day4-prime collab 10 overview-ffurlan - synnexbr.comstor.com/documents/50582/day4-prime collab 10...

Cisco Confidential 1 C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved.

Fabiano Furlan Systems Engineer

October 30, 2013

C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

1.  Enable customers to more easily rollout Cisco UC and Collaboration technology

2.  Reduce the Total Cost of ownership for UC & Collab Customers – training, skillset required…

3.  Reduce the number of Cisco tools required to manage UC/Collab over time

4.  Optimize Management development resources within Cisco

5.  Enable closer partnership between the teams building the technology and the management

6.  Make it easier for Sales and Partners to include management with the offer ?


•  Joint initiative between CTG and CSMTG to solve the management challenge for customers

•  Prime becomes the management platform with UC 10.0 and beyond

•  Joint engineering to close gaps and provide Day 1 support at FCS

•  Rearchitecture of Provisioning Manager to enable joint

development and automated support

•  Inclusion of Prime Collaboration Standard with every CTG 10.0 order – Advanced version available for purchase

•  Reduction of investment in redundant management tools over time


•  One system to manage Cisco UC voice and video collaboration networks

•  Single pane of glass for management over time

•  Provisioning, assurance and analytics in a single, integrated product

•  Reduces management complexity and Total Cost of Ownership

•  Speeds site rollouts and reduces time required to add and change users and services

•  Ensures high quality of service and timely issue resolution for a superior end user experience


Unified, Simplified Management of Voice and Video Networks

Assurance Continuous

monitoring and diagnostics

Analytics Long term trending

and analytics

Provisioning Simplified

deployment and

configuration


•  Standard Prime Collaboration : Provisioning & Assurance −  Included with all UC 10.0 UCL and CUWL licenses at no additional charge −  All UC 10.0 customers have the right to download and install the Standard Management −  Standard is not supported for UC 8.x – 9.x −  Cannot be used in a services/MSP offering

•  Advanced Prime Collaboration : Provisioning, Assurance & Analytics −  Can be offered to 100% of UC 8.x and above customers and is a chargeable add-on −  Tiered pricing based on endpoint −  Partners using Prime to provide a service must purchase the Advanced version


Provisioning

Assurance

Analytics NA – Advanced offer only

Standard - included Advanced - optional !  Single cluster !  Provisions Collaboration services !  2-levels of RBAC for delegation !  Audit log across multiple services !  Single cluster batch

Includes all Standard features+ !  Multi-cluster in a single instance !  APIs for integration !  Process workflow !  Advanced RBAC !  Infrastructure templates

!  Single cluster !  Voice and Video fault !  Performance metrics !  Email notifications !  Simple RBAC

Includes all Standard features+ !  Multi-cluster in a single instance !  Detailed endpoint monitoring !  Deep video session monitoring !  Multi-level RBAC and grouping !  Diagnostic tests and more ….

Long term reporting and analysis: !  Technology usage !  Traffic analytics !  Capacity planning !  Asset usage !  Quality of service

For a complete list of Standard vs Advanced features, see white paper: “Cisco Prime Collaboration 10.0—Standard and Advanced Offerings” –coming soon!


Packages Description

Standard

Single cluster ‒ Single user interface with both native features and contextual cross-launch (phased out in future releases) ‒ Provisions all services (voice, CUCM video and TelePresence endpoints, presence, voicemail, mobility) ‒ Audit log ‒ Three levels of Role Based Access Control (RBAC)

"  system level, advanced ordering level and basic ordering level (no per domain group granularity) ‒ LDAP Integration, federated or non-federated, per domain group ‒ Batch provisioning

Advanced

Multi cluster ‒  Advanced role based access control and delegation; order admins can be assigned to different domain groups of users ‒  Ordering Workflow (approver, MAC assigner, shipper and receiver) ‒  Batch import of users, service additions/modifications, and import infrastructure settings ‒  UC and IOS Infrastructure templates with embedding and chaining, keywords and scheduled template based provisioning ‒  Northbound workflow API (no longer optional) ‒  Managed services features


Packages Description

Standard Single cluster ‒ Single user interface with both native features and contextual cross-launch (phased out in future releases) ‒ Core UC components (CUCM, Voice Mail & Presence) ‒ Core Video components (TS, VCS, MCU, Conductor) ‒ Fault and performance metrics and short term trending (RTMT) ‒ Configurable performance alerts and email notifications (RTMT) ‒ TMS ticketing ‒ Search and status

Advanced Multi cluster ‒  Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways, switches, routers, CTMS, CTS-Man, 3rd party SNMP ‒  Health dashboards (top 5 impacted MOS, Trunk Group, etc) ‒  Detail monitoring for endpoints: MOS, call failures, registration ‒  Auto-discovery, RBAC, grouping and topology views ‒  Fault and performance views of the network and video conferences ‒  Service quality (MOS, jitter, packet loss, etc.), call categorization and analysis, call detail records reports ‒  Video session troubleshooting using Medianet ‒  Voice diagnostics views, Medianet call trace and testing ‒  Alarm correlation, syslog events ‒  Managed services (for video only in 10.0, voice on roadmap)

Analytics ‒  Technology Adoption ‒  Capacity Analysis ‒  Service Experience ‒  Asset Usage ‒  Traffic Analysis


1.  Enables customers to rollout Cisco UC and Collaboration technology faster – you make more money!

2.  Management is included with the offer – removing competitive barriers

3.  Prime Collaboration Advanced is comp’ed just like any other Collaboration offer and included in the VIP program

4.  With Standard Prime Collaboration included in the offer, an Advance will be an easy upsell

5. Improved CSAT: With joint development, Prime will be a more complete offer, keeping up with CTG technology


1.  Reduces the Total Cost of ownership for UC & Video Deployments

Less tools to learn, reduced training Reduced skillset required through delegation Hides the complexity of UC

2.  Enables faster rollout of UC technology

3.  Allows valuable IT staff to focus on more strategic investments

4.  Improved end customer satisfaction Ensures higher quality of service Issues are resolved before end users report problems


Collaboration

•  User, Device and Endpoint 360 view

•  Troubleshoot In-progress Audio Call

Quality

•  Video Assurance enhancements

•  Jabber endpoint Type detection

•  IPv6 ready: Endpoints support


Device and Endpoint 360 view •  At-a-glance consolidated information for devices, applications and endpoints

•  Contextual cross launches for next steps troubleshooting

User 360 view •  Active Directory integration for user information

•  Single interface to visualize all endpoints for a user

•  Quickly determine service experience for all endpoints

•  Contextual cross launches for next steps troubleshooting

Troubleshoot In-progress Audio Call Quality •  Get alerted when key audio phone call quality degrades

•  Trace call-path and pin-point hotspot causing quality degradation using Cisco Medianet

Video Assurance enhancements •  Synthetic (P2P) test call for proactive measurement of service experience (synthetic? Includes endpoints?)

•  ISDN (for legacy video deployments) device fault and performance monitoring ?

•  Conferencing device fault and performance monitoring

•  VCS license consumption information

•  Better conference session diagnostics: MCU to endpoint media-trace


Collaboration

Service Support •  Video endpoint provisioning (for CUCM registered endpoints)

•  New UC Service Setup User Interface −  Quickly setup UC services with cluster setup for Jabber −  UDS for Jabber directory service

−  TMS scheduling groups chosen, cluster by cluster

•  Provision lines without phones −  Add lines to users for CUCM self provisioning feature −  Allows voicemail provisioning without CUCM

−  Can attach or detach a line from a phone and preserve voicemails


Collaboration

Device and Endpoint Support •  Change Notification and dynamic loading of settings for CUCM

−  CUCM changes notify automatically, no more nightly sync

•  New device management interface −  All devices managed on same UI

−  Hover box for device information, launching tasks, checking connectivity or cross launches

•  Dynamically supports new phone models (provisioning only)

•  Support for all endpoints supported by CUCM

•  VG350 voice gateway support


Collaboration

New UIs •  User Management

−  Users are listed in rows that can be sorted and filtered

−  Wildcard searches from the search box −  Shows only users the administrator has rights to manage

−  Hover for basic task launch

•  User Provisioning Setup − Single menu item

− Workflows the Domains, Service Areas, Service Templates and User Roles

•  Improved license management − Noticeable improvement when used standalone or BE6K


Collaboration

Settings and Attribute Coverage •  FULL coverage for CUCM, IM&P and CUC

−  Increased native coverage

−  Additional coverage using cross launch −  Additional CUCM templates can be setup and used in Day 2 ordering

workflow

•  Ability to get to Unity Connection pages and settings

•  Cross launches to other UC applications −  TMS, Express, Conductor, PC Deployment and Prime License Management

−  Service pages on CUCM


•  UCSS features are now offered for Prime products

•  Renamed Prime Product Assured Software Subscription PASS no longer allowed as an abbreviation

•  Offered in 1, 2, 3 and 5 year options

•  Optional for new orders and standard upgrades

•  Requires ESW. Any SAS left over from an upgrade can be credited

•  Special upgrade parts that require 3 or 5 years of subscription, but deliver a free upgrade −  Substantially less expensive −  Drives upgrades and subscription adoption −  Will be retired with PC 9.5, not offered in 10.0


•  Discounted bundles introduced in PC 9.5

Easier to order Discounted ~20% MASS endpoints only – TP are always a la carte

•  PAAN Provisioning, Assurance and Analytics

•  AAN Assurance and Analytics

•  Remember to match the number of Assurance licenses to Analytics


•  Top level parts labeled “config reqd”

−  used to build out the options to reduce the PAKs going to the customers

•  Example right adding video to bundle order −  50 Hi end (EX 90) −  50 additional analytics to match

•  Used for all ala-carte parts except subscription upgrades

L-PC-A-PAAN Prime Collaboration-A Prov,Assur,Analyt LIC Bundle, cnfg reqd $0


•  Each customer needs to order the “R-” part for the software image −  This will provide the link for electronic download of the product software −  When adding additional “L-” licenses, additional R- image parts are not ordered −  There are PAKs required that are also in the R- order, so it is required once for each installation

•  Upgrades are offered in two forms: 1.  A no-charge software license paid for by a 3 or 5 year software subscription 2.  A traditional upgrade offered at 50-70% discount, depending on the version to be upgraded 3.  Number 2 is a better deal, if the customer is a UCSS customer and normally purchases UCSS for

UC. 4.  Number 1 is available for prospects that are not able to purchase software subscription for the

required 3 or 5 year term.


Cisco Prime™ Collaboration website

http://www.cisco.com/go/primecollaboration

Partner resources

http://www.cisco.com/en/US/partner/products/ps12363/ index.html

Cisco Prime Collaboration Support Forum

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/pcm

Thank you.

day4-prime collab 10 overview-ffurlan - synnexbr.comstor.com/documents/50582/day4-prime collab 10...

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