afternoon, so keep it on your lot and not on a truck bound for an expensive auction.

It is recommended that you bid from a computer. Some functions may not operate fully in a mobile browser. If you question the time remaining on the sale please refresh the page.

- Real-Time Bid Updates through an Auto-Refresh Feature- All Auction and Lot Information in One Easy-To-Use page- Your Bidder Information kept completely private from all other buyers - No bidder numbers displayed- Easy to use Bid Buttons- My Board Feature allows you to track all your favorite lots from all auctions on one screen- Text messaging alerts- New picture and video layout for each lot- Bidder history that keeps track of the lots you’ve pur- chased, your payment status on each, etc.

Contact Info and Customer Service

www.CarWholesalers.net Car Wholesales understands this will be new for everyone and is ready to assist in any way possible. If you have any questions regarding the bidding system, are having trouble getting registered or placing a bid, please contact us at: 1-866-568-6763

Odds are you and your dealerships are familiar with the term ‘branding.’ But do you know what it really means, why it is important, and how the Web has changed it? ‘Branding’ can EH�GH¿QHG�DV�D�FROOHFWLRQ�RI�SHUFHSWLRQV�LQ�WKH�PLQG�RI�WKH�consumer about your dealership.

7KLV�GH¿QLWLRQ�PDNHV�LW�DEVROXWHO\�FOHDU�WKDW�D�EUDQG�LV�YHU\�different from a product or service; a brand is intangible DQG�H[LVWV�LQ�WKH�PLQG�RI�\RXU�FXVWRPHU��7KLV�GH¿QLWLRQ�DOVR�makes it clear how to build a brand. A brand is built not only through effective communications or appealing logos; a brand is built through the total experience that your dealer-ship offers. This encompasses everything: the customer’s experience with your website, your salespeople, your service department, and even the condition of your showroom.

The fact that more and more consumers are using the Internet to research and purchase everything from cars to groceries means that how you brand your dealership on the web can have a huge effect on your sales. Unlike television, the Internet is not a broadcast medium but a service medium in which people interact and exchange information with you. Your brand needs to appeal to individuals and be able to react to many different responses and needs. Following are some tips to enhance your website and Internet marketing to ensure that your brand is. www.CarsCompete.com

ONLINE BRANDING FOR AUTO DEALERS

www.MiAutoNuevo.com Diverse market segments AND automotive buying power automotive marketing spend AND true market share poten-tial data accessibility AND targeted campaign development. $Q�RXWVWDQGLQJ�OLQHXS�RI�VXEMHFW�PDWWHU�H[SHUWV�ZLOO�DUP�DWWHQGHHV�ZLWK�WKH�LQIRUPDWLRQ�QHHGHG�WR�UHDOL]H�WUXH�PDUNHW�share potential and grow automotive advertising business with OEMs and dealerships.

OUR WHOLESALES SITE

The Dealers SolutionsGroup Services Included

but not limited to: